Active Era Reviews 

470
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 101 reviews, reviewers had a great experience with this company. People frequently mention that the inflatable beds are remarkably comfortable and easy to set up using the built-in pump. Customers also appreciate the swift delivery and the exceptionally helpful customer support team that resolves issues promptly. Some reviewers were not happy with product durability, noting that certain air mattresses began to deflate or leak after a short period of use. A few consumers additionally experienced frustrating delays and received little to no response when trying to reach out for assistance. Others mentioned receiving incorrect items or missing their expected delivery windows entirely.

What people talk about most

Product

Customers had ambiguous experiences with product, as many reviewers praised the comfort, quick setup, and... See more

Quality

Consumers find quality to be ambiguous, with many reviewers praising the comfortable design, supportive... See more

Response time

Customers consistently note ambiguous experiences with response time, as many reviewers report extremely fast... See more

Delivery service

People report ambiguous experiences with delivery service, as some reviewers express great satisfaction... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordered 2 beds a year ago, used them both for 4 camping trips and on the most recent trip one of the beds lost so much air that we ended up practically on the floor. Could not locate a puncture or hol... See more

Company replied

Rated 4 out of 5 stars

We have had one family group over using this king sized inflatable mattress. It was completely acceptable and they had a good night sleep. This is only after one week and I cannot comment on. It’s d... See more

Rated 5 out of 5 stars

Fantastic inflatable bed, and undoubtedly the best one I’ve ever had. The bed is designed with reinforced areas, that actually keep the overall structure of the bed stable, and in turn your body weig... See more

Rated 5 out of 5 stars

Fast dispatch and delivery. This air bed seems very well made compared to more expensive ones I've had, not much air has come out by morning and I've had no puncture yet, I've been using this air bed... See more


Company details

  1. Outdoor Clothing and Equipment Shop
  2. also in
  3. Camping Store
  4. Outdoor Sports Store
  5. Sporting Goods Store

Written by the company

Active Era is a leading manufacturer in sports and outdoor products fusing design and function for both recreational and professional use. Active Era’s range of air beds and sleeping bags are fast becoming the new industry standard.


Contact info

4.1

Great

TrustScore 4 out of 5

470 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 63% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(470)

110 reviews in the last 12 months

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Rated 1 out of 5 stars

I have not received my order.

I have not received my order.

May 27, 2026
Active Era logo

Reply from Active Era

Hi Esther,

We're sorry to hear that there has been an issue in the delivery of your order.

I can see that our customer care team have been in contact with you throughout, and as recently as this morning.

We're eager to resolve this for you and await your response to our latest email.

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Rated 3 out of 5 stars

Very poor to get in touch with them as…

Very poor to get in touch with them as i have had a problem with my delivery. So i have tried to contact them and you can only email been waiting 3 days and not heard nothing from them. On top off this i ordered on a Tuesday at 2 in the morning next working day delivery so should off got it on the Thursday. Apparently it got delivered on the Saturday but i haven't received my goods. I still stand on what i said but after when they get back to you they are quick to respond its just that first one.

June 1, 2026
Unprompted review
Active Era logo

Reply from Active Era

Hi Danny,

Thank you for your feedback. While rare, during busier periods our responses may be slightly delayed.

I'm pleased to see that our customer care team were able to resolve the issue for you with a full refund.

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Rated 5 out of 5 stars

Really comfy bed

Really comfy bed. Inflates and deflate quickly. But more important excellent customer service, I had an issue which was resolved the same day. Very happy.

May 15, 2026
Unprompted review
Rated 2 out of 5 stars

Short life airbeds

I’ve had a stroke and the only bed I can get a comfortable nights sleep is on an air bed, I have been using active era beds for a couple of years now, but the last two didn’t last even a month, after asking for a replacement I received a refund which I didn’t want.I sleep on them every night and don’t expect to get 12 months out of them but expect them to last more than a month.

April 16, 2026
Unprompted review
Active Era logo

Reply from Active Era

Hi Brian,

Thank you for your feedback. We're sorry to hear that you've experienced issues with your latest purchases.

I can see that you've discussed a few issues with our Customer Care team and different resolutions have been offered in each case, including a replacement for one of your beds.

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Rated 2 out of 5 stars

Won’t stay inflated

Won’t stay inflated

May 2, 2026
Active Era logo

Reply from Active Era

Hi Anthony,

We're sorry to hear you've experienced issues with your product. I can see that we responded to your initial message about this in April but didn't hear back from you.

I've asked our Customer Care team to reach out to you again so we can resolve this for you.

Rated 5 out of 5 stars

So the air mattress I received deflated…

So the air mattress I received deflated twice within an hour on both occasions.
I contacted active era who are now sending me a replacement. I spoke to some one called Eklis who has kept me informed at all times and dealt with this matter in a timely manner. Thanks Eklis. Shame other companies aren’t like these 10/10 for customer service 👍

May 7, 2026
Unprompted review
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Rated 5 out of 5 stars

Customer service 10/10

Orderd a great mattress , it is very comfortable. I seem to have had a slight fault in the 1 I received and a split in the seam happened after about 3 months of use. But Angelica helped me go through trying to fix it, then when the seam wouldn't fix they sent out a free replacement straight away. 10/10 customer service such a smooth process.

May 6, 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful customer service

I was amazed by how quickly Active Era responded to my message about how the last airbed I purchased had completely deflated and also at how they immediately replaced the airbed and delivered it a few days later.

April 5, 2026
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Rated 5 out of 5 stars

Good quality product

Good quality product. Easy to inflate and deflate and store away for next time. Perfect for putting up visitors for a few days. Fast delivery thank you. Would recommend this company.

March 30, 2026
Rated 5 out of 5 stars

Airbed

Had to replace our airbed. Swift response and quick delivery of new item. Highly recommend this company

April 2, 2026

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