Admirals Group Reviews 2,158

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 93 reviews, reviewers had a great experience with this company. Customers consistently praise the excellent customer service, highlighting the helpfulness and responsiveness of the staff. Many users appreciate the smooth and user-friendly experience, noting the efficiency of the service and the ease of deposits and withdrawals. However, some people were dissatisfied with aspects of the payment process, mentioning slow transaction times for withdrawals and issues with account verification. A few other people also felt that customer support was not always responsive, particularly regarding certain communication channels.

What people talk about most

Customer service

Consumers generally express satisfaction with customer service, highlighting excellent support, professional... See more

Service

Reviewers mention positive feedback about service. Many customers express satisfaction, highlighting good... See more

Staff

Reviewers highlight positive aspects of staff, praising their professional and personal assistance. Many... See more

User experience

People report positive experiences with user experience. Many customers find the platform very user-friendly,... See more

Payment

Customers had ambiguous experiences with payment. While some reviewers praised fast deposits and withdrawals,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great broker, I can manage multiple investment accounts under my account. Just small improvements in the UI would be awesome, like seeing the account name when transferring funds and not just the acc... See more

Company replied

Rated 4 out of 5 stars

I like the Support it is fast and really tries to help you. The Broker is Overall really good to use simply structured and payouts are fast. Only 4 Stars because i had a issue where the Service... See more

Company replied

Rated 5 out of 5 stars

I have been with Admiral Markets for a number of years now and have never had any problems. They have always helped me especially with the transition from the MT4 to MT5 platform. I find both deposits... See more

Company replied


Company details

  1. Investment Service
  2. Finance Broker
  3. Holding Company

About Admirals Group

Written by the company

Best Broker

Our Vision

To become an integral part of people's financial journey! We're here to provide innovative and accessible trading and investment solutions through top multi-asset platforms.

About Admirals Group

Established in 2001, Admirals Group is a reputable provider of trading and investment services, opening up access to global markets for individuals worldwide.

Our offering spans 8,000+ trading instruments*, including Forex, CFDs on indices, metals, energy, bonds, digital currencies, stocks, as well as investments in shares and ETFs to tailor your portfolio.

Our Platforms and Educational Resources

Admirals Group offers the top multi-asset platforms MetaTrader 5 & MetaTrader 4, as well as the Admirals Platform to suit different trading styles, and provides comprehensive online courses and webinars designed to support traders at all levels—beginner, intermediate, and advanced—across the world.

Customer Support

Our Customer Support Teams strive to facilitate our clients throughout their financial journey by delivering personalized service to resolve inquiries efficiently.

Achievements

Having received over 70 international awards, we proudly continue our expansion globally.

Risk Warning

CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 75% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.

*Product offerings can differ based on the investment firm and the client's country of residence.


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Admirals is a good broker

Admirals is a good broker. Everything went well and smoothly. Excellent service I look forward to continuing to work with them. Many thanks. 💯

August 21, 2023
Unprompted review
Admirals Group logo

Reply from Admirals Group

Dear Client,
Thank you for your feedback and rating!

With best regards,
Admirals

Rated 1 out of 5 stars

They took all my 44.75$ and also like robbing me!!

There were 45$ in my wallet account and they have deducted 44.75$ from my personal account and says that that is a correction!
My wallet ID: 3996801
They have took my money and now don't giving me the reason why they have deducted the money from my wallet ID!
I need a full explanation and also give me the money back ASAP.

August 2, 2023
Unprompted review
Rated 5 out of 5 stars

High-Five-Stars!

Admirals offer Great Services with their Great Staff. I know them for several years now and I look forward to dealing with them in many years yet to come.

July 30, 2023
Unprompted review
Admirals Group logo

Reply from Admirals Group

Dear Client,
Thank you for your feedback and rating!

With best regards,
Admirals

Rated 5 out of 5 stars

The support is amazing

The support is amazing. My account manager, Zac, is most helpful and keeps me updated on important issues. The experience overall is of a very high quality and I can recommend Admirals with confidence. The whole process is absolutely transparent and transactions are processed quickly.
The webinars are a must if you want to really learn trading.
Keep doing great work at Admirals. Your Team is the best!!

July 27, 2023
Unprompted review
Admirals Group logo

Reply from Admirals Group

Dear Client,
Thank you for your feedback and rating!

With best regards,
Admirals

Rated 1 out of 5 stars

Scam

I trade with bouns that they are gave but just after I made more then 100$ I noticed that they are starting to take money from my account I try to talk with them but they don't reopened

July 20, 2023
Unprompted review
Rated 1 out of 5 stars

For a LIVE account I was required to…

For a LIVE account I was required to accept the terms and conditions.
Clicking the terms and conditions link, it opens a page having 404 error and no terms and conditions listed details.

I consider this 404 error inacceptable as long as the trader has to use real money and term and conditions regulates the way the money are managed.
It looks like another scam.

L.E. I have screen capture and short movie that proves the above comment. If Trustpilot requires, I can send it to.

July 21, 2023
Unprompted review
Admirals Group logo

Reply from Admirals Group

Dear Vio,
Thank you for your feedback!

We have been providing our services for more than 20 years and are a regulated company and operate in strict compliance with the regulations.
As we can see everything is working correctly.
Our employee will contact you to explain the situation in more detail. We apologize for any inconvenience caused.

With best regards,
Admirals

Rated 1 out of 5 stars

Fraud

the change of bonus conditions should not apply to accounts opened before 11.07.. Fraud

July 20, 2023
Unprompted review
Rated 1 out of 5 stars

Illegitimate/Fake promotions

I recently traded using their $100 no deposit bonus promotion. Accumulated over $500, proceeded to deposit my funds which I traded to the tune of 12 lots. But they declined to withdraw my profits citing reason as contradiction to their internal company rules.
I contacted them to know how possibly i violated your rules-their compliance team and personal account manager- via email. i mean i never used prohibited trading strategies and still finessed my 12 lots requirement with my initial 40 dollar deposit. I know as a seasoned trader there's no question on legitimacy of profits. I invested a lot of time and skills in this trading activity which never got to be appreciated nor refunded. I never got a tangible response instead they sent a termination email telling me to withdraw only my initial deposit.

My wallet number is 3965509. Account Number: 83061546.

Edit (Admiral Market has reached out to me via this platform asking for my details which I have sent them. I will update this review as soon as I get their response on the issue. I really hope they will resolve the issue and their reply here is not hot air)

June 27, 2023
Unprompted review
Admirals Group logo

Reply from Admirals Group

Dear Julius mutune,
Thank you for your feedback!

We will check the information and get back to you with an answer as soon as possible.

With best regards,
Admirals

Rated 1 out of 5 stars

I don't recommend!!

I don't recommend!!!
I thought the company was trustworthy, but I miscalculated! The referral program was clearly described: a person could choose one of two forms of fulfilling the conditions to get a bonus. Most people chose 30 day deposit and investment. The company suddenly changed the conditions of the promotion today and everyone has to do different conditions! Even those who had previously registered on completely different terms of the promotion. Embarrassing. No company I have recommended has ever acted in such a brazen manner

July 11, 2023
Unprompted review
Admirals Group logo

Reply from Admirals Group

Dear Kinga Merynda,
Thank you for your review and for contacting us.

We deeply regret for this situation.

Our team values the loyalty of our customers and pays great attention to the reputation of the company as a whole.

We would like to receive an assessment of the results on a specific case, so please contact us by email (poland@admiralmarkets.com).

Hope for your understanding.

Sincerely,
Admirals

Rated 5 out of 5 stars

Explaining into details helped improve…

Explaining into details helped improve my trading skills. Good how you make it known to beginners like me how to be patient on the market and have a trading plan. Best online site I ever viewed

July 8, 2023
Unprompted review
Admirals Group logo

Reply from Admirals Group

Dear Edward Akosah,
Thank you for your feedback and rating.

With best regards,
Admirals

Rated 5 out of 5 stars

atencion insuperable por parte del…

una atencion insuperable por parte del Sr Jose

Super buena.
Me ayudo a instalar y configurar la plataforma en mis ordenadores

June 22, 2023
Unprompted review
Admirals Group logo

Reply from Admirals Group

Estimado Cliente

Muchas gracias por sus comentarios y por la alta valoración de nuestro trabajo.

Un cordial saludo,
Almirals.

Rated 4 out of 5 stars

The best broker

The best broker! nice job

June 11, 2023
Unprompted review
Admirals Group logo

Reply from Admirals Group

Dear Goka Vladimir!

Thank you for your feedback and high appreciation of our work!

With best regards,
Admirals

Rated 3 out of 5 stars

Their Support Team Is So Good And I…

Their Support Team Is So Good And I Like That But Their Policies To NDB is Not Good. A Poor Guy Who Have Talent To Make Profits Without Loss Cannot Withdraw His Profit Without Deposit.

June 2, 2023
Unprompted review
Admirals Group logo

Reply from Admirals Group

Dear Shahab Ali,
Thank you for your feedback and for appreciating the work of our support!
We strive to provide quality and reliable service. As for the NDB bonus, we suggest that our clients familiarize themselves with the terms and conditions and only after agreeing to the terms, start participating in the promotion. The conditions are publicly available (https://fxstatic.s3.amazonaws.com/pdf/No-DepositBonus_promotion_with_Aglobe_Investment_Ltd.pdf).

We hope for your understanding, please feel free to contact us directly.

With best regards, Admirals

Rated 5 out of 5 stars

Trustworthy company with good support

Trustworthy company, with very good support from their people that are always there to help, also person I speak with is very professional and knowledgeable.

The only downside is they dont offer Tradingview.

May 25, 2023
Unprompted review
Admirals Group logo

Reply from Admirals Group

Dear Tadej,
Thank you for your feedback and rating!
We are happy to inform that we have a planned launch of the Trading View by mid June.

With best regards, Admirals

Rated 1 out of 5 stars

Very bad company close my account and…

Very bad company close my account and stolen my profit I can only withdraw my deposit balance
And my profit they removed
I can't login to my account now after my review

January 26, 2023
Unprompted review
Admirals Group logo

Reply from Admirals Group

Dear, Maha
Thank you for your feedback!
We need time to check the information and we will get back to you with an answer.

With best regards, Admirals

Rated 5 out of 5 stars

Truly 5 - Star Broker

I've been trading with Admirals for some time now. I, personally, never had any problems with this broker. He gets 5-Stars from me because he deserves it. Recently I had a negative balance on my trading account due to a spike on EUR-USD. I asked Admirals via e-mail to reset my account balance to Zero, and they did ! Two days later my account balance was credited (compensated) with the FULL amount that I lost due to that spike. Reliable and honest broker. Thank You Admirals, and keep up the good work - don"t ever change / and I will be your customer forever.

May 12, 2023
Unprompted review
Admirals Group logo

Reply from Admirals Group

Dear Florian Vasile Bagulescu,
Thank you for your detailed feedback!

Thanks to you, we are getting better. We always try to take care of the loyalty of our customers and provide quality service.

With best regards, Admirals

Rated 5 out of 5 stars

Great

Great, "quite old", responsible company

May 12, 2023
Unprompted review
Admirals Group logo

Reply from Admirals Group

Dear That IsMe,
Thank you for your feedback and high appreciation of our work!

With best regards,
Admirals

Rated 5 out of 5 stars

One of the best brokers

I have deposits at 4 brokers. Selected them thoroughly. Admirals is among them. I can note the following pros:
- very small spreads (I have ECN account)
- fast execution
- you can select between several jurisdictions - very useful after Eurocommission desided to take care of my money and cut leverage for retail clients; thank you, bureaucrats, but I can help myself without your overconcern
- you can transfer funds between abovementioned jurisdictions easily
- very goods conditions of deposits and withdrawal
- free powerful VPS
- rather fast and helpful support

And, of course, there are some drawbacks:
- no copytrading
- no cent accounts - very useful tool when your deposit is less than $5000

April 21, 2023
Unprompted review
Admirals Group logo

Reply from Admirals Group

Dear Client!

Thank you for your feedback and high appreciation of our work!

With best regards,
Admirals

Rated 5 out of 5 stars

I work with Admiral since summer last…

I work with Admiral since summer last year. Pretty satisfied with it. Web version and mobile app are comfortable to use and intuitive understandable. Admiral has very strong tech support which I use pretty often. Can recommend it 100%.

April 21, 2023
Unprompted review
Admirals Group logo

Reply from Admirals Group

Dear Client!

Thank you for your feedback and high appreciation of our work!

With best regards,
Admirals

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look