Jimmy in parts was exceptional. He went above and beyond to ensure I had the correct part when we needed a new Battery Box lid after ours was stolen! He found the best price possible for the part... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
As a fire department, we reached out to Advancedtruckparts.com for some parts. Once we realized their company was in our area, we visited them in person. All of the employees that we came across were... See more
Employee's were friendly, helpful and informative over the phone. Parts ordered came quickly. Although the part that I received was damaged Tony was awesome in helping me get another part to fix damag... See more
Company replied
Our diesel fuel injector pump was competitively priced, arrived a day early and was installed without any issues. Upon ignition, the vehicle purred like a kitten and immediately passed all actuation... See more
Company details
Written by the company
We're about HEAVY duty truck parts. We sell truck parts for most commercial truck & trailer makes out there from Freightliner, Peterbilt, Western Star, Kenworth, Mack, Volvo, International, Utility, Thermo King, and many more. We mainly focus on providing original make parts such as Cummins, Volvo, Detroit Diesel, Paccar, and many more. Still, we also offer our customers more economical replacements for their parts such as TRP, Alliance, Road Warrior, and tons more. We're focused on keeping those parts in stock that other parts suppliers don't want to such as turbochargers, engine control modules, wiring harnesses, DPF / DOC filters, cab & hood mirrors, and tons more. Visit our website today and let us help you find the right part the right away!
Contact info
2230 Smokey Park Hwy, #112, 28715, Candler, United States
- +1 (877) 795-0656
- SUPPORT@ADVANCEDTRUCKPARTS.COM
- advancedtruckparts.com
4.5
Excellent
439 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had the best experience I ever had…
I had the best experience I ever had going to get my truck repaired, first of all they listened and checked out everything I was concerned about, they called and kept me informed and they really fixed the truck it's running great even better than when I had the engine rebuild five years ago. You want get this level of service, respect, and know how anywhere around here and I have been doing this for 28 years!!
December 30, 2025
Advertisement
They had the part I needed and was here…
They had the part I needed and was here in 2 days as promised.
December 19, 2025
Unprompted review
On time performance. Fair price. Thank you !
Great service and availability of the required part. Thank you !
December 18, 2025
Unprompted review
Part was O/E as described
Part was O/E as described. Shipping was fast. Price was great. This a wonderful company to deal with, very helpful.
December 2, 2025
Unprompted review
Advertisement
As a fire department
As a fire department, we reached out to Advancedtruckparts.com for some parts. Once we realized their company was in our area, we visited them in person. All of the employees that we came across were very polite and extremely helpful. Advancedtruckparts.com provided West Buncombe Fire Department with several parts to keep essential trucks in service for the community. I would highly recommend this company.
December 12, 2025
Unprompted review
OWNER
Great company to work with. Fast, quick service. Great. And they do call you back? That's what I like.. Thank you.
December 11, 2025
Unprompted review
Advertisement
purchased a new turbo
purchased a new turbo, they sent a refurbished turbo. I needed to get my customers unit back to running. installed the turbo and had vgt problems from the start. warranty was a nightmare with them as I showed them all the documents that the turbo was bad from the start and they wouldn't do anything to help.
Stay away from this company
November 4, 2025
Unprompted review
Reply from Advanced Truck Parts
We’re very sorry to read about your experience and understand how serious this situation is — especially when you were trying to get your customer’s unit back up and running.
If you purchased a new turbocharger and received a refurbished unit instead, that is a significant concern. The condition of a turbo — whether new OEM or remanufactured — should always be clearly represented and fulfilled correctly. We take that very seriously.
We also understand how frustrating it is to install a turbo and immediately experience VGT (Variable Geometry Turbo) issues, particularly after providing documentation that the unit was faulty from the start. Warranty situations involving diesel and heavy-duty truck turbochargers should be handled with clear communication and a fair review process. If you felt unsupported during that process, we sincerely apologize.
We would appreciate the opportunity to review your order, the product listing, and the warranty documentation you submitted. Please contact us directly with your order number so we can escalate this internally and ensure a thorough review.
We regret the frustration this caused and the impact it had on your customer relationship.
Jimmy in parts was exceptional
Jimmy in parts was exceptional. He went above and beyond to ensure I had the correct part when we needed a new Battery Box lid after ours was stolen! He found the best price possible for the part and made the transaction over the phone quick and easy. Their prices for the same products were lower than the ridiculous prices at dealers services places.
Then, the part came damaged by shipping company and Jimmy had us send pictures and then had our shipping cost refunded within an hour.
I would definitely recommend Advanced Truck Parts.
October 30, 2025
Unprompted review
Part was the exact part I needed and…
Part was the exact part I needed and when installed on the tractor, immediately cured our problem.
November 7, 2025
Unprompted review
Horrible experience
Horrible experience. Paid express shipping and they never sent my item. Tried calling many times and they would ignore my call. Asked for a refund, was told a manager would call me back and they never did. Horrible experience in every aspect.
October 28, 2025
Reply from Advanced Truck Parts
We’re truly sorry to hear about your experience.
If you paid for express shipping and the item was never sent, that is unacceptable. On top of that, not being able to reach someone by phone and not receiving a promised call back from a manager only adds to the frustration. That’s not the level of service we aim to provide at Advanced Truck Parts.
When customers order semi-truck and heavy-duty truck parts with expedited shipping, it’s usually because timing is critical. We should either meet that commitment or communicate immediately if there is an issue.
We would appreciate the opportunity to review your order and refund request in detail. Please contact us directly with your order number so we can investigate what happened and ensure this is addressed properly.
We sincerely apologize for the inconvenience and the lack of follow-up you experienced.
Advertisement
I received the wrong electrical parts…
I received the wrong electrical parts that I ordered and call the allowed me to return the part and sent me the shipping code. They were a great help. For my fleet of trucks I will order from Advance Truck Parts
October 28, 2025
Wonderful and helpful customer service
Wonderful and helpful customer service. They were knowledgeable and professional.
October 22, 2025
Advertisement
EASY TO FIND AND QUICK AMAZON PAY WHEN…
EASY TO FIND AND QUICK AMAZON PAY WHEN ORDERING
October 21, 2025
Quick answer to questions and smooth…
Quick answer to questions and smooth check out
October 31, 2025
Unprompted review
Great purchasing experience
Great site presentation. simple easy navigation and easy buying
October 29, 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.