Acoustical Solutions Reviews 1,255

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their effectiveness in sound absorption and aesthetic appeal. The staff is frequently highlighted for their helpfulness, knowledge, and excellent customer service, making the purchasing process smooth and informative. Many people also appreciate the prompt and efficient delivery service. Though some people were dissatisfied with the product not working as advertised, others experienced issues with damaged items upon arrival, such as creased panels, damaged sealant tubes, or rolls with fork damage. A few customers also found the installation process challenging, particularly with ceiling applications, and noted that some panels arrived with crushed corners due to inadequate packaging.

What people talk about most

Product

Users describe positive interactions with product. Customers consistently praise the high quality and... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the high quality of the... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the helpfulness and knowledge of... See more

Customer service

Consumers find customer service to be positive. Many reviewers consistently praise the excellent and awesome... See more

Delivery service

Clients share positive opinions on delivery service. Many reviewers highlight the efficiency and promptness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great customer service! I received free samples prior to purchase which helped a lot... received samples a few days after request (which surprised me) and it definitely helped with choosing right mate... See more

Rated 5 out of 5 stars

I have been using their acoustical panels for a long time. I needed to install additional panels in my music room. Product is excellent; well made, aesthically pleasing, absorbs sound, and the servi... See more

Rated 5 out of 5 stars

The acoustic panels we ordered look and function great. Noise has been reduced substantially. We did have a small issue with a crease in one of the panels, but our sales rep, Kevin, took care of it im... See more

Rated 5 out of 5 stars

The product definitely works and the company is top notch in their field. Chad Glenn and Issac Hernandez were awesome at advising me what I needed to control a loud echo in my pickleball court buildi... See more



Company details

  1. #1 of 1 best companies in Acoustical Consultant
  2. #1 of 6 best companies in Building Materials Store
  3. #110 of 245 best companies in Business to Business Service
  4. #21 of 49 best companies in Manufacturer

Written by the company

Acoustical Solutions is the leading provider of acoustic panels, soundproofing, sound blocking and noise control solutions used in architectural and industrial applications throughout the world. We also offer commercial estimation services and installation services. Acoustical Solutions is unique because we have been solving customer problems since 1989. We focus on solving all types of acoustical problems from large scale construction projects to open office soundproofing problems to industrial projects requiring custom engineered enclosures. We offer the broadest range of products, and unlike our competitors, can provide turn-key solutions, including products, acoustical testing and installation. We have built our reputation based on providing excellent service to our customers. As your supplier, we warrant that our products will be free of manufacturer defects in workmanship and material. As such, we will replace defective products at our expense for up to one year after shipment. Our goal is to provide you the best value in the industry so that you become a loyal, long term customer of Acoustical Solutions. Our commitment to you is that we will deliver the best solution, the best customer service, at a competitive price.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 3 out of 5 stars

Information Please

No instructions on using the fastener noise reduction grommets
When I inquired about using the noise control pad, I was told to change my design to a vertical attachment even though my application is a horizontal attachment to concrete ( Oneida Turbo supercell installation )

September 2, 2025
Rated 3 out of 5 stars

Good products- excellent customer service and great product knowledge. Amazing shipping and packaging.

The product sound panels are high quality - but are very expensive. The entry level 4X8 panels are in the mid $250. The better panels are over $400 each. While applications vary - this is a very expensive solution for a 12X20 studio.
I purchased the lower quality lower cost panels and while the sound absorption is improved- it certainly wasn’t worth the $3k I spent. The better panels would have cost me over $6k. Not sure it would have made a difference.

September 10, 2025
Acoustical Solutions logo

Reply from Acoustical Solutions

Thanks for your feedback—we’re glad the panels improved your space. We offer a range of options to meet different budgets and performance needs. Our team is always happy to guide you toward the best fit for your goals.

Rated 5 out of 5 stars

Great Service

Working with live people that help solve problems with good acoustical product knowledge

September 10, 2025
Rated 5 out of 5 stars

Acoustical Panels

I have been using their acoustical panels for a long time. I needed to install additional panels in my music room. Product is excellent; well made, aesthically pleasing, absorbs sound, and the service is good. Panel is well protected for shipping. Web site is educational. I was able to build my own panels with the information on their web site.

September 8, 2025
Rated 5 out of 5 stars

Jul 22, 2025

The sales person that helped was excellent! His suggestion for the panels I used made the room sound great. No nasty echos but not too dead. He suggested a panel size that saved me a considerable amount of money due to it being on sale.

July 22, 2025
Rated 4 out of 5 stars

Very good customer service and a good…

Very good customer service and a good product. We opted for the "Rotofast" attachment system for our ceiling job. We found out with panel number one that if the black pegs which are designed to go onto the wall, and then have the panels "snapped" onto them, are off AT ALL (either a bit crooked due to the wall anchor not being perfectly straight, or your initial wall markings not being perfectly aligned), then you're not going to get the panel snapped into all four anchors. Maybe on a wall installation not so much trouble, but on a ceiling install its trouble.

July 16, 2025
Rated 2 out of 5 stars

4 of 12 tube of acoustical sealant were…

4 of 12 tube of acoustical sealant were damaged.

July 11, 2025
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Reply from Acoustical Solutions

Thank you for sharing your experience. We're sorry to hear some of the sealant tubes arrived damaged. We encourage customers to let us know if there's an issue with the delivery right away. In this instance although we weren’t contacted before they were discarded, we’ve since improved our packaging to help ensure safe delivery moving forward.

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