Adam Vacations Reviews 732

TrustScore 3.5 out of 5

3.5

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers are pleased with the staff, describing them as helpful, professional, and knowledgeable, often going above and beyond to secure good deals and resolve issues. The customer service is frequently highlighted as outstanding, with agents providing prompt support and clear explanations. However, some people were dissatisfied with the booking process, encountering problems such as unconfirmed reservations, incorrect names on tickets, or flights not being booked despite payment. There are also concerns regarding pricing, with some customers reporting unexpected additional charges or finding better deals directly with airlines after booking through the company.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising individuals like Robert, Nelson, Vaibhav,... See more

Booking process

Customers had ambiguous experiences with the booking process. While some reviewers found the ticket booking... See more

Price

Customers consistently note ambiguous experiences with price. Many reviewers report issues with hidden... See more

Customer service

People report positive experiences with customer service. Many customers praise agents like Nelson Kurt,... See more

Service

Clients share ambiguous opinions on service. Many reviewers praise the extraordinary, fast, and helpful... See more

Based on these reviews

Rated 4 out of 5 stars

I worked with Lincoln and Jason. They are super grand very very helpful. They stayed focus on getting the best possible deal considering price, layovers, dates. I have to make another reservation a... See more

Rated 3 out of 5 stars

Calling after booking requesting e-ticket. Had to pay $30 more, which made the price even more expensive than booking directly from airline. Make not much sense.

Rated 5 out of 5 stars

I am giving this 5 star only for akanksha seriously, i had asked her for refund my full amount. 3-4 people already dropped my call at kept me waiting for half and hour i want 3-4 hour i called recur... See more

Rated 5 out of 5 stars

Akanksha Yadav helped me take care of the flight details. She explained the whole itinerary step by step with clarity. She has a pleasant voice and shows extreme curiosity with lots of respect. I... See more


Company details

  1. Travel Agency

Written by the company

Adam Vacations is an Online Travel Agency & Airline Consolidator. Positioned itself as one of the leading companies, providing great offers, competitive airfares, exclusive discounts, and a seamless online booking experience to many of its customers.


Contact info

3.5

Average

TrustScore 3.5 out of 5

732 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

ass platform

ass platform. I just wanna book a flight from la to ind. i wanna add 1 checkin baggage but on the platform it didnt tell me if i got. After booking I search for that on official website that i dont got checked baggage. ass experience. and the refund process is slow af.

August 4, 2025
Unprompted review
Rated 1 out of 5 stars

Never buy flight ticket from Adam…

Never buy flight ticket from Adam Vacations.

I booked round trip with Adam Vacations and only got one way fly ticket. I keep calling them every day and was told the same thing "don't worry, you are 100% fine and will get ticket in 2 or 3 hours. Your ticket was in the airline queue etc.". Finally, I bought another return ticket from airline directly.

August 3, 2025
Unprompted review
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Rated 4 out of 5 stars

Excellent service

I worked with Lincoln and Jason. They are super grand very very helpful. They stayed focus on getting the best possible deal considering price, layovers, dates.
I have to make another reservation and I gave them that as well.
Suchitra

July 30, 2025
Unprompted review
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Rated 1 out of 5 stars

Deceptive business practices

Alaska Airlines deemed that they use deceptive business practices!!!

I booked 3 tickets on Alaska Airlines through Adam Vacations in one single transaction.
- One ticket no issues at all
- Second ticket couldn't online check in because they made changes afterwards, which caused additional charge. Alaska waived the fee after I complaint at the airport check-in counter
- Third ticket was somehow changed to an earlier flight by Adam Vacations. We never requested the change nor we received any notification. The ticket was forfeited. We end up had to purchase a new ticket at the counter!!!

July 28, 2025
Unprompted review
Rated 1 out of 5 stars

GARBAGE SCAM COMPANY!!

GARBAGE SCAM COMPANY!!! DO NOT BOOK WITH THEM, I BEG YOU!!! We booked our flights back in April and I received all of our flight info, confirmed booking and confirmed payment info. We were set. Except the flight came and they proceeded to tell us our flights didn’t exist. They were never booked. I HAVE ALL OF OUR CONFIRMATION INFORMATION!!!! they told us we might have that but it doesn’t matter. They yelled at us on several phone calls and always hung up on us and ended live chats. THEY ARE A SCAM!! Do not trust them!!!!

July 28, 2025
Unprompted review
Rated 1 out of 5 stars

Don't use Adams Vacation

We booked an international flight months in advance with Adams Vacation. Just days before we were to depart we discover that our reservations had never been actually secured with the airlines (we tried to enter a millage number, but our reservations were not on record). All the flights were still availible, but Adams Vacation decided to cancel our tickets instead of booking them, likely because the tickets were now more expensive. Clearly their fault and horrible customer service. Their mistake cost us two thousand dollars, a lot of time on hold, and a huge headache from stress. Don't ever use Adams Vacation.

July 27, 2025
Unprompted review
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Rated 1 out of 5 stars

Extremely rude customer NO service.

I would give them zero stars if I could. They issued a ticket with an incorrect name and rudely refused to correct it. They were extremely rude and hung up on us twice. Worst customer service I have ever seen. Rudest people I have ever had to deal with.

July 23, 2025
Unprompted review
Rated 1 out of 5 stars

Misleading Perks, Bad Customer Service, Long Wait for Refund

I paid extra for the 'flexible ticket' option and then customer service refused to help adjust my flights, so they offered to refund me the small amount of the flexible ticket purchase. I refused and asked for a full refund. After agreeing to a partial refund of the trip, it has been nearly a month and the refund has not been issued.

June 14, 2025
Unprompted review
Rated 1 out of 5 stars

Adam Vacations was an awful experience, please do not use!

Even after receiving a confirmation email that our international flight was confirmed to Paris, we showed up to the airport to find out they had never booked our flight, but taken our money. We cannot stress enough the inconvenience this company caused us with extra costs to rearrange travel. Please do not use Adam Vacation. Hopefully our terrible experience can help you avoid booking with them.

June 30, 2025
Unprompted review

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