I placed an order for work trousers for my employees in June and haven't heard anything from the company since, apart from them confirming they've received my money! They ignore emails and when you... See more
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Review summary
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Placed an order on 4th June 2026 Chased it via e-mail approx 2 weeks later,told would be sent via thier supplier within a few days. Chased again 6th July,they came back saying they have had syst... See more
Still awaiting an order placed on 4th June. First told,waiting from suppliers! 3 weeks later,problems with our systems! Have tried to cancel & get refund, they now don't respond at all! What an a... See more
I placed a very simple order for 3 shirts with this company over 6 weeks ago. No sign of the order and I think zero chance of the items ever arriving. They hide behind problems with their supplier wh... See more
Company details
Written by the company
Activewear distribute branded products at the lowest prices and operate from our distribution centre based in the heart of England.
Contact info
United Kingdom
- customerservices@activeweargroup.com
- activeweargroup.com
1.2
Bad
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 21% of negative reviews
Typically replies within 1 month
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Had some serious issues during order and refund process but eventually got settled.
Items arrived after nearly 1.5 months despite paying for a premium delivery. I wanted to cancel the order because of the delay but they never listened and ended up sending the items. After receiving the item which was not what i had expected i ended up returning the item to them where i had to pay the postage fee. However despite trying contact them multiple times i never received any refund for the returned item and for the postage fees.
Luckily my bank has processed refund for me and will follow up with them.
Update as of 12/05/2026
So the team has reached out to me even though its very pretty late. They did follow up and gave me my refund including the postage fee. I will now refund the bank as well. Having experienced all these i can say they are genuine and do care about the business so they really need to optimise the process and invest more on supply chain and IT mangement. I wish them good luck in recovering from the mess they are in.
April 29, 2026
Unprompted review
Reply from Activewear Group
We’re sorry to hear you feel this way and understand your frustration regarding the delays and refund process.
We have been actively trying to resolve this for you and have previously requested your PayPal email address, as our system is currently unable to process the refund through the usual method. Unfortunately, we are unable to complete the refund until we receive these details from you.
As soon as you provide the requested information, we will arrange the refund immediately and work to resolve this matter as quickly as possible.
We appreciate your patience and look forward to resolving this for you.
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DISGUSTING CUSTOMER SERVICE
Placed my order for 4 pairs of Chinos. Order was placed 23rd of Feb 2026. I waited 11 days before contacting them to find out my order was out of stock. I was told it was out of stock when I placed the order but unfortunately the automated service had let me place my order. I thought no problem I am not in any rush. I can wait. Another week goes buy I send another email to which I get a reply maybe 4 or 5 days later if at all now. All I get is your order has been expedited and offered a Complimentary 10% discount which I do not even want. from Emily Jayne. Another week or so goes by and still no order. Lied to again and offered another 10% discount. Like I am ever going to order again from this place. So I keep emailing to finally receive a reply telling me Emily has left, As a customer I don not car e what is happening behind the scenes and staffing is not my problem. I again Mark said What is your order number I will process a full refund. SURPRISE! over 2 months now and I am no further a long to getting my money back. let a lone getting a reply. This company is shabby, Lacks any kind of customer service and certainly doesn't care about customer. AVOID THIS GROUP AT ALL COSTS. They will take your money but you certainly wont see your order.
April 29, 2026
Unprompted review
Reply from Activewear Group
We are very sorry to hear about your experience and completely understand your frustration. This is not the level of service we aim to provide to any customer.
Unfortunately, there were significant stock and staffing issues during the period of your order, however we appreciate that this does not excuse the lack of communication or the delays you experienced throughout the process.
We can confirm that your refund has now been processed in full. While we understand this does not undo the inconvenience and disappointment caused, we genuinely apologise for the experience you have had with us.
We take feedback like this seriously and are currently reviewing our customer service and order management processes to ensure situations like this are handled far better moving forward.
Again, we sincerely apologise and appreciate you taking the time to share your feedback.
The coat came nearly 2 months after…
The coat came nearly 2 months after ordering! the communication with this company was very poor, I contacted citizen's advice, the police and my bank,
as with other people I would not recommend dealing with this company.
April 27, 2026
Unprompted review
Reply from Activewear Group
We’re sorry to hear about your experience and apologise for the delays and lack of communication you experienced with your order.
Unfortunately, we’re unable to locate your order from this review alone. Could you please contact our customer service team directly with your order reference so we can investigate this matter further and assist you properly?
We appreciate your feedback and would welcome the opportunity to resolve this for you.
A slow experience.
I wanted to write a review of my experience buying from Activewear because I don't think I've ever seen such a low rating, and had I seen this before ordering I would certainly have avoided this company.
I ordered on the 11th of March, asked for an update perhaps ten days later via the 'contact us' page, then found a second method of approach on the actual page detailing my order and sent an inquiry on the 30th. There was a reply this time and I was told the two items I had ordered were out of stock but would be along soon.
On the 16th of April I asked for another update and was told my order had been dispatched and was on its way. My order arrived on the 24th of April. 44 days is a long wait especially without updates, I only knew there was anything happening because I had asked.
So this has been a frustrating experience but I did receive what I paid for. Not a shop I could recommend, I wondered, are they more focussed on large commercial orders and less concerned with smaller domestic customers? Certainly there are many here dissatisfied.
March 11, 2026
Unprompted review
Reply from Activewear Group
Thank you for taking the time to share your experience. We sincerely apologise for the delays and lack of proactive communication regarding your order.
We completely understand your frustration, and we appreciate your patience while waiting for your items to arrive. While we’re pleased that you did receive your order, we recognise that the overall experience did not meet the standard we aim to provide for our customers.
We would really appreciate the opportunity to put things right. Please contact our customer service team directly with your order details, and we would be happy to offer you a discount on a future order as a gesture of goodwill.
Thank you again for your feedback, as it helps us continue improving our service.
Do not buy from this company!!
Do not buy from this company!!
I ordered a jacket 8 weeks ago and it was never received. Initially they fobbed me off with the 'unexpectedly out of stock' story and assured me it was on its way from their supplier, then after several weeks, when I said I wanted to cancel the order and receive a refund, they stopped replying to my emails. It would appear that either they are operating a scam or they have serious financial problems and are not paying their suppliers. Avoid at all costs!
April 25, 2026
Unprompted review
Reply from Activewear Group
We’re very sorry to hear about your experience and sincerely apologise for the frustration caused by the delays and lack of communication.
We understand how disappointing this situation has been, particularly after the extended wait and difficulties in receiving updates regarding your order and refund request. We would like to reassure you that we are not operating dishonestly, and we regret that our service has left you feeling this way.
Please contact our customer service team directly with your order reference so we can urgently investigate this matter, provide a full update, and ensure that a resolution is reached as quickly as possible.
We appreciate your feedback and the opportunity to put things right.
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Still have not received my order
Still have not received my order. No number to contact them on, no response to messages or email.
I wish I'd looked here before ordering
Reply from Activewear Group
14 hours ago
We’re very sorry to hear that you have not yet received your order and apologise for the frustration caused by the lack of communication.
We understand how disappointing this experience has been. Please contact our customer service team directly with your order reference so we can urgently investigate the status of your order and provide you with an update as quickly as possible.
We appreciate your feedback and the opportunity to resolve this for you.
**I emailed them on 23rd April- no reply**
Please advise of a pho e number to call, can't find one of these either...
April 23, 2026
Unprompted review
Reply from Activewear Group
We’re very sorry to hear that you have not yet received your order and apologise for the frustration caused by the lack of communication.
We understand how disappointing this experience has been. Please contact our customer service team directly with your order reference so we can urgently investigate the status of your order and provide you with an update as quickly as possible.
We appreciate your feedback and the opportunity to resolve this for you.
Terrible company to deal with
Terrible company to deal with, paid extra for delivery in 1 to 3 days, received 18 days later, returned item as soon as it arrived, over 10 days now and still no refund, even after trying to contact them.
April 15, 2026
Unprompted review
Reply from Activewear Group
We’re very sorry to hear about your experience and sincerely apologise for the delay with both the delivery and your refund.
We understand your frustration, especially after paying for expedited delivery and then experiencing delays in both receiving and returning your item. Please rest assured that refunds are processed as quickly as possible once returns are received and checked by our team.
Please contact our customer service team directly with your order reference so we can investigate the status of your return and provide you with an update as soon as possible.
Thank you for your feedback, and we apologise again for the inconvenience caused.
Delivery was so late it was a complete joke…
Delivery was so late it was a complete joke. Now, having returned the item for a refund, no communication or response at all after nearly 4 weeks. Avoid this company at all costs. I shall be taking legal action.
March 9, 2026
Unprompted review
Reply from Activewear Group
We’re very sorry to hear about your experience and understand your frustration regarding both the delivery delay and the lack of communication surrounding your refund.
This is certainly not the standard of service we aim to provide, and we sincerely apologise for the inconvenience and disappointment caused. We take comments like yours seriously and are currently reviewing this matter with our customer service and returns teams to understand what went wrong.
Please get in touch with us with your order reference beginning with “S” so we can look into this further and work to get this resolved for you as quickly as possible.
We appreciate you bringing this to our attention and regret that your experience has left you feeling this way.
I wish I’d seen the reviews prior. AWFUL company
I wish I’d seen the reviews prior to ordering. Absolutely shocking customer service, given plenty of opportunities to make it right and communicate with me. Initially had responses but the order was massively delayed despite paying for next day delivery and the item showing as in stock on their website. It was not. I had to source blanks elsewhere and they still have my money.l and are saying to cancel (which I tried to do when it transpired they didn’t have the stock) would in fact cost me - who doesn’t matchup to their T&Cs as the product had not been dispatched by that point by their own admission. Frustrating and out of pocket taking up a lot of my time. Do not order from here.
April 1, 2026
Unprompted review
Reply from Activewear Group
We’re very sorry to hear about your experience and completely understand your frustration. This is not the level of service we aim to provide, especially when you trusted us with an urgent order and paid for next day delivery.
We sincerely apologise for the delays, the lack of clear communication, and the inconvenience this has caused you. We appreciate you giving us multiple opportunities to resolve the situation, and we regret that we did not meet your expectations.
We would like the opportunity to review this properly and work towards a fair resolution for you, including investigating the cancellation and refund concerns you’ve raised in relation to our terms and dispatch process.
Please contact us directly with your order details at enquiries@activeweargroup.com so a senior member of our team can personally look into this matter as a priority.
Thank you for your feedback, it’s incredibly important and helps us improve both our service and communication moving forward.
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Should've read the reviews
Wish I had read the reviews before placing an order, as sadly my experience has been very similar to others it seems. My order took weeks to be delivered, despite being for 3 standard (non-customised) items and paying £10 in postage. When the order eventually did turn up, one item was missing.
I have tried contacting activewear multiple times to arrange return of the two I did receive (no longer needed after the delay) and to get a refund for one the I never recieved.
All comms have been ignored, and now when trying to email the address on their website it is just saying failed to send.
I would avoid at all costs and not use this site!
March 24, 2026
Unprompted review
Reply from Activewear Group
Thank you for taking the time to share your feedback, and we are very sorry to hear about your experience with your order and the communication difficulties you encountered.
We completely understand your frustration, particularly regarding the delivery delay, the missing item, and the lack of response when trying to resolve the matter. This is not the standard of service we aim to provide.
The operational issues that affected some orders and response times have now been fully resolved, and our systems and communication channels are working normally again. We are currently working hard to resolve any outstanding cases as quickly as possible.
Please contact our customer service team directly with your order details so we can urgently investigate this for you, arrange the appropriate refund, and resolve the missing item issue without further delay.
As a gesture of goodwill and apology for the inconvenience caused, we would also like to offer you a 10% discount on your next order with us.
We sincerely apologise again and appreciate the opportunity to put this right.
Active Wear LTD? Poor Reviews Are Well Earned.
My first time ordering from this vendor. the next day I received an email: "Good news! Your order has been reviewed and released!" No updates after. Sent an email asking for tracking information/ETA delivery. Nothing. Contacted my bank. Refund is processed.
What a terrible way to conduct business! Never again. I should have come here first.
April 9, 2026
Unprompted review
Reply from Activewear Group
We’re very sorry to hear about your experience and completely understand your frustration. This is not the level of service we aim to provide at Activewear Group.
It appears there was a breakdown in communication regarding your order and tracking updates, and we sincerely apologise for the inconvenience caused. We appreciate you bringing this to our attention, as feedback like this helps us improve both our response times and customer support processes.
Although your refund has now been processed, we’d still welcome the opportunity to look into what happened internally. Please feel free to contact us directly with your order details so we can investigate this further.
Again, we apologise for the disappointment caused and appreciate your feedback.
I’ve been waiting weeks for my order
I’ve been waiting weeks for my order. No response and no delivery. AVOID!!!
April 17, 2026
Unprompted review
Reply from Activewear Group
We’re really sorry to hear about your experience and completely understand your frustration. This is not the level of service we aim to provide.
Please send us an email with your order number so that we can investigate this for you as a priority and work towards resolving it as quickly as possible.
Thank you for bringing this to our attention.
Absolutely shocking and robbing
Absolutely shocking. I pitches 9 items from this company. At first they seemed very helpful (when talking money ). Then after 3 weeks I was still missing an item I returned one for a larger size and asked the kissing item be refunded as I had to source elsewhere..
I was assured they had the required size I paid over £10.00 delivery. I was never sent the exchange and no refund for the missing item.
I am out of pocket around £35.
They have ruin the theme for my friends hen do and caused so much stress. It is not to late to source matching items elsewhwte.
They have now taken to ignoring my emails!!.
This has been going on since Feb 2026
February 14, 2026
Unprompted review
Reply from Activewear Group
We’re very sorry to read about your experience and understand how disappointing and stressful this must have been, especially for such an important occasion.
We have located your order and are currently reviewing the issues raised regarding the missing item, exchange and refund. We sincerely apologise for the delays in communication and for the frustration caused.
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Stay well clear of this company.
Ordered 4 shirts, 2 weeks later, no item or tracking. The company has no contact number. I have emailed them 5 times, sent them messages on their Facebook page, and their online system ignores everything. Stay well clear. Had to claim my money back via Amex.
April 1, 2026
Unprompted review
Reply from Activewear Group
We’re sorry to hear about your experience and understand how frustrating delays and lack of communication can be.
We do aim to respond to all customer enquiries as quickly as possible, but during particularly busy periods response times can unfortunately be longer than usual. We also apologise if tracking information was delayed or not received as expected.
We’re glad your payment provider was able to assist, though we would have welcomed the opportunity to resolve this directly for you first. If you would still like us to investigate what happened with your order, please send us your order details via email or direct message and we’ll look into it for you.
Do not buy from this company
Do not buy from this company. They took my money and never sent the goods, refused a refund. Got a charge back from my bank.
February 23, 2026
Unprompted review
Reply from Activewear Group
We’re sorry to hear you were unhappy with your experience.
We do not intentionally withhold orders or refuse legitimate refunds, and we regret that this situation resulted in a chargeback through your bank. Delays and stock issues can occasionally occur, but we understand how disappointing this can be when communication does not meet expectations.
If you would still like us to review the matter further, please contact us directly with your order details and we will be happy to investigate.
Ordered 4 weeks ago, No items, No response!
Ordered over 4 weeks ago, £160 order. Nothing. No communication to say it's delayed, contacted numerous times, no replies!
Have ordered twice previously a couple of years ago and there were no problems at all, hence why we used them again! Wouldn't mind the wait if they actually responded and explained why there is a delay. No response is a worry.
After reading the reviews, seems like it's a common theme, no items and no communication or responses.
Edit: 27/4/26 - Received Items. Pleased with the clothing. Just a shame it took so long to arrive. If they had emailed or responded explaining the situation, It wouldn't have been so bad.
Order with caution
April 16, 2026
Unprompted review
Reply from Activewear Group
Thank you for taking the time to update your review, and we’re pleased to hear you were happy with the quality of the clothing once your order arrived.
That said, we sincerely apologise for the delay and, more importantly, for the lack of communication throughout the process. We completely understand how frustrating and concerning this would have been, especially after previously having positive experiences with us.
Your feedback is fair, and we recognise that clearer updates and timely responses could have significantly improved your experience while you were waiting for your order. We are actively reviewing our customer service and communication processes to ensure customers are kept informed at every stage moving forward.
We truly appreciate your continued support and the opportunity to put things right. Thank you again for your honest feedback.
Same experience as everyone else - DO NOT USE!!!
My experience is exactly the same as everyone else, simply the same old story. Place order, don't hear anything. Chase them up, still nothing. Chase again, get lies about stock issues. Cancel and get ignored. Send more emails, still get ignored. Still don't receive refund, have to go through bank.
This "company" is an absolute joke. A complete and utter disgrace. Do not order anything whatsoever from them. You'll go through exactly the same headache as everyone else. 47/48 reviews for Activewear were 1 star in March. At time of writing this, 26/26 are 1 star for April.....says it all.
March 22, 2026
Unprompted review
Reply from Activewear Group
We’re very sorry to read your feedback and sincerely apologise for the frustration and disappointment caused by your experience.
We understand your concerns regarding the delays, communication issues, and refund process, and we regret that we did not provide the level of service you expected from us. Customer satisfaction is extremely important to us, and we appreciate all feedback as it helps us identify where improvements are needed.
We would welcome the opportunity to investigate this matter further and work towards a resolution. Please contact our customer service team directly with your order reference so we can review your case and assist you as quickly as possible.
We apologise again for the inconvenience caused and appreciate you taking the time to share your experience.
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On April 1st 2026 I paid for an order…
On April 1st 2026 I paid for an order of two fleeces. Order # S373490. In spite of contacting them on three seperate occasions since then, for any updates, especially delivery updates, I haven't received a single reply. Their Customer service just doesn't exist. I live about two miles from their company headquarters so not exactly a delivery problem for them and more fool me I paid extra for a rapid delivery as the fleeces were to be a present.
I have obviously been scammed. How do I get a refund, I don't know but I won't give up until I get my money back from these con artists.
April 1, 2026
Unprompted review
Reply from Activewear Group
We are genuinely sorry to read about your experience and completely understand your frustration, particularly given the lack of communication you’ve received regarding your order.
We appreciate you providing your order reference, and we would like to reassure you that your concerns are being taken seriously. We sincerely apologise that your order did not arrive within the expected timeframe, especially as the items were intended as gifts and you had paid for an upgraded delivery service.
Please contact our customer service team directly quoting your order number so we can urgently review the status of your order and work towards a resolution for you as quickly as possible.
We regret that your experience has left you feeling this way and appreciate you bringing this matter to our attention.
EXTREMELY POOR. AVOID
Purchased an item in February and still not received. Several emails sent to customer services; only one reply advising me they had a stock issue.
Subsequent emails sent and still no reply. I will now be raising a payment dispute with my bank.
Poor. Do not use this company.
February 27, 2026
Unprompted review
Reply from Activewear Group
We’re very sorry to hear about your experience and sincerely apologise for the delay and lack of communication you’ve encountered.
We completely understand your frustration, especially after waiting since February and not receiving the level of support or updates you should have expected from us. While stock issues can occasionally arise, we recognise that this should have been communicated more clearly and followed up properly by our customer service team.
This is not the standard of service we aim to provide, and we regret the inconvenience and concern this situation has caused you.
Please contact us directly with your order details at enquiries@activeweargroup.com, and we will ensure a senior member of the team reviews your case as a priority to work towards a resolution as quickly as possible.
Thank you for your feedback, we take comments like this seriously and are actively working to improve both our response times and customer communication.
iam totally disgusted with Active wear…
iam totally disgusted with Active wear my wife purchased a tunic from yous on the 28/3/2026 for the sum of£17.99 &she has not Recived it yet the funds have been taken out of her account *her item has still not been delivered so iam telling everybody to avoid this company I have also left alot of messages for Emily jayne &she has still not replied to my telephone messages I gave you a 1star rating for this reason.
April 13, 2026
Unprompted review
Reply from Activewear Group
We’re very sorry for the delay with your wife’s order and completely understand your frustration.
Thank you for providing the order number. We have now located the order and can confirm it has been shipped. Your wife should receive her tunic shortly.
We sincerely apologise for the delay and for the lack of communication. This is not the level of service we aim to provide, and we appreciate you bringing it to our attention so we could resolve it.
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