Not a review for ACI so to speak, but for one of their employees DEAN. I didn’t catch his second name but after speaking with multiple people over such a long period of time, he resolved the issue v... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
If you get Deborah then your going to be speaking to the most loveliest, considerate, understanding person ever...!! Gives advice on Companies to touch base with to help with your situation. Absolut... See more
Company replied
Henri was very polite, patient and understanding. He handled my situation professionally. Henri further advised about other services that I can get help from. Thank you Henri for your kindness and sup... See more
Company replied
My advisor’s name at ACI is : ALIEU. I called on 20th July to discuss a letter and my account . The advisor asked me questions to understand my situation , ALIEU listened very well and summarised w... See more
Company replied
Company details
Written by the company
ACI is a specialist debt resolution agency. Our purpose is to help you resolve your debts by providing flexible and tailored repayment solutions that enable you to reach financial freedom. https://www.aciuk.co.uk/contact-us
Contact info
10 Whitehills Business Park, Whitehills Drive, FY4 5LW, Blackpool, United Kingdom
- 01253 531 528
- info@aciuk.co.uk
- aciuk.co.uk
4.3
Excellent
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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She was very polite and helpful
She was very polite and helpful. I also felt very comfortable speaking with her.
July 9, 2026
Unprompted review
Reply from ACI UK Ltd
Hi Amelia, thank you for your feedback - we’re really glad you felt at ease and supported throughout your conversation, and that the help you received came across as both polite and reassuring. ~MD
Good customer service
I wasn’t comfortable answering many questions and hesitated calling them for a long time but Nabil understood that and made it easy for me to say up a monthly payment
July 9, 2026
Unprompted review
Reply from ACI UK Ltd
Hi Asfiya, thank you for your feedback - it’s great to hear Nabil recognised your hesitation and helped you feel comfortable setting up a plan that works for you. We’re really pleased the process felt easier than expected. ~ NS
Very helpful and am making a monthly…
Very helpful and am making a monthly payment that works for me cheers
July 8, 2026
Unprompted review
Reply from ACI UK Ltd
Hi Aeron, thank you for your review - it’s good to hear the team supported you in arranging a payment that feels manageable for you. We’re glad the help you received made things straightforward. ~ TH
The lady I spoke with was very kind and…
The lady I spoke with was very kind and helpful and understanding. Made me feel at ease and felt relieved after setting up an arrangement that I could afford.
July 9, 2026
Unprompted review
Reply from ACI UK Ltd
Hi David, thank you for sharing this - we’re really pleased our colleague’s approach helped put you at ease and left you feeling relieved after agreeing a suitable arrangement. ~ MH
Less than one star if I am honest, should be able to give minus rating
Less than one if I am honest. I have been chased by this company for a debt that I have proved over and over again is not mine as the period the debt is for was after I vacated the property. The incompetence is unbelievable and quite frankly I feel I am now being harassed by them. I have provided evidence several times proving the debt is not mine, including the fact that the account number for my account with EDF and the account number with the debt are completely different. Am absolute shambles of a company
July 9, 2026
Unprompted review
Reply from ACI UK Ltd
Hi Sarah, thank you for your feedback. We have forwarded your concerns to our relevant team to reach out and discuss. ~MD
Zain really understood my situation and…
Zain really understood my situation and was very helpful as was very anxious to make the call. Zain was so calming and really helped
July 8, 2026
Unprompted review
Reply from ACI UK Ltd
Hi Sophia, thank you for sharing this - we are so pleased Zain took the time to understand your situation and helped ease your worries with a calm, supportive approach. It is great to hear you felt more at ease after the call. ~ NS
Excelling service with help of Deen…
Excelling service with help of Deen thank you So much Deen
July 8, 2026
Unprompted review
Reply from ACI UK Ltd
Hi Jonathan, thank you for your feedback - we are glad Deen was able to provide such strong support and make things feel straightforward for you. ~ MH
consistently get calls and messages for…
consistently get calls and messages for a “Sarah”. I have informed many times on the phone that I do not know who this person is.. they apologise & say they will remove my number yet the calls and messages keep on coming ! if it keeps up I will be making a complaint to the ombudsman.
July 8, 2026
Unprompted review
Reply from ACI UK Ltd
Hi Christina, thank you for your feedback. We have reached out to your via Trustpilot so we can review this for you and confirm what has been done to help this stop occurring.
Update: Thank you for providing the requested information, we have reached out to you with these details :) ~MD
Reply from ACI UK Ltd
Hi Lisa, thank you for your kind words about Liam - it’s great to hear you had such a positive experience 👍🏻 ~ TH
Helpful and listened to what I had to…
Helpful and listened to what I had to say.
July 8, 2026
Unprompted review
Reply from ACI UK Ltd
Hi Sue, thank you for sharing your experience - we’re really pleased to hear our team took the time to listen and support you properly ~ NS
I spoke to a lovely caring lady this’s…
I spoke to a lovely caring lady this’s morning, she was so understanding and listened to me. Thankyou Charlene it means a lot x
July 8, 2026
Unprompted review
Reply from ACI UK Ltd
Hi Norman, thank you for your lovely feedback - we’re delighted Charlene made you feel heard and supported during your call.~ MH
Spoke with Ben this morning absolutely…
Spoke with Ben this morning absolutely lovely guy and who got account sorted straight away if you need speak to anyone ask for Ben thank you Ben
July 8, 2026
Unprompted review
Reply from ACI UK Ltd
Hi, thank you for your feedback - it’s great to hear Ben was so helpful and got everything sorted quickly while making you feel at ease during the call. We’ll be sure to pass your kind comments on to him. ~ TH
Molly was very calm and kind.
Molly was very calm and kind.
Made the conversation a positive one.
July 8, 2026
Unprompted review
Reply from ACI UK Ltd
Hi Carol, thank you for your kind words - we’re really pleased Molly made the conversation feel calm and reassuring, helping turn it into a positive experience for you. It’s great to know you felt supported throughout. ~ NS
This company refuse to accept that the debtor doesn't reside at the sent address
This company refuse to accept that the person that has a debt has not and does not live at the address they are writing and visiting. Despite numerous attempts at calling and explaining, dealing with rude objectionable agents that refuse to accept the situation. That this person DOES NOT LIVE at the address. THEY even state that it is up to person living there to determine where the debtor is! Outrageous and shocking behaviour. I have owned the property for 21 years and noone of the debtors name has ever resided there. It is a family home being harassed by an objectionable company, even though they state 'We promise to be fair and transparent' ' we believe in integrity and respect to your privacy'. That ethic clearly passes them by when they won't accept a truth. Oh and if an agent is bothered, this complaint is about the letters and visits regards an account with a ref of 3907860. I have put the date of one of the letters received.
June 11, 2026
Unprompted review
Reply from ACI UK Ltd
Hi Jane, thank you bringing this to our attention. We have forwarded this to our relevant team who will review your interactions as this is not the standard of service we strive for.
We can confirm we have updated our records to prevent further communications to your address as this is the right thing to do. If you would like this investigating further, please could you contact us at complaints@aciuk.co.uk ~ MD
I spoke with a lovely lady Debra today
I spoke with a lovely lady Debra today
She was efficient kind and sorted the problem I had with dealing with my enquiry
July 7, 2026
Unprompted review
Reply from ACI UK Ltd
Hi Helen, thank you for your kind words - it’s great to hear Debra handled your enquiry with such care and efficiency and got everything sorted smoothly for you. We really appreciate you taking the time to share this. ~ NS
Paul helped resolve my query…
Paul helped resolve my query efficiently in best possible way
July 7, 2026
Unprompted review
Reply from ACI UK Ltd
Hi r.ayub, thank you for your feedback - we’re really pleased to hear Paul was able to deal with your query clearly and in a way that worked well for you. Your comments are much appreciated. ~ TH
Very good service from Billy today ,he…
Very good service from Billy today ,he listened to my problem and came up with a great solution
July 7, 2026
Unprompted review
Reply from ACI UK Ltd
Hi Harash, thank you for leaving this review - it’s great to hear Billy took the time to listen and find a solution that worked well for your situation. We’re glad you had such a positive experience ~ MD
Great Service
I dealt with Mahbub today who was friendly efficient and took care in how he dealt with me. The outcome of my query was extremely positive. Thank you.
July 7, 2026
Unprompted review
Reply from ACI UK Ltd
Hi Angie , thank you for your lovely feedback. It’s great to hear Mahbub made you feel at ease while handling things efficiently and achieving such a positive result for you.
~ AH
This company harasses people
This company harasses people. Calls are every day 2 or 3 times a day. And why are financial services being dealt with in another country but yet this is supposed to be a British company? The staff must feel very good about causing mental stress to the customers
July 7, 2026
Unprompted review
Reply from ACI UK Ltd
Hi Tara, thank you for your feedback. We attempt to contact our customers so we can help them getting debt free. Our contact is not intended to cause stress or distress. However if you would like to discuss this further please contact us at complaints@aciuk.co.uk. ~MD
Very friendly and happy to help in a…
Very friendly and happy to help in a stressful time
July 7, 2026
Unprompted review
Reply from ACI UK Ltd
Hi Lewis , thank you for your kind words. It’s great to hear the team supported you with a friendly approach and helped ease things during a difficult moment. ~ MH
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