Adventure Base Reviews 271

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional guidance, support, and expertise, which made their adventures safe and enjoyable. Many people highlight the excellent service, particularly the seamless organization of trips and the comfortable accommodations provided. Reviewers also frequently mention the fantastic holiday experiences, often exceeding expectations, and the superb locations chosen for their adventures. However, some customers also noted occasional issues with itinerary changes, specifically regarding room arrangements, which required adjustments and sometimes led to unexpected travel to different towns.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness, expertise, and... See more

Holidays

Customers consistently note positive experiences with holidays. Reviewers frequently express satisfaction... See more

Service

Clients share positive opinions on service, highlighting the company's responsiveness and exceptional... See more

Location

People report positive experiences with location. Many customers praise the superb chalet in central Chamonix... See more

Based on these reviews

Rated 5 out of 5 stars

I had the best experience climbing Gran Paradiso and Mont Blanc. Lars and Denis, our guides, did an absolutely fantastic job getting us up and down the mountains safely. Victoria gave the stay in Ch... See more

Company replied

Rated 5 out of 5 stars

Amazing experience from start to finish! The hosts in Chamonix (Britt and Victoria) made us feel like home! The guides Miha and Alessandro who helped us climb both Gran Paradiso and Mont Blanc, made u... See more

Company replied

Rated 5 out of 5 stars

I am very pleased with my experience with Adventure Base. I chose the Grand Paradise & Mont Blanc adventure and it did not disappoint! The comms pre trip were adequate and I received some detailed... See more

Company replied

Rated 5 out of 5 stars

Great trip. The plan had to be altered slightly due to the conditions on the mountain but Adventure Base took care of everything to ensure we had accommodation and meals provided and made it str... See more


Company details

  1. Tour Operator

Written by the company

We specialise in creating and delivering unforgettable mountain experiences. We believe in amazing environments and great people. When you combine the two, it creates something truly memorable.


Contact info

4.9

Excellent

TrustScore 5 out of 5

271 reviews

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Rated 4 out of 5 stars

We had a trip of a lifetime with…

We had a trip of a lifetime with Adventure Base. They were easy to communicate with leading up to our trip, helpful meeting up in Chamonix, available for any hiccups along the way, and responsive to all of our needs. The 4.5 day Tour de Mont Blanc was perfect for our family (kids aged 9 and 13) and having someone else manage the logistics meant we could better enjoy our time together.

August 10, 2023
Unprompted review
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Reply from Adventure Base

Thank you Karns family for your kind words, we're so thrilled you had a memorable trip with us.

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Rated 5 out of 5 stars

Totally Recommended - 3 day TMB self guided

Virginia and Beth were extremely helpful with all communication and booking our 3 day self guided TMB intro trip. We were very grateful to Beth for sending us an alternative shorter option on Day 3 due to 32 deg heat. The Fatmaps App was fantastic with the route well marked and the info pre hike was very clear. 5 stars to a supportive and well organised company. The only misleading comments were “ delicious 3 course meals in the huts each night,” and advising that we could buy a picnic lunch for day 2 from our over night hut night one- when they did not allow this so we had no food for day 2. Lac Blanc is isolated so we could not expect a nice meal and we are very happy with basic hut food, but all hikers agreed it was horrible. Also they ran out of water so had only 500ml of water for each hiker and rationed water for dinner and none for sale after our 1200m climb . This is no reflection on Adventure Base but Clients may need to be informed to buy enough snacks before starting for when there is no lunch available anywhere and when water is likely not available in isolated huts.

August 15, 2023
Unprompted review
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Reply from Adventure Base

Thank you for your feedback Rhonda, it's much appreciated. We will review these points you've mentioned. Pleased you had a good time regardless.

Rated 5 out of 5 stars

Great experience.

Amazing adventure, excellent guidance and good facilities.

We climbed gran Paradiso as training wich was pretty hard due to the mountain conditions, august is hot and that is visible on the glaciers...
If I book again I'd book earlier in the season.
After Paradiso we went to mont blanc which was amazing. Transport is arranged perfectly except the last trip after mont blanc. back to the chalet. We had to wait 25minutes in the sun (32°C) for a bus. Other than that it was an amazing week with good guides and kind staff from AB.

August 21, 2023
Unprompted review
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Reply from Adventure Base

Thank you, so happy you've had a great experience.

Rated 5 out of 5 stars

Climbing week - 10 out of 10!

I was drawn to AB because of their quick and thorough responses. But what makes them great is their people — the guides and staff. I can’t even fathom how much I learned and grew this week; I’m shaking my head in disbelief at what we ascended and descended. This would never have happened without David S. He is a teacher, a kind soul, and a wonderful comedian. He knows the perfect time for a compliment and the right moment to become serious and more direct. His energy, enthusiasm, and skill are in a league of his own making. He, quite simply, made my year.

August 21, 2023
Unprompted review
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Reply from Adventure Base

Thank you Ben, we're so glad you had such a great experience. David is real gem. Hope to see you back for another adventure in the future!

Rated 5 out of 5 stars

Matterhorn

A 7 day trip with the aim of climbing the Matterhorn- the trip was exceptionally well organised as was the accommodation in Chamonix.
What made the trip for me was our Guide David Sanabria. Extremely knowledgeable, friendly, challenging and an all round great guy. A super week that will last long in the memory.

August 13, 2023
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Reply from Adventure Base

Thank you for your wonderful words. So delighted you had a super week. Hope to see you again for another peak!

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Rated 5 out of 5 stars

TMB Selfguided

We were a group of 16.
We did 10 days of self-guided TMB organized by Base Adventure starting from Chamonix. All the arrangements were very professionally handled.
The hotels and refuge selection were good and we had excellent stays in all places. Our luggage transfer was handled professionally by Base Adventure.

It was fun and challenging as well, the food was very good, good breakfast to start the day.
We spend a lot of time enjoying the mountains’ view and met some amazing people.
I am looking forward to doing another trip with them!
Thanks, Olly, Charlie, Beth, and Virginia.
They gave us 24/7 support and were helpful when needed.

August 6, 2023
Unprompted review
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Reply from Adventure Base

Samer, we're so pleased you had a great experience and enjoyed your time in the beautiful Alps. We look forward to working with you again in the future!

Rated 5 out of 5 stars

Great experience

Great experience — they are communicative and offer competitive prices for the quality of the experience. When I hurt my knee on a trek, they were able to create an alternate route quickly. Really great company

August 13, 2023
Unprompted review
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Reply from Adventure Base

Thanks Cornelia, hope your knee is recovering! Fantastic effort, was lovely to meet you both.

Rated 5 out of 5 stars

Trustworthy and great customer service

Really quick and easy to organise with Adventure Base. Great customer service - very responsive to questions/requests, and I appreciated the keeping in touch methodologies including a helpful face to face briefing once on the ground (I was self guided) and checking in with me via WhatsApp thereafter. Would book again.

August 9, 2023
Unprompted review
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Reply from Adventure Base

Thanks Steve! We hope to see you again to complete the second half of the TMB in the future.

Rated 5 out of 5 stars

Great trip with Adventure Base

Great trip with Adventure Base! Went to the summit of both Gran Paradiso and Mont Blanc, surrounded by very competent guides and with great organization!

Highly recommend this tour for both beginners and more advanced mountain enjoyers!

August 7, 2023
Unprompted review
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Reply from Adventure Base

So pleased you had a great trip - hope to see you back for another peak soon!!

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Rated 5 out of 5 stars

Amazing adventure

The staff at adventure base did a great job building our itinerary, and arranging our lodging to fit our needs. I was nervous about doing a self guided hiking trip in unfamiliar territory, but Adventure base provided all the tools to make it an awesome experience - detailed instructions to prepare for the trip, easy to use maps, luggage transfers, and prompt responses to any questions we had. They even provided alternative routes when the weather changed. I felt safer knowing I could reach someone if needed.

July 17, 2023
Unprompted review
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Reply from Adventure Base

Thanks Peggy - glad you had an awesome experience. Was a pleasure meeting you both, hope to see you again one day!

Rated 5 out of 5 stars

I could not recommend Adventure Base…

I could not recommend Adventure Base more. One of the best travel companies I have done a trip with.
I did 2 trips over 2 weeks with them - the first being their Gran Paradiso & Mont Blanc trip. This was an incredible experience with a very small group, making it such a personalized experience. Fabio was an amazing leader who communicated exceptionally well with everyone and who was a great teacher as well as being great company -we loved all of his stories. When the time came for Nacho to join our team for the Mont Blanc section, he was our rope leader and his patience, empathy and kindness were so appreciated. I really enjoyed his company and leadership. Even if we hadn't made the summit I am incredibly grateful for everything Nacho & Fabio did for us on that trip. But it was such an adventure and I feel like I've learned so much. I always felt like I was in safe hands at every point during the trip as we were in such experienced & capable hands.
In addition, Léa was such a great host back at the chalet - and what a great base to have. So central, clean & comfortable. Léa looked after us so well when we were at the chalet and added a whole dimension to the experience creating something incredibly convivial and warm.
My second part of the trip was the self guided TMB 7 day experience. This was arranged by Beth and Virginia, who were amazing at communicating by email. The trip briefing was amazing to get but even the creation of the WhatsApp group (for both trips) and the check in I felt was a touch that was both unexpected and appreciated. The refuges picked were all amazing and had some great food (I had heard some horror stories on the trip so feel like I was quite lucky!). The use of FatMap made getting from A to B extremely straightforward.
AB created the holiday of a lifetime in one of the best locations I have ever visited. I will almost certainly do another trip with them - I cannot wait to do another climb with them and hopefully some more hikes & I will recommend them to anyone who wants to arrange any kind of adventure in the Alps.
Thank you all so much!

July 23, 2023
Unprompted review
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Reply from Adventure Base

Charlotte - it was an absolute pleasure having you out! Congratulations on summiting Mont Blanc and completing the TMB, you smashed it. We can't wait to have you back in the Alps for another adventure soon!!!

Rated 5 out of 5 stars

Wow, just... Wow

Honestly, yet another truly epic trip with Olly and the team! Not my first and won't be my last either, the team never disappoint. It was the Monte Rosa trip this time, as always booking super easy and well informed, and the guides Mark and Roger, just amazing and genuinely couldn't ask for more. Learnt so much on improving techniques and skills, and got some truly epic climbs in! Mountain weather rules as always, but it didn't matter, couldn't get the main objective in but honestly who cares?! Before you could say, so what's next, Mark and Roger had us hooked up with a couple extra back up climbs which i think might even have been better than the original plan and included a truly gorgeous climb on Lagginhorn that we'd never even have seen let alone summit without those guides! Top climbs, top crew, top company, top trumps! We'll be seeing you again soon!

July 31, 2023
Unprompted review
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Reply from Adventure Base

Thanks Stephen, so pleased you had an epic trip. Can't wait to have you back out for another adventure!

Rated 5 out of 5 stars

Friendly, helpful and efficient

We loved our 4 day trip to do the TMB with Adventure Base. The team were friendly, helpful and efficient, especially as we booked last minute. We would definitely recommend them to ease the stress of planning a trip.

August 2, 2023
Unprompted review
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Reply from Adventure Base

Thank you Faye! Awesome job for a completing a 4 day TMB. Hope to see you back again for another challenge.

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Rated 5 out of 5 stars

9 day TMB Variant

Booked a 9 day TMB Variant hike thru AB. Everything was excellent. Coordination, communication, route and accommodation selection were all spot on. Worth every penny. I would not hesitate to use AB again.

July 27, 2023
Unprompted review
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Reply from Adventure Base

Thanks Tony! Was a pleasure having you and your group out with us. Safe travels and hope to see you again in the future.

Rated 5 out of 5 stars

Adventure Base was able to add us to a…

Adventure Base was able to add us to a group and we didn’t have to worry about anything. Our experience of Tour de Mont Blanc was everything we anticipated and more. Thank you so much for your professionalism. Highly recommend using them. Mahalo for everything.
Lomas Ohana

July 24, 2023
Unprompted review
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Reply from Adventure Base

Aloha Melissa, we appreciate your kind words! Hope to see you again for another adventure.

Rated 5 out of 5 stars

Adventure Base organized everything for…

Adventure Base organized everything for me. Súper profesional team that listens to your requests. Wouldn’t do it in another way!! Glad that I contacted them for my Tour Du Mont Blanc adventure. Highly recommend them.

July 24, 2023
Unprompted review
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Reply from Adventure Base

Thank you Heyda, was lovely to have you and your family out with us! Hope to see you again for another adventure.

Rated 5 out of 5 stars

We had an awesome trip

We had an awesome trip, summiting Gran Paradiso in the first few days and then making an attempt on Mont Blanc. Unfortunately we (and all other teams attempting to summit that day) had to turn back on Mont Blanc due to an avalanche on the Grand Couloir, but the Adventure Base team organised an alternative climb along the Cosmiques Ridge for us instead, which was fantastic. Our guide, Fabio, was excellent. Really knowledgeable and felt very confident with him leading us. Would highly recommend Adventure Base.

June 26, 2023
Unprompted review
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Reply from Adventure Base

Thanks for the review, we're pleased you had a great trip despite the conditions out of our control. Hope to see you back for another peak soon!

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Rated 5 out of 5 stars

TMB over 9 days

Trip was well-planned and communicated. This made it simple to only have to focus on enjoying the hiking. I think a bit more information in the daily descriptions about where there would and wouldn’t be water would have been helpful. Rarely the GPX files did not totally accurately reflect the route but largely this was a non issue.

July 24, 2023
Unprompted review
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Reply from Adventure Base

Thank you for your feedback Neil. We've been sending out separate links into our WhatsApp group with food and water stops and next year we're looking at merging that into the main itinerary. Hope to have you and the family back with us again in the future for another adventure!

Rated 5 out of 5 stars

Simply the best

I had the most amazing experience, climbing gran Paradiso and Mont Blanc with adventure base.
Everything was well organised and the communication before and during the trip was very clear and helpful.
The stay in Chamonix was very comfortable, the chalet was nice and clean. Our hostess Léa was so nice and made sure that we were provided with everything we could wish for.
Our guides Fabio and Nacho were very experienced and patient. During the trip I always felt very safe.
I would definitely recommend adventure base and I look forward to going on another adventure with them!

July 23, 2023
Unprompted review
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Reply from Adventure Base

Thank you Luuk for your lovely words! So happy you had an amazing trip. We hope to see you again for another summit!

Rated 5 out of 5 stars

TMB in June with Adventure Base

Adventure Base made our trip a huge success with detailed planning assistance and advice. Highly recommend Adventure Base and all of our engagement with the team was positive

June 15, 2023
Unprompted review
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Reply from Adventure Base

Thanks David, so pleased you've had a great time. Hope to see you again for another adventure!

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