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Review summary

Created with AI, based on recent reviews

Looking at 98 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the smooth user experience. However, some people were dissatisfied with the customer service, mentioning that replies were slow or that they encountered unhelpful or rude staff. A few other people also felt that the response times were not always prompt, and some experienced issues with communication and support.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, helpfulness, and... See more

Service

Reviewers highlight positive aspects of service, with many expressing satisfaction and recommending the... See more

Customer service

Users describe ambiguous interactions with customer service. Many customers praise the outstanding support,... See more

User experience

Consumers generally report a positive user experience, highlighting smooth and stress-free processes,... See more

Response time

Reviewers mention ambiguous feedback about response times. Many customers praise prompt communication, quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have just accepted my 2nd assignment from addeco northumberland branch ...Anna is an absolute star and did her best to find me a suitable job close to home and with a 40hr week (minimum 12 weeks to... See more

Company replied

Rated 4 out of 5 stars

Thank you so much, Clare Read. My recent experience with Adecco through your support has been wonderful. From sharing vacancies with me to helping secure a role so quickly, I really appreciate all you... See more

Company replied

Rated 5 out of 5 stars

I am pleased to say I have secured my dream job through Adecco. Jess from the Manchester branch has been nothing short of fantastic. Guiding me through every step of the way. From the first meeting wi... See more

Company replied

Rated 5 out of 5 stars

Gem is hands down the best recruiter I’ve ever worked with. She’s friendly, approachable, and genuinely cares about the people she supports — honestly more like a therapist who just happens to be bril... See more

Company replied


Company details

  1. Recruitment Service
  2. Association or Organization

Written by the company

At Adecco, we’re driven by a powerful purpose – making the future work for everyone – and we are fully committed to the job seekers, businesses and communities we serve. We recognise that people are the most valuable asset in the workforce, and we want to empower you to enhance your career in the immediate future and beyond. As the world’s largest provider of staffing solutions with more than 50 years of experience, Adecco has the resources to help you be successful. We want you to love what you do. Trust us to match you with opportunities that best suit your life, skills and career goals. Making the future work for everyone means we are dedicated to addressing the skills gap through work-related programs, partnerships and investments that create greater economic opportunities for our clients and employees.


Contact info

  • Lambeth Hill 2, EC4V 4BG, London, United Kingdom

  • adecco.co.uk

4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I spoke with Kelsey from the Colchester…

I spoke with Kelsey from the Colchester branch and would just like to say how amazing she has been. She had great communication with me throughout my job search and showed real enthusiasm to try and build a relationship with me and get to know me. Not only this but she is a lovely person inside and out, always wanting to know about my day and how I am. Would highly recommend Kelsey to anyone. Beautiful person!

March 17, 2025
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi Holly, Thanks a lot for your review! We are happy you took the time to share your positive thoughts. We will pass this on to our teams, and it will go a long way in making things better for future job seekers. Good luck to you!

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Rated 5 out of 5 stars

I would like to commend Mayowa Oyetunji…

I would like to commend Mayowa Oyetunji (Mayor) from Adecco for his outstanding customer service today during the disruption at Winchester when several trains were canceled. In a situation that could have been chaotic and stressful for many passengers, Mayowa remained calm, professional, and incredibly attentive to everyone’s needs.

From the moment he stepped in, he handled the situation with patience and reassurance. He took the time to listen to customers’ concerns, provided clear information, and continuously reassured everyone that things would be sorted. His ability to stay composed under pressure was truly commendable, as he not only managed the crowd efficiently but also maintained a positive and helpful attitude throughout.

What stood out the most was how he kept engaging with customers, ensuring they felt heard and supported. Instead of leaving people frustrated and confused, Mayowa’s presence and assistance made a real difference, turning a difficult situation into one that felt more manageable.

It’s rare to come across someone so dedicated to excellent customer service, and today, Mayowa demonstrated what true professionalism looks like. Adecco is lucky to have him, and I hope his efforts are recognized. Thank you, Mayowa, for your kindness and support!

March 12, 2025
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi Anita, we really appreciate you taking the time to share your rating with us. It’s great to hear about the service we provided! and how supported you felt. We look forward to working with you again in the future!

Rated 5 out of 5 stars

Clare at Romford branch was brilliant

Clare at Romford branch was brilliant, helpful and swift. The communication speed did it for me as I find it hard if comms are slow. Although short term, she set me up in the role within days. Thank you Clare.

February 26, 2025
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi PF, we really appreciate you taking the time to share your rating with us. It’s great to hear about the service we provided! We look forward to working with you again in the future.

Rated 5 out of 5 stars

Adecco is a company that gives more …

Adecco is a company that gives more people chance and confidence working in a sector you have not work before it makes me feel good,thank you Adecco for giving me the opportunity,looking for work was more easier,also letting others know more about the company.

March 5, 2025
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi Omosefe, we really appreciate you taking the time to share your rating with us. It’s great to hear about the service we provided! We look forward to working with you again in the future.

Rated 5 out of 5 stars

Clare was the consultant I worked with…

Clare was the consultant I worked with to find a new role. It was at the start of the year and I was very busy, but I needed to find a position as soon as possible. Clare was really helpful during the process and provided me with lots of help and I found a position very quickly.

March 4, 2025
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi Marcella, thanks for the great review you took the time to write for us! It's great to hear how Clare assisted you. We really value all feedback and appreciate you sharing that for other candidates to see. Good luck in your new role!

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Rated 4 out of 5 stars

Good experience

Perry at Adecco's Romford branch has demonstrated exceptional transparency and provided invaluable assistance in helping me secure a job role.

His commitment to maintaining clear communication and effectively coordinating between myself and other parties has been commendable

February 17, 2025
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi there, thank you so much for taking the time to write a review, it's great to hear that we assisted you into a great new job. We really value any feedback, so this is much appreciated. We hope you continue to enjoy your new role!

Rated 5 out of 5 stars

I have had a great experience working

I have had a great experience working for this firm. Billy has been an amazing help to me through my work here at the Romford Branch. He has been the one to guide me through my work weeks consistently and well.

October 1, 2024
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi, thanks for the great review you took the time to write for us! It's great to hear how Billy assisted you. We really value all feedback and appreciate you sharing that for other candidates to see. Good luck to you!

Rated 5 out of 5 stars

Excellent service

Very direct and efficient service, the staff is also very patient too.

February 28, 2025
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi Vida, Thanks a lot for your review! We are happy you took the time to share your positive thoughts. We will pass this on to our teams, and it will go a long way in making things better for future job seekers. Good luck to you!

Rated 5 out of 5 stars

I want to say a big thank you to Billy…


I want to say a big thank you to Billy Hankin and the team at Adecco Romford for their ongoing support in finding me regular work. Billy has been extremely helpful, always making sure I have shifts and keeping me updated with new opportunities.

Adecco has provided me with a great platform to access flexible job opportunities, allowing me to work regularly while keeping my options open for future permanent roles. Their professionalism and dedication have made a real difference, and I’d highly recommend them to anyone looking for reliable work.

Thanks again, Billy and the team, for all your help!

January 31, 2025
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi Satnam, we really appreciate you taking the time to share your rating with us. It’s great to hear about the service we provided! We look forward to working with you again in the future.

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Rated 5 out of 5 stars

Very professional and helpful

Working with Adecco Romford branch has been a pleasure and it was an incredible experience. Billy was professional and supportive, and he listened to my needs and preferences. The communication was excellent, and Billy was always available for guidance. I would highly recommend Adecco Romford branch to anyone.

February 26, 2025
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi Evelina, thanks for the great review you took the time to write for us! It's great to hear how Billy assisted you. We really value all feedback and appreciate you sharing that for other candidates to see. Good luck in your new role!

Rated 5 out of 5 stars

Without sentiment

Without sentiment, Adecco Romford branch staff are the best people to work with. Billy's expertise on issues and possible solutions is top-notch. Dependable Rita who will go all ways to resolve pressing issues and deliver excellent services. Grace is a name I can never forget in a hurry, the way and manner she sets me up during my recruitment process. You guys still remain the best colleagues to work with. Thank you guys for delivering excellent service and have become the preferred partners

February 25, 2025
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi Vincent, Thanks a lot for your review! We are happy you took the time to share your positive thoughts. We will pass this on to our teams, and it will go a long way in making things better for future job seekers. Good luck to you!

Rated 5 out of 5 stars

Excellent team at Romford

A brilliant team over at south st Romford, never had a problem with these guys. They helped me find work immediately and always kept me updated on availablity. Everytime I phoned I wasn't left hanging on hold or spoken rudely like some other agencies, they are on the ball pretty much instantly. I never really understood how the portal worked. Billy Hankings from Adecco actually took his time and went through the hole initial setup with me via phone and not being rushed, rude or fed up, very respectful and polite which goes a very long way he even calls you after sometimes to find out how your finding your time at the job. Other employees whom maybe reading this remember when you ask for work be sure to actually turn up for work do your best at the role don't constantly be on/off at the job just because it's convenient for you being temp work. Great service gives positive teamwork both ways. Thanks Team

February 24, 2025
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi Christian, thanks for the great review you took the time to write for us! It's great to hear how Billy assisted you. We really value all feedback and appreciate you sharing that for other candidates to see. Good luck in your new role!

Rated 1 out of 5 stars

Contacted Adecco multiple times for an…

Contacted Adecco multiple times for an update, was told by Andrew(hull) that he would get back to me on each occasion and never did, truly one of the worst experiences with any recruitment agency.

February 17, 2025
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi Robert, thank you for taking the time to complete a review. With your permission, we’d like to look into this for you so please can we request that you reach out to us at your earliest convenience by contacting our General Enquiries team via generalenquiries@adecco.co.uk. Thank you.

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Rated 5 out of 5 stars

An exceptional team

An exceptional team , both Treasa and Jack helped me from the Stockport branch and I am grateful for them , not only have they been kind and compassionate but they have supported me throughout the job searching process and they have made sure that I am always well informed constantly! I really couldn’t have done it without them ! A massive thank you to you both !

February 18, 2025
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi Savannah, Thanks a lot for your review! We are happy you took the time to share your positive thoughts. We will pass this on to our teams, and it will go a long way in making things better for future job seekers. Good luck to you!

Rated 5 out of 5 stars

A very positive experience with Adecco

I am very happy to say that my experience at Adecco was a very positive one. Perry Francis at Romford Branch has handled my recruitment process with a very personal ,approachable and professional manner. He has kept me in contact throughout the whole process and has given me useful and valuable advice. I am so grateful for all the help and patient he has been with me .He is very effective at his job and it would be my pleasure to recommend him as an accomplished recruiting professional .

February 11, 2025
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi, Thanks a lot for your review! We are happy you took the time to share your positive thoughts. We will pass this on to our teams, and it will go a long way in making things better for future job seekers. Good luck to you!

Rated 5 out of 5 stars

Thank you very much

Thank you very much, Clare Read from Romford branch. You have been very helpful and supportive throughout the process, ensuring everything went smoothly and very professional. I have no hesitation recommending you to my friends and family.

February 3, 2025
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi Suresh, thanks for the great review you took the time to write for us! It's great to hear how Clare assisted you. We really value all feedback and appreciate you sharing that for other candidates to see. Good luck in your new role!

Rated 4 out of 5 stars

Adecco recommendation

I was employed as a contractor for a period with Adecco and found the registration easy. Any time I needed to contact them I received a prompt and courteous response. I would recommend this company to future job seekers. Michael (name and address available)

January 24, 2025
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi Michael, Thanks a lot for your review! We are happy you took the time to share your positive thoughts. We will pass this on to our teams, and it will go a long way in making things better for future job seekers. Good luck to you!

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Rated 1 out of 5 stars

Don’t trust Adeeco they don’t pay staff

Don’t trust Adeeco they don’t pay staff

I received an email from Adecco saying they were having issues with their client and because of this they will not be paying me which is putting me in severe finnacial difficulties , I have emailed many times and have not got any responses. I am currently in the process of taking legal action.

January 24, 2025
Unprompted review
Adecco UK logo

Reply from Adecco UK

Any decision to delay payment to our associates is only ever a last resort and would be as a result of an internal investigation. In this situation, any candidate would be made fully aware of a decision to do this and no further work would be expected to be carried out. Upon any investigation being concluded then any funds due would be paid. Please contact us at headoffice@adeccogroup.com regarding this.

Rated 5 out of 5 stars

Seamless experience

The Romford Adecco team was of great help to me, especially Clare. She carried me along throughout the whole process and made it seamless.

January 17, 2025
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi Amara, thank you so much for taking the time to write a review for us at Romford. We shall certainly feed this back to Clare and let her know! Here at Adecco we really appreciate any feedback as it helps us positively develop the quality of service we offer to other candidates. We would like to wish you all the best for the future!

Rated 1 out of 5 stars

Do not use Adecco

I have used Adecco twice in my life. Once in Italy and once in UK and in both case, I found the job on my own. I filled up the forms as required, went to the agency few times on weekly basis for any updates and every time forms to forms to fill in like I have never been existed for them.
So I found the job by myself

January 19, 2025
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi Lavi, thank you for taking the time to complete a review. We would like to say how sorry we are to hear about your poor experience whist working with us. We value all feedback so please be assured that having reviewed your other comments, we will be taking this onboard with the relevant team/colleagues as we aim to improve our service to everyone in future. With your permission, we’d like to look into this for you so please can we request that you reach out to us at your earliest convenience by contacting our General Enquiries team via e-mail or through our dedicated helpline via the Contact Us page below so that we can discuss any outstanding issues in more detail with you directly. Please pop the word TRUSTPILOT into the subject box. You can find information on how to contact us online at the link below: https://www.adecco.co.uk/contact-us

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