Good service but the chat function seems a bit weird.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very easy website to manage and order, mine was a Spanish to English translation of a Birth Certificate. Am very happy of the quick response, that gave me updates throughout. thanks
Very fast response and couldn't fault the service. I have used this service since 2023. Unfortunately the pricing has gone up extremely and could be better is my only negative comment. Spent AUD$8... See more
Translation was done within one hour after submission.
Company details
Written by the company
AcudocX is a business management and workflow optimisation platform for personal document translations. It streamlines manual administrative tasks and client interactions, enabling certified translations to be delivered in just minutes compared to the typical 24-hour turnaround. Using an industry-first self-service translation process — reviewed and approved by a NAATI-certified translator — AcudocX combines speed, accuracy, and compliance to transform the certified translation experience.
Contact info
4/410 Queen Street, 4000, Brisbane, Australia
- +61730409941
- admin@acudocx.com
- acudocx.com.au
4.6
Excellent
277 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from AcudocX Pty Ltd
We really appreciate your feedback! It's great to hear that our translation was helpful.
Advertisement
Efficient and fast (4 working days for…
Efficient and fast (4 working days for 11 complicated documents)
July 31, 2024
Reply from AcudocX Pty Ltd
Your feedback means a lot to us! We're pleased that we could assist with your translation.
Reply from AcudocX Pty Ltd
Thanks for the positive feedback! We're happy to have provided the translation support you needed.
Reply from AcudocX Pty Ltd
We’re grateful for your feedback! It’s wonderful to hear that our translation service was beneficial.
Easy logical speedy step by step…
Easy logical speedy step by step process from reasonable cost - finding translator - submitting the work - interaction with translator - reviewing the work before the final copy downloaded. The whole process is very quick
July 29, 2024
Reply from AcudocX Pty Ltd
Thank you for your comments! We’re glad our translation service met your expectations.
Advertisement
Fast service ever
July 10, 2024
Reply from AcudocX Pty Ltd
Thanks for sharing your experience with us! We’re pleased our translation made a difference for you.
Great work
Great work, excellent job.
The customer service was outstanding, and the document was exactly what I wanted.
July 1, 2024
Reply from AcudocX Pty Ltd
Your feedback is much appreciated! We’re glad our translation service was able to assist you.
Reply from AcudocX Pty Ltd
Thank you so much for your kind words! We’re thrilled to hear that the translation worked out well for you.
Reply from AcudocX Pty Ltd
We’re grateful for your feedback! It’s great to know that our translation service was of help.
Advertisement
Everthing was what I expected.
June 21, 2024
Reply from AcudocX Pty Ltd
Thank you for letting us know how we did! We’re happy to hear that our translation was effective for you.
Very happy with my service they did it…
Very happy with my service they did it very quick thank you
June 21, 2024
Reply from AcudocX Pty Ltd
We appreciate your positive feedback! It’s great to hear that our translation helped you.
More options and easier interface
June 10, 2024
Reply from AcudocX Pty Ltd
Thank you for your feedback! We’re glad our translation service was able to support you.
If they mess up your translation
If they mess up your translation, they don't give you a refund.
June 9, 2024
Reply from AcudocX Pty Ltd
Dear Ed,
We are truly sorry to hear about your experience and the inconvenience you have faced. At AcudocX, we aim to provide the best tools for translation, but we do not manage the refund process. Refunds are handled by the individual translator or agency responsible for your translation.
We understand your frustration and want to help you resolve this matter. We recommend contacting the translator or agency directly to discuss your concerns and seek a resolution.
Your feedback is important to us, and we would appreciate it if you could reconsider your review of AcudocX. Your issue seems more related to the service provided by the translator rather than our platform. It's akin to giving a low rating to a car manufacturer because somebody cut you off while driving.
Thank you for your understanding and cooperation.
Best regards,
The AcudocX Team
Advertisement
Good but too much step to do
June 7, 2024
Reply from AcudocX Pty Ltd
Your feedback is much appreciated! We’re glad our translation service was able to assist you.
Reply from AcudocX Pty Ltd
Thank you for sharing your experience! We’re glad that our translation service made a positive impact.
Reply from AcudocX Pty Ltd
We appreciate your comments! It’s wonderful to know that our translation service was helpful.
Reply from AcudocX Pty Ltd
Thanks for the great feedback! We’re pleased that our translation met your needs.
Advertisement
All ways fast and wonderful service
All ways fast and wonderful service, I highly recommend this translation service to anyone that needs this done
May 14, 2024
Reply from AcudocX Pty Ltd
Thank you for your feedback! We’re thrilled to hear that our translation service was of assistance.
Quick turn-around even over the weekend…
Quick turn-around even over the weekend - thanks so much!
May 11, 2024
Reply from AcudocX Pty Ltd
Your feedback is greatly appreciated! We’re happy that our translation service worked well for you.
Reply from AcudocX Pty Ltd
We’re so glad to hear from you! Thanks for letting us know that our translation was helpful.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.