Adventure 001 Reviews 

2,014
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 355 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, friendly, and incredibly helpful, with many pilots and instructors noted for their informative and engaging approach. People found the overall service and user experience to be amazing and memorable, often describing it as excellent and thrilling. The diverse locations and stunning views further enhanced these fantastic experiences for many. However, some customers also noted significant frustrations with the booking process, including long waiting times, frequent cancellations, and difficulties in rebooking suitable dates, sometimes leading to tickets expiring. A few other people also felt that staff could be rude or unhelpful when issues arose, particularly concerning last-minute changes or unfulfilled promises.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers consistently praising the professionalism,... See more

User experience

Consumers find the user experience to be largely positive, with many describing it as amazing, memorable, and... See more

Service

Reviewers mention positive feedback about service, with many describing fantastic and amazing experiences,... See more

Location

Users describe positive interactions with location, often highlighting the stunning views and ease of access.... See more

Booking process

Customers had ambiguous experiences with the booking process, with many finding it easy and smooth, praising... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Myself and hubby just had a very exciting flight over London ( the 50 minute flight time one, 4th April 2026.) All staff were lovely from the lady who greeted us to the pilot. Although arranging this... See more

Company replied

Rated 5 out of 5 stars

Today we had our flight experience, a Christmas present from our son. An amazing experience from start to finish. The ground crew were polite, helpful and knowledgeable. The flight itself was wonder... See more

Company replied

Rated 5 out of 5 stars

Had one of the best days ever at The Falconry Experience in Godney near Wells. From the word go, you were learning, watching, taking it all in. A wonderful way of getting people to see every different... See more

Rated 5 out of 5 stars

Amazing experience at the Stoke Medway location on Sunday! I took my mum for a special mother's day celebration and we both had a fantastic time! All the staff were professional and friendly, wit... See more


Company details

  1. Helicopter Tour Agency

Written by the company

Looking for a day out with the family? An adventure? Look no further, visit our website today for your next experience!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 65% of negative reviews

Typically replies within 1 month

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4.4

All reviews

(2,014)

323 reviews in the last 12 months

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Rated 5 out of 5 stars

What an amazing experience this was

What an amazing experience this was! We did originally book for June, but it has to be postponed unfortunately. However, it was well worth the wait!! When we arrived, we spoke to Nicole who informed us where to go and what to expect from the day. We were given our flight number and waited for our flight to be called. The staff explained the safety procedures in great detail and explained to us how the trip was going to work. Very clear and easy to follow instructions soon followed. Then, it was time to get on board! It was such an amazing experience! Looking over the Shropshire countryside on a cold winter morning, was something to remember! When we landed, they escorted us back safely to the reception area where we received our complimentary champagne and we were given the opportunity to purchase a souvenir photograph infront of the helicopter as well! Every single person we spoke to and dealt with, were super friendly and professional. Especially Otis, the dog! Thank you all for a truly amazing experience!

November 1, 2025
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Rated 5 out of 5 stars

Highly recommended !

The team were welcoming and knowledgeable, the venue had easy parking and a lovely café with views of the helicopter and surrounding landscape.
Our pilot gave us a fabulous trip over the reservoirs and pointed out landmarks around them.
A very well organised day, highly recommended !

August 15, 2025
Unprompted review
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Reply from Adventure 001

Hi Hilary,

Thank you so much for your wonderful review. We’re thrilled to hear you had such a memorable day. We really appreciate your recommendation and hope to welcome you back for another adventure soon.

Thank you!

Rated 3 out of 5 stars

Great Flight but Experience is miss sold

This was bought for me for my 30th. We were bought the 15 minute flight with two glasses of bubbly.

The flight itself and pilot were fantastic. An amazing experience. However, this is completely miss sold as a ‘hospitable’ experience. Do not expect anything of the sort. To board and exit the helicopter, we were ushered through a side gate as opposed to walking through the lounge. When we looked to enjoy our ‘two glasses of bubbly’ we weren’t even allowed back into the entrance hall, let alone the lounge. Two mini bottles of bubbly were chucked in our direction in the car park and we were told to leave.

Please do not buy this package expecting to receive any sort hospitality. It is miss sold and is a shame as people are often bought this experience to celebrate a special occasion.

This was at Staverton (Gloucestershire Airport) - perhaps other venues are more hospitable and give you the time of day.

October 25, 2025
Unprompted review
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Reply from Adventure 001

Dear Joseph,

Thank you for taking the time to share your feedback. While we’re pleased to hear that you enjoyed your helicopter flight, we’re naturally disappointed to receive a three-star review and would like to take this opportunity to address your comments.

It seems there may have been some misunderstanding regarding the hospitality element of your experience. Your voucher was purchased via a third-party provider, Virgin Experience Days, and this particular package does not include access to a hospitality suite, lounge, or additional facilities. The voucher entitles guests to an 18-mile helicopter flight with bubbly for two, which is exactly what was provided on the day, including two individual bottles of bubbly following your flight.

We are satisfied that the experience was delivered fully in line with the details and inclusions advertised by the reseller.

We do, however, genuinely appreciate your feedback and are always reviewing ways to improve our guests’ experience both on the ground and in the air.

Rated 1 out of 5 stars

world of wings

We have to admit this was an absolutely dreadful experience, and what could also be described as a money-making opportunity for World of Wings.

We were advised, in advance, that the experience would commence at 09.00 and we were to arrive at the Cafe on the premises at 08.45. We arrived as advised and were told that the event wouldn't commence for 45 minutes, and to take advantage of what was being offered at the cafe, clearly a ploy to get people to spend money in the cafe. We were also told that we would probably need to share a table at the cafe due to the numbers likely to be attending. In total 32 people were booked for this event. We were split into two groups of 16 and told that 3 birds would be available for the experience. The experience consisted of standing in a semi-circle whilst the handler spoke about each bird. Each person was able to hold a bird for approx 3-4 minutes whilst the handler continued to talk. This went on for approx 2hours. There was no flying of the birds or feeding or demonstration of the birds predatory nature. It was simply just standing there listening to the handler. It was clear that interest within the group was disappearing after about 1 hour with people talking amongst themselves and losing interest in what the handler had to say. We left early after seeing two of the three birds as we felt this was such a poor experience. What compounded this further was the weather, it rained constantly throughout the event, and it was clear people were getting cold and wet. This experience, for all it was, could have been completed under the cover of shelter in the event of inclement weather rather than everyone getting soaked.

If this was just an opportunity to hold a bird for a few minutes for a photographic opportunity, which is all it was, it should have been marketed as that, not a falconry experience, which it wasn't. It was a total waste of money and time leaving us both bitterly disappointed. Even the birds didn't appear to be enjoying the experience. If they hadn't been tethered, I'm sure they'd flown off somewhere for shelter.

I believe the above is an honest reflection of what was such a truly bad experience, never to be repeated at World of Wings.

October 19, 2025
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Rated 5 out of 5 stars

Great day from start to finish

Great day from start to finish. On arrival it’s very clear where reception is. All the staff were friendly, helpful and professional. There is a lovely cafe in the departure area to wait before your safety briefing. Safety was simple to understand and clear and staff guided you to and from the aircraft. You can’t take selfies of yourself once you pass into the hot zone but they do sell photos of you with a proportion of the money going to the air ambulance. The airfield at Balado has an interesting history from World War Two where it used to train Polish pilots. The flight was amazing over Loch Leven, it was such a smooth flight and the pilot was great as our guide.

October 11, 2025
Unprompted review
Rated 5 out of 5 stars

This was my first helicopter flight

This was my first helicopter flight, the take off and landing were so smooth and the views were amazing. All of the staff were professional, safety aware and very friendly. I would recommend this fantastic experience.

October 12, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid avoid avoid

Avoid avoid avoid! Once they have your money they're not very interested in making sure your experience actually happens.

I was gifted a voucher however struggled to book a space. I extended this for a year at my own cost.

This year I tried to book over a three month period however nothing was available. I'm now being told to extend again at my own expense as there were "ample dates available".

Every time you contact them you need to fill out a long form from scratch, which asks for a picture of your voucher. There's no way to have an ongoing conversation as everything comes from a no-reply email.

Absolutely terrible customer service.

October 15, 2025
Unprompted review
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Reply from Adventure 001

Dear Ben,

As per your admission, you were gifted an experience voucher. However, you failed to add this voucher in a prompt manner to our booking portal. As a consequence, you opted to extend your voucher for the relevant fee in order to extend your voucher for a further 12 months.

Having extended your voucher in December 2024, you did not then access your online account in order to view availability and book until July 2025.

It should be politely highlighted that effective voucher management remains the sole responsibility of the customer and not that of Adventure 001.

Having accessed your online account in July 2025, you failed to make a booking despite availability and we subsequently sent you numerous emails with further availability.

However, you failed to make a booking and did not access your online account until October 2025. At the time of accessing your account in October, the last availability of the 2025 season had been taken.

You were rightly given the option to extend your voucher for the relevant fee, however, you have chosen not too.

Your voucher was subsequently released to your reseller so that you could discuss any exchange or refund.

In summary, Adventure 001 made reasonable opportunities available to complete this experience, and the inability to do so appears to stem from the voucher not being managed within the required timeframes.

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Rated 5 out of 5 stars

We flew from Glastonbury

We flew from Glastonbury. Great scenery all around. The pilot was knowledgeable of the area.
The ground crew were friendly and the whole experience was very enjoyable.

October 5, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Adventure 001 Helicopter experience

Birthday gift for my Son and my Mum went too! Voucher was easy to use and superb value for money. Fabulous helicopter flight from Barton Airport with Captain Jules! The staff were friendly, professional and would highly recommend this experience! Will definitely use Adventure 001 again!

October 10, 2025
Unprompted review
Rated 5 out of 5 stars

Clay pidgeon shooting

I had a clay pidgeon shooting experience as a birthday present, it was a really great day made so by the venue and the instructor who was very patient and knowlegeable and by the end of the session i was regularly hitting the clays
All in all a great day

October 11, 2025
Unprompted review
Rated 5 out of 5 stars

Surprise Birthday Treat

Wow, what an amazing experience for my husband.
His has a passion for aviation, so this was fab.
The crew were great and a huge thank you to Captain Stewart.
Just wished we'd book a longer flight, maybe next time ....

October 12, 2025
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Rated 5 out of 5 stars

Well organised and enjoyable

All well organised except that we originally expected the sandwich to be served on the train as it seemed to say in our little red leaflet. But we realised on seeing people that we had to collect it from the cafe and take it with us ! The sausage sandwich and my tuna were very good plus crisps and coffee! Well organised! Very helpful and happy staff Good to see younger ones! Train ride was smooth and pleasant countryside to see! We then went for a walk around the Kiln pools and had another ride ! Thanks for a great day out.Chinnor and Risborough steam train ride plus food via Red Letters

October 12, 2025
Unprompted review
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Reply from Adventure 001

Dear Clare,

Thank you so much for taking the time to share your feedback! We’re thrilled to hear you had a great day out on the Chinnor & Risborough steam train, and that you enjoyed the countryside views, the train rides, and your walk around the Kiln Pools.

We’re glad the sandwiches, crisps, and coffee hit the mark, and that our staff made your experience even more enjoyable. We appreciate your note about the collection point for the sandwiches and have passed that on.

Thanks again for your kind words, and we hope to welcome you back for another memorable day out soon!

Rated 5 out of 5 stars

We had an amazing time

We had an amazing time. The ground crew were super friendly and professional. The actual flight over London was superb. The pilot kept us informed as to what he was doing and what we could see. We were blessed with great weather which helped to make the whole experience fantastic. I am still smiling!

October 6, 2025
Unprompted review
Rated 5 out of 5 stars

Piper Warrior Flight

As a retired driving insteuctor I know that "doing" is a great way of learning and that is what I was allowed to do. From taking off to near landing. Being given the opportunity to do things to see how the aircraft responded in flight was so beneficial and so much fun. Can’t praise our instructor, Tom White at the West London Aeroclub at White Waltham enough. A brilliant experience

September 29, 2025
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Rated 5 out of 5 stars

One of the best things I’ve ever done…

One of the best things I’ve ever done in London 🚁

Flying over London with @adventure_001_ was absolutely incredible — easily one of the most memorable experiences I’ve had in the city. From start to finish, everything was smooth, safe, and exciting.

Seeing London from above — the Thames, Tower Bridge, the London Eye, and all those tiny red buses below — was just breathtaking.

I couldn’t stop smiling the entire time. It’s the perfect mix of adrenaline and pure joy! If you’re looking for a unique way to see London, this is it. Totally worth it — I’d do it again in a heartbeat! ✈️💙

October 5, 2025
Unprompted review
Rated 1 out of 5 stars

This was a horrible experience for me

This was a horrible experience for me, booked the helicopter experience for my wife’s birthday but it was cancelled last minute due to the weather which is understandable but they make the process to rebook another slot or allow you to book another experience. They do not provide a refund either. I wouldn’t risk booking this experience as you’ll probably never get your moneys worth if something goes wrong.

March 1, 2025
Unprompted review
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Reply from Adventure 001

Dear Siddhanth,

Thank you for taking the time to share your feedback. We’re genuinely disappointed to learn that your experience resulted in a 1-star review and we’d like to clarify a few important points to ensure there is no misunderstanding.

Your flight was postponed due to weather conditions, which is understandably disappointing, however, is clearly highlighted throughout our booking process. Aviation experiences are naturally dependent on factors such as weather, aircraft serviceability, operational considerations and availability. Short-notice changes can occasionally be unavoidable. Safety must always take priority.

Following the postponement, you were sent a detailed email directing you to our online booking portal. This system is designed to be straightforward, and it is successfully used by hundreds of our valued customers every day to view availability and rebook quickly and easily.

Regarding refunds and exchanges, we operate under a transparent policy that is fully displayed at the point of booking. This is a policy you reviewed and agreed to before confirming your experience, and it remains accessible on our website at any time for reference.

We fully appreciate that a postponement can be frustrating, especially when it coincides with a special occasion. However, we are confident that once rebooked, you will enjoy an excellent experience.

If you would like assistance selecting a new date or have any questions about the process, please don’t hesitate to contact us .

Rated 5 out of 5 stars

A fantastic day

A fantastic day, we were blessed with great weather and an amazingly friendly and helpful pilot. We got the opportunity to have a little fly ourselves too and I loved every minute. The only criticism I would make is that there needs to be better signage to know where to park and meet as the what 3 words wasn’t actually accurate, but that was easily resolved by ringing the mobile number and we were shortly up in the air! A brilliant experience with genuinely friendly people. Thank you.

October 2, 2025
Unprompted review

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