Like mentioned in over reviews, you are better off buying hotel.com, Airbnb vouchers. The process to book a 2 nights stay is complicated, the map isn't very practical to make a selection, some of the... See more
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Review summary
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Reviews shaping this summary
Bought a voucher for my sons 40th birthday - he booked a weekend away with his wife only to find the day before they go, there is no booking found! Spoke to Maya at Activity Superstore and she couldn... See more
Company replied
My daughter bought an experience for me for my birthday. I booked the day before the voucher expiry but the actual drive wasn't until after this date. I turned up at the venue only to be turned away... See more
Company replied
Difficulties handled well. Dylan was great after having some problems and not being able to access a suitable afternoon tea location as the neareast withdrew, alternatives were very far , restrictuve... See more
Company replied
Company details
Written by the company
Experience Days make great gifts and even greater memories! Activity Superstore offer over 1000 gift experiences for everyone and for every occasion - Christmas, Birthdays, Valentine's, Mother's and Father's Day, or simply to enjoy a day out. Prices start from as little as £10, opt for a postal pack or select an EVoucher for delivery the same day. Vouchers are fully exchangeable plus we off no-hassle, free of charge refunds within 28 days.
Contact info
High Street, CB10 1AR, United Kingdom
- www.activitysuperstore.com
3.1
Average
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 88% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Zero stars!
Zero stars!
Utterly dreadful do not waste your money. They take weeks and weeks to respond via emails, they don't read what has been sent to them and they have no regard for participant health and safety. I've been trying to book my experience for many months with no success.
I'm beginning to think this is a scam where they take your money then make it so difficult to book something that you give up.
October 13, 2026
Unprompted review
Reply from Activity Superstore
Thank you for your feedback.
As the suitability of the experience needed to be confirmed by the supplier, we were unable to advise on this directly and recommended contacting them for clarification.
We have extended your voucher free of charge to allow additional time to arrange your experience. We can also see that you are now in direct contact with the supplier to discuss your booking, and we hope this can be resolved smoothly.
Sapphire
The Activity Superstore Team
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I cannot recommend these vouchers
I cannot recommend these vouchers. Our children bought us vouchers two years ago for a speific activity they thought we would love 'Sip & Paint '. When we tried to book the event at Newcastle. 'Boozy Brushes' said they don't run it anymore at Newastle with Activity Superstore, complaining about not being paid by them. When we contacted Activity Superstore they only extended the voucher validiy period without offerng a refund. We couldn't see anything we wanted to try and the voucher expired. I cannot see any advantage to these vouchers; they only introduce another 'point of failure' into the transaction. It must surely be better to pay service providers directly.
September 30, 2026
Unprompted review
Reply from Activity Superstore
Thank you for sharing your feedback.
We’re sorry to hear that your experience did not meet expectations and understand how disappointing this must have been. Our team did try to assist by offering the option of choosing an alternative location so you could still enjoy your experience. We’re sorry that none of the available alternatives were suitable for you.
We appreciate you taking the time to share your concerns, and your feedback is important to us as we continually work to improve our customer experience.
Sapphire
The Activity Superstore Team
Disappointed
Well, what a waste of money. Locations are awful. Would need to travel miles and miles just for afternoon tea. Would cost me more in petrol. Such a lack of choice around the counties.
October 10, 2026
Unprompted review
Reply from Activity Superstore
Thank you for your feedback.
We’re sorry to hear that the available locations have not met your expectations, and we understand that travelling longer distances may be inconvenient.
Our team has been in touch and provided you with a list of the closest available venues. We are continually expanding and adding new locations to offer our customers greater choice.
Thank you for your understanding.
Sapphire
The Activity Superstore Team
Absolutely terrible experience
Absolutely terrible experience. Slowest customer service ever and none of the listed restaurants accepted the gift voucher. Will never use again. Boots need to stop selling these
October 9, 2026
Unprompted review
Reply from Activity Superstore
Thank you for sharing your feedback.
Unfortunately, we’re unable to locate the details of your experience based on the information provided in your review. We would appreciate the opportunity to investigate this matter further. Please contact our customer service team with your booking details so we can look into your concerns and provide further assistance.
Sapphire
The Activity Superstore Team
Great choice and prices.
The website is very user-friendly, and the choice of activities and venues is excellent. Prices and offers are great and the buying experience is very straightforward and easy. Delivery by email is almost instant, enhanced by the availability of extras after checkout. Would thoroughly recommend this site.
October 4, 2026
Unprompted review
Reply from Activity Superstore
Thank you for your wonderful review and recommendation.
It is great to hear that you found our website easy to use, enjoyed the wide choice of activities and venues, and were happy with our prices and offers.
We really appreciate your support and hope to help you discover more experiences in the future!
Sapphire
The Activity Superstore Team
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Absolutely rubbish.
Absolutely rubbish.
Everything takes forever. Complicated redeeming process. Dates are never available. Information keeps changing and you have to follow and chase up. It took me months to get a date for our show. We also had problems with actually accessing the tickets for our show. Chased multiple times.
You are so much better off booking directly for the experience you want than going through this third party.
Never again.
October 8, 2026
Unprompted review
Reply from Activity Superstore
Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations.
Our team will be in touch with you today regarding your tickets to provide further assistance. We appreciate your patience while we look into this matter and thank you for bringing your concerns to our attention. We hope you enjoy the show and have a great experience.
Sapphire
The Activity Superstore Team
I am beyond upset with these people
I am beyond upset with these people. My mum bought us a voucher for a hotel stay. We put in a request last week for a stay in a couple of weeks time. It said "pending". We wanted to change the date to this coming weekend, so called the hotel direct... no booking from this company for us. So we have sent another email ... no response... it wouldn't matter normally ... except the reason we want to visit this place this weekend is our 23 year old son is in the military and about to be deployed. We want to see him before he goes. As I say, beyond disappointed and upset!
October 1, 2026
Unprompted review
Reply from Activity Superstore
Thank you for taking the time to share your feedback. We apologise for the disappointment caused, particularly given the importance of this visit.
Unfortunately, due to the short notice of the requested stay, we were unable to secure a booking for your preferred dates. We understand how meaningful this visit was, and we regret that we were unable to accommodate your request on this occasion.
Sapphire
The Activity Superstore Team
Dodgy company
Dodgy company. Stay away from them.
They said that the supplier was contacted when selecting a hotel (package). I rang the hotel; they said no one had contacted them. I had this problem not once, not twice, but thrice.
October 22, 2025
Unprompted review
Reply from Activity Superstore
Thank you for sharing your feedback.
Unfortunately, we’re unable to locate the details of your experience based on the information provided in your review. We would appreciate the opportunity to investigate this matter further. Please contact our customer service team with your booking details so we can look into your concerns and provide further assistance.
Sapphire
The Activity Superstore Team
Great day out
Great day out, tour of yard, workshops and stock of railway engines and carriages. Coffee and chat from Donna in the converted buffet carriage on how we would be split up into 2 teams to alternate between the Class 47 Diesel 1842 and the DMU. The group I was in started with the 47 which was really quite exciting driving 120 tons of engine. Our group of 3 took turns at instruction, trying to concentrate while operating the controls and watching gauges whilst keeping an eye on the speed and signs for whistle and stops for crossing gates. After a lovely lunch we were next aboard the DMU on a different section of track which provided more of a challenge as we had gears to contend with! More fun and games as we struggled to get the sequences right. The instructors were brilliant and all in all a great day out.
September 9, 2026
Unprompted review
Reply from Activity Superstore
Thank you for your wonderful 5* review!
It’s wonderful to hear that the instructors were brilliant and helped make the experience so enjoyable.
We’re so pleased that the experience was a great choice, and we hope you’ll continue to enjoy many more memorable experiences with us in the future!
Sapphire
The Activity Superstore Team
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Reply from Activity Superstore
Thank you for your 5* review!
We are so pleased to hear that you had a great experience. Your kind feedback means a lot to us, and we really appreciate you taking the time to share it.
Sapphire
The Activity Superstore Team
fly fishing experience
I was given a fly fishing experience as a gift. Peter Arfield, my instructor for the day, was a true gentleman and nothing was too much trouble. He certainly knew his stuff. I would thoroughly recommend both Peter and the Activity Superstore.
July 16, 2026
Unprompted review
Reply from Activity Superstore
Thank you for your wonderful 5* review.
We’re delighted to hear that you had such a fantastic fly fishing experience and that Peter made your day so enjoyable.
Thank you for recommending both Peter and Activity Superstore, we really appreciate it!
Sapphire
The Activity Superstore Team
Amazing experience from start to…
Amazing experience from start to finish. Best tour ever and the agents who contacted me were so professional/ welcoming and friendly. Definitely recommend
August 29, 2026
Unprompted review
Reply from Activity Superstore
Thank you for your fantastic review!
We’re delighted to hear that you had such an amazing experience from start to finish and that you enjoyed the tour.
It’s also wonderful to hear that our team were professional, welcoming and friendly throughout. We really appreciate your recommendation and hope to help you create more memorable experiences in the future!
Sapphire
The Activity Superstore Team
Voucher was for a stay at a historic…
Voucher was for a stay at a historic inn. Stayed at Collyweston nr stamford. Booking process was easy and no hidden charges. Perfect gift
September 20, 2026
Unprompted review
Reply from Activity Superstore
Thank you for your 5* review!
We’re delighted to hear that you enjoyed your stay and that you found the booking process easy and straightforward.
We’re so pleased the voucher made the perfect gift and we hope to welcome you back for another fantastic experience!
Sapphire
The Activity Superstore Team
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An awful experience
An awful experience. On giving 2 dates months ahead the place we wanted to stay could not accommodate us and there has been no help from Activity Superstore in how we can amend or edit what we choose. Have sent emails asking for help with no response.
Avoid, its not a nice experience in anyway!!
August 25, 2026
Unprompted review
Reply from Activity Superstore
Thank you for your feedback.
We completely understand how frustrating it can be when your preferred dates or location aren’t available. Our experiences are subject to availability, including the availability of individual locations.
We can confirm that our team has been in touch with you directly to provide assistance and discuss the options available to you. We’re sorry again for any frustration caused and appreciate you taking the time to share your feedback.
Sapphire
The Activity Superstore Team
I still have not received any…
I still have not received any correspondence or replies to confirm my booking to go to Chelsea fc. His birthday is tomorrow:(
September 28, 2026
Unprompted review
Reply from Activity Superstore
We’re sorry to hear that you were concerned about not receiving confirmation in time, especially with your son’s birthday coming up.
We’re pleased to see that your booking was successfully made as requested, and we sincerely hope you had a fantastic time at Chelsea FC and that your son had a wonderful and memorable birthday celebration!
Sapphire
The Activity Superstore Team
Terrible booking experience
Terrible booking experience, cant get a voucher code, they just said to contact Sea Life Centre directly who had no idea about this scheme and said you have to book online.
Total joke. Will put in a PayPal dispute instead.
September 24, 2026
Unprompted review
Reply from Activity Superstore
We’re sorry to hear about the difficulties you experienced with the booking process.
We have since contacted you directly with the relevant booking instructions, and can see that your booking has now been successfully completed.
We hope you have a wonderful time at the Sea Life Centre.
Sapphire
The Activity Superstore Team
Dylan Tembe
Dylan Tembe, friendly, helpful and has amazing customer service
September 22, 2026
Unprompted review
Reply from Activity Superstore
Thank you so much for your wonderful feedback!
We’re delighted to hear that Dylan was friendly, helpful, and provided such excellent customer service. We’ll be sure to pass your kind comments on to him.
We really appreciate you taking the time to share your experience with us!
Sapphire
The Activity Superstore Team
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Do not book with this company
Do not book with this company. We booked 2 sets of steam train and afternoon tea vouchers. We tried to book the train to Matlock but the nearest venue to eat is 30 mins taxi one way.
Because we have a 14yo that's joining us we are restricted as most in Birmingham are over 18 only. The others are too far away. You basically get 2 different trips.
We finally tried to book The Crown Hotel in Stone but after speaking to someone I was told they aren't taking the vouchers as they are being refurbished
I've tried to get a refund however have been told no as they you can book this venue on their system. Basically I'm being called a liar.
I will continue to fight for a refund but please save your money. Do not use this company
September 21, 2026
Unprompted review
We've not even managed to book anything…
We've not even managed to book anything yet as this company:
a) doesn't let you see your options until you go to make a reservation. You literally cannot browse first. There is little to no information about the venues once you do validate your voucher.
b) There is no phone number to contact them on and they only offer to respond to any written queries within 48 hours.
c) They don't even have a bot you can talk to.
All in all, unless you want to give some one a bureaucratic nightmare for a gift, steer well clear of this shoddy operation.
September 21, 2026
Unprompted review
Reply from Activity Superstore
Thank you for your feedback.
Our website requires voucher details to be entered before available experiences can be viewed, ensuring customers are shown options valid for their specific voucher. We appreciate that you’d prefer to be able to browse the options and venue information beforehand.
We’re also sorry you’ve found our contact options and response times disappointing. If you’d like to contact our team, we’re more than happy to assist with any queries.
Sapphire
The Activity Superstore Team
If i could give more stars i would
If i could give more stars i would. What a absolute pleasure to speak with Dylan today. Wow super super service. Dylan you are a credit to this company so polite helpful and kind. Nothing was too much trouble and i would 100% recommend your company if you are a representation of it. Just blew me away how good you were. Your a gentleman Dylan thank you 🙏 .
September 21, 2026
Unprompted review
Reply from Activity Superstore
Thank you so much for your wonderful review!
It is great to know that Dylan's friendly and helpful approach made such a great impression.
Thank you again for your kind words and for recommending us.
Sapphire
The Activity Superstore Team
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