Addison Ross Reviews 

212
TrustScore 3.5 out of 5

3.7

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Rated 5 out of 5 stars

A delivery mix-up (partly my own doing) turned into a small saga: the parcel was refused and returned, and a swapped parcel meant the wrong item reached their warehouse. But the customer service team... See more

Rated 4 out of 5 stars

We love love our Addison Ross shakers. However unfortunelty aesthetics feels like it’s where it hits the mark as we are on our third salt shaker as they keep breaking. Can’t fault customer service,... See more

Rated 2 out of 5 stars

Bought one frame from Addison Ross. The order and everything was fine. That's why I gave them a 2 instead of a 1. Problem is, I cannot get rid of any of their advertisements that CONSTANTLY pop up... See more

Rated 5 out of 5 stars

I contacted Addison Ross several months after having received a gift of salt and pepper grinders which I loved, but unfortunately did not work. The service I received reminded of another time. That... See more

Company details

  1. Decoration and Interior Design Store

Written by the company

We’re a family owned English company, with a passion for design, luxury and elegance. Photo frames were where we began and what we are most well-known for however in recent years we have expanded our ranges significantly to include beautiful clocks, boxes, trays, notebooks and home fragrance. Our core focus is on beautiful affordable quality, oodles of choice, top notch service and of course gorgeous packaging!


Contact info

3.7

Average

TrustScore 3.5 out of 5

212 reviews

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3.7

All reviews

(212)

24 reviews in the last 12 months

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Rated 5 out of 5 stars

I purchased the bobbin salt & pepper…

I purchased the bobbin salt & pepper grinders and the the orange & silver enamel studio photo frame (with the bonus of the added photo), they are all great quality and I’m going to order more. Would definitely recommend.

August 22, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

I contacted Addison Ross several months after having received a gift of salt and pepper grinders which I loved, but unfortunately did not work.

The service I received reminded of another time. That is, true customer service. Prompt, friendly, helpful, no questions asked. I had my replacement grinders in a matter of days (I'm in Australia). Fantastic service. Thank you so much. Really sets you apart.

August 1, 2023
Unprompted review
Rated 5 out of 5 stars

Top Quality

I bought a large striped ottoman tray, for my lounge, it was delivered promptly and the tray was absolutely top quality craftsmanship. The colours tone beautifully. Practical yet a beautiful addition that sets off the whole room - it was perfect.

August 15, 2023
Unprompted review
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Rated 1 out of 5 stars

TOO much for Shipping!

I am having to pay $633 HKD for a return to the factory. I would like these returned but the shipping cost is crazy to be through the purchaser. That is the first I have ever heard of this.

August 4, 2023
Unprompted review
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Reply from Addison Ross

Hi Amanda, thank you for your review, we offer global shipping but have not yet figured out global free returns! Please contact us at sales@addison-ross.com and we will try to help you out with this.

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Rated 5 out of 5 stars

Enamel Photo Frame

I have purchased a few enamel frames now and the service is excellent the frames are lovely quality - they make fabulous gifts

August 5, 2023
Unprompted review
Rated 5 out of 5 stars

Quality product

Quality product, a little pricey but you get what you pay for! Super fast delivery and good communication. Would recommend and I’d definitely use again.

August 4, 2023
Unprompted review
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Rated 3 out of 5 stars

Products are lovely but I.T not very user friendly.

Products are lovely. I struggled with the website. Trying to order a frame with the photo uploaded took time and patience.
Having done this, the confirmation email did not show the product with the photo uploaded, so I have no idea if my attempts to have the photo included worked. This was a gift so I haven’t seen the final result.
When checking out, the company use a system for payment and delivery that is less user friendly than many other companies.

July 21, 2023
Unprompted review
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Reply from Addison Ross

Hi Elizabeth, thank you for your feedback! We are actually in the middle of upgrading our bespoke print and fit tool! Hopefully the user experience will be better next time you purchase from us. Wishing all the best!

Rated 5 out of 5 stars

Excellent choice of products

Excellent choice of products - I found exactly what I was looking for. Good communiactions, item very well packed and efficient delivery arrangements. Would definately recommend

July 24, 2023
Unprompted review
Rated 5 out of 5 stars

Elegant but Solid

Elegant but solid.
Item arrived very quickly and was very, very well packaged.
It looks to be well made and of excellent property. It was bought as a gift for a golden wedding anniversary and it certainly fits the bill much better than anything we could have bought locally.
Very elegant but solidly built.

July 28, 2023
Unprompted review
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Rated 5 out of 5 stars

Excellent product

Excellent product. Easy to navigate website, order received promptly as described. Would recommend & use again.

December 28, 2022
Unprompted review
Rated 5 out of 5 stars

I absolutely loved the two frames

I absolutely loved the two frames, and thank you so much for the two portraits of my Grandparents. My Mum was over the moon when she received these on her birthday.

January 23, 2023
Unprompted review

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