The opportunity to try Adesso because the Raine boot was offered at half price , has given me an insight into the real quality of these boots . I now know the size is accurate, the leather and the... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Easy to use website straight forward Delivered within time advised & free delivery Would certainly order through Adesso again Just one thing it would be great if Adesso carried a more extensive co... See more
Company replied
Love these shoes, wasn’t sure what to expect and with having specialist insoles to 1 foot I am quite careful what I end up choosing but these are great , bought for a future holiday , soft materials... See more
Company replied
The boots are very comfortable and soft inside.No blisters on first walk outside as many other boots have done. The studded outer leather is stylish, the colour an unusual broad bean shade of green wh... See more
Company replied
Company details
Written by the company
Adesso Shoes is a brand of West Midland Shoe Company; a family run business from the Midlands in the UK. We believe in quality and value which can be seen in our brands, Adesso, Capollini and Free Spirit which we supply to a global market.
Contact info
West Midland Shoe Company, ST14 8HU, Uttoxeter, United Kingdom
- 01889561790
- info@adessoshoes.com
- adessoshoes.com
4.7
Excellent
189 reviews
Replied to 83% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Efficient and friendly
Efficient and friendly. Great customer service. Would happily shop here again
August 28, 2025
Reply from Adessoshoes
Hi Anette
Thank you for taking the time to write us a 5* review.
We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.
We hope you enjoy wearing your Lily Sandals.
We appreciate your custom greatly and we look forward to receiving further orders from you in the future!
West Midland Shoe
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The laces come loose when I walk as…
The laces come loose when I walk as were they lock at the top keeps opening up and the lace comes out
August 4, 2025
Reply from Adessoshoes
Hi Maureen
Many Thanks for your review, we will email you privately regarding this matter
Many Thanks
The Adesso Team
Easy to order and delivery was quick
July 31, 2025
Reply from Adessoshoes
Hi Jenny
Thank you for taking the time to write us a 5* review.
We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.
We hope you enjoy wearing your Layla Elastics.
We appreciate your custom greatly and we look forward to receiving further orders from you in the future!
West Midland Shoe
A very speedy delivery of a very nice…
A very speedy delivery of a very nice pair of trainers. They were a gift and I’m sure they will be enjoyed.
July 31, 2025
Reply from Adessoshoes
Hi Jane
Thank you for taking the time to write us a 5* review.
We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.
We hope you enjoy wearing your Cece Trainers, I must admit I have these as well and live in mine.
We appreciate your custom greatly and we look forward to receiving further orders from you in the future!
West Midland Shoe
Fabulous shoes which fit really well…
Fabulous shoes which fit really well and look amazing.
July 30, 2025
Reply from Adessoshoes
Hi Faith
Thank you for taking the time to write us a 5* review.
We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.
We hope you are enjoying wearing your Iona, Bam Bam & Zelda Sandals in this lovely weather we have been having .
We appreciate your custom greatly and we look forward to receiving further orders from you in the future!
West Midland Shoe
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Found the style I wanted
Found the style I wanted.
Swift no hassle delivery via Royal Mail thank you
July 30, 2025
Reply from Adessoshoes
Hi Carol
Thank you for taking the time to write us a 5* review.
We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.
We hope you enjoy wearing your Caitlin Elastics.
We appreciate your custom greatly and we look forward to receiving further orders from you in the future!
West Midland Shoe
I bought 2pairs sliders sandals
I bought 2pairs sliders sandals. I now have 5 pairs the same style. The most comfortable ever!!!!
July 14, 2025
Reply from Adessoshoes
Hi Elva
Thank you for taking the time to write us a 5* review.
We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.
Wow 5 pairs of Lexi you do love them. We will be having some new colours for next spring/summer so please keep an eye out.
We appreciate your custom greatly and we look forward to receiving further orders from you in the future!
West Midland Shoe
Reply from Adessoshoes
Hi Rosella
Thank you for taking the time to write us a 5* review.
We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.
We appreciate your custom greatly and we look forward to receiving further orders from you in the future!
West Midland Shoe
Stylish, comfortable, all leather made in UK.
I found just what I was looking for, comfy sandals in a neutral colour to go with skirts.
July 4, 2025
Reply from Adessoshoes
Hi Margaret
Thank you for taking the time to write us a 5* review.
We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.
We hope you are enjoying wearing your Italia Sandals in this lovely weather we have been having .
We appreciate your custom greatly and we look forward to receiving further orders from you in the future!
West Midland Shoe
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Good service and delivered in two days…
Good service and delivered in two days can’t fault any thing about the service
July 3, 2025
Reply from Adessoshoes
Hi Janet
Thank you for taking the time to write us a 5* review.
We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.
We appreciate your custom greatly and we look forward to receiving further orders from you in the future!
West Midland Shoe
Outstanding customer service.
Outstanding customer service.
I purchased a pair of adjustable adrsso sandals from QVC, I'd been wearing them for about a month and was so happy with fit and comfort when one of the metal fittings fell off and I didn't even notice.
I contacted customer service, explained my predicament and they told me they would look into it and call me back by the end if the day or the following morning.
Within an a couple of hours, I was phoned back and told they got their hands on a replacement for me and would not have to wait for some from the factory. Took my postal details and 2 days later they were on my doorstep. Very well packaged and the perfect match.
Superb service and cannot thank you enough, my sandals have been restored to their original beauty.
Trying to decide on my 2nd pair but the choices available are making it difficult for me to decide on which one to go for next. Beautiful comfortable products.
July 10, 2025
Unprompted review
Reply from Adessoshoes
Hi Elizabeth
Thank you for taking the time to write us a 5* review.
We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.
We try our very best to reply to queries the same day and help where we can . We are so pleased that your Sandals have now been restored and have plenty of life left in them.
We appreciate your custom greatly and hope you will consider us for further purchases in the future!
The West Midland Shoe Team
Pleased with sandals
Pleased with sandals
Have not worn yet they are little big especially right foot because I only have size 2 feet but look okay
July 7, 2025
Reply from Adessoshoes
Hi Pat
Thank you for taking the time to write us a 5* review.
We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.
We appreciate your custom greatly and we look forward to receiving further orders from you in the future!
West Midland Shoe
I order sandals lovely fit and the…
I order sandals lovely fit and the leather was as soft as butter highly delieted with them
July 7, 2025
Reply from Adessoshoes
Hi Jean
Based on your comments we think you may have clicked on the incorrect * rating.
We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.
We hope you are enjoying wearing your Abigail Sandals in this lovely weather we have been having
We appreciate your custom greatly and hope you will consider us for further purchases in the future!
The West Midland Shoe Team
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Reply from Adessoshoes
Hi Sharron
Thank you for taking the time to write us a 5* review.
We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.
We hope you enjoy wearing your Flora Sandals in this lovely weather we have been having .
We appreciate your custom greatly and we look forward to receiving further orders from you in the future!
West Midland Shoe
This was my first time for ordering
This was my first time for ordering. Really pleased with the delivery. Came earlier than expected.
Really impressed with the selection of choice .
Will definitely order again for other pairs of excellent quality footwear
June 26, 2025
Reply from Adessoshoes
Hi Sally
Thank you for taking the time to write us a 5* review.
We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.
We hope you enjoy wearing your Lexi mules.
We appreciate your custom greatly and we look forward to receiving further orders from you in the future!
West Midland Shoe
Reply from Adessoshoes
Hi Sally
Thank you for taking the time to write us a 5* review.
We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.
We hope you enjoy wearing your Astrid & Abigail Sandals.
We appreciate your custom greatly and we look forward to receiving further orders from you in the future!
West Midland Shoe
Easy ordering,prompt delivery
Easy ordering,prompt delivery. Mules just what I was looking for.
June 9, 2025
Reply from Adessoshoes
Hi Shelagh
Thank you for taking the time to write us a 5* review.
We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.
We hope you enjoy wearing your Ciara mules in this lovely weather we are having .
We appreciate your custom greatly and we look forward to receiving further orders from you in the future!
West Midland Shoe
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Beautiful boots
Beautiful boots: soft leather, beautiful design and fit.
Delivered promptly and beautifully packaged.
June 3, 2025
Reply from Adessoshoes
Hi Sandra
Thank you for taking the time to write us a 5* review.
We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.
We Hope you enjoy wearing your raine boots, but not just yet....
We appreciate your custom greatly and we look forward to receiving further orders from you in the future!
West Midland Shoe
The sandals were lovely but slightly…
The sandals were lovely but slightly too narrow for my feet. The return service was excellent and quick and I received a refund with no problems.
Thank you.
June 2, 2025
Reply from Adessoshoes
Hi Diane
Thank you for taking the time to write us a 5* review.
We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.
We are sorry that you had to return your Zuri Sandals and hope that you will try us again with a different style.
We appreciate your custom greatly and we look forward to receiving further orders from you in the future!
West Midland Shoe
Satisfied costomer
Quick reliable service arrived safely and fast,I have several sandals,I find them comfortable and well made.Even if you have to send back,the response is quick and easy,good firm to do business with highly recommend.
June 5, 2025
Reply from Adessoshoes
Hi Nadine
Thank you for taking the time to write us a 5* review.
We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.
We hope you enjoy wearing your Eula sandals.
We appreciate your custom greatly and we look forward to receiving further orders from you in the future!
West Midland Shoe
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