Good service but the chat function seems a bit weird.
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Very easy website to manage and order, mine was a Spanish to English translation of a Birth Certificate. Am very happy of the quick response, that gave me updates throughout. thanks
Very fast response and couldn't fault the service. I have used this service since 2023. Unfortunately the pricing has gone up extremely and could be better is my only negative comment. Spent AUD$8... See more
Translation was done within one hour after submission.
Company details
Written by the company
AcudocX is a business management and workflow optimisation platform for personal document translations. It streamlines manual administrative tasks and client interactions, enabling certified translations to be delivered in just minutes compared to the typical 24-hour turnaround. Using an industry-first self-service translation process — reviewed and approved by a NAATI-certified translator — AcudocX combines speed, accuracy, and compliance to transform the certified translation experience.
Contact info
4/410 Queen Street, 4000, Brisbane, Australia
- +61730409941
- admin@acudocx.com
- acudocx.com.au
4.6
Excellent
277 reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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I received the attached on my email…
I received the attached on my email regarding translate for Divorce certificate. The original document attached with marriage certificate was wrong. Moreover, I paid $ 25 for Express courier from Thu 14 Aug 2025. Today is Fri 22 Aug 2025. I still have not received my hard copy of Divorce certificate. I did email Suphanni several time but no reply.
August 14, 2025
Reply from AcudocX Pty Ltd
Hi Oke,
Thank you for taking the time to leave your feedback. We’re genuinely sorry to hear about the issues you experienced and understand how frustrating this must have been for you.
To clarify, AcudocX is a platform that connects customers with certified translators, but the translation work and postage are managed directly by the translator. In your case, the translator has confirmed that the initial document was uploaded in error, but this was corrected promptly once identified. They have also arranged the express postage for your hard copy, which should now be on its way.
While this was not the smooth experience we aim for, the translator did take steps to resolve the matter and has apologised for the oversight. If you’d like to leave direct feedback on the translator’s service, you are welcome to reach out to them through the AcudocX chat.
We truly value your feedback and will continue working to make AcudocX better for both customers and translators.
— The AcudocX Team
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Great platform
The platform is awesome. Just make sure you select the right translator for your needs.
August 11, 2025
Reply from AcudocX Pty Ltd
Thank you for your review! We’re delighted you find the platform awesome. Your tip about choosing the right translator is spot on, and we’re always here to help if you need any guidance with that process.
Very quick same-day service
Very quick same-day service. Easy to perform self-extract. Transparent and consistent pricing.
August 9, 2025
Reply from AcudocX Pty Ltd
Thank you for your kind words! We’re so glad you found the same-day service fast, the self-extract feature easy to use, and our pricing clear and consistent. We appreciate you using AcudocX.
Was sent email asking for birth…
Was sent email asking for birth certificate details when it was a house ownership /registration. D J Hartman had previous details from 2022. This was a straightforward translation no issues, but translator wanted us to do the work for them!
August 6, 2025
Reply from AcudocX Pty Ltd
Dear Rocky,
Thanks for taking the time to leave your feedback.
Just to clarify, AcudocX is a platform that connects customers with certified translators. Translators often ask for specific details—such as names, addresses, or birthplaces—so they can ensure everything is spelled correctly and matches your official documents. With Thai in particular, spelling inconsistencies are common, and small errors can lead to rejections by authorities.
Although your previous translation may have been done in 2022, most translators do not keep client records for longer than a few weeks, as these often contain personal information and are securely deleted for privacy reasons. This is likely why you were asked to re-confirm the details.
We understand it can be frustrating to provide the same information again, especially when the job seems straightforward. But in this case, the translator was simply doing their due diligence to make sure your translation was accurate and acceptable for its intended use.
AcudocX is built to make certified translations faster and easier, and we’re always working on ways to improve. If your experience was with the process or platform itself, we’re happy to help resolve any concerns. If it was solely about a translator's approach, we’ll pass your comments on.
In the meantime, we’d appreciate if you could reconsider your 1-star rating. Every review impacts the livelihood of hardworking certified professionals doing their best to help clients like you.
Warm regards,
AcudocX
They are fast to do translator job.
They are fast to do translator job.
Thank you Karl helped me with my certificate.
August 5, 2025
Reply from AcudocX Pty Ltd
Thank you for leaving a wonderful review! Wishing you the best
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Drivers licence translation
Used the template translation service for a drivers licence. I was unhappy to be charged an extra $5.63 in extra translation/service fees because the translator decided to change the wording on a few items. The process was quick, convenient and relatively inexpensive, but I would not recommend the template translation service.
August 2, 2025
Unprompted review
Reply from AcudocX Pty Ltd
Hi there,
Thank you for using AcudocX and for taking the time to leave a review.
We’re glad to hear that you found the process quick, convenient, and reasonably priced. That’s exactly what we aim for.
Regarding the extra $5.63 charge: this occurred because the translator made edits that went beyond the standard template—ensuring that your document was accurate, readable, and met official standards. These adjustments are part of our quality control process and are billed transparently when extra translator input is required. Even factoring in another $5 charge, our service is still faster and cheaper than the competition. I hope you'd think about this when considering your review.
That said, we understand your surprise and are reviewing how we communicate these optional charges more clearly during the process.
Your feedback helps us improve both the product and the experience. If you’d like to discuss this further, feel free to reach out to our support team—we’re always happy to help.
Kind regards,
The AcudocX Team
Needs a total rework done,not user friendly at all.
Firstly the set up is so slow and I still cant review my document even after tapping the review tab.This is totally unacceptable even after paying for it.
July 31, 2025
Reply from AcudocX Pty Ltd
Hi Franklin,
We’re sorry to hear you had a frustrating experience and appreciate you taking the time to share your feedback.
We understand that you experienced some difficulty accessing your document through the “Review” tab. While the platform may not have functioned as expected in your case, we’d like to clarify a few points for transparency.
Your certified translation was completed within 24 hours, and your translator, Dr Ron Witton, maintained consistent communication with you throughout the process. He provided multiple updates, sent the draft for your review, and even shared his contact details to ensure you could reach him directly if needed.
This wasn’t a case of neglect or delay. Rather, it appears there was a usability issue that we take seriously and are working to improve. However, given the job was completed promptly and the translator remained actively engaged, we feel a 1-star review does not accurately reflect the service provided.
We're committed to making AcudocX better for everyone. If you're open to revising your review or providing further suggestions, we'd welcome the opportunity to make things right.
Kind regards,
The AcudocX Team
Reply from AcudocX Pty Ltd
Thank you! The perfect review :)
Speedy fix of error
Due to some kind of system error my translation was delayed but it was sorted quickly and I am happy.
July 10, 2025
Reply from AcudocX Pty Ltd
Thanks for your feedback, and I'm sorry to hear about your frustration. I’ve checked your job and can confirm it was completed by William two days ago, which means it was delivered within 24 hours of submission.
Please check your inbox (and possibly spam folder) for the email from AcudocX. If it’s still not visible, feel free to contact us directly and we’ll resend it right away.
We’re always happy to help resolve urgent issues quickly. For future reference, reaching out to us via phone or email gives us a chance to assist you sooner.
Kind regards,
Dylan
AcudocX Support
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They helped me to translate some of…
They helped me to translate some of documents pretty accurate. I probably gonna use their service in the future. Really recomend
July 10, 2025
Reply from AcudocX Pty Ltd
Thanks so much for your kind words! We're really glad to hear you found the translation accurate and helpful. We'd love to support you again in the future—thanks for recommending us.
All the best,
The AcudocX Team
Brilliant service and swift Response.
July 9, 2025
Reply from AcudocX Pty Ltd
Thank you for the 5-star rating! We're so pleased to hear you found the service brilliant and the response time swift. That’s exactly what we aim for.
AcudoxX provided a rapid translation…
AcudoxX provided a rapid translation for a foreign license … fast enough so that i could still pick up my hire car.
July 9, 2025
Reply from AcudocX Pty Ltd
Thanks for the great review! We’re thrilled we could help you get your translation done in time—especially for something as time-sensitive as picking up a hire car. That’s exactly the kind of outcome we aim to deliver.
Safe travels,
The AcudocX Team
Very quick service
Very quick service, very helpful, almost instant response, I'm very happy with the service and i recommend it.
June 30, 2025
Reply from AcudocX Pty Ltd
Thank you so much for the lovely feedback! We're really glad to hear you had such a quick and helpful experience with us. Your recommendation means a lot.
All the best,
The AcudocX Team
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Reply from AcudocX Pty Ltd
Thanks for your feedback! We're really glad to hear you found the service easy and convenient. That's exactly what we aim for.
Just to clarify, AcudocX is the platform that enables certified language professionals to offer their services directly to customers. Translators or agencies set their own prices on our platform.
That said, we understand that price is an important factor. Our aim is to ensure customers receive fast, secure, and accurate certified translations while also supporting qualified professionals who meet national standards. If you have suggestions on how we could improve or better meet your expectations, feel free to reach out to us at support@acudocx.com.
Thanks again for using our service!
Reply from AcudocX Pty Ltd
Thanks so much for your kind words. We're thrilled you found the service quick and excellent. It's great to know you would recommend us, and we truly appreciate the support.
Reply from AcudocX Pty Ltd
You're very welcome. We're glad we could help with your AFP check for the visa application. Wishing you all the best with the next steps, and feel free to reach out if you need anything else.
Amazing turn around time
Amazing turn around time , effective communication with the office and translator and was so happy with how it was handled. Thank you to all .
July 1, 2025
Reply from AcudocX Pty Ltd
Thank you for the calls. I'm glad it worked well for you! Please share with your friends/community :)
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Very easy very fast quick response very…
Very easy very fast quick response very helpful thank you will definitely be using again when needed
May 31, 2025
Reply from AcudocX Pty Ltd
Thank you for your kind words! We’re so glad to hear that the process was quick and easy for you. We look forward to helping you again in the future.
Reply from AcudocX Pty Ltd
Thanks so much for the positive feedback! We’re happy to hear the service met your expectations.
ดีมากค่ะ.ต้องใช้บริการอีกแน่นอน
May 18, 2025
Reply from AcudocX Pty Ltd
ขอบคุณมากค่ะที่ไว้ใจใช้บริการของเรา! ยินดีให้บริการอีกในอนาคตนะคะ
(Thank you so much for trusting our service! We look forward to helping you again.)
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