Acoustical Solutions Reviews 1,255

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their effectiveness in sound absorption and aesthetic appeal. The staff is frequently highlighted for their helpfulness, knowledge, and excellent customer service, making the purchasing process smooth and informative. Many people also appreciate the prompt and efficient delivery service. Though some people were dissatisfied with the product not working as advertised, others experienced issues with damaged items upon arrival, such as creased panels, damaged sealant tubes, or rolls with fork damage. A few customers also found the installation process challenging, particularly with ceiling applications, and noted that some panels arrived with crushed corners due to inadequate packaging.

What people talk about most

Product

Users describe positive interactions with product. Customers consistently praise the high quality and... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the high quality of the... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the helpfulness and knowledge of... See more

Customer service

Consumers find customer service to be positive. Many reviewers consistently praise the excellent and awesome... See more

Delivery service

Clients share positive opinions on delivery service. Many reviewers highlight the efficiency and promptness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great customer service! I received free samples prior to purchase which helped a lot... received samples a few days after request (which surprised me) and it definitely helped with choosing right mate... See more

Rated 5 out of 5 stars

I have been using their acoustical panels for a long time. I needed to install additional panels in my music room. Product is excellent; well made, aesthically pleasing, absorbs sound, and the servi... See more

Rated 5 out of 5 stars

The acoustic panels we ordered look and function great. Noise has been reduced substantially. We did have a small issue with a crease in one of the panels, but our sales rep, Kevin, took care of it im... See more

Rated 5 out of 5 stars

The product definitely works and the company is top notch in their field. Chad Glenn and Issac Hernandez were awesome at advising me what I needed to control a loud echo in my pickleball court buildi... See more



Company details

  1. #1 of 1 best companies in Acoustical Consultant
  2. #1 of 6 best companies in Building Materials Store
  3. #110 of 245 best companies in Business to Business Service
  4. #21 of 49 best companies in Manufacturer

Written by the company

Acoustical Solutions is the leading provider of acoustic panels, soundproofing, sound blocking and noise control solutions used in architectural and industrial applications throughout the world. We also offer commercial estimation services and installation services. Acoustical Solutions is unique because we have been solving customer problems since 1989. We focus on solving all types of acoustical problems from large scale construction projects to open office soundproofing problems to industrial projects requiring custom engineered enclosures. We offer the broadest range of products, and unlike our competitors, can provide turn-key solutions, including products, acoustical testing and installation. We have built our reputation based on providing excellent service to our customers. As your supplier, we warrant that our products will be free of manufacturer defects in workmanship and material. As such, we will replace defective products at our expense for up to one year after shipment. Our goal is to provide you the best value in the industry so that you become a loyal, long term customer of Acoustical Solutions. Our commitment to you is that we will deliver the best solution, the best customer service, at a competitive price.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Professional

You were extremely courteous, knowledgeable, and understanding. It was an absolute pleasure dealing with you and your people are excellent. I have already referred you to two other contractor friends of mine. I was that impressed. Thank you.

June 24, 2025
Rated 5 out of 5 stars

The acoustic panels we ordered look and…

The acoustic panels we ordered look and function great. Noise has been reduced substantially. We did have a small issue with a crease in one of the panels, but our sales rep, Kevin, took care of it immediately. Great customer service!

June 4, 2025
Rated 3 out of 5 stars

Damaged Corners

The panels are good at absorbing sound however the corners of several of the panels were crushed because the box had no corner guards. They need to do a better job of packing the panels

May 5, 2025
Rated 1 out of 5 stars

Waste of money Worthless

The product does not work as advertised.
waste of money.
The inventor fool wanted to used tires

May 22, 2025
Acoustical Solutions logo

Reply from Acoustical Solutions

Understanding your project allows us to assist you in finding the right product for the job, so we've assigned one of our consultants to help you find the right solution.

Rated 5 out of 5 stars

They're the best

They have quick shipping, and the selection of great products is unmatched. I'm a repeat customer (many times over).

Thanks!

May 22, 2025
Rated 2 out of 5 stars
Acoustical Solutions logo

Reply from Acoustical Solutions

Thank you for letting us know. We reached out to discuss this order and your project needs with you, so please do give us a call. Lead times may vary for this product, and we request you check in with our team before ordering to ensure we meet your timeline.

Rated 5 out of 5 stars

Awesome results!!

Awesome results!! The 6 millimeter rubber underlay in an attic was just what the doctor ordered. I was concerned with impact noises going through the floor. During the construction process it was definitely loud, but after putting down the rubber underlay and LVP it is not noticeable. A couple of notes about install, this product is heavy, so having a plan especially if you are going up stairs is important, a stair dolly works well if you have good upper body strength. This product is hard to cut, if I need to do this again I will experiment with different types of cutters. I went through 45 blades in my utility knife, they dull quickly, not a big deal but good to know.

April 3, 2025

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