Acklam Cars Reviews 

3,722
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 291 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and helpful staff, who are described as efficient, friendly, and genuinely respectful, making the entire car buying journey a pleasure. Many highlight the exceptional service and customer communication, noting the smooth, hassle-free process from initial inquiry to vehicle handover. Reviewers are also thrilled with the high quality of the vehicles, often finding them immaculate and exactly as described, contributing to an overall excellent user experience. This positive sentiment extends to the product selection and the ease of repeat purchases, with many expressing their intent to return for future transactions.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their professionalism, efficiency, and... See more

Service

Reviewers consistently express high satisfaction with the service, describing it as professional, efficient,... See more

Product

People report positive experiences with the product, often finding the cars to be exactly as imagined and... See more

User experience

Consumers find the user experience to be overwhelmingly positive, with many describing it as the best car... See more

Customer service

Clients share overwhelmingly positive opinions on customer service, frequently highlighting the professional,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Recently bought a Defender from Acklam Cars and dealt with Joe throughout. Hands down the easiest car purchase I’ve ever made. No pressure, no sales patter — just honest, straightforward serv... See more

Company replied

Rated 5 out of 5 stars

So why do I keep going back to Acklams? The answer to that is simple, they're the best. I've said before, excellence comes from the top down and bottom up. From the owner Chris to the entire team. I'v... See more

Company replied

Rated 5 out of 5 stars

Great experience from top to bottom. Gave me a decent trade in on my car (a convertible, around Christmas) when everyone else was low balling me. The Lotus Emira Joe sold me is immaculate - and the... See more

Company replied

Rated 5 out of 5 stars

Just amazing company from start to finish Richard was great brilliant customer communication not pushy just straight forward made the whole thing easy and welcome Nice touch with the flowers for... See more

Company replied


Company details

  1. Car Dealer
  2. Motor Vehicle Dealer
  3. Used Car Dealer

Written by the company

Acklam Cars has been established for over 20 years and has become a real success story improving year on year in all facets of the business. We focus on buying the very best stock, pricing it correctly using our live pricing strategy and ensuring that our customers are at the height of the business. The ethos of the garage from the very start of the process is to provide the customer with the best experience of buying and selling a car. Our teams are led by highly professional people who ultimately want the best for both the customer and the business, so whether you come to Acklam Cars to buy something special, or just to browse, we are here to offer you a very personal and memorable level of service. Since being founded in 2001, we have retailed and sold approximately 30,000 cars throughout the UK and overseas. We owe our success not only to ourselves and our team, but to our customers and their loyalty for choosing us and staying with us. We have the largest independent facility in Teesside, which is fully equipped with a purpose built forecourt and an indoor showroom. Selling and buying a wide range of cars and vehicles including sports, prestige and 4x4’s, we guide each one of our customers through the entire process of buying, finance arrangements, servicing and selling, ensuring a hassle-free experience for the customer. This is where our Heritage is found and where our success stems from. We pride ourselves on excellent reputation and the multiple awards granted to us over the years, including AutoTrader’s Customer Excellence Award 2020 and three year’s in a row CarGuru’s Top Rated Dealer Awards 2018, 2019, 2020. On top of this, we have thousands of internet reviews with over one thousand five star reviews on TrustPilot alone. We would like to offer our sincerest thank you to Acklam Cars customers of the past, present and future.

Acklam Car Centre

Written by the company

The North-East's largest independent Sports, Performance, Prestige and 4x4 dealership
Whether you're at Acklam to buy something special, or you would just like to browse, we want to offer you a very personal level of service leaving you with a great impression and you wanting to come back. Here at Acklam Car Centre we are very proud to have the largest independent facility in Teesside which is fully equipped with a purpose built forecourt and indoor showroom. Selling and buying a wide range of cars and vehicles including prestige, 4x4 and sports, we guide each one of our customers through the entire process of buying, finance arrangements, servicing and selling ensuring a hassle-free experience for the customer. Since being founded, we have retailed and sold approximately 17,000 cars throughout the UK and overseas. Most importantly, we owe our success not only to ourselves and our team, but to our customers and their loyalty for choosing us and staying with us. This is where our Heritage is found and where our success stems from. We offer our sincerest thank you to Acklam Car Centre customers of past, present and future.

Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

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4.9

All reviews

(3,722)

264 reviews in the last 12 months

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Rated 5 out of 5 stars

Great company and always easy to deal…

Great company and always easy to deal with. Had 5 cars now from them and every time a smooth, quick and simple experience.

February 6, 2026
Unprompted review
Acklam Cars logo

Reply from Acklam Cars

Thank you for taking the time to leave such a fantastic review and for choosing Acklam Cars for your fifth vehicle purchase. Your continued loyalty and support mean a great deal to the whole team.

We're delighted to hear that every experience has been smooth, quick and straightforward. It's fantastic to know you find us easy to deal with and that we continue to provide the level of service you expect.

We truly appreciate your continued trust in Acklam Cars and look forward to welcoming you back again for your next vehicle.

All the best,
Everyone at Acklam Cars

Rated 5 out of 5 stars

Nice set of lads would like to thank…

Nice set of lads would like to thank paddy for looking after me the cars are amazing what they sell I bought a discovery Land Rover 21plate when I picked it up it looked like a brand new car thank you my car is amazing and the flowers 😊

February 9, 2026
Unprompted review
Acklam Cars logo

Reply from Acklam Cars

Thank you for taking the time to leave such a wonderful review. We're delighted to hear you had a great experience with Paddy and the team at Acklam Cars.

It's fantastic to know you were so pleased with your 2021 Land Rover Discovery and that it was presented in immaculate condition for collection. We're also glad the flowers were a lovely finishing touch and helped make the day even more special.

We truly appreciate your kind words and support. We hope you enjoy your new car and look forward to welcoming you back to Acklam Cars in the future.

All the best,
Everyone at Acklam Cars

Rated 5 out of 5 stars

5 Star Service yet again

5 STAR SERVICE, As a repeat customer Acklam Cars is my go to place for my next vehicle. Always Best price given for part exchange (and trust me I call around first) and always make sure the customer is happy with the deal which looks to be as important to them as it is to their customers.
Their online content is second to none and it’s easy to keep up to speed with what stock they have coming in daily.

Very happy with my New G-Wagon
Thanks to everyone at Acklam Cars yet again 👍

January 25, 2026
Unprompted review
Acklam Cars logo

Reply from Acklam Cars

Thank you for taking the time to leave such a fantastic review and for your continued loyalty to Acklam Cars. It means a great deal to the whole team that we're your first choice when it's time for your next vehicle.

We're delighted to hear you were pleased with your part exchange value, our customer service and the buying experience once again. It's also great to know you enjoy following our online content and keeping up to date with the latest stock arriving at Acklam Cars.

Congratulations on your new G-Wagon! We hope you enjoy every mile, and we truly appreciate your continued support. We look forward to welcoming you back again in the future.

All the best,
Everyone at Acklam Cars

Rated 5 out of 5 stars

Great customer service and great to deal with

Great customer service and great to deal with brilliant experience and paddy was a great guy

February 1, 2026
Unprompted review
Acklam Cars logo

Reply from Acklam Cars

Thank you for taking the time to leave your review. We're delighted to hear you had such a great experience with Acklam Cars and that Paddy provided excellent service throughout.

It's fantastic to know you found the team great to deal with and that we made your experience a positive one. We'll be sure to pass on your kind words to Paddy.

We truly appreciate your support and hope you enjoy your new car. We look forward to welcoming you back to Acklam Cars in the future

All the best,
Everyone at Acklam Cars

Rated 5 out of 5 stars

A top quality service from start to…

A top quality service from start to finish, thanks Liam!

February 7, 2026
Unprompted review
Acklam Cars logo

Reply from Acklam Cars

Thank you for taking the time to leave your review. We're delighted to hear you received a top-quality service from start to finish at Acklam Cars.

It's great to know Liam looked after you throughout the process and helped make your experience a positive one

We truly appreciate your support and hope you enjoy your new car. We look forward to welcoming you back to Acklam Cars in the future.

All the best,
Everyone at Acklam Cars

Rated 5 out of 5 stars

Fantastic Service

Fantastic service from start to finish. Showroom is top class. Paddy and his colleagues provide a first class service and make buying a car an easy and pleasant experience. The flowers are a really nice touch too.
Would highly recommend.

February 6, 2026
Unprompted review
Acklam Cars logo

Reply from Acklam Cars

Thank you for taking the time to leave such a fantastic review. We're delighted to hear Paddy and the team provided a first-class service and made buying your car such an easy and pleasant experience.

It's great to know you enjoyed your visit to our showroom and that the flowers were a lovely finishing touch. We'll be sure to pass on your kind words to Paddy and the rest of the team.

Your recommendation means a great deal to us, and we truly appreciate your support. We hope you're enjoying your new car and look forward to welcoming you back to Acklam Cars in the future.

All the best,
Everyone at Acklam Cars

Rated 5 out of 5 stars

great service and staff

great service and staff

February 4, 2026
Acklam Cars logo

Reply from Acklam Cars

Thank you for taking the time to leave your review. We're delighted to hear you received great service from the team at Acklam Cars.

We truly appreciate your kind words and support, and we hope to welcome you back again in the future.

All the best,
Everyone at Acklam Cars

Rated 5 out of 5 stars

Worth Every Mile! Outstanding Experience with Acklam Cars

I had an amazing experience with Acklam Cars and honestly couldn’t recommend them enough. I drove all the way from Birmingham to Middlesbrough to collect my Defender, and it was 100% worth it.
I’d put down a deposit a couple of days before, and Joe was absolutely brilliant from the start. He answered all my questions over WhatsApp and phone calls, explained the finance options clearly, and was always quick to respond. Nothing ever felt rushed or pushy, which I really appreciated.

When I arrived on the day, the car was ready and waiting for me in the showroom, complete with flowers, which was such a lovely touch. Joe’s colleague took the time to walk me through all the features of the car, and I was able to do a test drive too, which made me feel really confident in my decision.

After that, John helped me with all the paperwork. He carefully went through everything, explained each part clearly, and patiently answered my last minute questions. The whole process was smooth, professional, and stress free.

Everyone I dealt with was genuinely lovely, kind, and patient throughout. You can tell they really care about their customers and take pride in what they do. I am absolutely thrilled with my car and the whole experience. Thank you to the entire Acklam Cars team!

February 4, 2026
Unprompted review
Acklam Cars logo

Reply from Acklam Cars

Thank you for taking the time to leave such an incredible review. We're delighted to hear your journey from Birmingham to Middlesbrough was 100% worth the miles and that you had such an amazing experience purchasing your Defender from Acklam Cars.

It's fantastic to hear Joe was so helpful throughout the process, answering your questions, explaining the finance options clearly and keeping everything relaxed and pressure-free. We're also pleased you enjoyed the collection experience, including the flowers and the detailed handover
.
We'll be sure to pass on your kind words to Joe, John and the wider team. It's great to know the whole process, from the initial contact through to the paperwork and collection, was smooth, professional and stress-free.

Thank you again for choosing Acklam Cars and for travelling such a distance to purchase your Defender. We truly appreciate your recommendation and hope you enjoy your new car. We look forward to welcoming you back in the future.

All the best,
Everyone at Acklam Cars

Rated 5 out of 5 stars

This is my second car from acklam

This is my second car from acklam, and can honestly say it was the same excellent service as the first time. Swift and effortless dealings. Easy friendly staff, good quality car and value for money.!!
Definitely be returning for another purchase… 👌

January 24, 2026
Unprompted review
Acklam Cars logo

Reply from Acklam Cars

Thank you for taking the time to leave such a fantastic review and for choosing Acklam Cars for your second vehicle. We're delighted to hear you received the same excellent service as your first purchase.

It's great to know you found the process swift and effortless, and that you were pleased with the quality and value of your new car.

We'll be sure to pass on your kind words to the team.
Your continued support means a great deal to us, and we're delighted to hear you'll be returning for your next purchase. We look forward to welcoming you back to Acklam Cars in the future.

All the best,
Everyone at Acklam Cars

Rated 5 out of 5 stars

Very easy process

Very easy process. Contacted Joe with what I was looking for with specific requirements. Within 2 weeks he had found a vehicle for me and we had completed the sale. Very friendly and easy to deal with. Couldn’t recommend enough

February 3, 2026
Unprompted review
Acklam Cars logo

Reply from Acklam Cars

Thank you for taking the time to leave such a fantastic review. We're delighted to hear Joe was able to find the right vehicle for you within just two weeks and make the whole process so easy.

It's great to know you found Joe friendly and straightforward to deal with, and that he was able to meet your specific requirements.

We'll be sure to pass on your kind words to him.
We truly appreciate your recommendation and support. We hope you're enjoying your new vehicle and look forward to welcoming you back to Acklam Cars in the future.

All the best,
Everyone at Acklam Cars

Rated 5 out of 5 stars

A superb car buying experience

Found this beautiful Mercedes online at Acklam Cars, and from the very first inquiry telephone call with Richard, to the completion of the purchase it was an absolute pleasure. Probably the best car buying experience I've had. We were made extremely welcome when we visited the sales room and the work put in to preparing the car before it was collected was fantastic.

January 23, 2026
Unprompted review
Acklam Cars logo

Reply from Acklam Cars

Thank you for taking the time to leave such a fantastic review. We're delighted to hear purchasing your beautiful Mercedes was such a positive experience from your first conversation with Richard through to collection.

It's wonderful to know you felt so welcome when visiting our showroom and that you were impressed with the preparation of the vehicle before collection.

We'll be sure to pass on your kind words to Richard and the wider team.We're especially pleased to hear it was probably the best car-buying experience you've had.

We truly appreciate your support and hope you enjoy your new Mercedes. We look forward to welcoming you back to Acklam Cars in the future.

All the best,
Everyone at Acklam Cars

Rated 5 out of 5 stars

First Time using Acklam Cars Very…

First Time using Acklam Cars Very Impressed With The Process And Level Off Service

Many Thanks To All At Acklam Cars

January 29, 2026
Unprompted review
Acklam Cars logo

Reply from Acklam Cars

Thank you for taking the time to leave your review. We're delighted to hear that, as a first-time customer, you were so impressed with the process and level of service at Acklam Cars.

We truly appreciate your kind words and support. It was a pleasure to welcome you to Acklam Cars, and we hope to see you again in the future.

All the best,
Everyone at Acklam Cars

Rated 5 out of 5 stars

A * as always

As always, a professional and welcoming experience from start to finish. Very knowledgeable and fair. Thanks again Joe and team.

January 28, 2026
Unprompted review
Acklam Cars logo

Reply from Acklam Cars

Thank you for taking the time to leave your review. We're delighted to hear that, as always, you received a professional and welcoming experience from start to finish.

It's great to know you found Joe and the team knowledgeable and fair. We'll be sure to pass on your kind words to Joe.

We truly appreciate your continued support and look forward to welcoming you back to Acklam Cars in the future.

All the best,
Everyone at Acklam Cars

Rated 5 out of 5 stars

Bought my second car here from Joe.

Bought my second car here from Joe.
What an experience that place Joe was brilliant from the moment I contacted him everything went smoothly Joe after purchasing my new car promised he would pay for a service and as always true to his word paid for a service at a main dealer what a guy would 100 per cent be buying again from Joe as long as he gives me a good deal 😉 I drove all the way from south wales what a fantastic place to buy a car from all staff brilliant and I have been in the trade for 30 years and seen a lot but wow this place is something else well done lads keep up the hard work 👍👍👍

January 4, 2026
Unprompted review
Acklam Cars logo

Reply from Acklam Cars

Thank you for taking the time to leave such an incredible review and for choosing Acklam Cars for your second vehicle from Joe. Your continued support means a great deal to us.

We're delighted to hear Joe made the entire process so smooth and that he stayed true to his word by arranging and covering the cost of your main dealer service.

We'll be sure to pass on your fantastic feedback to him.
It's especially meaningful to hear such kind words from someone with 30 years of experience in the motor trade.

Thank you for travelling all the way from South Wales to purchase from us and for your wonderful comments about the whole team.We truly appreciate your support and look forward to welcoming you back for vehicle number three

All the best,
Everyone at Acklam Cars

Rated 5 out of 5 stars

Buying when on holiday

I was on holiday when the car came up for sale. Acklam were helpful efficient and the purchase was very smooth.

January 24, 2026
Acklam Cars logo

Reply from Acklam Cars

Thank you for taking the time to leave your review. We're delighted to hear the team at Acklam Cars were helpful and efficient, making the purchase smooth and straightforward even while you were away on holiday.

We truly appreciate your support and hope you're enjoying your new car. We look forward to welcoming you back to Acklam Cars in the future.

All the best,
Everyone at Acklam Cars

Rated 5 out of 5 stars

Very good service

January 24, 2026
Acklam Cars logo

Reply from Acklam Cars

Thank you for taking the time to leave your review. We're delighted to hear you received very good service from the team at Acklam Cars.

We truly appreciate your kind words and support, and we hope to welcome you back again in the future.

All the best,
Everyone at Acklam Cars

Rated 5 out of 5 stars

Recently bought a Defender from Acklam…

Recently bought a Defender from Acklam Cars and dealt with Joe throughout.

Hands down the easiest car purchase I’ve ever made. No pressure, no sales patter — just honest, straightforward service from start to finish.

The whole team was professional, efficient, and treated me with genuine respect. I’d highly recommend Acklam Cars to anyone looking to buy a vehicle, even if they need to source something not currently in stock.

I’ll absolutely be back — even with a 340-mile drive

January 26, 2026
Unprompted review
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Reply from Acklam Cars

Thank you for taking the time to leave such a fantastic review. We're delighted to hear purchasing your Defender from Acklam Cars was the easiest car-buying experience you've ever had.

It's great to know Joe provided an honest, straightforward and pressure-free service throughout, and that the whole team made you feel respected and well looked after. We'll be sure to pass on your kind words to Joe and the wider team.

We're also pleased to hear we were able to make the process so easy despite the 340-mile journey.

Your recommendation and continued support mean a great deal to us, and we look forward to welcoming you back to Acklam Cars in the future.

All the best,
Everyone at Acklam Cars

Rated 5 out of 5 stars

Recently bought my Audi R8 V10 at…

Recently bought my Audi R8 V10 at Acklam, this is my 7th car from them! Top service as always deal is done quick and smoothly no stress. Car comes as described no hidden surprises. Thanks again John and the rest of the team.

January 20, 2026
Unprompted review
Acklam Cars logo

Reply from Acklam Cars

Thank you for taking the time to leave such a fantastic review and for choosing Acklam Cars for your seventh vehicle! Your continued loyalty and support mean a great deal to the whole team.

We're delighted to hear you received the same top-level service as always and that the deal was completed quickly, smoothly and without any stress. It's also great to know your Audi R8 V10 was exactly as described, with no hidden surprises.

We'll be sure to pass on your kind words to John and the rest of the team. Thank you again for your continued trust in Acklam Cars, and we hope you enjoy your stunning R8 V10!

All the best,
Everyone at Acklam Cars

Rated 5 out of 5 stars

I bought a Land Rover Defender…

I bought a Land Rover Defender yesterday from Acklam Motors and the whole process was incredibly smooth from start to finish. The team were professional, knowledgeable, and made everything feel effortless. The transaction itself was very slick and well organised. A special shout-out to Paddy, who handled the purchase brilliantly — friendly, efficient, and a pleasure to deal with. Well done to the whole team, truly top-drawer service.

January 21, 2026
Unprompted review
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Reply from Acklam Cars

Hi there,

Thank you for your fantastic review and congratulations on your new Defender. We’re delighted to hear the process was smooth from start to finish and that everything felt effortless. Your comments about the team’s professionalism and knowledge mean a great deal, and we’ll be sure to pass your special mention on to Paddy. Thank you again for choosing Acklam Cars. Enjoy your new Defender, and if we can help with anything in the future, we’re always here.

All the best,
Everyone at Acklam Cars.

Rated 5 out of 5 stars

Exactly what I wanted the car was well…

Exactly what I wanted the car was well prepared and service was fast and efficient

January 16, 2026
Acklam Cars logo

Reply from Acklam Cars

Hi Anthony,

Thank you for taking the time to share your experience with us, it's always nice to hear from our happy customers. It’s great to know you found the service fast and efficient, and we hope you're enjoying your new car.

All the best,
Everyone at Acklam Cars

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