Acme Tools Reviews 208

do NOT, I repeat do NOT sign up, sign in for anything, you will NEVER be able to remove your email from their spam bots

Acme Tools went above and beyond to satisfy me, koodos to them!

They simply stole my money with not shame..., I paid for the product, gave me a false tracking number and never got delivery.

While searching on the internet I came across the Big Red Tool Sale on Acme tools.I have extensions installed on my computer that automaticly search for coupons I added two Milwaukee Tools (witch are very high rated tools} to my cart. On the Acme site if they have special deals you see them in green in the decription of the product well the one was was buying said free battery and charger with the purchace so I added it to my cart. When checking out the extenion added a coupon 10.00 dollars off. I thought oh great getting the free battery and saving ten dollars too. Well when I received the tools NO Battery and charger did not come. So I called Acme tools and the company representative told me because I had the coupon on my order that coupons and specials do not stack I had no idea. So the moral of the story is you should always check company's coupon policys before you buy this i did not do wish I had since I had never bought from them before. I probily will not buy from them again live and learn.I did not want to send the products back because it was a birthday present and i checked there return policy and they have a restocking fee if the product is not defective.

Once ordered and the money was out of my credit card, there was no way to check order status or contact the guys in any way.
After a month and a half from order I am convinced it’s a scam.
Never again!!

The Customer service is Horrendous!! Bought $700 Plunge Saw with the track as a promotion on 12/21/23 As of this date 2/06/24 still waiting . I have to call for updates. and been told 3 times its a back order item but on there website its says its in stock. ONLY PROMOTION ITEMS ARE ON BACK ORDER ??? Note to myself stay clear from promotions

A cautionary tale.

In late December I ordered a Milwaukee Packout item from ACME Tool and like most I took advantage of the “free shipping”. If your not already aware that free shipping DOES NOT require a signature for delivery. So depending on your area and the level of “porch piracy” and or how dimwitted your delivery driver is (in my case FedEx) you are NOT covered if the package goes missing.

This stated I contacted ACME Tool and was simply told to contact my local Police Department. I had already called them as was told that it would be very unlikely to recover my item. I also called FedEx and filed a complaint about how the delivery was handled. Driver left package on my front porch right in front of the door. In the wide open for any and all that pass by to see. FedEx gave me a reference number and told me to contact ACME Tool and instruct them to file a claim, the item would be covered.

So I called ACME Tool about a week ago and gave them the required information. Fast forward to today, I called them to check up on the matter and was told they did not and will not contact FedEx. That I need to take up the matter with the local police. So please be aware that if you have trouble with your delivery you’ll get little to no assistance from ACME Tool.

Be prepared for them to sell your information, I’ve been unsubscribing from various mailing lists for the last week after placing one order on this site.

Received used/returned item

I reached out to them after 3 weeks of not receiving my order. So they replied to me after a day or two, they said it was being shipped out the next day as if I hadn't contacted no one knew my order existed. After three days I receive a total of 3 items. Two were fine, but the Gearwrench hood light was in used condition. It looked like someone had used it for a week and returned it. I did not pay for a used item.

I purchased Milwaukee products from Acmetools.com because it was listed as an authorized dealer on Milwaukee’s website. I received my order quickly and as described.

I’m reviewing them because often folks don’t write a review unless they had a negative experience.

bought a heated jacket nov the first they kept stalling jan20 they said wasent going to be shiped first osder with this company and last ill stick with granger better a higher price than a cheep nothing

Company charge me for machinery pcs that wasn't in stock nor was it shipped! Will no longer be doing business with this company!

Ordered a step stool tool box for my dad on Nov 28, TODAY is January 18,2024!!! im canceling my order and these people are rediculious!!!!! DO NOT USE

Company online order review, not product related. Upon placing an online order, the shop to address differed from my physical address with prior mailing address. Customer profile was updated prior to order placement!

While in the online shopping cart paying for order, shipping address was differed somehow to prior address!

Order was shipped to out of state prior address, complete $600 order of Milwaukee tools GONE!

Placed a second order, excepting errors just for the need of Tools vs time to go to Store front. With the second order, only one of two bonus tools were shipped with the order.

To obtain the second free tool, 150 value, they wanted to process a second charge for the second $600 order placed, then refund one of the $600 charges after 10-18 days of order processing. How does this work??

Have been an Acme customer for 18 years, NEVER has the service been this poor!!!

These guys are total scammers. Once they get your credit card number online, they will place orders without your permission and never ship the tools.
They placed a DeWalt Order, and after I saw the charge, I told them to cancel it the same day, and they said it shipped, but in reality, nothing shipped. Even to this day, the charged nearly 500$ and refuse to refund and they refuse to send the product they charged for.
At first they will pretend that it's shipped, then batteries are on backorder, and then they will say they cancelled it but you never get your money or tools. Stay clear of these ripoffs.

I was in need of a Hole Saw so I went to ACME after searching the internet for pricing. The price thru Amazon was $13.78. A sales rep at the Duluth Store pulled a Lenox Hole Saw plus an arbor and he started checking me out when I was shocked to learn the two pieces added up to in excess of $24.00. I showed him the price from Amazon and he then tried to justify the pricing by implying the part from Amazon was of poor quality. I declined the purchase and went to Home Depot where the price was $13.76. Buyer BEWARE!

I've ordered twice from this company one order is understandably taking 3 months to ship backorder from the manufacturer. The other order is one I could pickup from my local hardware store and is taking 4 weeks to get to me. Both orders when ordering let me order without letting me know there was an extended waiting time for the order to ship. When I tried to cancel the order that took 4 weeks they said it magically already has shipped and there is no way to stop it. I will not order from this company again. Oh also this item that is taking 4 weeks to get to me is 10 dollars cheaper on A and 5 dollars cheaper at my local hardware store.

Placed an order for DeWalt tools for a Christmas Gift. Received no response. Then they said it would be delivered by December 15th. No further updates and Didn't receive it even by Christmas. Then received a email that they cancelled the order. Horrible company, terrible communication, completely unreliable and just downright dishonest. Avoid at all costs

First time buyer, bought dewalt new kit tool , ship quickly new as it listed, thank you AAAAAA+++++