Advcash.gi 

Noooo, because I didn't read people' review first 😰😫 ... After they made me verify my personal data 2 times, when I deposited the money in this bank, they finally told me that everything was in order, but so far it hasn't appeared the money in my account 🤯 ... What a waste of time and money, damn I should have read people's review first before opening an account in this bank 🤦😷

My experience with this app was very awful.
First they tire me one month to get verified and still i couldn't use the services i wanted.
I just transfered 20 euro to buy a card and i would be using it to pay different services online.
After i realise that this app is not working properly, i recieved my 20 euro back ( very very very very small amount according to anyone in this universe) i wanted to delete my account, because i have the right to do so and i don't want to leave all my passport info, my address info etc. In their hand.
When i tried to delete my account i realise i was not able to do so.
They are trying to store and use my data for 5 years.
Of course i opened a ticket and the only explanation is that aml requires it.
Every aml process in the world has a limit for it to be used ( generaly over 10.000 euros) .
This guys wants to storage our data for 5 years for whatever the deposit ammount is.
Attention, if you do care for your data do not use this app.
By the way i am still trying to ask them to delete my data.
I just talked with my lawyer and we are preparing to file the case in the europian court of human rights.
-----------------response--‐------------------
I did not made payments. I just transfered 20 euro. I got it back. 20 euro. I did not make a payment.
As per bank example, it is not relevant. I just transfered 20 euro in case i would use your sistem. I did not use it. I got my 20 euro back. I did not made even one payment.
I do not understand your insistence in keeping my data for 5 years when you already know there is not such a requirement from any aml process in the world. Everything is based on a limit.
I DID NOT PAY ANYONE I JUST GOT MY 20 EURO BACK. PLEASE DELETE MY ACOUNT. DELETE MY DELICATE DOCUMENTS.

---‐---------------response-------
I still do not understand why you keep trying to ensure that my data is safe.
I don't want anyone store or use my data if not necessary, ( if you are not providing a service)
Please just delete my account, i do not want nothing else.
This is my right, there has nothing to do with your company. The 1 star review is not just about this. It is about everything. About the verification in all of the usage of the app. I did verification to open the account, verification to try and buy the card, virtual card and the last but not the least, about not informing the user for the procedure of 5 years data storage before transfering the money. ( at my case very very small amount.) Right now, you are taking my time trying to seek answer and resolutions from different platforms for a subject that is clearly MY RIGHT and your company's time by engaging different workers to work on the email i send.
JUST DELETE MY ACCOUNT.

no more activity, broken domain

Société à fuir !!!!
Virement 2000e SEPA le 23/02/22, advcash demande d’où provient les fonds... depuis sans réponse le 09/03/22, ni possibilité d'annuler le virement.

Company to flee!!!!
2000th SEPA transfer on 02/23/22, advcash asks where the funds came from... since no response on 03/09/22, no possibility of canceling the transfer.

Well this really has been an aweful experience. Like probably most of newcomers to AdvCash services, I've come by those said services due to Binance having this as the only available option for SEPA transfers. Just like that I trust Binance and created an account in AdvCash in order to add some funds. Next, on 03.02.2022 I completed a transfer of around 2000€, according to AdvCash SEPA funding instructions. Yet they claim a 3 business processing time, 6 business days have already passed and my money is nowhere to be seen! Of course I've opened a ticket to ask for support from their end but all I've got are 11 e-mails traded between me and AdvCash (7 of which are mine and 2 are automated responses) and again, my money is nowhere to be seen! They keep asking to this uncomfortable questions like: "What's the purpose of the transfer?", "What do you plan to do with the funds?", "What do plan to do with your funds on Binance?", "Can you provide proof of your Binance account?", "How exactly are you going to send the funds to Binance?". What type of scrutiny is this??! And what's worse is that I keep asking if my money is going to be deposited in my AdvCash account or if it will be refunded back to my actual bank account from where I sent my transfer; and they never reply directly and clearly to this question. Again, what a nightmare of an experience! I don't understand how Binance ever came up with a partnership like this! This doesn't look good at all. I want my money back!
------------UPDATE--------------
In the very same day I presented this complaint they have solved my process and deposit was made into my AdvCash wallet. After that I resumed fund transfer to Binance through their app and it was instantaneous. I've upgraded my evaluation from 1 star to 3 stars because they've rightfully explained the delay of the process and why they ask so many questions. Altought I think it should be a concern from AdvCash side to thoroughly explain this methodology so that people are aware before depositing any funds and therefore minimize the concerns that arise from this type of approach.
------------UPDATE--------------
23.02.22
Since the prior developments I've made two more deposits that went smoothly, inside processing times and without any questions. I've upgraded my review to 5 stars. After they make sure you are acting in good faith you can make pretty much any movements without hickups.

Don't use this bad company, one of the most ridiculous things I have ever seen

I send 820 EUR cash deposit on 20 jan 2022 to adv cash and until now no money and no explain only "we are looking" will be answer ASAP , in resume no money and no explanation

On 6.1.22 I sent a sepa transfer to adv. After a week, the money was still not in my wallet. I then opened a ticket. First, adv wanted to see a transfer receipt. Then came questions about how I want to use my money. I answered all the questions. After each answer came a new question and I still don't have any money in my wallet. I have now asked adv to transfer my money back to me. I will not answer any further questions. I am authenticated. It is about 5000 €. That's a lot of money for me. Absolutely not recommended. If I don't receive my money, I will post more warnings.
Update: advcash will send back my money (1-3 days).
Update: I have my money back

12 days passed, and you never did anything for me to withdraw my funds. Withdrawal to MasterCard (ID 2133669) This is my ticket, and you simply do NOTHING to help, and my money is stuck with your horrible website. Thieves.
You never offered to me any other options to withdraw my funds. I tried bank and CC but it never worked. I asked you to send my money back to my crypto wallet but you said you cannot do that. So what exactly you are offering me here?

I first found them out on binance, registered, got an adv visa card, made some transfers, It went ok, SEPA transfers were even processed fast (around 24h).

Then I had the bad idea to tell my parents about it, with the nexo/binance links I tought it was a good entry point to initiate them to crypto trading/investing.

Turns out if you are old and/or do not speak english fluently, you are flagged as a scammer. My parents sent a 2k€ topup a week ago, "support" is coming up with a new excuse every day not to process the transfer.

After a staggering amount of counter verifications and questions, they finally had the infamous skype call treatment, now since they are not fluent in english they were basically told, "too bad we only do english and russian", with no other options proposed. And that's where they stand now 10 emails later and 2k€ in the wild, no answer anymore whatseover.

[Reply Edit]

It is one thing to be (too ?) careful. It is another, to leave the customer in the waiting progress unless he/she contacts support. Then asking questions, then more questions, then more questions. Then quitting the conversation altogether, not even mentionning a refund is in progress. Do you understand how bad this is ?

[edit 2]

Case resolved. Refund was received quickly. Upgraded review score .

Very Bad experience so far.
They advertise a 3 business day period to get your money on your account but it is much much longer.
Once they receive the money, they keep it until you contact them to know where it is and then start asking questions about what you intend to do with the money, who are you going to do business with, what for etc etc.

If you decide to use their services anyway, be prepared to wait more than a week, and to send multiple emails to their support before getting anything on your account that you can use, on my side it has been a week and still nothing

THE COMPANY MADE ME LOSE A CUSTOMER IT WAS ABOUT TO GIVE ME MY MONEY AND IT DOESN'T WANT TO GIVE ME MY MONEY IT SAYS DIFFERENT FILLS AND AFTER HAVING GIVEN DOCUMENTATION OF THE CUSTOMER THEY DON'T WANT TO GIVE ME MONEY SO BIG THEY HAVE DONE HUGE IMAGE DAMAGE BY BLOCKING THE TRANSACTION AND I HAVE BEEN WAITING FOR 7 DAYS I WANT TO HAVE MY MONEY NOW BEFORE I GO TO REPORT TO THE COMPETENT AUTHORITIES I HOLD YOU RESPONSIBLE FOR THE LOSS OF MY COMPANY'S CUSTOMERS

I gave 100USD to get their card and I am unable to verify my location since they are asking for my address proof from bills or bank statements.( I dont have bills on my name and i dont have bank account that is why i am requesting the card)

I uploaded a document from my government with all details they need and their support told me that the paper is valid and I can upload it and he will confirm it.

I got mail that my address is confirmed and after one hour I got another mail that my address is denied and I need again to upload the document.

I got this service recommended by a friend who had to open a bank account in order to just send them a paper, but I will not do that.

I am asking for a refund to crypto for the amount I placed for the card.

They are discremenating old people and come up with absurd demands after making my deposit !
they took 2000 euro from me and refuse to let me use it unless i have a skype video call with them !
they got all my documents including face verification and my credit card.
now that i cancell my the transaction i will be charged fees
absolutley scam

They don't respect GDPR, had to send 18 mails before I'm starting to get an appropriate answer, they tried to fool me saying they respect article 5 but they keep traces of EVERY documents that you sent, and since they refused several documents I sent in the verification process I wanted them to delete these but no, they just tell me it's not how it works, that they keep it for 5 years no matter what Art. 5 (c) states. So they just gather information about people even though you ask them to delete it, unnecessary information furthermore.
Still fighting with their support atm to make them respect the law and my rights.

Don't use their services, you'll just lose your time.

UPDATE1 (after their 1st answer here on Trustpilot)
I don't see why you wouldn't take it into consideration : 18 EMAILS and you make me sound like I'm crazy ? Like it's as easy as sending 1 email to ask for my files to be deleted ? SO WHY DID I LOSE MY TIME IN 18 EMAILS AND I STILL DONT HAVE THE CONFIRMATION THAT YOU DELETED IT ?

+ Your verification process isn't "easy" you refused my tax notice and my bank details as a proof of address while I NEVER HAD ANY ISSUE WITH BINANCE / CEX.IO / COINBASE regarding my verification.
You guys are crooks, stop your bull6shit.

I'm wasting my time for 2 weeks with your trash support and you are here "hoping to clear this misunderstanding", you're a joke.

UPDATE 2 : Here is their answer on this website: "We do respect GDPR, and if you never made any payments, your account and data are deleted immediately if you request it"

Here is the answer of their support : "Thank you for contacting Advcash support center.

Sir, at the moment the documents you submitted for address verification are only stored in your download history. Unfortunately, the data is removed from the download history only after a certain time has passed, as my colleagues have already written to you.
Don't worry, all your data is securely protected and won't fall into the wrong hands."

If this isn't the proof that they're nothing but competent. I'm contacting a lawyer and we'll see how it goes in front of court since you make me pass like a fool.

UPDATE 3: After saying I contacted CNIL and a lawyer because of this last answer, I finally got this email from this fraudulent company:
"Please accept our sincere apologies for this situation.

We strive to align with the data protection legislation and protect the privacy of our customers.
After conducting the internal investigation it was found that there indeed was a mistake on our side.
As you reasonably noted, art. 5(c) of GDPR states that the data shall be adequate, relevant, and limited to what is necessary in relation to the purposes for which they are processed. The uploaded documents that were initially rejected cannot be used for verification purposes.
At this moment these files are deleted.

We apologize for the inconvenience caused."

All of this is so ridiculous, had to write 20 emails in order to finally get an appropriate answer. Your answers on Trustpilot were disrespectful and arrogant, did you ever work in a real company before ? I'm doubting.

All this time lost to finally have someone saying that there was indeed a mistake on your side ? 20 emails aren't just "one mistake" but a whole demonstration that you guys are incompetent, I asked you at least 5 times to respect Art 5 (c), you make me feel like I'm a fool and the moment I'm contacting CNIL and a lawyer at this regard you finally decide to take my ticket in consideration ?

Your answer look like you don't care but I had to waste more time contacting a lawyer and CNIL before you really start doing something, funny right ?

Pathetic and arrogant. That's what you are.

Calling me a demagogue is disrespectful, the truth is that you had unnecessary data that you didn't want to delete for some reasons, I don't know these reasons but let me tell you after 2 weeks of your support saying I'm wrong while I'm not, a support that doesn't want to answer simple question and respect my rights, it's normal that I start wondering why you don't want to respect it and keep my data.

Before trying to clear things up you'd rather call me a demagogue and make me feel like I'm a fool, this is how bad your support is.

"Nothing bad happened", no I just lost approximately 1-2 hours writing emails to incompetent people that try to tell me I'm wrong when I'm clearly not. 20 EMAILS, 2 weeks long. Like the title says : Terrible support. And you're the perfect demonstration of it. Learn to work.

Hello everyone,
please do not use this it's a big waste of time they take too much from your time, more than one week is over, and I don't get any answer from them where my money is, I hope they do their job and at least send me my money back, I think they are SCAMMERS do not work with them chose other platforms to do your payments.
In case you have months to spent waiting for your transfer, then use advcash The Best.

Then funny thing is that they act like they have a million of customers but no no one uses advcash

Big SCAMMERS!!!!

If I’m being honest I don’t know why people just advcash a bad review, I have been using them and I honestly haven’t experienced a single problem till now, just make sure to verify your account before making any payment into it, I hope my experience with them continues to be good

They are so bad and customer service is never help!
In the first time when I am a registered my account I can make a deposit and everything was good, but now I can't deposit, Idk what is the problem, I was called a customer service and they are never help and didn't explain the problem..

The registration was easy enough. I tried to send euros to them using bank transfer exactly the way they indicated. My money still hasn't arrived and now they are sending me emails asking me all sorts of questions. What exactly I want to do with my funds, how I want to send them, etc. questions are not ending. It is very complicated and full of problems just to transfer some euros to them. I certainly do not recommend this service.