Adapthealth Reviews 

8,024
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 2,072 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally knowledgeable, helpful, and professional, often going above and beyond. Many people highlight the outstanding customer service, noting the kindness and empathy of representatives. The overall service is described as excellent, with prompt delivery and easy scheduling, ensuring a smooth and efficient experience. However, some customers noted disorganization and communication issues, leading to difficulties in obtaining supplies or resolving problems. Reviewers mentioned conflicting information from representatives, delays, and unexpected billing issues. Some also reported being put on hold or dealing with staff who lacked clear understanding, making the process frustrating.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising individuals for their professionalism,... See more

Service

Customers consistently note positive experiences with service, praising the promptness and helpfulness of... See more

Customer service

Clients share positive opinions on customer service, with some reviewers praising representatives for being... See more

Product

Consumers find product experiences to be ambiguous, with some expressing satisfaction with the quality and... See more

Delivery service

People report positive experiences with delivery service, often highlighting the professionalism and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I may have omitted my 5 - star review in my previous post, but my whole experience at AeroCare Home Medical @ the 901 Leuda location in Ft. Worth was above and beyond my expectations. The representati... See more

Rated 5 out of 5 stars

Jimmy is an outstanding respiratory therapist. He cares about each patient and loves his career. His customers service skills are on point. He exudes kindness, shows empathy, and explains everything i... See more

Rated 5 out of 5 stars

The service that Christine gives is A1. She knows what she is talking about. She makes us very comfortable with the equipment. She is just a very good person to have on my sons team of professionals.... See more

Rated 5 out of 5 stars

It was easy to schedule an appointment with a therapist to review the operation of my CPAP device and proper use of the mask. She was very professional and addressed all my questions.


Company details

  1. Home Health Care Service

Written by the company

AdaptHealth is a network of full-service medical equipment companies that use tailored products and services to empower patients to live their best lives – out of the hospital and in their homes.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.6

All reviews

(8,024)

2,061 reviews in the last 12 months

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Rated 5 out of 5 stars

Best Coach!!

Kelly took the time to explain and instruct on the different mask I am now trying to use. I appreciate her experience and patience, since this is all new to me. I’ll probably be contacting her moving forward to help me thru this process. Thanks Kelly!!

June 25, 2026
Unprompted review
Rated 5 out of 5 stars

GIVE 5 STAR

GIVE 5 STAR. FIRST TIME REFERRED BY MY HEALTH INSURANCE DURNING MY RECOVERY DISCHARGE FROM A SKILL NURNING FACILITY. ADAPTHEALTH DELIVERED EQUIPMENTS COMMODE CHAIR, HOSP BEB, BLOOD PRESSURE MONITOR ADN STANDARD WHEELCHAIR, PRIOR TO MY DISCHARGE. WHEN I WAS DISCHARGE FROM HOME HEALTH PHYSICAL THERAPY, I CONTACTED ADAPTHEALTH TO PICK UP THE EQUIPMENTS. THEY CAME AT THE DATE THEY SCHEDULE FOR PICK UP. GREAT SERVICE, CUSTOMER AND DELIVERY SERVICE. KEEP UP YOUR GOOD WORK....

June 26, 2026
Unprompted review
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Rated 5 out of 5 stars

Extremely helpful

Richard not only delivered the plastic key I needed for my tanks but also changed out the five used tanks with full ones. All in this ridiculous heat wave. He was helpful, respectful and went above and beyond!

June 29, 2026
Unprompted review
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Rated 4 out of 5 stars

Fast service

Fast service. Pleasant attitude. Fast delivery. Great communication.

July 1, 2026
Unprompted review
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Rated 5 out of 5 stars

We got right to the point of what I…

We got right to the point of what I needed. I answered all her health questions that it's helping me. I feel a lot better since I've been using this. I get really great service from adaptahealth I've also getting oxygen equipment from them now. My respiratory therapist is helpful .. She knows exactly what I need. Can answer all my questions as well. And she also puts up with my dogs lol

June 29, 2026
Unprompted review
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Rated 5 out of 5 stars

The lady who walked up from the back to…

The lady who walked up from the back to greet me was friendly, helpful and professional. Kevin was very knowledgeable and professional. He did a thorough job of showing me my new, updated CPAP. I was having issues with my cushion and he educated me on the probable problem. I am excited to use my new machine.

June 30, 2026
Unprompted review
Rated 5 out of 5 stars

They are prompt and always available to…

They are prompt and always available to talk to. Very happy with the service i got providing me with oxygen at my sister's house in another state for the weeks visit I had with her. Very happy with their service. Linda mills

June 20, 2026
Unprompted review

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