Great customer service! I received free samples prior to purchase which helped a lot... received samples a few days after request (which surprised me) and it definitely helped with choosing right mate... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
- #1 of 1 best companies in Acoustical Consultant
- #1 of 6 best companies in Building Materials Store
- #110 of 245 best companies in Business to Business Service
- #21 of 49 best companies in Manufacturer
Written by the company
Acoustical Solutions is the leading provider of acoustic panels, soundproofing, sound blocking and noise control solutions used in architectural and industrial applications throughout the world. We also offer commercial estimation services and installation services. Acoustical Solutions is unique because we have been solving customer problems since 1989. We focus on solving all types of acoustical problems from large scale construction projects to open office soundproofing problems to industrial projects requiring custom engineered enclosures. We offer the broadest range of products, and unlike our competitors, can provide turn-key solutions, including products, acoustical testing and installation. We have built our reputation based on providing excellent service to our customers. As your supplier, we warrant that our products will be free of manufacturer defects in workmanship and material. As such, we will replace defective products at our expense for up to one year after shipment. Our goal is to provide you the best value in the industry so that you become a loyal, long term customer of Acoustical Solutions. Our commitment to you is that we will deliver the best solution, the best customer service, at a competitive price.
Contact info
2420 Grenoble Road, 23294, Richmond, United States
- 800-782-5742
- info@acousticalsolutions.com
- acousticalsolutions.com
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The product was easily found on the…
The product was easily found on the website. The prices are very reasonable and the delivery was quick.
David was very responsive
David was very responsive, knowledgeable, and was able to meet our very aggressive schedule.
Information Please
No instructions on using the fastener noise reduction grommets
When I inquired about using the noise control pad, I was told to change my design to a vertical attachment even though my application is a horizontal attachment to concrete ( Oneida Turbo supercell installation )
Good products- excellent customer service and great product knowledge. Amazing shipping and packaging.
The product sound panels are high quality - but are very expensive. The entry level 4X8 panels are in the mid $250. The better panels are over $400 each. While applications vary - this is a very expensive solution for a 12X20 studio.
I purchased the lower quality lower cost panels and while the sound absorption is improved- it certainly wasn’t worth the $3k I spent. The better panels would have cost me over $6k. Not sure it would have made a difference.

Reply from Acoustical Solutions
Great Service
Working with live people that help solve problems with good acoustical product knowledge
Acoustical Panels
I have been using their acoustical panels for a long time. I needed to install additional panels in my music room. Product is excellent; well made, aesthically pleasing, absorbs sound, and the service is good. Panel is well protected for shipping. Web site is educational. I was able to build my own panels with the information on their web site.
Dave Watkins helped me over the phone…
Dave Watkins helped me over the phone to order the panels. Answered all my questions. The panels arrived when he said and they were packed very well. No torn or dents on any of the tile.
Great service
John
Quick turn around
Jessica was very helpful with…
Jessica was very helpful with measurements and the different products offered. We appreciated all her advice.
another order shipped perfect condition…
another order shipped perfect condition to our location
Everything arrived on time and in good…
Everything arrived on time and in good order. Installation was easy.
MLV shipped in a timely manner and…
MLV shipped in a timely manner and worked great (along with an acoustic blanket) to muffle the sound of a standby generator
Solid Experience
Representative was knowledgeable and polite, two qualities necessary when buying a product the customer knows nothing about!
Jul 22, 2025
The sales person that helped was excellent! His suggestion for the panels I used made the room sound great. No nasty echos but not too dead. He suggested a panel size that saved me a considerable amount of money due to it being on sale.
Very good customer service and a good…
Very good customer service and a good product. We opted for the "Rotofast" attachment system for our ceiling job. We found out with panel number one that if the black pegs which are designed to go onto the wall, and then have the panels "snapped" onto them, are off AT ALL (either a bit crooked due to the wall anchor not being perfectly straight, or your initial wall markings not being perfectly aligned), then you're not going to get the panel snapped into all four anchors. Maybe on a wall installation not so much trouble, but on a ceiling install its trouble.
they delivered a good product as…
they delivered a good product as promised at a good price
4 of 12 tube of acoustical sealant were…
4 of 12 tube of acoustical sealant were damaged.

Reply from Acoustical Solutions
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

















