Ads Google Reviews 938

Google Ads is a scam. You set your budget then your accounts says how much you will be charged for the month. They consistently overcharged me by twice to three times the amount and they even admit it then you can't get them to do anything about a refund.

Do not spend your money. This company used to be great and I had loads of ROI in early 2010 campaigns but now it's safe to say it went completely down the toilet. They're not only useless as an advertising platform, they're also a bunch of con artists that will literally steal money out of your pocket. The spend $400 to get $400 promo is also a con. I've had two clients who missed the promo by spending $200 in the first month, upping the budget by 30% for the second month, and spending $180 throughout the second month mysteriously missing the promo by $20 even tho the budget was higher. Their support team, as the platform itself, is completely useless and unsupportive. They only reply to you if you're not complaining and I would like to leave a big thumbs down to Xochille Anne Calixto. It's shocking to me how these multinational BS companies are allowed to trade this way.

Google ads does not work. You will probably only loss your money if you run Google ads. Their support have only one goal which is to make you spend more money.

Recently had to change my credit card, and they made me go through a convoluted verification process that got messed. Now they won't even let me pay, and their customer support is terrible to non-existant.

Advertising (not anymore)!on google local adds is a complete ripoff because half of the time they send leads (very expensive $50 plus) that have nothing to do with the service you provide and when asked for a refund it’s ALWAYS denied!

When I try to sign in to Google Ads, the page doesn’t load. I called Google Ads support and was told “Google Ads is up and running, miss this isn’t a Google issue.” It’s quite funny being told that, when the Google Ads campaign dashboard itself doesn’t load and gets stuck on the loading screen.
The Google Ads call is a WASTE OF TIME they are not capable of anything.

My company has had google ads for over 4 years. I have spent thousands with Google Ads. My company relocated back to Los Angeles County in 2025. I attempted to update my account with a new business address. Every since then, early 2025 I have been suspended and accused of deceptive business practices by Google Ads.

I have jumped through hoops, bent over backwards, provided state documentation of legitimacy, BULLSHIT VERIFICATION VIDEOS ETC, photos about my business, BUT YET THIS EXCESSIVE POWER COMPANY REFUSED TO UNSUSPEND MY ACCOUNT AFTER THOUSANDS PAID OVER THE YEARS.
If the State of CA documents are not enough to satisfy your power control, then @##@%@#$@$@# GOOGLE!!!!

MY ADS AREN'T RUNNING BUT THE SPAM CALLS ARE OUT OF CONTROL, AND ALWAYS HAVE BEEN SINCE INDEXED BY GOOGLE.
I have joined the class action lawsuit.

BOYCOTT!! GOOGLE!!

Google is a $4 trillion dollar company but has the absolute worst customer service experience I've ever had. The service representatives all lie, about everything. Indian scammers running the customer service of a $4 trillion company. Criminal!

This is supposed to be their flagship product?

Ive been paying for cold calls because that's all im getting!

Sick of downing tools to answer scam companies from abraard!!!

Google adds is a waste of money

All my credit for November 2025 was 90£ I pay 30£ on 27/11/2025 and after that I see Google ads take another 200£ I don't know why if all my credit is 90£.I wish to tank you to Google ads for this scam credit and I waiting apologise for this inconvenience.In the last period costumer service is por because is to many agencies in the middle I think Google ads have to check little more the agencies who give them services. Because in Romania is disaster with Google ads and the farm bot

I hadn’t used my account in months, and out of nowhere it was accessed from Japan, the language was switched from English to Chinese, and campaigns were launched authorising hundreds of dollars per day. Classic account compromise.

I panicked and tried to get help — only to discover that Google Ads doesn’t even have a phone support line. After fighting through their AI chatbot, I finally reached email support.

And here’s the punchline:
Despite seeing (1) a login from Japan, (2) the sudden language change, and (3) a massive spike in spend after months of inactivity… Google still refused to acknowledge the hack. They told me I was responsible for all the charges.

After days of back-and-forth, I received zero help. No refund. No protection. No accountability.

Absolutely disgraceful behaviour from a multibillion-dollar company. No wonder their platform is drowning in 1-star reviews.

Avoid Google Ads. Spend your advertising dollars anywhere else.

Disgusting company, fake billing, invalid clicks, incompetent agents, lies, fake analytics, fake promises, complaints service non existent…massive illegal scam! Why do they still exist? Absolute parasites!

THIS IS SCAM! BEWARE AND DO NOT USE!! YOU WILL BE CHARGED FOR EVERYONE ELSE LEADS IN YOUR AREA. THIS IS BAD AND IT DOES NOT WORK

Terrible communication, no customer service number to call. My ads got hacked, reported the issue myself to Google my account suspended. Unable to advertise no response to email communication just radio silence.
Over 11 years spent around £200,000 with them and I don’t even get the basic level of help.
Absolutely absurd behaviour from Google who treat paying customers like dirt. Monopoly companies hold to much market share and to much power and should be made accountable not be able to treat customers this way.

My ads keep getting disapproved for 3 weeks now, because in one video i said the word "trump". First they literally said that "our algorithm noticed the words "President Donald Trump" in your video title "How to Open a Construction Company" Yes you read that right! The podcast has Nothing to do with politics, strictly mentioned that could make an intro to help set up barrier reefs (the podcast is about construction). They admitted to making a mistake, then they told me I have to delete the piece of video where I say trumps name. I did. Restarted ad, disapproved. Again they admitted that yes, there is no more mention of Trump and to restart the ad. Then I got disapproved for SHOCKING content and changed content. Its 3 guys talking at a table!!!! They admitted again that ai made a mistake AGAIN and to restart the ad. Again disapproved for Political Content. Appeal, denied. So far 11 times they apologized, asked to restart and disapproved. I wish I could punch someone there but obviously the guys from India have nothing to do with this. I just truly hope that Brin and his leftie friends get to the same customer care everywhere they go in life as they provide for us!

Google Adwords service is the lowest of the low, they only get away with it as they dominate the market. If there were customer options they would have to provide a good customer service as no other company would get away with their customers spending so much money and offering below par service and support.

Absolutely shocking ads team ! They have absolutely no idea what so ever ! Where are you getting your staff training! Nobody knows what day it is !

I absolutely agree with the other 870 1 star reviewers.Google is not stepping up to help businesses they are basically taking money for nothing. And if you get a credit be very careful it is only usable for a few days I found out after mine expired and they would not give any type of extension or understanding only mentioned in the fine print. You have better odds in Las Vegas with a slot machine

Scam - keeps charging past the campaign end date and spends more than authorized. "automatically" increases your threshold. After not being able to get past AI on chat for customer service, I finally was able to reach a person on the phone who transferred me to a different department who answered the phone call with an automated announcement that they were no longer taking phone calls.

an all round terrible experience. In this day & age and a company with the supposed resources of Google should be an industry standard. Instead it is a constant benchmark of how something should just not work. Disappointing & an embarresment.