The opportunity to try Adesso because the Raine boot was offered at half price , has given me an insight into the real quality of these boots . I now know the size is accurate, the leather and the... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Easy to use website straight forward Delivered within time advised & free delivery Would certainly order through Adesso again Just one thing it would be great if Adesso carried a more extensive co... See more
Company replied
Love these shoes, wasn’t sure what to expect and with having specialist insoles to 1 foot I am quite careful what I end up choosing but these are great , bought for a future holiday , soft materials... See more
Company replied
The boots are very comfortable and soft inside.No blisters on first walk outside as many other boots have done. The studded outer leather is stylish, the colour an unusual broad bean shade of green wh... See more
Company replied
Company details
Written by the company
Adesso Shoes is a brand of West Midland Shoe Company; a family run business from the Midlands in the UK. We believe in quality and value which can be seen in our brands, Adesso, Capollini and Free Spirit which we supply to a global market.
Contact info
West Midland Shoe Company, ST14 8HU, Uttoxeter, United Kingdom
- 01889561790
- info@adessoshoes.com
- adessoshoes.com
4.7
Excellent
189 reviews
Replied to 83% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Perfect fitting and genuine leather
Perfect fitting and genuine leather. Highly recommended.
April 7, 2025
Reply from Adessoshoes
Hi Sunitha
Thank you for taking the time to write us a 5* review.
We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.
We hope you are enjoying your Cotton & Astrid sandals in the hot summer you are having right now in Australia.
We appreciate your custom greatly and we look forward to receiving further orders from you in the future!
West Midland Shoe
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Shoe’s exactly as described
Shoe’s exactly as described, very comfortable as I can no longer wear heels. I needed shoes that still looked good, started with one pair, I now within a week have four pairs in different colours, sizing is very true.
March 26, 2025
Reply from Adessoshoes
Hi Jennifer
Thank you for taking the time to write us a 5* review.
We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.
We hope you enjoy wearing all of your Adesso Shoes.
We appreciate your custom greatly and we look forward to receiving further orders from you in the future!
West Midland Shoe
Love these shoes
Love these shoes, so comfortable! I did have a problem but contact was good with a quick response.
March 21, 2025
Reply from Adessoshoes
Hi Pat
Thank you for taking the time to write us a 5* review.
We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.
It was lovely to talk with you and we are so sorry you had to return your Bam Bam mules on this occasion.
We appreciate your custom greatly and we look forward to receiving further orders from you in the future!
West Midland Shoe
great product,great service
March 10, 2025
Reply from Adessoshoes
Hi Peter/Kathleen
Thank you for taking the time to write us a 5* review.
We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.
We appreciate your custom greatly and we look forward to receiving further orders from you in the future!
West Midland Shoe
I love my adesso boots
I love my adesso boots. They are comfortable and look amazing. They arrived quickly, well packaged in cardboard - no plastic. Communication was good and ordering was easy. Wonderful!
March 10, 2025
Reply from Adessoshoes
Hi Gillian
Thank you for taking the time to write us a 5* review.
We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.
We hope you continue to enjoy your Liza boots.
We appreciate your custom greatly and we look forward to receiving further orders from you in the future!
West Midland Shoe
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Adesso Lily
Purchased the Adesso Lily in the new snake print for my Mother (96!). The leather is very soft and she finds this particular style very supportive and comfortable. This is her 4th pair. She loves all of the colours (white, gold, emerald and snake) but it would be good to have a traditional black leather.
Ordering was easy and the shoes arrived in good time.
March 3, 2025
Reply from Adessoshoes
Hi Carole
Thank you for taking the time to write us a 5* review.
We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.
We are so please your mother likes our Lily shoes and has many pairs. I will forward your comments onto the brand manager regarding the black leather.
We appreciate your custom greatly and we look forward to receiving further orders from you in the future!
West Midland Shoe
Comfortable feet More comfortable than any other…
More comfortable than any other ‘trainer type’looking shoes
Really like the touch of sparkle
Can walk all day in the shoes at age 83 the soles feel as though they are cushioned
Thank you elastics😊
February 13, 2025
Reply from Adessoshoes
Hi Gwen
Thank you for taking the time to write us a 5* review.
We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.
We hope you continue to enjoy wearing your Ezra Elastics.
We appreciate your custom greatly and we look forward to receiving further orders from you in the future!
West Midland Shoe
These shoes are quirky and beautiful
These shoes are quirky and different from the mainstream style.which is a bit more clumpy. They are beautiful, the leather is butter-soft so they are immediately comfortable even if like me, you have difficult feet! They are a fabulous colour too. I love them.
February 3, 2025
Reply from Adessoshoes
Hi Janet
Thank you for taking the time to write us a 5* review.
We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.
We appreciate your custom greatly and we look forward to receiving further orders from you in the future!
West Midland Shoe
Easy to use
Easy to use, arrived on time, no hassle, just what I expect. Would not hesitate to use again
February 3, 2025
Reply from Adessoshoes
Hi Lesley
Thank you for taking the time to write us a 5* review.
We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.
We appreciate your custom greatly and we look forward to receiving further orders from you in the future!
West Midland Shoe
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Order and delivery went as smooth as…
Order and delivery went as smooth as can be. I was delighted with the shoes when they arrived, and immediately tried them on- thankfully they fitted perfectly- true to size. Very comfortable-lovely, soft as butter feeling… Thankyou
January 9, 2025
Reply from Adessoshoes
Hi
Thank you for taking the time to write us a 5* review.
We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.
We hope you enjoy wearing your Emmie Sandals when the weather improves.
We appreciate your custom greatly and we look forward to receiving further orders from you in the future!
Great Service Fab boot
Fast excellent delivery and love the boots as do all my friends
January 9, 2025
Reply from Adessoshoes
Hi Evy
Thank you for taking the time to write us a 5* review.
We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.
We hope you enjoy wearing your Bronte Boots.
We appreciate your custom greatly and we look forward to receiving further orders from you in the future!
Very efficient service
Order went through straight away. Despatched and delivered as stated.
Product as described.
January 3, 2025
Reply from Adessoshoes
Hi Judith
Thank you for taking the time to write us a 5* review.
We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.
We hope you enjoy wearing your Layla Pumps.
We appreciate your custom greatly and we look forward to receiving further orders from you in the future!
Easy to order
Easy to order. Super fast delivery. Really nice product, well packaged simply.
December 12, 2024
Reply from Adessoshoes
Hi Fiona
Thank you for taking the time to write us a 5* review.
We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.
We hope you enjoy wearing your Norah Boots.
We appreciate your custom greatly and we look forward to receiving further orders from you in the future!
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The boots are lovely soft leather
December 2, 2024
Reply from Adessoshoes
Hi Rosalind
Thank you for taking the time to write us a 5* review.
We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.
We hope you enjoy wearing your Kirsty Boots.
We appreciate your custom greatly and we look forward to receiving further orders from you in the future!
Absolutely loved the colour and style…
Absolutely loved the colour and style of the boots, but unfortunately too narrow. Also difficult to get foot in where zip was positioned.
November 22, 2024
Reply from Adessoshoes
Hi Lynda,
It's great to hear that you loved the boots and I'm sorry that they didn't fit you. Every brand, style, unit and upper design will fit slightly differently, and naturally everyone's feet are unique but we try our best to be consistent with the fitting across the brand.
Thank you for the feedback about the zip location, I'll be sure to pass on your comments to the design team.
We hope to see you again soon.
Best Regards,
The Adesso Customer Service Team
Excellent.
November 27, 2024
Reply from Adessoshoes
Hi Gail
Thank you for taking the time to write us a 5* review.
We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.
We hope you enjoy wearing your Marley Boots in this horrible weather we are having at the minute.
We appreciate your custom greatly and we look forward to receiving further orders from you in the future!
Very easy to order
Very easy to order
They came sooner than expected.
I was kept informed on delivery
Fantastic product. Brilliant quality lovely fit
November 26, 2024
Reply from Adessoshoes
Hi Shirley
Thank you for taking the time to write us a 5* review.
We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.
We hope you enjoy wearing your Marley Boots.
We appreciate your custom greatly and we look forward to receiving further orders from you in the future!
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So comfortable
So comfortable. Was able to wear them for a whole day with no breaking in. The leather is so soft and the support inside is amazing
November 25, 2024
Reply from Adessoshoes
Hi Louise
Thank you for taking the time to write us a 5* review.
We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.
We hope you enjoy wearing your Nancy Shoes specially as you have not had to break them in.
We appreciate your custom greatly and we look forward to receiving further orders from you in the future!
Most comfortable, colourful shoes ever.
I already have several pairs of Adesso Sarah style shoes in different colours. They are the most comfortable leather shoes, my friends always comment that they look great. I just love them.
December 2, 2024
Reply from Adessoshoes
Hi Maureen
Thank you for taking the time to write us a 5* review.
We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.
We appreciate your custom greatly and we look forward to receiving further orders from you in the future!
Great product and great service.
November 22, 2024
Reply from Adessoshoes
Hi Jane
Thank you for taking the time to write us a 5* review.
We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.
We hope you enjoy wearing your Kai Boots .
We appreciate your custom greatly and we look forward to receiving further orders from you in the future!
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