Acqua Garden Reviews 

419
TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Evaluating 65 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently find the plants to be healthy and appreciate the careful packaging alongside quick delivery when orders go smoothly. Many buyers are pleased with the good pricing and wide variety available compared to alternative suppliers in the market. However, some customers also noted serious issues with delayed deliveries and receiving incorrect items instead of what was purchased. People frequently experienced damaged plants upon arrival and faced difficulties getting responses from support when trying to resolve problems. Others mentioned that orders sometimes arrived incomplete, with missing items or dead specimens that failed to grow.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality and delivery, as experiences vary significantly... See more

Order

Consumers express deep frustration and disappointment regarding their order experiences, frequently citing... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. While some reviewers praise prompt... See more

Quality

Clients share ambiguous opinions on quality, with high disagreement among reviews. While many customers... See more

Customer service

Users describe ambiguous interactions with customer service, revealing starkly contrasting experiences. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Order took 10 days to arrive plants looked ok but 3 of my brocoli plants died within 2 days of planting but over

Rated 4 out of 5 stars

Celery was really good plugs, just waiting for rest, but communication is not that great

Rated 4 out of 5 stars

Very happy with the service provided by your garden centre. The plants I received are all healthy specimens and are growing well

Rated 2 out of 5 stars

you made a mistake as using Royal Mail to deliver my order was disastrous as the parcel promised by email by them didn't arrive until 7.45pm sopping wet with damage to plants. As a result I won't be... See more


Company details

  1. Garden Center

Written by the company

Acqua Garden is an independent plants and garden products business, based in Oxfordshire. We are a modern company providing beautiful plants and other products through online sales channels. We offer fast delivery and seek to provide the best customer service possible. We love our customers. And we are all keen gardeners too. Gardening is such a wonderful, rewarding and relaxing activity and our central mission is to make gardening and growing fun, accessible and easy for everyone.


Contact info

3.2

Average

TrustScore 3 out of 5

419 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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3.2

All reviews

(419)

62 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Vegetable plants

I wanted a pack of plants with a good selection and veriaty and this was the best selection for the price compared to a lot of other suppliers also I got a discount and free delivery which was hard to find with other suppliers. The plants arrived on time and well packaged,most of the plants were well established with only a thew that were smaller than I expected. Very good.

September 29, 2025
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Rated 5 out of 5 stars

Fantastic service

Fantastic service! One set of my plants were delayed so they sent a free gift to apologise for the delay which was appreciated. When I emailed to ask for a date of when I might expect them, I received a prompt courteous reply very quickly, this was my first time ordering and will definitely order again.

August 19, 2025
Unprompted review
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Rated 5 out of 5 stars

Great service

As usual speedy delivery and excellent plants. All safely packaged and watered. All plants were healthy. Never any problem with orders, easy ordering. Planting and care instructions available on line. Will keep ordering from Aqua.

August 11, 2025
Rated 5 out of 5 stars

Excellent packaging/delivery

An easy to use webpage and excellent delivery.
The plants, I ordered, were in great condition on arrival. They were healthy and packaging allowed for ‘breathing’.

August 9, 2025
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Rated 5 out of 5 stars

I always buy my plants from Aquagarden

I always buy my plants from Aquagarden. The plants are strong and healthy, they always arrive well packaged and within a couple of days of ordering. They’re great and I will continue to order all my vegetable, fruit and garden plants from them.

August 1, 2025
Rated 5 out of 5 stars

Great company to order from

I am so happy I chose to order from Acqua. Firstly they are one of the few companies who would deliver plug plants to the island where I live. They had a great range of plants at reasonable prices. I was surprised at how quickly the plants were delivered especially as I am on the island and was delighted at how carefully packaged the items were and how healthy the plants were on arrival. Happily planted now and just awaiting eagerly for the veg to be ready to harvest and eat.

July 20, 2025
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