AdhdrighttochooseReviews 

Created with AI, based on recent reviews

Looking at 79 reviews, most reviewers were unhappy with their experience overall. Customers frequently report significant issues with the company's service, finding it difficult to contact them via phone or email, with many attempts going unanswered or resulting in long hold times. This lack of communication extends to ignored emails, unreturned calls, and a general feeling of being unsupported, especially concerning medication and follow-up care. Many people express frustration with missed appointments, delayed prescriptions, and a perceived lack of care or empathy from the staff, leading to significant anxiety and distress. Conversely, a small portion of people felt satisfied with their experience, praising specific clinicians for being thorough, understanding, and providing excellent support during assessments and medication discussions. Some reviewers highlighted positive interactions with particular staff members, noting their warmth, compassion, and ability to make the process smoother, even when dealing with complex issues. These customers appreciated the timely diagnosis and the helpful guidance received, contrasting with the overall negative sentiment regarding communication and service delivery.See more

Reviews shaping this summary

There was a quick initial response from Harrow Health, which was appreciated. However, I now need to amend an informant’s details and there appears to be no option to do this. I’ve tried contacting th... See more

Hi. The Dr who carried out the assessment was excellent. The Dr I speak to during titration is also good. HOWEVER customer service is really poor. I have been trying to phone (call rings out... See more

I am prepared for a difficult journey after reading reviews but so far, I was referred by my GP (that itself was a frustrating process which took much longer than it should have), I made my initial... See more

I’m with Harrow Health and my assessor is great, but that’s where all the positive stuff ends. When it comes to the rest of the service, they are very good and making sure you feel like a burden... See more