Good commercial approach. I cannot actually review the offered services since I just subscribed for testing them, but I forgot to cancel the subscription before it's real activation causing the payme... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ill admit I was worried I was going to have a big problem. But customer Support Jacob was very Resourceful and helpful. I am very pleased with the service I got in reversing my issue. Thankyou. I wish... See more
Company replied
App is easy to navigate, intuitive user experience. The brand set up was completely automated and pulled in relevant data. No major changes or additions needed from me. Created good content for my... See more
Company replied
We've found using AdCreative has been easy & helpful. Being able to have the ideas brought to life for our marketing purposes is great. The programs shows multiple ads so we can select which one is... See more
Company replied
Company details
Written by the company
🇫🇷AdCreative.ai is a Paris-based startup recognized as an "Innovation Company" by the French government, and now proudly part of the Appier Group. Trusted by over 3 million users, including partnerships with Meta, Google, LinkedIn, TikTok, and Microsoft, we’re all about helping you create high-converting ad assets backed by data. 🚀 Have questions or need support? Reach us anytime at contact@adcreative.ai or via our in-app support chat. 💡 Get started with our 7-day free trial to experience the power of AdCreative.ai and create stunning, data-driven ad creatives that generate a high ROI! We’re a subscription service company, and we believe in keeping things transparent, so before your trial ends, we’ll send you a 5-day email reminder. You can also opt in to get real-time browser notifications or SMS alerts, just to make sure you're always in the loop. Your privacy matters – all data is 100% encrypted, and your projects and payment details are never stored with us. Join our family today and start creating your winning ads! 🙌
Contact info
40 RUE DES BLANCS MANTEAUX , 75004, Paris, France
- +33744725105
- contact@adcreative.ai
- adcreative.ai
3.2
Average
4K reviews
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick customer support
Customer service was very helpful and friendly
April 13, 2026
Unprompted review
Reply from AdCreative.ai
Hi Sean,
Just a quick note to say thank you for your feedback, we really value you taking the time to share it.
It’s great to hear this, and I’ll be passing your message on to the team.
If there’s ever anything you need, you can reach me anytime at aoife@adcreative.ai.
Best,
Aoife
Thanks for help with membership
Thanks for help with membership, Maria!
April 13, 2026
Unprompted review
Reply from AdCreative.ai
Hi Zhenia,
We truly appreciate you taking the time to leave your feedback,reviews like yours make a big difference.
I’ll make sure your message is shared with the team, it means a lot to all of us.
If you need any help at all, I’m always available at aoife@adcreative.ai.
Best,
Aoife
I didnt end up using it because i dont have a business
I didnt end up using it because i dont have the need for this yet. But if i had a business and wanted to create ads to create an avatar of yourself withouth having to record yourself. it looked pretty cool and maybe one day ill need it. What I really appreciated was the quick response from their chat window for any questions I had. I will try it again later when I have a business.
April 1, 2026
Unprompted review
Reply from AdCreative.ai
Hi Brisa,
We really appreciate you taking the time to share your feedback, reviews like yours go a long way!
I’ll make sure your kind words are shared with the team, it really means a lot to us!
If you need any help at all, I’m always here at aoife@adcreative.ai.
Best,
Aoife
I initially signed up to try the…
I initially signed up to try the platform, but I didn’t continue using it and forgot to cancel the free trial, which led to an automatic renewal charge.
Although this was a frustrating situation at first, I have to say that the support team handled it very professionally. They were responsive, understanding, and after discussing the case, they approved a full refund as a one-time exception.
I appreciate their transparency and willingness to resolve the issue fairly.
Overall, while users should be careful with auto-renewal subscriptions, the customer support experience was positive and helpful.
April 13, 2026
Unprompted review
Reply from AdCreative.ai
Hi Abdelmonem,
Thank you so much for your feedback, it really means a lot to us.
We’re delighted to hear you’re enjoying the platform. I’ll be sure to pass your message along to the team.
If you ever need anything, feel free to reach out to me anytime at aoife@adcreative.ai.
Best,
Aoife
Charged without consent + no refund after 2 months
Clicked “Re-subscribe” and was instantly charged ~$200 for a plan I never selected. No clear pricing or confirmation before the charge.
Support approved a full refund, but it’s now been over 2 months and nothing has been paid.
Every follow-up = same copy-paste:
“Approved, processing, billing team”
At this point it just feels like stalling.
Be very careful with their billing — this is not a trustworthy experience.
April 12, 2026
Unprompted review
Reply from AdCreative.ai
Hi Samuel,
I’m really sorry to hear about your experience , I completely understand how frustrating that must have been.
I’ve looked into this and can confirm that the issue has now been resolved by our team. I’ve also sent you a follow-up email from aoife@adcreative.ai with a full explanation.
If anything is unclear or you have further questions, just reply to that email , I’m happy to help.
Best,
Aoife
solid tool for scaling ad creatives without the headache
i’ve been using adcreative.ai for a few months now to handle the assets for my ai projects. as a developer, i usually find these types of tools to be either way too complex or just too limited, but this one strikes a really good balance. the ui is super intuitive and doesn't get in the way of my actual work. i particularly like the conversion scoring system; it actually gives a logical, data-backed reason for picking one design over another, which is a huge upgrade from just guessing. onboarding was smooth and haven't had any technical issues so far. it’s definitely speeded up my workflow. solid solution if you need to scale fast.
April 11, 2026
Unprompted review
Reply from AdCreative.ai
Hi Aziz,
Thank you for your kind words , we really appreciate it.
It’s great to hear you’re enjoying AdCreative.ai. I’ll be sure to pass your feedback along to the team.
If you ever need anything, feel free to reach out to me anytime at aoife@adcreative.ai.
Best,
Aoife
Reply from AdCreative.ai
Hi there,
Thanks so much for your feedback , it means a lot to us.
We’re really glad to hear you’re enjoying the platform. I’ll make sure your message is shared with the team.
If you ever need support, I’m always available at aoife@adcreative.ai.
Best,
Aoife
Scammed me
Scammed me! Tried to set me up on the most expensive tier by default. Luckily my bank declined the scam transaction. I still have to get a new card now because theres no way to remove the old one. Garbage all the way.
April 10, 2026
Unprompted review
Reply from AdCreative.ai
Hi there,
This is Aoife from the team , I’m sorry to hear things didn’t go as expected.
I’d really appreciate the chance to look into this properly and resolve it for you and make sure your account is cancelled.
Please reach out to me directly at aoife@adcreative.ai and I’ll handle this personally.
Thanks,
Aoife
I signed up for adcreative.ai to try video content generation
I signed up for adcreative.ai to try out certain features that I think can help me generate content for my business. I tried the UGC video function and to be honest, I was impressed by the speed and quality of generation. ofc it is not perfect, the voiceover can be a little unnatural, but nothing we cant do with more prompts.
however, after the trial, I was charged $500 for the plan for a month and even though it is a good tool, I simply am unable to afford this amount with a business that is so small at this point of time.
I reached out to support and yes, they did try to get me to stay and I really wish I could. Eventually, they allowed a refund for my subscription and I am very thankful for that.
Their human touch, fast response and patience is what will get me to return to them in the future when I need services like theirs.
I do hope the refunds come back and I am looking forward to be able to use their features in the future.
March 31, 2026
Unprompted review
Reply from AdCreative.ai
Hi Christine,
Thanks for your kind feedback , we truly appreciate it.
I’m really glad to hear you’re having a great experience with AdCreative.ai. I’ll pass this along to the team.
If you ever need any help, don’t hesitate to reach out to me at aoife@adcreative.ai.
Best,
Aoife
Great Customer Service
Mustafa Dealt with my enquiry very promptly and professionally. He is a credit to AdCreative.
March 23, 2026
Unprompted review
Reply from AdCreative.ai
Hi Kealy,
Really appreciate your kind words , thank you for sharing that with us.
It’s great to know you’re enjoying AdCreative.ai. I’ll be sure to share your feedback with the team.
If you need anything at all, feel free to reach me anytime at aoife@adcreative.ai.
Best,
Aoife
I am writing to report an unauthorized…
I am writing to report an unauthorized charge of £356 that was debited from my account today, following a free trial I signed up for.
I want to make it clear that I have never used the application and have therefore never benefited from the service for which this charge has been made.
Please find attached proof of this transaction. I am requesting an immediate and full refund of £356.
I look forward to your prompt response.
April 10, 2026
Unprompted review
Reply from AdCreative.ai
Hi Zaid,
I’m really sorry to hear about your experience.
I’ve double-checked on my end and can confirm that the issue has now been resolved by our team. I’ve also sent you an email from aoife@adcreative.ai with a more detailed explanation of what happened.
If you have any questions, feel free to reply there , I’m happy to help.
Best,
Aoife
Great Customer Service
I had trouble with a payment (my fault) and the chat rep (Maria) was 1) very quick to get online to help me and 2) VERY quick to resolve the issue. That kind of service is rare these days. I'm very happy!
April 10, 2026
Unprompted review
Reply from AdCreative.ai
Hi there,
Thanks for taking the time to share your feedback , we really appreciate it.
It’s great to hear you’re enjoying AdCreative.ai. I’ll pass your message along to the team.
If you ever need anything, I’m just an email away at aoife@adcreative.ai.
Best,
Aoife
Jacob was insanely prompt and…
Jacob was insanely prompt and understanding. Great energy and ver very helpful!!!
April 9, 2026
Unprompted review
Reply from AdCreative.ai
Hi Minhal,
Thanks so much for your kind feedback , we really appreciate it.
It’s great to hear you’re enjoying AdCreative.ai. I’ll be sure to share your message with the team.
If you ever need anything, feel free to reach out anytime at aoife@adcreative.ai.
Best,
Aoife
Reply from AdCreative.ai
Hi Chase,
Thank you for your kind words , it really means a lot to us.
We’re delighted to hear you’re enjoying AdCreative.ai. I’ll pass your feedback on to the team.
If you ever need support, don’t hesitate to contact me at aoife@adcreative.ai.
Best,
Aoife
Reply from AdCreative.ai
Hi Sarb,
Really appreciate you taking the time to share this.
It’s great to know you’re enjoying AdCreative.ai , I’ll make sure the team sees your message.
If you need anything at all, you can always reach me at aoife@adcreative.ai.
Best,
Aoife
Terrible product
Offered a free trial and planned to cancel, but it wasn't cancelled, so they took money out of my account monthly and disguised it. I didn't receive any notifications. Agreed for a partial refund, tried the service, and this service is just really, really bad. One of the worst AIs I've ever come across for ads. Just not a good service whatsoever. I am not one to leave reviews as well but this made me.
April 6, 2026
Unprompted review
Reply from AdCreative.ai
Hi Liam,
I’m truly sorry to hear about your experience. I’ve double-checked and can see that this has now been resolved by the team.
Also, if you could check your email from aoife@adcreative.ai, I’ve sent you a message to set up a demo so I can personally walk you through the best tips and tricks of the platform.
Best,
Aoife
No Refund Despite Cancelled Service
No Refund Despite Cancelled Service. I cancelled my service and it's been over a month still no refund even though they have agreed to it.
March 6, 2026
Unprompted review
Reply from AdCreative.ai
Hi Charles,
Aoife here from the team. I just wanted to sincerely apologise for your experience.
Could you please reach out to me at aoife@adcreative.ai so I can look into this further and resolve it for you as soon as possible?
Best,
Aoife
Excellent service
Jacob provided efficient and fast service. The issue was resolved within 2 minutes. Excellent service.
April 9, 2026
Unprompted review
Reply from AdCreative.ai
Hi Eilon,
Thanks for the kind feedback , we truly appreciate it.
I’m so glad to hear you’re enjoying AdCreative.ai. I’ll be sure to pass this along internally.
If you ever need support or have questions, feel free to reach out at aoife@adcreative.ai.
Best,
Aoife
very helpful and actually made me think…
very helpful and actually made me think about returning as asoon as I can- mistakes were made and Jacob helped me fix them.
April 7, 2026
Unprompted review
Reply from AdCreative.ai
Hi Mike,
Thanks so much for your lovely review , it truly means a lot to us.
Your feedback goes a long way, and I’ll make sure Jacob sees it.
If you need anything at all, feel free to reach out anytime at aoife@adcreative.ai.
Best,
Aoife
Probably I get problem with payment and…
Probably I get problem with payment and I ask for help and mustafa from the support help me very quickly and answer for all my questions +rep for mustafa best support
April 2, 2026
Unprompted review
Reply from AdCreative.ai
Hi there,
Thank you so much for your kind review , we really appreciate you taking the time to share it.
It means a lot to the team, and I’ll be sure to pass your feedback along.
If you ever need anything, feel free to reach out to me at aoife@adcreative.ai.
Best,
Aoife
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