FIN. Reviews 

599
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Having initially made my interest known by internet they contacted me the next day. I was given the choice of 3 different ways forward and was not forced toward the most costly or least cost effective... See more

Rated 5 out of 5 stars

William McCarthy spoke with me today and was a mine of information. He has an extremely pleasing manner, infinite patience and a great sense of humour. He is an excellent listener and asked the endles... See more

Rated 5 out of 5 stars

Took out life insurance today. James white dealt with us. James was helpful, professional and knowledgeable about the product he was talking about. He gathered all the information and details from us... See more

Rated 5 out of 5 stars

I would definitely recommend Active Life Cover. I had lots of problems with other companies who would not provide me with life insurance, but I am happy to say that I am now covered by Vitality. James... See more

Company details

  1. Insurance Agency

Information provided by various external sources

FIN. is a health & lifestyle conscious Insurance Brokerage. We aim to work with people, to not only protect their lives but to make them longer! We are so proud of our reviews that we may publish them on our social media pages.


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4.8

Excellent

TrustScore 5 out of 5

599 reviews

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4.8

All reviews

(599)

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Rated 5 out of 5 stars

I would definitely recommend Active…

I would definitely recommend Active Life Cover. I had lots of problems with other companies who would not provide me with life insurance, but I am happy to say that I am now covered by Vitality. James White was my advisor and he was brilliant. Always very polite, helpful and accommodating and he was never pushy if I was unable to speak at a given time. Thank you, James, for all of your help!

March 3, 2020
Unprompted review
Rated 5 out of 5 stars

Absolutely great dealing with Lloyd…

Absolutely great dealing with Lloyd Tucker, made it really easy to set up the life insurance and talked me through everything, ended out with more cover for the price I wanted. Would really recommend these guys!!!! :)

March 3, 2020
Unprompted review
Rated 5 out of 5 stars

Thank you Jack!

I would to thank Jack Smith for his patience with me as I had not been to bed after a nightshift yet!
He deserved the 5 stars awarded by myself for his polite and professional manner helping me feel confident in understanding my needs and preferences during our friendly conversation for straight life cover.
His helpful advice was concise, thorough and his approach to sensitive medical conditions made me feel less fearful going forward.
Fantastic service. An asset for sure and was left feeling I have personal competent friend at hand at anytime for any queries going forward!

Regards,

March 3, 2020
Unprompted review
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Rated 5 out of 5 stars

First of all i would like to thank…

First of all i would like to thank Reuben for all his help,advice. I gave 5 stars as so very polite,understanding, friendly,extremely helpful and explained everything so well to provide me with the insurance i need.Was a lovely coversation ,all explained clearly to me,look forward to the follow up call ,thankyou again for all help provided with such a friendly approach and the time given to me ...
Regards,
Stephanie ...

March 3, 2020
Unprompted review
Rated 5 out of 5 stars

My advisor Tracey

My advisor Tracey, was extremely patient, as we had a bad connection. She was helpful, knowledgeable and extremely professional, mixed in with a nice sense of humour, to help her put up with me. I would recommend he to anyone who was thinking of taking out a policy. Thank you for your kindness Tracey.

March 2, 2020
Unprompted review
Rated 5 out of 5 stars

Friendly, helpful & 5 star treatment

Thank you, Nicola for a very friendly experience. You explained everything clearly & with great precision. Thank you once again for setting me up with a much better policy than my previous one.
Regards Helen C

February 29, 2020
Unprompted review
Rated 5 out of 5 stars

This was a great experience on point…

This was a great experience on point and get right to signing with the right insurance company you want in budget wise too it was excellent thanks Lloyd Tucker for helping me get my life insurance

Kind Regards
MR WARREN A PARKINSON

February 29, 2020
Unprompted review
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Rated 5 out of 5 stars

Trying to sort out a life insurance…

Trying to sort out a life insurance deal has been made simple and stress free with the great service from Penny.
Everything was explained and transparent.
Couldn't fault the level of service I've received, even when due to family illness I wasn't always available, Penny was very understanding and patient.

February 28, 2020
Unprompted review
Rated 5 out of 5 stars

My advisor

My advisor, Jack, was really helpful and talked things through in plain and simple English. He was happy to answer any questions I had. And I signed on the dotted line believing I have the best available deal.

February 27, 2020
Unprompted review
Rated 2 out of 5 stars

did not purchase

I was just shopping around, trying to find the best price for my mortgage insurance, so I told the gentleman from Active Life Cover customer service that I wasn't going to buy anything straight away and needed to do some more research. As it happened, I found a cheaper offer with another insurance broker, and so I told the gentleman when he phoned me back (as requested) a couple of weeks later. He actually shouted at me for daring to check other offers and wasting his time. He falsely claimed that the original quote he had given me was at a lower price, and he said he had sent an email detailing that which I never received. I'm happy I didn't go with this insurance broker as it has very poor customer service that doesn't encourage trust.

February 27, 2020
Unprompted review
FIN. logo

Reply from FIN.

Hi Judyta,

Thank you for taking the time to leave a review. I am sorry to hear about the experience you had with a member of our team. At Active Life Cover we strive to provide the best service possible to our clients and I am disappointed to hear that this was not your personal experience. Please rest assured that our Management team are looking into this as a matter of importance and will come back to you personally.

Best regards

The Active Life Cover Team

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Rated 5 out of 5 stars

Just bought a life assurance policy

Just bought a life assurance policy.
I was talked through the whole process
by Anastasia Morton, who was extremely helpful
and explained everything very clearly and found me the policy at the amount I wanted to pay.

February 26, 2020
Unprompted review
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Rated 5 out of 5 stars

Outstanding Service

The service I just received from Anastasia Morton was outstanding. Her customer service was first class and she provided me with the correct policy that suited my needs.
Thank you
Lee

February 25, 2020
Unprompted review

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