AdCreative.ai Reviews 4,168

Probably I get problem with payment and I ask for help and mustafa from the support help me very quickly and answer for all my questions +rep for mustafa best support

I had a really great experience with AdCreative’s support team.

I accidentally got charged after forgetting to cancel my free trial, and I was honestly very stressed about it. But their team was super understanding, professional, and quick to help.

They reviewed my case and approved a full refund, even though it wasn’t guaranteed. The whole process was smooth, and they kept me informed the entire time.

Really appreciate the support and how they handled everything — thank you!

Avoid this company at all costs. They are clearly scams. Sadly very few read reviews before signing up for a trial. I wish I did.

Signed up for a subscription last year as a trial cancelled in the trial period. They still charged my card 8 months later nearly 500usd even if they emailed me to say they have cancelled my subscription.

It smells like a huge scam. A nice way to gather funds for your “AI” startup when it fails .. charge people randomly and fraudulently the cards you have on record.

Claims to operate in Paris but I doubt it.

In regards to video production, our custom templates deliver impressive results; image generation for advertising performance achieves approximately 70% alignment with the provided prompts. By integrating these assets with stock footage to generate Google-style campaign clips, the system consistently produces high-caliber content.

Regarding the design workflow, we strongly advocate for the use of custom templates. Once the template specifications are meticulously defined, the turnaround time for high-volume image production is significantly accelerated, effectively addressing the rapid-output requirements of the e-commerce industry.

Overall, the platform features a clean and intuitive interface, ensuring a seamless onboarding experience even for first-time users.

Excellent and easy to use application. Excellent support team. Really appriciate it.

My account costs me an auto payment from my card because i don't wanna any plan , so i was so angry in the beginning cuz it costs me some money for declined transactions card (fee) , then jacob saves me , thank you a lot jacob for helping me , i love you bro

very good experience, the app is easy to use, the AI generate good image

Great clear communication. Found a solution that satisfied me 100%.
I am extremely grateful to Mr. Mustafa from adcreative.ai team.
Pleasant, polite, wonderful communication.Once again, a heartfelt thank you to Mr. Mustafa. If all employees were like this, the internet would be perfect.

I signed up for this site a year ago but couldn't get it to work for me at the time. When I logged back in recently to try again, I still had no luck. A few weeks later, I noticed a charge from "AdCreative" and didn't even recognize the company name.

I logged in today to investigate and decided to give the platform one more shot. I signed up for the $111/month plan, not realizing I had an outstanding balance or that the plan was an annual commitment rather than month-to-month. Once I realized I had committed to a full year for a service I hadn't even successfully tested yet, I was very upset and felt misled.

I contacted customer service and spoke with Mustafa. He was incredible—he talked me through everything, kept me calm, and simply asked which plan I actually wanted. He then refunded me the difference immediately. He was extremely helpful, and I highly recommend asking for him!

I am very frustrated. DO NOT, I repeat DO NOT subscribe to any subscription with this website tool. I signed up for the free trial and after forgetting to cancel the rest of my subscription, I was charged $300. I have been in contact with customer service for over two weeks and they reassure me my refund is being processed, but I’ve yet to hear anything and there still has been no refund. I can’t even physically talk to someone on the phone to get this sorted out which is extremely frustrating. I am getting apprehensive that I will never get my money back and will have to dispute it with my bank.

In my experience, despite claims of “no surprise charges,” I was charged $339 USD immediately after the trial, even though it appeared I had already cancelled. I also did not receive any reminder emails prior to the charge, despite being told that reminders had been sent.

To get a refund of any sort, this required multiple back-and-forth communications (and legal arguments) and even initiating a dispute with my bank. The process was unnecessarily difficult and time-consuming for me.

Overall, my experience was that cancelling and obtaining a refund is not straightforward, so I would recommend proceeding with caution and ensuring everything is fully and clearly cancelled ahead of time.

I had a question regarding my account and reached out to their support team. I was impressed by how quickly and professionally they responded.

The communication was clear, respectful, and solution oriented throughout the entire process. You can tell that they genuinely care about their users and take requests seriously.

This experience made the company appear very trustworthy and professional in my eyes. Even though I don’t currently need the tool, I would definitely consider using it again in the future.

Thanks again to the team for the great support.

I found the app very powerful, intuitive, and genuinely helpful for creating ads. The platform made it much easier to generate professional-looking creatives quickly, and I can see its value for businesses that are ready to invest in advertising.

Although my company is not yet at the stage where we can actively run ads, my experience with the app was positive, and I would definitely consider using it again in the future when we are ready to scale our marketing efforts.

Elena was very friendly, yet professional and helpful. I didn't find the site easy to use or fitting for my needs, but Elena was great!

I had a disappointing initial experience with AdCreative.ai.

I signed up for what I believed was a free trial and made sure to cancel before the 7-day period ended. However, the cancellation process was unclear and somewhat hidden behind additional steps, including a survey.

Despite this, I was charged around $339 without clearly confirming or agreeing to a paid subscription, and I did not receive a clear email notification about the conversion.

As a student, this was a significant amount of money, especially since I barely used the service.

However, I want to update my review:
After contacting support, my refund was processed, and I received the full amount back within about a week. I appreciate that the issue was ultimately resolved.

Overall, while the billing and cancellation process could be more transparent, I’m satisfied with how the refund was handled in the end.

I missed my trial cancellation deadline, but the support team (shoutout to Elena!) was incredibly helpful and understanding. They manually canceled my subscription and cleared the invoices. Great platform and even better people. Highly recommended!

Great service, just not for me. Accidentally I didnt cancel my subscription, but was refunded fully.

Customer service has been top notch!

Customer service was great . Thank you again