Adapthealth Reviews 

Service was very prompt and friendly

Alyssa was so helpful. She demonstrated how to use and take care of my CPAP machine.

Eric brought out a piece of equipment that he had to order for me and brought me out hoses for my breathing machine and oxygen machine

I wish there were options for negative stars! This company has been awful to deal with since day 1. I finally found an alternative and could not make the switch quick enough! The customer service is horrid, and I am happy to be leaving!

Phone representative was pleasant and helpful. Office was easy to locate and staff were thorough and friendly! Great initial experience so far!

Shaquille was great! Very efficient and friendly!

My insurance Co hasn't received a claim for 4 months nor has my credit card been billed.I receive an email each month confirmation of payment with a credit card I don't have.I have tried several times calling and they keep sending me to somebody else,I have tried emailing Adapt Health and they wont call me .This is a constant worry for me.I am thinking about going with another Co.Adapt Health needs to improve how they do things.

Your driver/delivery tech weas prompt, considering the downpour we were having last night. He needs to be promoted in my experience, if this excellent attitude is with him all the time.

I called at 1:30 in the morning having trouble with my oxygen machine and they had a new one out to me by 5 am. The young man was very polite and helpful. I really appreciate him for keeping in touch with me through all of it.

Matthew called ahead and setup schedule that met our time needs. Matthew is always courteous, on time, friendly, and pleasant to work with. Matthew followed up with me to make sure I had enough supplies to last until next visit, and reminded me that I can always call if I run short of supplies, as well as a reminder that should there be any other needs we can call 800 number too.

I spent over 40 min on the phone in April trying to cancel my c pap. I was to recieve a box in the mail to return it in. It never came and in May I got another bill. Another long phone call and I finally said I would return it in person which I did. I thought my whole account was cancelled but now I keep getting bills every month. I'm tired or being put on hold and talking to incompetent people. There's a big problem with training I think.

The single employee, Jasmine, that we met with was an outstanding representative of the company. She knew the equipment and its proper intended use thoroughly. She anticipated many of our questions and answered others to our satisfaction.

The delivery man, Brian Harvey, was helpful and kind.

On time and very professional and thorough

He's very nice and always answers our questions

Jake really made our visit. Super nice and very knowledgeable. He really helped us out. It was a pleasure working with him. Also, when I called the office directly I spoke with (I believe Barbara) and she also was great.
However, when we spoke with representatives on the national line it was very different. Strong foreign accents to the point of being a challenge to understand them and one of them even lied to us. If my only interaction with Adapt was with the national line I wouldn't be a client.
So kudos to the folks in the Springfield office!

He was very nice and helped me with the things he brought me.

I have tried 3 times to get an appointment with the local off. First I went in person and the employee would not help me and told me to request the appointment online. I was not able to do that so I attempted to call. I finally had gotten to a place to leave a message and never received a call back. I am currently on the phone. I have spoken to 6 individuals who continue to transfer to someone else who cannot help me. At this time, I have been waiting in this queue for 40 minutes. I still do not know if they transferred me to someone who can help me. Seems like the company is too big and you just get the run around. Very very frustrating. Thank goodness I don't have an emergent situation.

Very sweet and explained how to use equipment. And answered all questions

A very helpful, informative and easy company to work with. Leeann was very helpful over the phone. Michael was very professional and patient with my many questions when he brought the equipment. Thank you both so much.