ADVFN Plc Reviews 158

Prompt and polite customer service, thanks!

My emails were answered to promptly by Mr Niccolo Moretto who assisted me in applying for a yearly subscription.

I made a trading enquiry and found that ADVFN's customer service was second to none. Highly reccomended.

Absolutely THE WORST ‘service’ I have ever experienced in my entire life and I am not being melodramatic.

I have REPEATEDLY notified them of persistent trolling on their forums. They completely ignore emails. I have REPEATEDLY stated I wish to log a formal complaint and every time they completely ignore that request (well over 20+ occasions). This is a breach of FCA regulations and they have been reported for those breaches.

Absolute cowboy company. DO NOT USE THEM.

Wondered why I could get the ADVFN DDE application to work on my machine so contacted support via chat, where Nicolo Moretti quickly diagnosed the problem as due to my lack of permissions and went on to politely advise me how to raise them.

I've had an account over 10 years always been spot on and good to use. Just used the online help chat and Rus was really efficient and helpful. Couldn't really ask for more.

I have a new email address and needed assistance updating it at ADVFN and I received great service and help from a lady called Patricia.

Excellent service as always from ADVFN, especially from Niccolo Moretto.

I needed help with on-line payments for subscripton. The advisor (Patricia) was highly communicative and helpful.

I’ve been a customer for over 10+ years and worked with many people at iHub! I must say that my most recent experience renewing my membership with their service was the easiest and nicest I can remember as I was working with Patricia S! She’s totally knowledgable of the product and services, but also found me the best pricing! If you want to work with someone honest, fast and smart, ask for Patricia S! AT

I've been a loyal ADVFN customer since 2007 and have consistently experienced outstanding service. The website is not only useful but has never given me any trouble. Since Patricia S joined, my inquiries are swiftly addressed, and I feel a sense of security. Cheers to Patricia and the entire team for maintaining an excellent website, providing top-notch services, and delivering exceptional customer support

Easy to subscribe but near impossible to cancel but will keep taking your money AVOID

Totally unusable site now . Advfn trying to force people to pay just so they can navigate on the site . I hope everyone leaves them and goes elsewhere . Idiotic attempt to force people to subscribe . Bye bye advfn

Careful when subscribing to any of their subscriptions. Strangely they can set you up in minutes but for some reason, takes 30 days to unsubscribe you!? Their explanation......its in our T&C's. Read very carefully.

Plenty of other companies out there offering a similar service, I will now look elsewhere.

So I get this email from abuse team at advfn -

“We have been notified that you have posted messages on our bulletin boards that are in breach of Clause 11 of the ADVFN Registered User Agreement. These messages have now been removed.Please refrain from posting further messages of this type. A repeated breach of clause 11 may result in your account being permanently banned from using our boards”

Despite emailing back 3 times to ask advfn what are the messages they are referring to no one has had the decency to respond back and neither have Investor Relations. I can only conclude that advfn are in with the liars (shorters) on advfn that want stocks to suffer than be with honest investors. For a listed company very poor. I will now inform the FCA.

This is an amazing site, full of useful discussions and there’s no controlling of posts by brokers and investors, it’s a breath of fresh air and so much useful information that helps you make informed decisions shares it’s invaluable. The full full review was taken down by ADVFN and if you believe the above to be true your likely to loose all your money investing 😆😆😆 be aware and carry a wheelbarrow full of salt to digest the information

For a financial website ADVFN is perhaps the worst in the UK. The free BB's are full of trolls who frankly must lose ADVFN any crediblity they have, which is low anyway. The BB's are not moderated so any idiot or conman can ramp, deramp, pump rubbish knowing they are not going to be removed by ADVFN support who I believe does not exist. Avoid at all costs!!

............

I've used advfn.com for the best part of ten years. For what you pay, it is extremely good value compared to other offerings. It's about 63% cheaper than those. With that said, it recently under went management changes, hopefully certain features which as yet, have not been added via html, will, fingers crossed be come back on line as they were with java. If this happens then price wise it will knock the competition out of the water. I have always found their technical team and customer service operators to be competent.

The message boards are unmoderated, but the torrent of profanity, swearing and abuse posted by some users is unbelievable.
The other problem is the vast number of fantasy share traders constantly claiming they've bought this or sold that and simply use the platform to try to ramp dud shares.