Adventure 001 Reviews 

2,014
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 355 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, friendly, and incredibly helpful, with many pilots and instructors noted for their informative and engaging approach. People found the overall service and user experience to be amazing and memorable, often describing it as excellent and thrilling. The diverse locations and stunning views further enhanced these fantastic experiences for many. However, some customers also noted significant frustrations with the booking process, including long waiting times, frequent cancellations, and difficulties in rebooking suitable dates, sometimes leading to tickets expiring. A few other people also felt that staff could be rude or unhelpful when issues arose, particularly concerning last-minute changes or unfulfilled promises.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers consistently praising the professionalism,... See more

User experience

Consumers find the user experience to be largely positive, with many describing it as amazing, memorable, and... See more

Service

Reviewers mention positive feedback about service, with many describing fantastic and amazing experiences,... See more

Location

Users describe positive interactions with location, often highlighting the stunning views and ease of access.... See more

Booking process

Customers had ambiguous experiences with the booking process, with many finding it easy and smooth, praising... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Myself and hubby just had a very exciting flight over London ( the 50 minute flight time one, 4th April 2026.) All staff were lovely from the lady who greeted us to the pilot. Although arranging this... See more

Company replied

Rated 5 out of 5 stars

Today we had our flight experience, a Christmas present from our son. An amazing experience from start to finish. The ground crew were polite, helpful and knowledgeable. The flight itself was wonder... See more

Company replied

Rated 5 out of 5 stars

Had one of the best days ever at The Falconry Experience in Godney near Wells. From the word go, you were learning, watching, taking it all in. A wonderful way of getting people to see every different... See more

Rated 5 out of 5 stars

Amazing experience at the Stoke Medway location on Sunday! I took my mum for a special mother's day celebration and we both had a fantastic time! All the staff were professional and friendly, wit... See more


Company details

  1. Helicopter Tour Agency

Written by the company

Looking for a day out with the family? An adventure? Look no further, visit our website today for your next experience!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 65% of negative reviews

Typically replies within 1 month

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4.4

All reviews

(2,014)

323 reviews in the last 12 months

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Rated 1 out of 5 stars

Whole process took way to long

The flight it self was quite good…
The flight it self was quite good however we’ve waited nearly 3 years to finally get on our pleasure flight at a cost of over £400 for the the two of us. This was due to bad weather cancellations closing the original location 2 miles from where we live and moving it 30 miles away and very low availability every time we tried to book. It’s a lot of money for a 25 minute flight. Plus everyone on our flight had to wait at least a year before they managed to get on our pleasure flight. So think carefully and read the reviews before you book.

After reading your reply I stand steadfast with my original review and since then I’ve read other people’s reviews and comments who agree with me. You should call your company nightmare 001 for putting most of through hell rather than the adventure you so happily charge us for and put through.

I’d like to set the record straight by saying in the first 12 months there were no booking slots available from our chosen pick up point after continually looking on your site every month. Then you insisted we extend the vouchers for our flights and have the cheek to charge us £51 for the year extension we had 2 vouchers for 2 people myself and my partner the total cost was £450 don’t try to wriggle your way out of the real issue here which that your company provides terrible service when booking this kind of adventure. You rent the pilots and the helicopters services thank god. Clever words and twisting the truth can’t hide the facts. You need to look a little closer at your reviews.

“Tu stultus es"

May 15, 2025
Unprompted review
Adventure 001 logo

Reply from Adventure 001

We were surprised by the one-star rating and would like to clarify a few points to ensure the circumstances are accurately represented.

Your voucher was purchased directly from Adventure 001 on 14 December 2022 for £245 and added to our booking portal shortly afterwards. At the time and throughout the 2023 flying season, there was availability across multiple locations and availability notifications were issued inviting you to book.

Our records show that your online account was not accessed for an extended period following registration. As outlined in our Terms & Conditions, monitoring voucher validity and securing availability sits with the voucher holder. As no booking was made within the original validity period, you chose to extend your voucher for the applicable fee of your.

In December 2023, you booked a flight for May 2024, which you later amended to August 2024. That flight was postponed for operational reasons. As clearly stated at booking, helicopter flights are weather and safety dependent, and postponements can occur when conditions are unsuitable. Operational locations may also vary due to factors outside of any customer’s control.

A subsequent booking for May 2025 proceeded as planned, and we note your comment that the flight itself was “quite good”, which we are pleased to hear.

For clarity, the total amount paid was £245, not “over £400” as stated. While we fully understand this is a considered purchase, it is important that figures quoted are accurate for the benefit of others reading the review.

You were offered multiple opportunities to complete your experience across a wide range of locations and dates and the flight itself was delivered successfully when conditions allowed. We are confident that the record speaks for itself.

Update: Thank you for your further comments. We do need to correct a number of inaccuracies.

Our records do not support the claim that there were no booking slots available during the first 12 months. Availability notifications were issued during that period and bookings were open across multiple locations. While we appreciate that preferred dates or venues may not always align immediately, this does not equate to there being no availability at all.

At no point were you “insisted” to extend your vouchers. Extensions are optional and only required when a voucher has not been booked within its original validity. The extension fee applied reflected two vouchers, and this was clearly displayed at the time. Extensions are a standard mechanism to preserve voucher value beyond the original term, not a penalty.

For clarity, our records confirm the original purchase price was £245 not £450. Stating otherwise does not change the transaction history recorded at the point of sale.

It is also incorrect to suggest that Adventure 001 merely “rents” pilots or aircraft in a way that absolves us of responsibility. All flights are operated under strict aviation regulations, using approved aircraft which we own and licensed pilots, with safety and operational oversight remaining paramount to everything we do.

Finally, we take our reviews very seriously. We successfully fly tens of thousands of passengers each year and the vast majority of feedback reflects a professional booking process and a safe, enjoyable experience. Where issues do arise, they are typically linked to weather dependency, availability at peak times, or delayed booking rather than service delivery on the day.

We stand by the service provided and the facts as documented.

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Rated 5 out of 5 stars

This was a excellent birthday gift…

This was a excellent birthday gift flight for 2. The venue was a fantastic location and the staff also really made the event. Everything was explained fully and the safety briefing was really in depth. Well worth booking - even if your experience annoys air traffic control as you get longer flying.

October 26, 2025
Unprompted review
Rated 5 out of 5 stars

Great location and fantastic staff

The staff that looked after us and provided safe, clear instructions and tips and guidance on improving with each shot.
Excellent atmosphere and will definitely be back again.

October 19, 2025
Unprompted review
Adventure 001 logo

Reply from Adventure 001

Dear Stephen,

Thank you for your feedback. It’s fantastic to know you enjoyed the atmosphere too, we always aim to create a fun, welcoming environment for everyone.

We really appreciate you taking the time to share your comments, and we’d be thrilled to welcome you back again soon!

Rated 1 out of 5 stars

Booked a Falconry Experience.

Booked a Falconry Experience.
Two days before informed to bring a chair. No toilet facilities. All outside.
The weather was atrocious . As we are both in our Seventies this put us off and we decided not to attend.
So we lost a total of 50 pounds.
The next day they e mailed asking how had the day gone!
I did contact Cleo at adventure 001
Via e mail regarding the weather but did not receive a reply

November 15, 2025
Unprompted review
Adventure 001 logo

Reply from Adventure 001

Dear Patrice,

Thank you for your review. We’re sorry to hear that you chose not to attend your Falconry Experience.

I can confirm that toilets should be readily available at the majority of venues. We also can’t find any record of correspondence from you before the event, so we weren’t aware that you were considering not attending. Had you contacted us, we would gladly have clarified the arrangements for you.

The reminder email suggesting that guests bring a chair is simply to ensure comfort during the outdoor demonstration, as it is an open-air experience by nature. We appreciate that weather conditions can be off-putting, but as the experience went ahead as planned and places were reserved for you, the booking remained valid. You would have been more than welcome to book a date in the warmer season.

The follow-up email you received is automatically generated and sent to all attendees after an event date to invite feedback.

Rated 5 out of 5 stars

Very enjoyable event

Very enjoyable event , well organised and the staff were very friendly

October 25, 2025
Unprompted review
Adventure 001 logo

Reply from Adventure 001

Dear Steven,

Thank you ever so much for your kind words and for taking the time to leave your feedback. We hope to welcome you back again soon.

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Rated 5 out of 5 stars

Top class👏👏👏

Myself and my wife took a 75 kilometre trip on one of the adventure 001 helicopters for our wedding anniversary out of balinrobe race track five weeks ago.Thanks so much to captain Dominic and all the staff involved for a truly wonderful experience,a must do for all ages,we give them top marks.Thanks again.

October 12, 2025
Unprompted review
Rated 5 out of 5 stars

Staff was fantastic

Staff was fantastic, very kind and helpful. Pilot was really informative. The ride itself was absolutely amazing. Start assisted me as I’m disabled. I genuinely felt looked after. First time ever flying, I was nervous but soon as I spoke to staff I felt my anxiety leave, I was calm and loved every second of the day from arrival to leaving.

October 18, 2025
Unprompted review
Rated 5 out of 5 stars

Front start to finish our experience…

Front start to finish our experience was brilliant. The staff was great. Clear directions and was very clear and easy instructions about safely of the helicopter.

Highly recommend! Will definitely be visiting again in the future.

October 18, 2025
Unprompted review
Rated 5 out of 5 stars

…excellent flight

The staff were extremely helpful and knowledgeable, friendly and the flight was very smooth and comfortable our pilot Tom was tp class

October 18, 2025
Unprompted review
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Rated 5 out of 5 stars

Great adventure

Great adventure. The Thames helicopter ride up to the London eye was amazing. Highly recommended and one to tick off the bucket list.

November 8, 2025
Unprompted review
Rated 5 out of 5 stars

Wow!! What a fab experience with a great pilot!!

It was my wife's birthday gift and she sat next to the pilot while I was in the back. What an experience! The pilot was amazing, very friendly,informative and professional! In fact the whole team was very personable! Thank you especially to the pilot. Would definitely book privately with this pilot for another awsome experience!!

May 17, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing falconry experience

Amazing falconry experience
3.5 hours packed with flying displays
Hands on experience holding owls, eagles, kites and various beautiful birds
The team at Bedford are so knowledgeable and patient and very caring with the birds
We cannot wait to return next year
The whole site is lovely with the farm animals and little tea room
The best day out I have had in a long time Thankyou

November 8, 2025
Unprompted review
Rated 5 out of 5 stars

absolutely brilliant- really smooth…

absolutely brilliant- really smooth professional outfit
we got a lovely break in the weather - fascinating flying around Newgrange , Slane etc
Dom provided a commentary explaining where we were at any time.
I can really recommend this - really great

November 1, 2025
Unprompted review
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Rated 5 out of 5 stars

What a fabulous experience

What a fabulous experience! We handled and flew 6 birds each plus watched a flying display of owls, Haris hawks, vultures. Brilliant keepers imparted lots of information and made the whole visit really joyful.

November 8, 2025
Unprompted review
Rated 5 out of 5 stars

This was one of the best experiences I…

This was one of the best experiences I have ever done. The whole process was brilliant from the booking, to the meeting the team on site and the craic we had with the pilot during the flight. I couldn't recommend them hightly enough and I will definitely be booking a flight with them again and this time with the whole family.

October 25, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing experience

Absolutely amazing experience. No issues what so ever. All the staff are great and what a great job they all have including the pilot! All money for photos go to charity also which is brilliant. A very efficient an fun experience.

November 8, 2025
Unprompted review
Rated 5 out of 5 stars

wonderful experience

We had such a wonderful experience with Adventure 001, and I just had to share how truly happy we were. My husband, our children, and I all enjoyed the day so much — it felt full of excitement, adventure, and those little moments you remember for a long time.

Everything was organised beautifully, the team was warm and welcoming, and the whole experience left us with genuinely lovely memories. We’re really grateful to have had the chance to enjoy a day like this together, and we’re already thinking about coming back again in the future.

Thank you for making our family day so special.

October 26, 2025
Unprompted review
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Rated 5 out of 5 stars

Great experience

Great experience
My 2 grandsons aged 13 and 15 had been talking about going in a helicopter and so I bought the trip for them both. They loved the experience and the staff who helped them were friendly and welcoming. They flew over liverpool and thoroughly enjoyed it.

October 15, 2025
Unprompted review
Rated 5 out of 5 stars

THE BEST experience EVER!!

It was a super windy day and we weren’t sure if the experience could still take place however, our pilot Tom was absolutely amazing! The take off and landing were so smooth, you couldn’t tell there was any wind. The head sets allowed Tom to point out all the places of interest on our route over Liverpool and prevented us from hearing the rotor noise. It felt like we were in slow motion whilst in the air but Tom advised we were travelling an equivalent of around 90mph! I was expecting my stomach to be in my mouth at times with turbulence or when turning but this wasn’t the case at all - just pure pleasure from start to finish - I’d definitely recommend this experience. ❤️

October 28, 2025
Unprompted review
Adventure 001 logo

Reply from Adventure 001

Dear Linda,

Thank you so much for taking the time to share your lovely feedback, we are delighted to hear you had such a fantastic experience!

It’s great to know that despite the windy conditions, Tom was able to make the flight so smooth and enjoyable for you.

We really appreciate your recommendation and hope to welcome you back for another flight in the future!

Rated 1 out of 5 stars

Absolutely not what we paid for

This experience was most certainly not what we expected, we were sold a 3 hour falconry experience for 2 but the size of the group we had seriously let things down. The reality is that with a group size this big we barely would have had at best 30 minutes in total of individual time with the birds, the rest of the time was spent waiting for everyone else to take a turn.
Then to make it worse, the location chosen was a farm on top of a hill and fully open, this coupled with absolutely freezing wind coming across the hill meant that all the waiting around made us extremely cold. Then when we needed to use the toilet, we couldn’t as they were locked up with no access at all.
We ended up leaving half way though as did others in this group, feeling very dissatisfied with the day.
This farm had a massive barn and given that the flying was minimal why could this experience not be inside a barn meaning the weather would not affect it and then we would have had access to the toilet.
Just feels like customer satisfaction is not prioritised above making maximum profit.
I definitely will not be using your company again for any experiences.

November 2, 2025
Unprompted review
Adventure 001 logo

Reply from Adventure 001

Dear Jason,

Thank you for taking the time to share your feedback, I’m very sorry to hear you were disappointed with your experience.

We do always advise guests to dress warmly and appropriately for outdoor conditions, as our falconry sessions are held in open countryside environments to allow the birds to fly safely and freely. The barn you saw is not suitable for these activities. Weather can of course affect comfort, particularly at higher or more exposed sites, but this is part of the authentic outdoor nature of the experience. The falconer on the day did not feel the need to postpone the event.

Regarding group size, the session you attended was a Taster Experience, which is clearly described on our website and through our partners as a shared group session of up to 30 participants. This is reflected in the price point and the structure of the day, participants handle and fly the birds in turn, ensuring everyone has hands-on interaction under the supervision of our falconer. For guests seeking a smaller, more personal session, we also offer Elite Falconry Days with limited numbers and extended flying time.

With respect to facilities, I have been advised that the toilets at this venue were in use on the day, so I’m sorry if you had difficulty accessing them. We do make clear in our joining instructions that facilities can vary by location, and at some rural sites may be limited or unavailable.

Our falconers are passionate about delivering safe, enjoyable experiences, and I’m sorry that the conditions on this occasion affected your enjoyment. I’ve shared your comments with the team for review, but I do want to reassure you that the format, pricing, and setup of the session were all consistent with what is advertised.

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