Active Era Reviews 

A+ In customer service. My package was delivered at an incorrect location but Juliet in customer service made sure that the package was collected and returned to supplier. Following that, Juliet made sure that a new item was dispatched the very same day. 5 stars. PS…. GREAT PRODUCT!!!!

too noise The air pump is far too noisy. When I tried to return it because of the noise, there was no straightforward return option available. Instead, I had to contact customer support by email.

They kept asking me to troubleshoot the product and requested videos and photos before they would process my return. The whole process was frustrating and unnecessarily complicated. A simple return option should be available for customers who are not satisfied with the product.

One of the best custom service. Top Quality product as described. There was some issue with the product and was promptly replaced hassle free with no returns.

I wrote to the company as we had lost our repair kits, Grace responded quickly and kindly agreed to send a couple out to me as a gesture of goodwill - excellent service and much appreciated.

Good product comfortable good price I have been putting up on all summer in the garden not have to fill up air

Awesome service, we had a small issue with our king size mattress over several months using it.
They have replaced it once we contacted them with our issues. Wouldn’t hesitate buying again and would certainly recommend.
Customer service is second to none. 👏👏👏

So its the 2nd time ive used this company, this time I ordered a air bed, but wanted the 2026 model, customer service were actually amazing, in rectifying this for me. Would i use this company again? YES YES YES .

thanks so much guys

Highly recommended customer service top!!

Ordered a comfort plus king size airbed, it developed a tear within 3 weeks and the customer care team won’t even respond or help. Tried everything from mails to even repair kits. Waste of money.

Absolutely shocking customer service had faulty product bought 2 beds and one faulty i scan warrant and emailed numerous times sent pictures video as instructed no response
Refusing to give me refund
I bought for guest to stay
Dont buy

We bought the double air bed less two weeks ago and were happy with it - however just days ago we found a puncture on the top of the bed, along one of the seams. It must be a manufacturing fault. I contacted customer services and despite the first reply being prompt (instructing me how to deflate it), I haven’t heard anything since and it’s been three working days. I’m really frustrated as we need to use it, and it’s unusable. This could be so simple to solve with quicker replies, a phone number to call and an understanding of wait time. I have heard nothing. I bought this one because I’d stayed on their airbed before a few years ago and found it really comfortable, so I was happy to pay more for better quality, but I’m just disappointed.

I bought this bed again because I loved the original, but the new version is a massive downgrade. In less than three months, it developed a huge bulge in the middle. Despite claims that it won't dent, mine dented in a week. It is also noticeably smaller than the old model, and the new built-in pillow is uncomfortable and wastes valuable space if you are tall.

The worst part is the customer service. I used to praise their support, but now I have been completely ignored for over 10 days after submitting multiple web forms. They offer no phone number, making it impossible to get help. At first I had doubt maybe I entered a wrong email so I did it again, and still after a week I have not even get a response.
I am submitting a review here because it seems the only way to get a response.

Update: More than two weeks and still no response. This is hilarious.
Second Update: More than 5 weeks, and still nothing.

delivery took about one week,and also I sent you many emails regarding to you late delivery instead I got no response from you what's ever,. Why don't you have direct phone number to speak to human services not AI, very disappointed.

Paddle board is excellent, well made and competitively priced - delivery was late and updates were not provided.

Great communication when required. Product can be improved always

I had a problem with my airbed. I sent them a mail and they quickly reponsed back respectfuly. They suggested some solutions to my problem however it could not been solved. They sent me a new airbad. They supported me well. Many thanks.

The wrong item was delivered. I raised this through their returns channel but after they admitted sending the wrong item I haven't heard from them since. I have tried to communicate multiple times but still no progress. Very poor customer care Active Era!!!

I bought a Premium Single Air Bed for my son to use only when he came home from university during his half term break, however the air bed starting to deflate itself even no one slept on it.

Contacted Active Era Customer Support, Juliet & Maya they both absolutely brilliant, responded to us same day and taught us step by step how to check the leak.

At the end they arranged a replacement sent to us on next day delivery, i cannot fault this 5 star amazing customer support.

Thank you so much Juliet and Maya

Awful product came faulty, customer service no one to call! No email back to you have to wait so long. I want my money back and refund!