Acqua Garden Reviews 

419
TrustScore 3 out of 5

3.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 65 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently find the plants to be healthy and appreciate the careful packaging alongside quick delivery when orders go smoothly. Many buyers are pleased with the good pricing and wide variety available compared to alternative suppliers in the market. However, some customers also noted serious issues with delayed deliveries and receiving incorrect items instead of what was purchased. People frequently experienced damaged plants upon arrival and faced difficulties getting responses from support when trying to resolve problems. Others mentioned that orders sometimes arrived incomplete, with missing items or dead specimens that failed to grow.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality and delivery, as experiences vary significantly... See more

Order

Consumers express deep frustration and disappointment regarding their order experiences, frequently citing... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. While some reviewers praise prompt... See more

Quality

Clients share ambiguous opinions on quality, with high disagreement among reviews. While many customers... See more

Customer service

Users describe ambiguous interactions with customer service, revealing starkly contrasting experiences. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Order took 10 days to arrive plants looked ok but 3 of my brocoli plants died within 2 days of planting but over

Rated 4 out of 5 stars

Celery was really good plugs, just waiting for rest, but communication is not that great

Rated 4 out of 5 stars

Very happy with the service provided by your garden centre. The plants I received are all healthy specimens and are growing well

Rated 2 out of 5 stars

you made a mistake as using Royal Mail to deliver my order was disastrous as the parcel promised by email by them didn't arrive until 7.45pm sopping wet with damage to plants. As a result I won't be... See more


Company details

  1. Garden Center

Written by the company

Acqua Garden is an independent plants and garden products business, based in Oxfordshire. We are a modern company providing beautiful plants and other products through online sales channels. We offer fast delivery and seek to provide the best customer service possible. We love our customers. And we are all keen gardeners too. Gardening is such a wonderful, rewarding and relaxing activity and our central mission is to make gardening and growing fun, accessible and easy for everyone.


Contact info

3.2

Average

TrustScore 3 out of 5

419 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.2

All reviews

(419)

62 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

The best supplier of all garden plants.

I have submitted reviews before about Acqua Garden. I have been receiving vegetable plugs and plants from them for a number of years. These are speedily delivered and are always in pristine condition. Any communication I have with the company is always friendly, attentive and professional. I am glad that I found Acqua Garden and would go to no one else for all my garden vegetable and plant requirements. 5 stars every time. Colin

April 1, 2026
Rated 5 out of 5 stars

Very good quality bedding plants

This is the second year purchasing Acqua Garden's pansies. Very good quality plants, a little expensive for a single tray but very economical if you buy 2. Plus fast delivery. What's not to like!

March 20, 2026
Rated 1 out of 5 stars

I’ve not received anything

I’ve not received anything! Order submitted then zero communication. Phone number doesn’t connect and no reply to emails. Scam??? Gutted as website fab with great products.

March 6, 2026
Advertisement
Advertisement
Rated 5 out of 5 stars

Fabulous and 'Wow'! :0)

The christmas cacti I received exceeded all expectations, it was quite simply stunning. Absolutely choc a block with beautiful flowers and buds. Absolutely delighted.

October 17, 2025
Advertisement
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. My order was a little delayed, without prompting, Acqua Garden sent a complimentary tray of plants as an apology. When my order arrived the plants were of great quality and well packaged. Would definitely recommend.

October 11, 2025
Rated 2 out of 5 stars

Received wrong plants

I ordered Bella winter spinach plants but received renegade which is a spring planting spinach. I have planted it but not sure it’ll do any good. On the plus side the plants were securely wrapped for postage, are healthy and arrived promptly.

October 23, 2025
Advertisement
Rated 1 out of 5 stars

Won't order again.

Item came in the post relatively quickly. Plants in the packet were broken and half dead. Most looked too small to be planted out yet but we did anyway as they were here and company said they were ok to go.
All were planted same day they arrived and all died within a week. What a waste of time and money. Won't be ordering again.

October 3, 2025
Rated 2 out of 5 stars

you made a mistake as using Royal Mail…

you made a mistake as using Royal Mail to deliver my order was disastrous as the parcel promised by email by them didn't arrive until 7.45pm sopping wet with damage to plants. As a result I won't be using you again as I won't accept such a terrible delivery service in future !! Sorry for you as it's not directly your fault but !!!!

October 3, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look