Good service but the chat function seems a bit weird.
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Review summary
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Very easy website to manage and order, mine was a Spanish to English translation of a Birth Certificate. Am very happy of the quick response, that gave me updates throughout. thanks
Very fast response and couldn't fault the service. I have used this service since 2023. Unfortunately the pricing has gone up extremely and could be better is my only negative comment. Spent AUD$8... See more
Translation was done within one hour after submission.
Company details
Written by the company
AcudocX is a business management and workflow optimisation platform for personal document translations. It streamlines manual administrative tasks and client interactions, enabling certified translations to be delivered in just minutes compared to the typical 24-hour turnaround. Using an industry-first self-service translation process — reviewed and approved by a NAATI-certified translator — AcudocX combines speed, accuracy, and compliance to transform the certified translation experience.
Contact info
4/410 Queen Street, 4000, Brisbane, Australia
- +61730409941
- admin@acudocx.com
- acudocx.com.au
4.6
Excellent
277 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Fast, efficient and accurate
Had Karl do my translation, he was fast and very efficient. The document was accurate and very professionally laid out.
February 3, 2025
Reply from AcudocX Pty Ltd
⭐️⭐️⭐️
Reply from AcudocX Pty Ltd
Thank you 🏎️
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Great job
I am very satisfied. I had a problem and the assistance was precise and punctual. After half a day I had the translation. excellent work
January 3, 2025
Reply from AcudocX Pty Ltd
We were so glad to help. Thank you 🙏
Let the translation do by the company…
Let the translation do by the company if you do it yourself its not so easy
December 19, 2024
Reply from AcudocX Pty Ltd
✌️ we’re trying to make it easier. Thanks for the feedback
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Reply from AcudocX Pty Ltd
Thank you so much for using AcudocX!
The job was completed fast but with…
The job was completed fast but with misspelling. I've contacted the translator for correction and they correct it for me.
December 10, 2024
Reply from AcudocX Pty Ltd
Dear Sunantha, thank you for letting us know here. Our messaging notification system is currently experiencing problems. I’ve notified the Translator and your job should be fixed shortly. I hope this can improve your satisfaction with our platform. Thanks for letting me know again.
Reply from AcudocX Pty Ltd
Thank you so much for using AcudocX!
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Fast and responsive.
Fast and responsive.
The UI on the phone for self translation I s a bit finicky.
December 9, 2024
Reply from AcudocX Pty Ltd
Thanks for your feedback. We're constantly trying to improve the process and this is helpful.
Lost money!
I appreciate the services your platform provides, but I’d like to express my concerns regarding my recent experience. The translation I received contained errors, which caused significant inconvenience. I attempted to reach out for assistance, but unfortunately, I didn’t receive a response in time. What should have been a straightforward task turned into a complication, forcing me to hire another company to complete the translation properly.
I value clear and constructive communication, so I hope we can address this matter together to prevent similar situations in the future. Please let me know how this can be resolved.
December 5, 2024
Reply from AcudocX Pty Ltd
Dear Yago, we have now fixed the message notification error that caused this problem for you. I understand that you were affected by this and had to find another service, and for this we apologise. I trust that we have now been able to deliver the completed translation to you. Thanks again for informing us of this issue.
Reply from AcudocX Pty Ltd
Thank you so much for using AcudocX!
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