Activeskin Reviews 

I am really surprised by the bad reviews. I've ordered a lot from here especially when they have sales and never had a problem. Comes nicely packaged with a gift and a chocolate, quick postage. It's my go to online beauty store

Hannah was really helpful when I had an issue with a product that didn't work well for me. She went above and beyond to find a resolution, which I really appreciated as a long-term Active Skin customer. Great customer service, thank you Hannah!

I was interested in purchasing the Omnilux Contour Face + Neck & Décolleté Bundle from Active Skin. This product is $890 so I called to ask if I could use my visa vouchers to purchase online or over the phone. No one got back to me. I then went onto the website and asked the very same question on their AI option. It came back saying that wouldn't be an option. I then protested this was a large purchase for me and I was confused as to why I can't pay with my visa vouchers. I requested someone from the store return my call. It then came back saying someone would call me back in roughly 7 minutes. That was over a week ago. Every time I try to call the store it goes to voicemail and no one returns my call? Clearly this business does NOT care about their customers. Again, this is close to $900 I'm prepared to spend and it seems they don't give a damn. Very disappointing.

Absolutely HORRIBLE experience. Trying to get a replacement CHARGER for an item and them repeatedly send me in circles for weeks while repeating the same videos. Its a charger under warranty and they'll do anything to not replace it.

DO NOT PURCHASE THROUGH THIS COMPANY.

Updated review as they did refund my express postage and the item arrived after 8 business days. Thank you.

Paid $11.95 for express posting 1-3 business days. Never got a tracking link. Enquired on location after 5 business days to be told it was delayed. Tracking link showed it hadn’t moved since the original scan. Clearly lost in the post. Customer service team don’t care at all, no offer to refund, I’m still waiting on my item as they “lodge an enquiry” and don’t really have any hope of it arriving. Thanks for nothing,

Ordered the stick eyeshadows for an interstate trip. The lid of one was so difficult to open I had to ask a random stranger in the hotel hallway to open it. The colours were great, but when applying it went on gluggy and in lumps. Back and forth to customer service, wanting proof of purchase, photos, videos. Standard response was that it had never happened before. I pushed back, then told they would contact the supplier, who naturally insisted they’d never had an issue before, but yes, they had had problems with the cap. I was so excited to find these for travel, and now totally disappointed. I attended an important function without any eye makeup. Never again!!! Buyer beware!!! Read the reviews is what I should have done.

I had a bad reaction to a product I bought from Activeskin. I returned it within their 60 day policy and since been refunded. The process once the refund was approved was really quick and the team manager who dealt with it was really helpful. I am a loyal Activeskin client and I’ll keep purchasing my skincare through them as I believe I can trust them

I was hesitant to purchase my LED mask from here as the site said the item was out of stock but would ship in 2 weeks. I made the purchase because all stockists were currently out of stock. True to their word, the mask shipped in less than two weeks after purchasing. Arrived neatly packed with free gifts. I used the mask for the first time last night and I am happy with the product quality. I would recommend Activeskin.

I googled to order a product, and at the top of the search results was ActiveSkin, with same-day dispatch for all deliveries ordered before 3pm. I ordered a product the morning of June 24th. I had not received any tracking details and so emailed them this afternoon, June 26th and received a reply to say that it has not left their warehouse and to expect delivery between 2-7 business days. This is pure false advertising, and I wont be ordering again.

Spent $410.35 sent them several emails explaining they sent me the wrong item in the duo pack. They requested photos of what l received so l emailed them the photos again explaining what l received and what l didn't receive and asked what l need to do. No response. I have continued to email them requesting a response and today not response. Now l also realised l'm am.also missing an another item which was not sent in the either to the value of $55.00.
The delivery took several days before it was shipped out and then the incorrect order was shipped and missing an item as well. Very poor customer service. Will not be purchasing from this company ever again and l suggest you do the same.

Last time i use activeskin. Insist on requesting a signature on delivery. The reason to online shop is not to have to travel somewhere to get product. Having to go to Australia Post Office or a locker to collect a parcel because you were not home to sign defeats the purpose of this.

I haven’t tried the product yet but will never buy again as they insist on a signed delivery which means the inconvenient trip to the post office all for an inexpensive hair spray!!

Poor unresponsive customer service who are uninterested in resolving issues. Took forever to resolve an issue with a faulty product purchased from site. Purchase products elsewhere.

Great online shopping experience. Excellent product range and pricing, with many helpful reviews. Items packed next business and received within 2 business days. Highly recommended.

Prompt delivery. However, items were not protected as there was no bubble wrap or packing paper. Both of my items box packaging were slightly damaged.

Cancelled order
Ordered during Black Friday sales on the 30th November. I waited for them to dispatch and nothing. I contacted them about my order and they said that its out of stock so they refunded me. Its a product still currently available online to buy right now.

There weren't a lot of reviews for this business so I was a little nervous purchasing for the first time. However, it was all seamless. Fast delivery, items all as described and a little Kit Kat treat thrown in as well. Wouldn't hesitate to purchase from this store again.

This is becoming a little addiction! They have my fave products, the best prices, loads of freebies and a sneaky Kit-Kat always hits the spot. All delivered super fast too. I’m hooked ;)

Delivered quickly!! Packaging was great and I even had a few free samples.
Great company!

Ordered over a week ago they haven’t shipped my item and sent an email that went to my junk folder so I only just saw it asking me to send them a screenshot of my bank transaction as my order had been flagged for review. I am not sending my bank details to them so now I have to wait for a refund hopefully to get my $460 back. NEVER order from this company absolute joke