Manawa Reviews 

822
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for being super friendly, professional, and knowledgeable, making activities enjoyable and safe. Many people highlight the excellent service, noting that activities are well-organized and efficient, often exceeding expectations. The booking process is frequently described as easy, intuitive, and fast, with good communication and user-friendly systems. However, some customers also noted issues with the booking process, experiencing cancellations, vouchers becoming invalid, or difficulties securing reservations, leading to dissatisfaction. A few other people also felt that the company was disorganized, with conflicting information and instances where they were not picked up for booked tours.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, friendliness, and... See more

Service

Users describe positive interactions with service, with many reviewers praising the excellent guided tours... See more

Booking process

Reviewers highlight ambiguous aspects of the booking process, with many finding it easy and efficient,... See more

Location

People report positive experiences with location, often highlighting the beautiful and majestic scenery.... See more

User experience

Consumers find the user experience to be overwhelmingly positive, describing it as smooth, seamless, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We used Manawa to book our kayak excusion in Tenerife. The location was splendid at the punta de teno where we started our journey. We saw los Gigantes which are spectacular. We could enjoy the snorke... See more

Rated 5 out of 5 stars

Well organised, super friendly but also professional. They had various kayaks for different abilities. One of the best guided kayaking tours we’ve been on. Went to a couple of caves and gave some int... See more

Rated 5 out of 5 stars

Used Manawa to book my Raclette Rubber Boat Tour on Lake Brienz, Interlaken. The event was a magical experience with excellent food, wine and lovely scenery. Could not ask for more. The boat driver wa... See more

Rated 5 out of 5 stars

I had such a great time surfing with Manawa! The vibe was super friendly and relaxed, but also very professional. Booking was super easy and intuitive, and even when I had to make some changes it was... See more


4.3

Excellent

TrustScore 4.5 out of 5

822 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 39% of negative reviews

Typically replies within 2 weeks

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4.3

All reviews

(822)

152 reviews in the last 12 months

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Rated 5 out of 5 stars

Everything was well organised

Everything was well organised, well communicated and punctual. Staff were friendly, helpful and knowledgeable, making this a fantastic trip to remember.
There was plenty time…no rush and the reindeer ride was so peaceful as we glided through the beautiful , snow covered trees. It was a thrill to actually be amongst the reindeer to feed them. This was a highlight of our trip.

December 26, 2023
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Rated 5 out of 5 stars

Highly professional

Very easy to order and cancel tours. Its website is easy to navigate. Prompt responses and refunds without fuss. Highly efficient.

November 10, 2023
Unprompted review
Rated 5 out of 5 stars

Great Experience

Manawa was an excellent activity booking experience. I trusted the process the entire time, I received great communications from the company, and was connected with a fantastic tour company.

November 7, 2023
Unprompted review
Rated 5 out of 5 stars

First paragliding experience, at Signal Hill in Cape Town.

This was our first paragliding experience and it was great. Very professional setup from the initial online booking process through to the flight itself, with good communication throughout (including weather assessment in the lead up to the flight). Our pilot Jacques was very experienced, gave us confidence from the start and was a pleasure to be with.

October 20, 2023
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Rated 5 out of 5 stars

Skydiving

We had a great experience from the moment we went into the ijump office in Maspolomas. Agatha was very helpful and explained everything to us clearly. I met Seba who put me at ease with his sense of humour, my husband met Leo who also put him at ease with his humour and pleasant manner. We had no issue jumping out of a plane from 10,000 feet after meeting Seba and Leo. Thanks!

September 23, 2023
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Rated 5 out of 5 stars

Parasailing

My husband and I went in n a tandem parasailing experience, which we loved from start to finish. Amazing staff and crew and fantastic photos too 😁

September 1, 2023
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Rated 1 out of 5 stars

Dishonest Advertising, Rude Customer Service

The company significantly misrepresented the service it sold. We booked paragliding over the archaeological site of Delphi with an advertised flight time of 20-30 minutes.

The actual paragliding was not over Delphi and lasted just over 5 minutes. Manawa representatives offered a 20% refund, which we did not feel was fair given the circumstances. During the dispute, Manawa even changed the activity description in order to cover its tracks. One of the agents in particular, Sam, was particularly rude and dismissive.

I wrote a factual but negative review on Manawa's website, which they never published. It makes me wonder how many other unfavorable reviews have simply been silenced.

Manama's response below is a good example of their duplicity. I'd already communicated extensively with them and they didn't help. But for the heck of it, I sent them a follow up email after they posted here and asked me to reach out. They didn't reply. Their message here is just for show.

August 4, 2023
Unprompted review
Manawa logo

Reply from Manawa

Good morning,
Thank you for your comment.
Feel free to contact us via email so that we can review your case and offer you a solution.
Best regards.
Manawa

Rated 5 out of 5 stars

Santorini scuba dive

Amazing experience for beginners or new divers, our instructor Dimitris was incredibly helpful and took the time to explain everything, he was very knowledgeable and made the experience one to remember! 10/10 definitely recommend to anyone who visits the island.

August 30, 2023
Unprompted review
Rated 5 out of 5 stars

A great introduction to Via Ferrata for…

A great introduction to Via Ferrata for myself and my teenage daughter.
Our guide (veto) was a really nice guy, very experienced and patient. KoflerSport were lovely too and gave us beer and chocolate when we finished!

August 21, 2023
Unprompted review
Rated 5 out of 5 stars

Manawa is very professional

I booked a horse ride in the sea in Tamarin, Mauritius through Manawa. The Manawa team acted professionally from learning about the details of the activity to booking and placing the order and following up on the details afterwards. The activity itself was fantastic and our family had a great time.

August 7, 2023
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Rated 5 out of 5 stars

Great experience all round

Problem with the online booking quickly resolved by a very helpful person. The activity we booked was really fun and we all had a great time

July 29, 2023
Unprompted review

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