Ordered 2 beds a year ago, used them both for 4 camping trips and on the most recent trip one of the beds lost so much air that we ended up practically on the floor. Could not locate a puncture or hol... See more
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Active Era is a leading manufacturer in sports and outdoor products fusing design and function for both recreational and professional use. Active Era’s range of air beds and sleeping bags are fast becoming the new industry standard.
Ryland House, 24a Ryland Road, NW5 3EH, London, United Kingdom, United Kingdom
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Replied to 63% of negative reviews
Typically replies within 2 weeks
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Very poor to get in touch with them as i have had a problem with my delivery. So i have tried to contact them and you can only email been waiting 3 days and not heard nothing from them. On top off this i ordered on a Tuesday at 2 in the morning next working day delivery so should off got it on the Thursday. Apparently it got delivered on the Saturday but i haven't received my goods. I still stand on what i said but after when they get back to you they are quick to respond its just that first one.

Reply from Active Era
We purchased a era active + blow up bed arrived well packed and quick delivery.Used the bed only 3 times so far,it does say to blow it up 2 hours before use and then top up.
First impressions it's comfy and well made.
I am so pleased with this company and the service they provide, I ve got a damaged mattress but they kindly replaced it with a new one, and it’s a very good mattress, big and comfortable. Really good quality. Recommend it!
Really comfy bed. Inflates and deflate quickly. But more important excellent customer service, I had an issue which was resolved the same day. Very happy.
Great customer support, very caring. Helped me a lot and answered always quick and very polite.
I’ve had a stroke and the only bed I can get a comfortable nights sleep is on an air bed, I have been using active era beds for a couple of years now, but the last two didn’t last even a month, after asking for a replacement I received a refund which I didn’t want.I sleep on them every night and don’t expect to get 12 months out of them but expect them to last more than a month.

Reply from Active Era
Very fast, reliable , prompt, customer friendly and supportive
I received a replacement for a faulty air bed and the customer service was gold standard…
The costumer service is verry reactive when we need help or have a question.
The product is good. We just have to apply the user manuel.
So the air mattress I received deflated twice within an hour on both occasions.
I contacted active era who are now sending me a replacement. I spoke to some one called Eklis who has kept me informed at all times and dealt with this matter in a timely manner. Thanks Eklis. Shame other companies aren’t like these 10/10 for customer service 👍
Orderd a great mattress , it is very comfortable. I seem to have had a slight fault in the 1 I received and a split in the seam happened after about 3 months of use. But Angelica helped me go through trying to fix it, then when the seam wouldn't fix they sent out a free replacement straight away. 10/10 customer service such a smooth process.
I was amazed by how quickly Active Era responded to my message about how the last airbed I purchased had completely deflated and also at how they immediately replaced the airbed and delivered it a few days later.
All went smooth, product (sleeping bag) is good quality and best price I found on the internet, also customer service is helpful
Very comfortable air bed mattress. Good service good result as well.
Good quality product. Easy to inflate and deflate and store away for next time. Perfect for putting up visitors for a few days. Fast delivery thank you. Would recommend this company.
Had to replace our airbed. Swift response and quick delivery of new item. Highly recommend this company
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