Window Films Direx Limited Reviews 29

TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Good information on website made it easy to choose and order my film. I could also purchase a small amount at a fair price to test out my project before ordering more. The film arrived pretty quickly,... See more

Rated 5 out of 5 stars

What an amazing, understanding company. In my 70th year and made a total hash of attaching the frosted film. I got in touch and they immediately sent me another order completely FREE!!! You cannot ask... See more

Rated 5 out of 5 stars

First time using this type of product. I ordered Mirror Silver Window Film - One Way Tint to fit out our conservatory. Makes a big difference to temperature. Temperature with roof insulation now app... See more

Rated 5 out of 5 stars

The film went on fairly easily, need plenty of room. The film is thick and easy to handle, I thought it would be flimsy. The results turned out better than I thought. The bubbles that remain after app... See more

Company details

  1. Manufacturer

Written by the company

TheWindowFilm.Shop and ActiveWindowFilms.co.uk are part of Window Films Direx Limited, a trusted supplier of high-quality window films in the UK. We take pride in offering top-tier products at competitive prices, backed by excellent customer service. | ⭐ We have proudly fulfilled over 1 million orders to hundreds of thousands of customers, helping homes and businesses with their window film needs. | ⚠️ Please note: We do not actively collect reviews on Trustpilot. If you'd like to share your experience, we kindly ask that you leave your review on Reviews.io, our official review platform: 🔗 https://www.reviews.co.uk/company-reviews/store/active-window-films- | ✅ Your feedback is important to us, and we appreciate your support!


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4.4

Excellent

TrustScore 4.5 out of 5

29 reviews

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Rated 5 out of 5 stars

Looks fantastic!

I bought a custom stained glass window film from Active Window Films for my bathroom. It looks really authentic, you’d never know it’s a film. The colours are beautiful, especially when the light shines through.

Delivery was quick, and it was surprisingly easy to install. I’m genuinely happy with how it turned out.

Highly recommend!

April 2, 2026
Unprompted review
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Rated 5 out of 5 stars

Extra Security for Peace of Mind

After a break-in in our neighborhood, we decided to reinforce our windows with safety film. It’s reassuring to know that our glass is now more resistant to impacts. It doesn’t change the look of the windows, which is a plus, and applying it was straightforward. Shipping was fast, and I appreciate the detailed instructions that came with it. Great investment in home security!

April 15, 2025
Unprompted review
Rated 5 out of 5 stars

Heat Control & Privacy in One

Absolutely love this film! Not only does it provide privacy from outside view, but it has also noticeably reduced the heat coming through the windows. Our bedroom used to get uncomfortably warm in the afternoon sun, but now it’s much cooler, and we don’t need to use the air conditioning as much. The film itself looks great, and it’s a cost-effective way to improve comfort and privacy at home. Very impressed!

March 30, 2025
Unprompted review
Rated 5 out of 5 stars

Does Exactly What It Says, Easy & Effective

We installed this in our office for a sleek privacy solution without using blinds. It keeps things professional and still allows plenty of light in. Super easy to apply, and the results look great. If you need window film, check out activewindowfilms.co.uk they have loads of options and fast delivery.

April 13, 2025
Unprompted review
Rated 5 out of 5 stars

Mirror Film Works Well Just Be Aware of Nighttime Reflection

Installed this on my living room windows, and during the day, it works exactly as described—full privacy from the outside, but I can still see out. However, at night when the lights are on inside, the effect reverses, so you’ll still need blinds if you want privacy after dark. That said, it’s a fantastic product, easy to apply, and makes a huge difference in keeping nosy neighbors out during the day. Will be buying more for the upstairs windows!

April 22, 2025
Unprompted review
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Rated 5 out of 5 stars

Mirror Film for Privacy - Works Perfectly

Really happy with this product! During the day, no one can see in, which is exactly what I needed for my street-facing windows. Installation took a little patience, but once up, it looked seamless. Just remember that at night, if you have lights on inside, people can see in, so you might still want curtains for complete privacy.

March 17, 2025
Rated 2 out of 5 stars

I've used ActiveWindowFilms before but

I've used ActiveWindowFilms before for a small privacy film job, which went well. However, my recent experiences have been disappointing. In recent order, the Mirror film arrived with numerous noticeable imperfections, making it unsuitable for my intended project. While I managed to repurpose it for another task, it wasn't the quality I expected. My second order was even more problematic. The film had visible flaws and imperfections in the material, significantly worse than the first batch. Additionally, I suspect I didn't receive the correct length of material I ordered. While my initial experience with ActiveWindowFilms was positive, these recent orders have been subpar in terms of product quality and potentially quantity. I hope the company can address these issues to maintain the standard I experienced in my first purchase.

I must add that I have not contacted the company to correct this as I'm just going to go elsewhere to complete the job that I have started and do not want to be frustrated further.

July 29, 2024
Unprompted review
Rated 5 out of 5 stars

Order arrived quickly, happy with finish

First time using this type of product.
I ordered Mirror Silver Window Film - One Way Tint to fit out our conservatory. Makes a big difference to temperature. Temperature with roof insulation now approx matches temperature outside. E.g. was 28C outside and notice temp max 30C inside conservatory. Might seem still high, but With roof insulation alone, temp was outside + about 10 to15 C, so would have hit up to 45C previously! I ordered two times. Both times the order arrived quickly after a few days. Recommend ordering their tool kit to save time. Watched a few YouTube videos to understand how to fit properly. It can be fiddly as film is sticky and and stick to itself if not prepared. Overall result is good. Helps to have a large table to meaure and cut. Most bubbles can be avoided by ensuring windows are thoroughly cleaned and sprayed down before fitting, but I still have some small ones left which I stopped caring about after a week or so. You really have to look out for them to actually see it.

May 20, 2024
Unprompted review
Rated 2 out of 5 stars

Ordered supposed automotive tint

Ordered supposed automotive tint. Took a few days to get here but ok. However, film seems awful to me. So thin and flimsy that it was creasing just through being unrolled. Was trying to fit to a slightly curved window, heat did absolutely nothing to it. Did not come with any instructions. Having watch some videos online, the products they were using seemed much thicker and more durable and of course shrunk with heat to allow it to be fitted to curved window. Emailed to ask if there was anything that could be done. Its been a week and no reply. Couldn't care less it seems. Consistent with other genuine reviews.

May 5, 2024
Unprompted review
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Rated 1 out of 5 stars

I had order window film for my living…

I had order window film for my living room on the 22nd of December. I originally thought that it may have been delayed because of the Xmas rush/break. I contacted the company on the 23rd January to complain that I hadn't received the delivery.
A member of staff replied to me and sent me 'proof' of delivery which was a photo of where it was delivered to but this was not a photo of my house.
According to this company, it is then my responsibility is then mine as it has been 'delivered'.

They refuse to refund or send a replacement unless I pay half price again.

Disgraceful customer service!

Avoid this company at all costs!!

January 24, 2024
Unprompted review
Rated 5 out of 5 stars

Privacy film

The film went on fairly easily, need plenty of room. The film is thick and easy to handle, I thought it would be flimsy. The results turned out better than I thought. The bubbles that remain after application disappear after a few days. Everything went smoothly from order to delivery to application. happy days

November 1, 2023
Unprompted review
Rated 5 out of 5 stars

What an amazing

What an amazing, understanding company. In my 70th year and made a total hash of attaching the frosted film. I got in touch and they immediately sent me another order completely FREE!!! You cannot ask for better

September 29, 2023
Unprompted review
Rated 1 out of 5 stars

Awful customer service

Avoid this company. My item was not delivered and it took almost 20 email exchanges and escalating a dispute with my credit card company to get the item resent. Do not buy from these people - way more hassle than it is worth.

September 6, 2023
Unprompted review
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Rated 5 out of 5 stars

A Game-Changer for Greenhouse Safety: Safety Window Film

I am writing this review as a very satisfied customer who recently purchased the Safety Window Film 100 Micron from Active Window Films. This product has genuinely exceeded my expectations and has become a remarkable addition to my greenhouse.

Firstly, I love that the window film is clear, keeping the natural aesthetic of the glass while providing the much-needed safety function. The primary reason I bought this was for my greenhouse windows in my allotment - they're always getting broken, turning into a hassle to clean up the glass fragments. This film anchors the glass firmly in the frame, even when broken, preventing the scattering of dangerous shards.

I must share a few tips I learned during the application process that could be helpful for future buyers. To remove the clear release liner, a piece of sellotape proved to be a game-changer. Also, I highly recommend watching the installation guide video on YouTube, as it provided detailed instructions that were instrumental in my successful application.

A special shoutout to Zara, who was tremendously helpful throughout my purchase. She not only guided me to select this excellent product but also provided handy installation tips. Her advice has been invaluable.

Now, after fitting the film, I can see a noticeable difference. My greenhouse windows feel stronger, and I'm confident that they will be more resistant to damage. This product has not only saved me the trouble of dealing with broken glass but has also fortified my greenhouse, making it safer for me to pursue my horticultural passions.

In conclusion, I cannot recommend the Safety Window Film 100 Micron enough. For anyone struggling with similar issues, this product is an investment worth every penny.

June 8, 2023
Unprompted review
Rated 5 out of 5 stars

Exceptional Window Film and Unparalleled Service!

⭐⭐⭐⭐⭐ (5/5)

I am beyond pleased with my recent purchase from Active Window Films. From their vast range of window film offerings, I chose the mirror one-way film and could not have been more satisfied with my choice.

The quality of the film is simply superb. It strikes the perfect balance between functionality and aesthetic appeal, providing both privacy and a sleek, modern look to my windows. For anyone seeking a cost-effective solution to enhance their privacy while also upgrading their home's appearance, this mirror one-way silver film is an excellent choice.

The installation process, often a daunting task for those of us who aren't DIY gurus, was surprisingly straightforward and manageable, all thanks to the comprehensive instructions provided by Active Window Films. Every step was clearly detailed and easy to follow, making the whole process a breeze and saving me from any installation woes.

On top of the product's quality, I was particularly impressed with the company's prompt delivery service. After placing my order, it arrived faster than I could have anticipated. I believe such efficiency in delivering the product to the customer reflects companies commitment to customer satisfaction.

Overall, I am genuinely really happy with my experience shopping with Active Window Films and highly recommend their products and services to others. Their window films are top-notch, the installation is foolproof, and their shipping speed is second to none. Definitely deserving of a five-star rating!

Thank you, Active Window Films, for providing an excellent product and exemplary service!

May 19, 2023
Unprompted review
Rated 1 out of 5 stars

Avoid - poor after sales

We found it absolutely impossible to remove the backing from the film. Even had a neighbour/friend try and they couldn’t. I reported this to customer services. They came back with suggestions to resolve but none of them worked and they simply couldn’t accept that there could be an issue with this particular off cut. After lots of emails they asked for a photo. Didn’t understand what this would achieve but agreed. They just responded to say that they could tell from the photo that the film wasn’t faulty but the photo proved that the film and backing was still in tact! I feel they only asked for this to further inconvenience us and deter us from complaining. They told us to return it but wouldn’t cover the postage cost (which was half of the cost of the product). The after-sales is poor they have no process in place to deal with faulty products. If you have a fault then I wouldn’t even waste time contacting them as based on our experience they are unlikely to believe you and you will have to incur further costs for returning it. Strangely the majority of reviews on their own site appear to be positive so felt it pointless reviewing it on there.

October 21, 2022
Unprompted review
Rated 1 out of 5 stars

Total and utter garbage. Only fit for the bin

I bought 2 lots of film from this company. The 1st film which I thought was opaque white, was just sticky backed white plastic. I prepared the windows cleaned it sprayed it with the soap and water, removed the protective film from the window film sprayed it applied it to the window squeezed out all the water with a soft plastic card.After less then an hour the white plastic began to bubble with the sun being on the window and the glass was red hot I had to remove the film other wise the glass would have smashed . No mention what so ever that this film was only for single pain windows or toughened double glazing! The 2nd lot was opaque white window film,or that should be window paper as its like cigarette paper , cheap, nasty flimsy trash , as before prepared the windows cleaned them sprayed the glass with the soap and water, removed the protective film from the window paper sprayed it with the soap and water applied it to the window. Used a soft plastic card to squeeze out the water then I noticed big white streaks across the film where I had used the soft card to remove the water,which I could not remove!Awful just awful. I've used a lot of window film over the years but this is the absolute pits.I'm shocked at just how bad this so called window film really is. Spend a bit extra and buy some decent film, avoid this junk at all costs

July 23, 2020
Unprompted review
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Rated 5 out of 5 stars

Fantastic products and speedy delivery

I've ordered twice from here now and I can't recommend them enough.
I wish I had more windows to cover!
Their films are easy to use. We've put an opague white film up the back door and white horizontal stripes up the 2 kitchen windows and we love them.
Ordered one day and they turned up the next day on both deliveries.

June 13, 2020
Unprompted review
Rated 3 out of 5 stars

CHANGE YOUR DELIVERY PARTNER!! IT WILL RESOLVE A LOT OF YOUR PROBLEMS.

Fast service, dispatched within 48 hours and the product was well packaged. The only thing that let them down was the delivery partner, right now they are using Royal Mail, which has its problems: It appeared they delivered the package to a 'JESUS' but no such individual lives at my apartment nor was package anywhere to be seen. Turns out they had dropped it off at the another address and ofcourse 'JESUS' did not exist, looks like the post-man signed for it himself using the son of God's name!
ActiveWindowFilms only put my surname on the package and not first name, luckily the neighbourhood email group picked it up and the package got to me eventually.

May 18, 2020
Unprompted review

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