Good commercial approach. I cannot actually review the offered services since I just subscribed for testing them, but I forgot to cancel the subscription before it's real activation causing the payme... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ill admit I was worried I was going to have a big problem. But customer Support Jacob was very Resourceful and helpful. I am very pleased with the service I got in reversing my issue. Thankyou. I wish... See more
Company replied
App is easy to navigate, intuitive user experience. The brand set up was completely automated and pulled in relevant data. No major changes or additions needed from me. Created good content for my... See more
Company replied
We've found using AdCreative has been easy & helpful. Being able to have the ideas brought to life for our marketing purposes is great. The programs shows multiple ads so we can select which one is... See more
Company replied
Company details
Written by the company
🇫🇷AdCreative.ai is a Paris-based startup recognized as an "Innovation Company" by the French government, and now proudly part of the Appier Group. Trusted by over 3 million users, including partnerships with Meta, Google, LinkedIn, TikTok, and Microsoft, we’re all about helping you create high-converting ad assets backed by data. 🚀 Have questions or need support? Reach us anytime at contact@adcreative.ai or via our in-app support chat. 💡 Get started with our 7-day free trial to experience the power of AdCreative.ai and create stunning, data-driven ad creatives that generate a high ROI! We’re a subscription service company, and we believe in keeping things transparent, so before your trial ends, we’ll send you a 5-day email reminder. You can also opt in to get real-time browser notifications or SMS alerts, just to make sure you're always in the loop. Your privacy matters – all data is 100% encrypted, and your projects and payment details are never stored with us. Join our family today and start creating your winning ads! 🙌
Contact info
40 RUE DES BLANCS MANTEAUX , 75004, Paris, France
- +33744725105
- contact@adcreative.ai
- adcreative.ai
3.2
Average
4K reviews
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Charged 339$ without me selecting the…
Charged 339$ without me selecting the yearly subscription and same day i asked for refund they said its approved and will be refunded in 2 weeks but even after a month i still didn’t receive my refund, i switched to monthly subscription but now i cancelled that also. The support guys keep saying is approved and we are monitoring but i never experienced a refund taking this long.
March 21, 2026
Unprompted review
Reply from AdCreative.ai
Hi there,
I’ve gone through your account and can confirm that everything has now been resolved on our end.
I’ve also shared a more detailed explanation from aoife@adcreative.ai, feel free to take a look whenever you have a moment. If there’s anything else you’d like help with or if something doesn’t look right, just reply here or to that email.
Best,
Aoife
Exceptional Professional Support
I had a wonderful experience with the customer support team. Yacoub was extremely professional, patient, and understanding of my situation. He handled my inquiry with great care and provided an excellent solution. It’s rare to find such dedicated support. Thank you, Yacoub, for your help!
May 2, 2026
Unprompted review
Reply from AdCreative.ai
Hi علي الاسمري,
Thanks so much for the kind words! We really value your feedback, and I’ll be sure Jacob sees your shout-out.
If you ever run into questions or need a bit of support, feel free to ping me directly at aoife@adcreative.ai. Happy to help whenever you need it!
Best,
Aoife
The company charged me £230 even though…
The company charged me £230 even though I only signed up and cancelled during the trial period.
Reading the review, it seems like they work off of the model of charging people a large amount straight during the trial period.
The worst part is they have literally disappeared. Their website's contact portal is constantly stuck as "someone will be with you in a few minutes" for hours.
Avoid at all cost.
May 1, 2026
Unprompted review
Reply from AdCreative.ai
Hi Johnson,
I wanted to follow up and let you know that I’ve taken a close look at your account, and everything has now been fully resolved.
You should also see an email from aoife@adcreative.ai with a more detailed overview of what happened. When you have a moment, it’s worth a quick read.
Best,
Aoife
what a terrible company; 2 month still no refund
what a terrible company. These people charged my creditcard for several month while i had canceled my subscription. They claim I did not do that, but I have proof i canceled my subscription. I asked for a refund, which I got, but after almost 2 months I still have no refund. UNBELIEVABLE!!!!!. Please do not get a subscription from these scammers.
March 1, 2026
Unprompted review
Reply from AdCreative.ai
Hi there,
I’m Aoife from AdCreative.ai. I was so incredibly sorry to read about your experience, it’s certainly not the standard we strive for, and I’d love the chance to make things right for you.
If you’re open to it, please reach out to me directly at aoife@adcreative.ai. I’d like to personally look into this, listen to your feedback, and find a solution that works for you.
I hope to hear from you soon!
Best,
Aoife
No refund after subscription ended
My trail subscription has ended. I was given not given sufficient time to cancel my subscription in time. I was unaware that the charge of 339USD will be made on my account.
I tried reaching out for a refund request. But has not received any help from their side.
I have not used my account since the payment was deducted.
Update: 02/05/26
Jacob from their team has provided me with sales options such as a 50% refund and further options to extend my subscription. However, after informing him I would not like to continue. He has approved my refund request and informed me the billing team will come back to me within two weeks for the refund.
I will keep you posted on my experience and progress with the refund.
Update: 07/05/2026
I am fully satisfied with the customer service. I received my refund in full after they have processed the refund to me.
May 1, 2026
Unprompted review
Reply from AdCreative.ai
Hi Johann,
I’ve checked everything on your account, and I can confirm the issue has now been fully resolved.
I’ve also sent over a detailed explanation from aoife@adcreative.ai, feel free to review it when it suits you. If you have any questions or need anything further, just reply here or directly to that email.
Best,
Aoife
Very disappointing experience with… Ad.creative.Ai
Very disappointing experience with AdCreative.ai.
Money was charged during my free trial period, even though I expected not to be billed yet. I immediately tried to request a refund, but the process has now been dragging on for 4 weeks without a clear resolution.
Communication has been slow and frustrating, and I still don’t have my money back. For a company offering a trial period, this feels very misleading and untrustworthy.
Based on my experience, I would not recommend this service.
April 7, 2026
Unprompted review
Reply from AdCreative.ai
Hi Evie,
Just a quick note to let you know I’ve gone through your account in detail, and everything is now sorted on our side.
I’ve also sent you a more detailed explanation of what was resolved from aoife@adcreative.ai, so you can check that whenever it suits you.
Best,
Aoife
Genuine Service Excellence
The team crews are both professional and sincere. They provide comprehensive answers to professional questions and handle emergency situations very well.
April 30, 2026
Unprompted review
Reply from AdCreative.ai
Hi 施文青,
Thanks a million for the stellar review! It’s awesome to see that you’re enjoying the platform.
Consider me your direct point of contact moving forward. If you ever need anything at all, just hit "reply" or email me at aoife@adcreative.ai. I’ve got your back!
All the best,
Aoife
Mustafa was an absolutely great help…
Mustafa was an absolutely great help with
My refund today he also went above and beyond to keep me on board but unfortunately not, sorry, nonetheless a great customer service experience :)
April 30, 2026
Unprompted review
Reply from AdCreative.ai
Hi Zane,
Thank you so much for your amazing review, feedback like yours goes along way. I will make sure to let Mustafa know your kind words.
If you ever need anything anytime you can always reach me at aoife@adcreative.ai. I will always be more than happy to help :)
Best,
Aoife
Gary The GOAT helped me and is…
Gary The GOAT helped me and is EXCELLENT! With his help I was able to navigate the tech complexities of this amazing marketing software. Highly recommended!
April 29, 2026
Unprompted review
Reply from AdCreative.ai
Hi Rich,
I can’t thank you enough for taking the time to write such a kind review. It means the world to our team to see our platform making a real difference in your workflow.
If there’s ever anything I can do to support you, please reach out at aoife@adcreative.ai. We’re here for you!
Warmly,
Aoife
It's a shame because the software has…
It's a shame because the software has lots of potential but wasn't able to create what I needed with my specific product.
After being charged, i contacted them for a refund which was agreed to ''Just to keep things transparent: under our Terms, refunds aren’t guaranteed for online subscriptions and are considered as a goodwill gesture within 7 days of the purchase date.
That said, I’ve approved a full refund.
At the moment, our finance team is handling a significantly high volume of refund transactions.
Because of this, the current timeline for refund completion is around 2 weeks''.
Its been 6 weeks and still no refund.
April 1, 2026
Unprompted review
Reply from AdCreative.ai
Hi Lucy,
I’m reaching out with a quick update on your account. I’ve personally reviewed everything on our end, and I’m happy to let you know that the issue is now fully resolved.
I just sent a more in-depth breakdown of the fix to your inbox from aoife@adcreative.ai. Feel free to give that a read when you can, and if you need anything else to get back up and running smoothly, just hit reply here or there.
Best,
Aoife
Great Experience
The support and the whole platform is great with fast respond. I recommend to everyone!
April 29, 2026
Unprompted review
Reply from AdCreative.ai
Hi József,
Thank you so much for the amazing review! I just shared your feedback with the entire team, and it truly made our day.
We’re always looking for ways to level up, so if you ever have suggestions or need assistance, feel free to reach me at aoife@adcreative.ai.
Best,
Aoife
adcreative.ai is a cutting edge website…
adcreative.ai is a cutting edge website that improves marketing for any businesss subscribet to it. i strongly advise it.
April 29, 2026
Unprompted review
Reply from AdCreative.ai
Hi Ferruccio,
We really appreciate you taking the time to share your experience! It’s wonderful to know the platform is hitting the mark for you.
We’re always looking for ways to evolve, so please feel free to contact me at aoife@adcreative.ai if there’s ever anything I can do to help you get the most out of your projects.
Warmly,
Aoife
I was in contact with Aoife and it was…
I was in contact with Aoife and it was just so amazing, helped me so much! I am so so grateful.
April 29, 2026
Unprompted review
Reply from AdCreative.ai
Hi Hj,
Thanks for the amazing feedback! Hearing that you're enjoying the platform is the best motivation our team could ask for.
We are constantly rolling out updates to better support your creative process, so if you ever have questions or want to share some thoughts on new features, I’m only an email away at aoife@adcreative.ai.
Best,
Aoife
They promised to refund 400USD
They promised to refund 400USD, I have not received it until today. They just ignore it... Scam
February 13, 2026
Unprompted review
Reply from AdCreative.ai
Hi Kristofer,
Aoife here from the AdCreative.ai team. I’m really sorry to hear about your experience, that’s not the standard we aim to provide.
I’d like to look into this for you and get it resolved as quickly as possible. Could you please email me directly at aoife@adcreative.ai? I’ll personally make sure this is handled.
Best,
Aoife
Excellent customer service
Excellent customer service! Mustafa was very understanding, helpful, and made sure my issue was resolved smoothly.
April 27, 2026
Unprompted review
Reply from AdCreative.ai
Hi Lisa,
Thank you so much for the kind words! We’re absolutely delighted to hear your amazing feedback it really means alot to the team!
We’re constantly working to make the platform even better for creators like you, so if you ever have feedback or just need a hand, don’t hesitate to reach out at aoife@adcreative.ai.
Best,
Aoife
Greate Experience
My experience with ad creative ai was awesome.
In future, I will definitely love to use this highly productive ai tool again .
Thanks
April 21, 2026
Reply from AdCreative.ai
Hi Aszad,
Thanks so much for the awesome review! We’re thrilled to hear that you’re finding the tool so productive, that’s exactly what we love to hear.
If you ever need any help with the platform feel free to reach me at aoife@adcreative.ai.
Best,
Aoife
Had a problem with my billing and…
Had a problem with my billing and Mustafa dealt with it rapidly and painlessly - proper customer service
April 28, 2026
Unprompted review
Reply from AdCreative.ai
Hi Andrea,
Thanks for sharing your experience! We’re big fans of Mustafa too, and I’m so glad he was able to provide the high-quality support you deserve.
If you need anything else down the road, you can reach me anytime at aoife@adcreative.ai.
Cheers,
Aoife
Great service
I was served by Maria and the team was very kind to accomodate to my requests. They were very polite and the responses were quick and efficient!
April 28, 2026
Unprompted review
Reply from AdCreative.ai
Hi Jasmine,
Thanks so much for the shout-out! We know how much of a difference fast, reliable support makes, and I’m thrilled to hear that Andrea hit the mark for you.
I’ve passed your kind words along to Andrea and the whole team, it definitely made our day! If you ever need a hand with anything else, feel free to reach out to me directly at aoife@adcreative.ai.
Best,
Aoife
Customer service responds quickly
Customer service responds quickly, and the quality of service is amazing, particularly from Jacob, Thanks!
April 28, 2026
Unprompted review
Reply from AdCreative.ai
Hi Micah,
We really appreciate you taking the time to share your experience! We know how important quick, high-quality support is, and I’m so glad Jacob was able to deliver that for you.
I’ve made sure to share your feedback with him and the rest of the support team. If there’s ever anything I can do to help you further, don’t hesitate to email me at aoife@adcreative.ai.
Best,
Aoife
Great support and fair handling of my situation
I initially had an issue with an unintended charge after my trial ended, which was honestly my mistake.
What really stood out to me was how the support team handled it. After explaining my situation, they took the time to review my case and resolved it in a fair and understanding way.
A special thank you to Gary, who was very professional, responsive, and genuinely helpful throughout the process. It also took not more then 30 min in total, talking about fast response.
It’s always reassuring to see a company that is willing to listen and treat customers fairly.
Thanks again for the support!
April 28, 2026
Unprompted review
Reply from AdCreative.ai
Hi there,
Thank you for the wonderful review! It’s been a pleasure having you with us at AdCreative.ai.
I’m reaching out not just to say thanks, but to make sure you know you have a direct line to support whenever you need it. Save my email (aoife@adcreative.ai) and feel free to use it whenever a question pops up.
Best,
Aoife
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