AdCreative.ai Reviews 4,167

Very responsive customer service. Gary the GOAT responded very quickly and was able to fix my problem immediately.

I got the 7 day trial to test. I thought i had through the last day. I got charged. I reached out to the support team. Someone named Elena took on my case. I explained to her my situation. We are still evaluating and i ran out of time. I had put down my personal bank card (not the company's). She resolved my issue.

Will end up using AdCreative.ai in a few weeks or so, but I cannot convince the time right now... it does do great content...

Thanks again to Elena and the whole AdCreative.ai support team.

Elena from AdCreative was incredibly helpful, prompt with her response, and a really good explainer. I wasn't sure how to resolve an issue and she took care of everything!

Elena
Thank you so much for your help and for reviewing my case so quickly! I really appreciate your kindness and professionalism throughout this process. It made a stressful situation much easier to deal with.
Wishing you and the team all the best!

their free trial is complety different from their paid subscription. get ready to pay 250$ a month for a problem that glitches and wont even follow the prompts you write.

beware of this scam.

The customer service was extremely helpful and really listened to my concern and helped with my problem. Really classy people.

DO NOT TRUST THIS COMPANY.

AdCreative.ai is holding my money hostage. After an unintended renewal on January 28th for $406.80 (Invoice #1219670), I was told by "Gary" on January 30th that my refund was approved and would take about 2 weeks. 
It has now been OVER TWO MONTHS and I have received nothing but empty promises and automated-style brush-offs. 
• January 30: Refund approved, promised in 2 weeks. 
• March 10: "María" and "Gary" confirmed again it was "approved and assigned to the billing team". 
• Late March: Still no money, no updates, and they have ignored thousands of follow-up attempts. 

They are quick to take your money (over $400!) but refuse to send it back even when they admit they owe it to you. This is professional ghosting and completely unacceptable for a tech company. If you value your money and your sanity, stay far away from AdCreative.ai.

I am now forced to take legal action and contact the authorities to get my $406.80 back. 

SHAMEFUL SERVICE.

Great Support - very responsive team. Ready to help.

Was auto charged over $1300 after free trial. I never sign up for anything that expensive regardless of trial so I know it must’ve been a trick. They claimed they’d refund 1 month and have yet to confirm doing so. They tried to offer completely free membership which makes no sense. When I declined, first I lost connection with the chat then the email response stopped. This is a FRAUDULENT THIEVING COMPANY.

Great product to create AI ads for social. You can create amazing videos from the scratch or using their templates. It is really complicate to differenciate from a real video. Furthemore, they have a very good customer service. I had a little issue with my account and they fixed very fast.

Aiofe was extremely knowledgeable and very interesting to learn from. I learned a ton about how to create better ad creatives. I would recommend her and her training style to anyone who's trying to learn how to use AI for Ad creatives.

Super untrustworthy. I was charged after a free trial without intending to continue. I was told I’d receive a refund within 2 weeks, it’s now almost 8 weeks and still nothing. Very disappointing and frustrating experience.

Incredible customer service. The team addressed all of our questions promptly and with expertise. Very impressed!

Forgot to cancel subscription. They helped me with a refund. Good support.

Elena and Jacob were very kind to talk to me and understood my mistake that led to a signature I could not pay for. They canceled my plan and I'm very grateful!

I was charged €173 after what was described as activating a “50% discount,” which allegedly triggered a payment. This is extremely concerning, as activating a discount should never result in a charge without clear confirmation.

I contacted support, and my refund was approved on February 26. Since then, I have received multiple messages saying the refund is “being processed,” but more than a month later, I still have not received anything.

Each time I follow up, I get vague explanations and delays. The latest justification about VAT and pricing inconsistencies only adds to the confusion and does not explain why I was charged in the first place.

At this point, this raises serious concerns about their billing practices.

I am now forced to consider escalating this through my bank as an unauthorized charge.

Very disappointing experience — I would strongly advise others to be extremely cautious with subscriptions and billing.

I never wanted to write a review, but being charged $339 forced me to. Issues like this can usually be resolved within a week.

However, after being charged today, I contacted Jacob, who said my refund request was approved for processing within two weeks of March 18th and has yet to be processed. I've read other reviews describing similar cases. I can only imagine having to pursue this issue for months, being misled by the company, so I'm taking action now.

What concerns me the most is that there is still no confirmation of processing (no transaction reference or ARN), which means the refund hasn’t even been initiated.

I understand that delays can happen, but an approved refund shouldn't take this long without any transparency.

Gary is the goat. the best!

Customer service was very helpful and friendly