Activity Superstore Reviews 

A big Thankyou to Dylan. We struggled to exchange a findmeagift voucher in our area, so called to try to swap for another activity. Dylan was friendly, courteous, knowledgeable and such a help to us. Everything was sorted in 5 minutes and now we are looking forward to our short break. Thankyou so much Dylan x

I reached out to Dylan to enquire about a voucher which had expired and due to a family bereavement he extended this straight away without any question or adding any stress to my current situation showing clear signs of empathy and care. Thank you Dylan for your support during this difficult time

A huge shoutout to Dylan for exceptional customer service!

I recently found myself in a stressful situation with expired vouchers I had purchased for my brother’s 40th birthday, and I was panicking that I had lost out entirely.

From the moment I called, Dylan was absolute perfection, empathetic, and incredibly helpful. He completely turned the situation around for me with absolute professionalism and kindness. Employees like Dylan make a massive difference, and his fantastic support has turned a stressful moment into a brilliant experience.

Thank you so much, Dylan, for going above and beyond!

Thankyou Maya for your help in arranging my experience from start to finish you have been very helpful and patient.

Last christmas my husband purchased a gift (spa day) from your store.
I retrieved it in September, however I found it difficult to find a venue close to where I live. Having found a place close to where my brother lives I thought this venue the best choice.
Unfortunately when I called the Spa to book my treatment, I was told they no longer accept gift vouchers from Activity Store.
Very disappointed I emailed customer services to explain my situation. I received an email asking me to contact the telephone number below to see what could be done.
I did this and spoke with Charlie, she was most helpful and gave me a choice of other activities available, explaining she could swop my voucher to another gift choice.
Having exchanged my voucher, i used the website to book, however, once again i came up against a problem, the venue i had chosen was only available during the months of March to October. My voucher expires on the 22nd December.
Very disappointed, once again i called the number Charlie had previously given me, this time my call was answered by Dylan. When i explained my predicament Dylan quickly and extended my voucher date to 22nd of June 2027.
The kindness and help i received from both Charlie and Dylan, will now make it possible to enjoy the gift my husband gave me last Christmas.

If I could give zero I would. These voucher stores are all the same scam, make it as difficult as possible to book whatever rubbish a misguided friend or family member has bought you at Christmas rather than just buying you cheese or chocolate. Avoid all of these stupid sites at all costs, if you're gifted a voucher pray that the person that gave it to you did so in the last 28 days and have them refund it and give you the cash instead. Total scam, these should all be illegal.

The good reviews are all fake.

Clear website, easy ordering, good range of activities,and very swift delivery of vouchers .

BE AWARE OF EXPIRY DATES and the convoluted booking process.
This could so easily have been a 1-star review, however, AS redeemed itself by listening to my side of the situation. I was given a £50 Experience Day Super Voucher, which I assumed I would simply redeem at the point of sale when I'd decided what experience I wanted do. I must admit, I'd left it to the last day of validity to actually book something, but what was not clear to me was that the £50 voucher AND any experience that you book expires on the same day.
So the process is; redeem the voucher i.e. obtain the voucher code, then you have to "exchange" the voucher for an actual experience. Bear in mind the experience must be available to do within the remaining validity date of the original voucher.
When my voucher code didn't work - when attempting to acquire an experience that only takes place for two months in 2027 - I contacted AS via email. To their credit they replied within 48 hours, but only to tell me my voucher had expired and I could extend it for an admin fee of £20... 40% of the face value of the voucher.
Anyway, one phone later, speaking to a pleasant chap called Charlie, and everything has been sorted. They retained the face value of the voucher and processed the the exchange for the actual experience, extending it sufficiently so that I can actually book the experience in the aforementioned limited window of availability.
I still have to now book the date and redeem the new voucher - so I'll reserve judgment on that for now.
This could still go either way i.e. 4 stars or 1.... all the best everyone!

I contacted customer support because I needed to extend my voucher for personal reasons and couldn't find an option to do this on the website. I spoke with Dylan, who was absolutely brilliant. He took the time to genuinely listen to my situation and went out of his way to change the voucher for me. This was a massive help and I am so grateful for his understanding and support. Dylan is a credit to Activity Superstore and thoroughly deserves praise for his excellent customer service!

I had to exchange a sky diving voucher due to medical problems i changed it for 2 hawk walks and a 1 night stay at a charming Inns i had to extend all of them for 6 months as it was close to running out which was due to run this December. With me being a lorry driver and the wife being a nurse we have found it hard to get the time off together, I phoned up and talked to dalyn and explain my problem about using the voucher before it ran out he put me on hold and talked to his boss he came back and said that he would extend the voucher for another 6 month which has allowed us to use the voucher when Christmas is out the way, I have used activity superstore for Christmas and birthdays presents for the pass 10 years and will carry on using them, I would like to thank activity superstore for being so thoughtful and allowing to extend my voucher

I was given a gift voucher as a gift. Unfortunately the receipt was badly printed meaning I couldn't book anything without the code .
I have contacted Activity Superstore on several occasions. Each time I've contacted them, they have taken days to reply. Every time they have failed to deal with the issue and Every reply has been from a different person.
I finally asked how I escalate my issue to a complaint and they give me an email address that didn't work.
Avoid this company at all costs. If you are thinking of buying a voucher as a gift, I suggest you only buy one for your worst enemy.
Seems to be nothing short of a scam.

Through some personal difficulties the voucher purchased was no longer usable for intended recipients , the advisor helped me change email and pointed me in the right direction to extend and exchange, so helpful and polite. Thank you so much.

Providers listed for my 2 night stay offer say they do not take the voucher any more and Activity Superstore just say try another, which is all very well but not convenient considering I wanted to book a more local one.

Very limited sites to use the voucher and the most difficult process ever to redeem them. Avoid at all costs.

Save your money and do not buy from Activity Superstore! I was gifted a two-night stay voucher, but every attempt to book has been a complete nightmare.
First, the original hotel was completely unavailable. When I contacted customer service, they provided me with a specific list of "alternative locations" that would supposedly accept my booking. When I tried booking those recommended hotels, they refused or couldn't take the voucher either!
To top it off, customer support (May) refuses to authorize a refund, hiding behind terms and conditions about "availability" and the purchase date—despite the fact that they are selling a service that literally cannot be used.
They are selling worthless cardboard and sending customers on wild goose chases with false options. Utterly misleading practices. Avoid this company at all costs!

Dylan went out of his way to rectify the issue & followed up to make sure the matter was resolved. Excellent customer service. Thank you.

First time I've used Activity Store and very impressed. Very easy to purchase the 'experiences'. Excellent prices.

So far so good. Followed instructions to book and didn’t hear back via email after 24hrs so called the number. Luckily I spoke to Dylan Tembe who was incredibly helpful and had my experience booked, confirmed and entry tickets emailed over within an hour. He even called back to ensure everything was received. Will update review if any issues during experience next week but happy with the customer service I received today.

Horrendous company that shouldn’t be allowed to operate. If I could give zero stars I would. I pray I never have to deal with them again.

Had a voucher which I wanted to exchange for something else , contacted Activity Superstore spoke to Dylan Tembe in customer service who couldn't be more helpful , he very quickly exchanged my voucher for 2 others , no problem at all. I have always found the team at AS always extremely helpful that is why I use their company . Thankyou Dylan keep up the good work.