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Review summary

Created with AI, based on recent reviews

Most reviewers were unhappy with their experience overall. Many people were dissatisfied with the customer service, describing it as slow, unhelpful, and inefficient, with some reporting that issues were not fixed even after multiple attempts. Customers also faced significant problems with their subscriptions, including changes to terms for existing deals. Reviewers also experienced various technical issues, including slow video loading and processing times, videos not rendering, and broken embed codes. However, some people were satisfied with the user experience and the platform's features, finding it a valuable tool for video hosting, especially for startups on a tight budget. They appreciated the customizable video player, quick uploads, flexible embedding, and detailed watch analytics. Some customers also found the support polite and helpful, despite acknowledging that some minor issues still needed to be addressed.

What people talk about most

User experience

Clients share positive opinions on user experience, with many praising the platform's features like video... See more

Website

People report ambiguous experiences with the website. Some customers praise its ability to simplify their... See more

Customer service

Reviewers express strong dissatisfaction with customer service. Many describe the support as slow, unhelpful,... See more

Subscription

Users describe negative interactions with subscription. Many customers report that their lifetime plans were... See more

Price

Customers consistently note ambiguous experiences with price. Many reviewers express frustration, citing... See more

Reviews shaping this summary

Rated 2 out of 5 stars

The offer is good, but it's doubtful how they can maintain their infrastructure. Sure enough, some of my hosted videos can't be played. It takes more than 2 minutes for the video to load. Support is t... See more

Rated 1 out of 5 stars

One of the worst companies on the planet... they will scam you like never before. Issues don't get fixed, requests dont get handled, and they move on to another project once they are done with one a... See more

Rated 1 out of 5 stars

I've been using Adilo for more than a year now, and I've probably contacted the customer support more than 25 times to fix some bugs or server issues. It has never - literally never - worked flawlessl... See more

Rated 1 out of 5 stars

Super unreliable. The certificate for my domain expires every 90 days and they do nothing about it until I nag multiple times in their chat. They have one job, to reliably host media and they seem una... See more


Company details

  1. Software Vendor

Written by the company

Adilo is an all-in-one video hosting and marketing platform for businesses and content creators offering a seamless, and buffer-free streaming that gets your videos to your audience faster. Adilo video platform is the first business video hosting service to provide enterprise-grade content protection and anti-piracy technology at affordable rate for businesses, online marketers and e-learning course creators to protect their premium content.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

833 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

False advertising - a scam

Beware... I signed up for the lifetime plan. PAID the one off fee and now tell me that I will have to go on the monthly plan and make regular monthly payments. Non existent support its a bot on repeat.

There are much more reliable companies out their who both support you and back up what they advertise.

November 1, 2025
Unprompted review
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Rated 1 out of 5 stars

they changed prices and deals and…

they changed prices and deals and threatened me pay more or delete contents , i paid them for alife time subscription a huge amount of money amd after that they told me if i do not pay more monthly they will delete my contents and videos

November 6, 2025
Unprompted review
Rated 1 out of 5 stars

Super unreliable

Super unreliable. The certificate for my domain expires every 90 days and they do nothing about it until I nag multiple times in their chat. They have one job, to reliably host media and they seem unable to do that. Beyond that, uploads are slow and sometimes it takes hours for a short video to "process" before it's posted. Avoid.

November 6, 2025
Unprompted review
Rated 1 out of 5 stars

Unacceptable

Bought a Lifetime plan and now Adilo forces all lifetime users to switch to subscription or lose access. No refund, no partial refund.

October 17, 2025
Unprompted review
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Rated 1 out of 5 stars

Scammed

Scammed. Please please be aware. This was a costly error to get involved with this company. I signed up for the agency plan which gave me unlimited space for a lifetime. A one off fee and no monthly payments ever. They now tell me that they can't sustain that offer and I will have to go on the monthly plan. Total deception. I have asked for a refund for false advertising but they have responded with 'not eligible'. They appear to be in trouble. I'll be looking to take this further.

October 13, 2025
Unprompted review
Rated 2 out of 5 stars

Cheap but not reliable

The offer is good, but it's doubtful how they can maintain their infrastructure. Sure enough, some of my hosted videos can't be played. It takes more than 2 minutes for the video to load. Support is terrible as well.

September 17, 2025
Unprompted review
Rated 1 out of 5 stars

They are constantly having issues as a…

They are constantly having issues as a platform. Issues with access, issues with loading. I have clients complaining all the time about the platform and its function. And their customer service is super slow and not efficient. They need days to resolve anything and they do not inform you about anything. Feels like screaming into the void.

September 16, 2025
Unprompted review
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Rated 1 out of 5 stars

Did not honour LTD

Did not honour LTD. Bought a lifetime deal with them for video hosting, but Adilo has chosen to cancel it without notice to customers.

September 15, 2025
Unprompted review
Rated 1 out of 5 stars

Not Good At All!

Just learned and confirmed via Adilo support, that they are not honoring the Lifetime Deal purchases. Hate to see them take advantage people like this. LTD's are the "lifetime" of the Software, not the lifetime of the desire to honor their obligation after taking peoples money. Software is still operational, so I can see some big issues in the future for this company unless they make this right via refunds or honoring their obligations. Not a good look!

August 29, 2025
Unprompted review
Rated 5 out of 5 stars

All-in-one platform for my video business

I run an online video business teaching creative skills, and Adilo has helped me simplyfy my setup. I no longer need separate tools for hosting, screen recording, and basic analytics, it's all in one place. The video engagement reports help see how my students are interesting with the tutorials, and being able to add CTAs directly into videos is a nice bonus. It's not perfect, but for my use case, It's been working really well.

August 2, 2025
Rated 5 out of 5 stars

Clean interface, serious power under the hood

I didn't expect much at first, but the depth of features blew me away. You get video heatmaps, conversion tools, DRM, chapters, and interactive elements-without needing a dev team. Plus, the interface feels lightweight and responsive. It's one of those tools that rewards you the more you use it.

August 13, 2025
Unprompted review
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Rated 4 out of 5 stars

Good features but a learning curve

Okay so the dashboard was a bit much at first. So many menus and settings. It took me a weekend to really get it. But now my videos are organized in folders the player matches my brand and the adaptive streaming means no more buffering complaints. So yeah worth the initial effort.

August 8, 2025
Unprompted review
Rated 5 out of 5 stars

Great for video lead gen

We embed Adilo in our landing pages and the conversion popups work like magic. Viewers are already engaged and it's the perfect moment to capture their email. We doubled our leads in one campaign by switching the video host and adding there pre-roll sign-up form. Worth every penny.

August 6, 2025
Unprompted review
Rated 3 out of 5 stars

Good features, inconsistent experience

I like Adilo's potential but some things feel half-baked. The uploader froze a couple of times when I was batch uploading, and subtitle syncing has been hit or miss. That said, playback quality is excellent and support actually responds. Hoping the next few updates smooth out the rough spots.

August 5, 2025
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Rated 5 out of 5 stars

Switching from Loom to Adilo, no regrets

I moved from Loom because I wanted more branding options and better video privacy. Adilo checked those boxes for me. I can add my logo, set up custom domain, and restrict videos to specific invited people. The UI took a day to get used to, but it's been smooth sailing since

July 16, 2025
Unprompted review
Rated 5 out of 5 stars

Robust enough for enterprise

We needed a platform with DRM, team roles, video gating, and SSO. Adilo offered all that at a far better price than the "big names." We onboarded 70+ staff members last month and everything worked without a hitch. Viewer security policies were also a nice surprise

July 25, 2025
Unprompted review
Rated 4 out of 5 stars

Lots of updates, sometimes too many

One thing I've noticed is they push updates pretty frequently, which is good... but also means things change often. I once logged in and couldn't find a tool I use daily because it moved tabs. Not a bing deal, but still. On the upside, it shows they're constantly improving the product.

July 19, 2025

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