Activity Superstore Reviews 

Seeing as i am not getting any response from emails thought I'd try and reach out to this company on here!!
Over 3 weeks ago now I requested to book my experience. One of my vouchers have been accepted but waiting on another 2!
Keep emailing but get an automatic response.
My experience is coming up soon and I still do not know if ee can attend!
Terrible service so far

Update: matter has been resolved now

Absolutely awful. Was gifted an afternoon tea to use with them, but all locations were impossible for me to get to. Paid an extra £40 to upgrade, simply to be able to use my voucher within an hour’s radius. Booked the experience direct with the hotel, then to be told four days before the afternoon tea that someone had already used my voucher in Huddersfield - over 5 hours away from me! Called and emailed every day to try and get this resolved, best they can do is send an email to the Huddersfield venue. Despite the fact I haven’t used this, and have never heard of let alone communicated with this other venue. They don’t bother calling back or replying to emails. So, Activity Superstore, are you a scam, giving our voucher codes away to others?

I was given a Pet Photoshoot voucher by a relative. I rang them to validate the coupon and told I had to pay a £35 deposit. I was very disappointed that they would only accept my credit details verbally over the phone; I reluctantly agreed as I didn't want to disappoint my relative. I used a local photographer using information from Activity Superstore Pet Photoshoot. The bill for 11 digital images was £650 but the discount of £20 only applied to hard copy albums so the voucher is NBG. It is over 2 weeks since the transaction was complete; I have been trying to get my my deposit back from Activity Superstore. After the latest phone call (38 minutes) all I had was waffle and that 'Click' would pay me back. I pointed out my contract was with Activity Superstore and it is there job to get their associates to pay me back. AVOID!!!

It’s such a shame but this has been the worst gift I’ve ever been bought.

I was given a ‘gift’ of 2 night hotel and afternoon tea, which you simply can not book both at the same place (despite being sold as one experience). Despite this it was still almost impossible to book any of the hotels.
After a long painful process we have now somehow manage to use our exchangeable value of £129 and pay an EXTRA £50 to get a one night stay at a hotel.. our voucher is now worth £179. This seems great, but when booking the hotel it is priced at £126 for a night. So a minimum of £53 profit for AS for zero reason.

There should be a benefit to buying these vouchers but it actually costs you more.

Stay clear.

The staff you speak to are always great and it’s a real shame but the process and the business are absolutely dreadful.

As other people say, just buy direct and save a lot

Like mentioned in over reviews, you are better off buying hotel.com, Airbnb vouchers.
The process to book a 2 nights stay is complicated, the map isn't very practical to make a selection, some of the hotels listed don't work with activity superstore anymore. Very restrictive conditions for most hotels : only available between October and April, not on Bank, nor school holidays, nor mother's day... I would NEVER have gotten a voucher myself for hotels... All hotels in UK are super expensive now, how do you expect to have a decent selection, when the hotel needs to make their margin and so are activity superstore... It looks like the customers service is under staffed (same names reappear, be it by email or over the phone) and working from home (fine but) with poor quality headsets. I have to contact them back in November since I want to extend the booking till January. Will see how it goes

Had a boutique hotel experience bought as a present. The online booking experience is quite clunky and poor. Choosing locations is hit and miss with very little detail on site. You have to research locations elsewhere. Choice is not as wide as the packaging leads you to believe and a number of places don't offer weekends.

Having navigated the booking and choosing a place available, we booked and then are informed we need to ring the hotel ourselves and sort a date. This is not a smooth process, in fact it's booking a hotel with extra steps!

On ringing the hotel, told to ring back later as not available. Not ideal, but I didn't expect to have to sort this myself.

The process is poor, the value o don't feel is there for the money spent and the effort it takes to book just one night away.

I can't recommend this company given the process in place and the prices of these activities, feels just booking direct would have been simpler and in many instances.... Cheaper at many of the hotel options.

This is a review about the experience of booking, not the hotel at this time.

UPDATE 11.09.26

Unfortunately, we have been unable to book a stay. Some hotels are midweek only, some have additional charges to stay Friday to Sunday and others require us to purchase an extra night so we can stay Friday through Saturday.

No answer from customer services as yet, so I have to now give the experience 1 star.

Hoping for a refund as we discovered booking direct or through other means would actually cost us less in many hotels we looked at. Not ideal at all.

I have a voucher for a 2 night hotel stay. Communication has been next to non-existent and when it has been made it's caused errors that the company go on to ignore, no matter how many follow-ups you send.

We requested a hotel booking for two specific dates. We received a voucher with an incorrect date.

I have chased them several times over a month and received nothing back. I am leaving this review in hopes they see this and it prompts them resolving my issue.

- James Brown (leaving name as to prompt them to resolve my ongoing issue for a service that we've paid for).

I booked a Fish & Chip trip cruise for a gift for Christmas last year. The advert stated “ This experience is available on selected dates throughout the year, subject to availability”.

Due to the hot weather my parents decided to book this trip in early July only to be told there were no more available spaces this year as they only run trips on a Tuesday between June and August. This was not mentioned in the advertisement for this trip or on the voucher. I have been emailing the company for weeks. They take days to reply and even though I have stated this is not my parents fault they cannot go on this trip as there are no more trips they have refused a refund and only offered to extend the voucher until May, even though the trips do not start again until June !!! If you do decide to book with this company check out availability first !

I personally would not recommend them and will never book an experience with them again as they have taken my money and my parents haven’t been able to use the experience through no fault of their own.

Customer service resolved my problem with true
Professional and friendly attitude what a very nice
Fella excellent 👍 agent name was Dylan fantastic

Terrible - I paid for the experiences Saturday 22/08/2026 11:45am and then received an email to say I would receive e- vouchers shortly! According the FAQs this should be within 30 minutes but I’m still waiting!
I’ve sent messages to query this and am yet to receive a response.
Not good at all ….
Update after review posted
So apparently an email address wasn’t entered which is a concern that the system allows the order and receive an email with confirmation so I would hope at least if not another email included then the email address that the order confirmation is sent to should be used by default?
Thank you for looking into and sending vouchers but think maybe a flaw in the system which could be looked at

Literal scam. The places advertised to book with do not even accept the vouchers! We literally cannot spend it, not even on the places they have advertised. My family member bought one of these as a gift for my partner and I, and I feel incredibly sorry for her that she appears to have been scammed :/

Dylan was absolutely fantastic. Made my life so much easier!! Top customer service…

Thank you

Awful company. received a voucher but there was never any availability. Customer service awful. Please stay away

The experience was well organised, the staff were very knowledgeable, polite and friendly.
My instructor was absolutely brilliant, he made me feel relaxed and at ease.
Would recommend my experience to everyone.
Thank you one and all for a fantastic experience.

I ordered a paintball experience on the 5th August and paid for the next day delivery.
It still hasn't arrived and despite me sending an email over 4 days ago to customer services to chase it up, I am still waiting for a response.
There is no contact number and I am currently trying to find out how I can get the money back from them.
Really bad experience, wouldn't recommend them at all.

Barnsdale Gardens. Great experience, lovely place & very helpful pleasant staff.

Fantastic value for top quality deals
Great booking process so easy and understandable
Great company always pleased with my gift experiences
Great customer service

Great customer service. I had an issue with my email address and therefore could not access a voucher i had paid for last year. rang their customer service and Dylan Tembe sorted it out pretty quickly. I was worried i would have to purchase the activity again. Big big big help.

Haven't even used the voucher bought for me as a gift from my brother at Xmas... totally useless, nowhere in the midlands to eat (oh, one option for a dreadful place on a road of 18 year old drunks). total waste of money!!!

Unacceptable Customer Service and Loss of Voucher Value

I am writing to make a formal complaint regarding the extremely disappointing way my voucher has been handled by Activity Superstore.

The voucher was purchased for us as a gift by my partner’s dad. Unfortunately, we were unable to use it before the expiry date. I contacted Activity Superstore to explain the situation and ask for assistance, expecting a reasonable level of customer service and some degree of flexibility.

Instead, I was left waiting an unreasonable amount of time for a response. By the time you eventually got back to me, I was effectively left with no realistic option other than paying £20 to extend the voucher.

I find this completely unacceptable.

Charging a customer £20 in these circumstances feels particularly underhand, especially when I had already contacted you for help and was then left waiting for a response. Rather than trying to find a reasonable solution, it felt as though I was simply being forced to pay an additional fee or lose the money that had already been spent on the gift.

What makes this even more frustrating is that the value of the experience itself appears to have been reduced.

When I originally looked at the available accommodation, I believe there was a two-night stay in Kent available. I am now only seeing a one-night stay. If that is correct, then despite paying to extend the voucher, we have effectively lost a significant proportion of what was originally purchased.

This is an incredibly poor customer experience.

Activity Superstore appears to be hiding behind rigid terms and conditions rather than making any genuine attempt to accommodate customers. Terms and conditions are one thing, but good customer service is about recognising individual circumstances and trying to find a fair resolution. Unfortunately, that has been completely lacking here.

The whole process has left me feeling that Activity Superstore is more interested in extracting additional money from customers than ensuring that the experience they have paid for is actually delivered fairly.

It is particularly disappointing because this was purchased as a gift. What should have been a thoughtful and enjoyable experience has instead resulted in frustration, additional expense and the feeling that we have been taken advantage of.

I am therefore asking you to properly investigate this complaint and provide a meaningful resolution, rather than simply sending me a generic response referring me back to your terms and conditions.

Specifically, I expect you to:

* Refund the £20 extension fee, given the unreasonable delay in responding to my original enquiry.
* Explain why the accommodation option in Kent appears to have gone from two nights to one night, and whether this represents a reduction in the value of the voucher.
* Restore the original level of value associated with the experience, where possible.
* Explain what you intend to do to resolve the fact that your customer service has left us substantially worse off than we were when the voucher was originally purchased.

I have already been more than reasonable in trying to resolve this directly with you. I do not consider it acceptable to simply be told that there is nothing you can do because of your terms and conditions.

I expect Activity Superstore to take responsibility for the customer service provided in this case and offer a fair resolution.

If the response is simply another inflexible refusal without properly addressing the points above, I will have to consider taking the matter further and making my experience known through the appropriate consumer review and complaint channels.

I look forward to receiving a substantive response rather than a standardised customer service reply.