Good service but the chat function seems a bit weird.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very easy website to manage and order, mine was a Spanish to English translation of a Birth Certificate. Am very happy of the quick response, that gave me updates throughout. thanks
Very fast response and couldn't fault the service. I have used this service since 2023. Unfortunately the pricing has gone up extremely and could be better is my only negative comment. Spent AUD$8... See more
Translation was done within one hour after submission.
Company details
Written by the company
AcudocX is a business management and workflow optimisation platform for personal document translations. It streamlines manual administrative tasks and client interactions, enabling certified translations to be delivered in just minutes compared to the typical 24-hour turnaround. Using an industry-first self-service translation process — reviewed and approved by a NAATI-certified translator — AcudocX combines speed, accuracy, and compliance to transform the certified translation experience.
Contact info
4/410 Queen Street, 4000, Brisbane, Australia
- +61730409941
- admin@acudocx.com
- acudocx.com.au
4.6
Excellent
277 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
I liked the fact I could choose the translator based on their own fee, and there were many options.
It was easy to upload the documents and I got contacted by the translator informing about the progress; the translation was ready within 3 days.
Good service!
May 3, 2024
Reply from AcudocX Pty Ltd
Thank you for your feedback! We’re glad our translation service was able to support you.
Advertisement
Fast and incredibly effective
April 29, 2024
Reply from AcudocX Pty Ltd
We value your feedback! It’s wonderful to hear that our translation met your expectations.
I had issues with confirming the edits
I had issues with confirming the edits made by my translator. The system kept returning the same error multiple times.
April 24, 2024
Reply from AcudocX Pty Ltd
Dear Riccardo, please accept our apologies for your inconvenience. We made a major update to our billing software (Stripe) and unfortunately for one day some customers faced issues. We assure you that this has been resolved now. Sorry for your frustration.
you guys finish job so quick and also…
you guys finish job so quick and also give me a good information ! Thank you so much
April 23, 2024
Reply from AcudocX Pty Ltd
Thanks for sharing your thoughts with us! We’re pleased that our translation service made a difference.
Prompt turn around
Prompt turn around. Got some cryptic actions allocated to me but sorted by a phone call - web page could have more detail which would have been more self explanatory (label each job sheet to attach relevant docs to)
April 6, 2024
Reply from AcudocX Pty Ltd
Thanks for the positive feedback! We're happy to have provided the translation support you needed.
Advertisement
Unpleasant bugs
A little complicated to use, but especially bugs that waste considerable time when entering the data.
When we finally manage to complete the document, the result of the translation is very good, but it is especially thanks to the person who really translates after.
April 3, 2024
Reply from AcudocX Pty Ltd
We’re so glad to hear from you! Thanks for letting us know that our translation was helpful.
Legit Translation Work
Very professional; easy process; completed in timely manner. Thank you!
April 1, 2024
Reply from AcudocX Pty Ltd
We really appreciate your feedback! It's great to hear that our translation was helpful.
Thank you for answer. Very happy.
28 of march I pay translation fee
This one invoice number U7246-5
Account Number U7246.
Still no working and
Awaiting provider ????
How long wait or how can I refund???
OH THANK YOU FOR REPLYING
I Really need to translator document for Australian passport office
SORRY ENGLISH LITTLE
BUT GIVE ME ANSWER REALLY REALLY APPRECIATE IT. I’M STILL WAITING
AFTER THE HOLIDAY, I WILL GET IT
LITTLE BIT LATE. Everyone HAPPY EASTER HALLELUJAH
Yes yes 100% FIVE STAR
EVERY ONE FIVE FIVE STAR SERVICE
COME !!
March 21, 2024
Reply from AcudocX Pty Ltd
Dear Jae Hoon,
One of our translators managed to finish this job during the holiday. I hope that you have been satisfied with our service and will consider updating your 1-star review.
Thank you 🙏
Dear Jae Hoon. Your job was submitted on 28 March, the day before a long weekend and religious holiday in Australia (Easter). Most of our translators have taken a break during this period, and will be back at work on Tuesday. We will try our best to get someone to claim the job beforehand, but hope you recognise the difficulties doing so on Easter Sunday and Monday 🙏
Reply from AcudocX Pty Ltd
Thank you for taking the time to share your experience with us! We're thrilled to know our translation was useful.
Advertisement
Reply from AcudocX Pty Ltd
Your feedback means a lot to us! We're pleased that we could assist with your translation.
Reply from AcudocX Pty Ltd
Thanks for the positive feedback! We're happy to have provided the translation support you needed.
Reply from AcudocX Pty Ltd
We’re grateful for your feedback! It’s wonderful to hear that our translation service was beneficial.
Reply from AcudocX Pty Ltd
Thank you for your comments! We’re glad our translation service met your expectations.
Advertisement
Reply from AcudocX Pty Ltd
We appreciate your feedback! It’s fantastic to know that our translation helped you out.
Reply from AcudocX Pty Ltd
Thanks for sharing your experience with us! We’re pleased our translation made a difference for you.
Reply from AcudocX Pty Ltd
Your feedback is much appreciated! We’re glad our translation service was able to assist you.
Reply from AcudocX Pty Ltd
Thank you so much for your kind words! We’re thrilled to hear that the translation worked out well for you.
Advertisement
Reply from AcudocX Pty Ltd
We’re grateful for your feedback! It’s great to know that our translation service was of help.
Work was made responsible quickly and…
Work was made responsible quickly and with high professional level.
February 13, 2024
Reply from AcudocX Pty Ltd
Thank you for letting us know how we did! We’re happy to hear that our translation was effective for you.
Second Job was finished quickly
Second Job was finished quickly. After asking for Support to find and finish the First Job everything was Fine.👍
February 11, 2024
Reply from AcudocX Pty Ltd
Thanks for your wonderful feedback! We’re pleased that our translation service met your needs.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.