Lovely pillows but heavy! Maybe haven't used them enough to gain big benefit yet and still have occasional "dead" arms but not as much. Generally Impressed with the quality though
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Review summary
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What people talk about most
Reviews shaping this summary
Excellent pillow. So pleased with it. Neck pain much improved as a result. Very supportive and would definitely like another. Have deducted one star because of the length of time it took for the pillo... See more
Company replied
I ordered the pillow to help support my aching neck . The pillow arrived within 36 hours, what service! The pillows were very soft but quite heavy. Unfortunately I think they were a little too so... See more
Company replied
Great delivery service and peace of mind knowing I have 3 months to give it a go. Love the fact I only need one pillow not two which I always slip down and after a few nights removed some of the filli... See more
Company replied
Company details
Written by the company
The multi-award winning Aeyla exists to help you break the sleep-stress cycle, with natural solutions for everyday life. When we're stressed, we struggle to sleep. When we can't sleep, days can feel more stressful. And so goes the sleep-stress cycle. There’s lots that can keep us up at night - only 20% of adults say the quality of their sleep is very good or excellent. And in the past month, nearly half of us will lie awake at night due to stress. If we don’t get the hours sleep we need, our stress levels increase. 21% of adults reported feeling more stressed on less sleep. But there’s not a ‘golden bullet’ or a secret hack to breaking it. It’s small changes to your routine that can help get you back on track. That’s where we come in.
Contact info
Bartle House, 9 Oxford Court, M2 3WQ, Manchester, United Kingdom
- support@aeyla.co.uk
- aeyla.co.uk
4.1
Great
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 67% of negative reviews
Typically replies within 1 week
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Not Easy Returns
Pillows were OK after having the same ordering and delivery issues as others have stated.
Unfortunately the returns process is not as easy as stated.
After email tennis with customer services I was allowed to return 2 pillows.
So far 2 weeks later they say that they haven't received the returns.
Tracking details have now been provided so will see what happens next....
*edit*
Customer Service have now contacted us, they have confirmed the returns and issued a full refund. Thank you.
June 9, 2026
Unprompted review
Reply from Aeyla
Hi Michelle, Thank you for your review, and we are truly sorry for the experience you've had. Returning a product should never be this difficult, and we apologise that the process didn't reflect the standard we strive for.
Just to reassure you and anyone reading this, we offer a 30-night trial period, and returns within this window are fully accepted. We want every customer to feel confident in their purchase.
I have now refunded your order and this should reflect in your account within 3-5 days. Thank you for your patience, we're committed to making this right.
Regards,
Aeyla Support Team
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Love these pillows
Love these pillows, they are so comfy and soft. Will get some more of these for sure. Highly recommend 😊
June 8, 2026
Unprompted review
Reply from Aeyla
Hi M,
Thank you so much for your lovely feedback. We’re really pleased to hear you find the pillows so comfy and soft, and that you’d recommend them. That means a lot to us.
If we can help with anything in future, please feel free to get in touch 💛
Warm regards,
The Support Team
Pillow miracle
I absolutely love this pillow from the moment i received it from the first night my sleep pattern as been. amazing i used to suffer with a bad neck but since using Aeyla pillow i sleep peacefully,from ordering to delivery the sevice they provide is amazing.
June 8, 2026
Unprompted review
Reply from Aeyla
Hi Virginia,
Thank you for your wonderful review. We’re absolutely delighted to hear your sleep has improved so much and that your neck is feeling better since using our pillow. That’s fantastic to hear.
If we can help with anything in future, please feel free to get in touch 💛
Warm regards,
The Support Team
Perfect 👌
Perfect 👌
That’s why I’ve just bought another one!
Very happy 😊
June 8, 2026
Unprompted review
Reply from Aeyla
Hi Mary,
Thank you for your lovely feedback. We’re so pleased to hear you’re very happy with your pillow and have already ordered another. That’s amazing to hear!
If we can help with anything in future, please feel free to get in touch 💛
Warm regards,
The Support Team
Delivery was fast and well packaged
Delivery was fast and well packaged. We have been using Aeyla pillows for the last 5 nights and have to say they are superb, difficult if you want to use ordinary pillow cases as they need large ones so they are not kept tight, they do keep their shape very well and very comfortable.
June 8, 2026
Unprompted review
Reply from Aeyla
Hi Judith,
Thank you for your feedback. We’re really pleased to hear you’re finding the pillows superb and well made, and that delivery and packaging were smooth. We also appreciate your note regarding pillowcase sizing and how the shape holds. That’s really helpful for us.
If we can help with anything in future, please feel free to get in touch 💛
Warm regards,
The Support Team
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I’m 78 and in my lifetime I’ve slept on…
I’m 78 and in my lifetime I’ve slept on so many pillows as a child it was feather pillows where spikes pop through and stab you. Out of all the different brands I’ve bought and suffered, even medical ones don’t come near the comfort and satisfaction I get from Aeyla .
I noticed that some of my pillow cases were a little small for the pillow which made it firmer, I took the centre pillow out and replaced both pillows separately back in the pillowcase and that was softer for me don’t know why but it was,
So far I’ve been extremely happy with Aeyla and have told friends about them
My neck pain has improved.
I was pleased how quick the delivery was so thank you Aeyla great pillows 💕
June 8, 2026
Unprompted review
Reply from Aeyla
Hi Jennifer,
Thank you so much for your detailed and thoughtful review. We’re truly delighted to hear the pillows have made such a positive difference to your neck pain and overall comfort, and that you’re so happy with both the product and delivery service 💛
Just a gentle care reminder that only the outer cover is washable, and the pillow itself should not be washed, as this helps maintain its structure and long-term support.
If we can help with anything in future, please feel free to get in touch 💛
Warm regards,
The Support Team
Reply from Aeyla
Hi Carolyn,
Thank you for your feedback. We’re really pleased to hear you’re enjoying excellent sleep and finding the pillow supportive for your neck, that’s great to hear!
If we can help with anything in future, please feel free to get in touch 💛
Warm regards,
The Support Team
Too early to say honestly early…
Too early to say honestly early indications are good 😊
June 7, 2026
Unprompted review
Reply from Aeyla
Hi Mr Potts,
Thank you for your honest feedback. We’re glad to hear your initial impressions are positive and that things are looking promising so far. We hope it continues to improve your comfort.
If we can help with anything in future, please feel free to get in touch 💛
Warm regards,
The Support Team
Supportive yet soft - excellent for pain sufferers
These pillows are supportive without being too firm yet soft enough not to press on any part excessively. For me, a long-term pain sufferer, they have proved to be the best. I have had cancer for 25 years and still have active cancer in my neck and shoulder, I spent lots of money trying all the pillows that promise so much but am so glad I bought Aeyla pillows, if anything is going to disturb me at night or prevent sleep I know it won't be my pillows!! The quality and delivery service is faultless.
June 20, 2025
Unprompted review
Reply from Aeyla
Hi Jocelyn,
Thank you so much for your incredibly kind and detailed review. We’re truly touched to hear how much comfort the pillow has brought you, especially given your long-term health challenges. It means a great deal to know it’s helping you rest more peacefully and that you’re happy with both the quality and service.
If we can help with anything in future, please feel free to get in touch 💛
Warm regards,
The Support Team
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Very soft and comfy
Very soft and comfy, though does it give enough support for my left arm?
June 3, 2026
Unprompted review
Reply from Aeyla
Hi Joy, Thank you for your feedback 😊
We're pleased to hear you're finding the pillow soft and comfortable. In terms of arm support, this can vary depending on your sleeping position, body shape, and mattress. If you're a side sleeper, your mattress and overall sleep posture can also play an important role in how supported your shoulders and arms feel during the night.
We appreciate you sharing your experience with us.
Regards,
Customer Care Team, Aeyla
My experience with Aeyla has been excellent for service & product
My experience with Aeyla has been excellent, great service & delivery time. The pillows are the best pillows we’ve ever had, I’ve woken up for a long time with neck pain but now I’ve no neck pain at all & my husband has said the same thing. I’m so thankful I found Aeyla pillows.
January 14, 2026
Unprompted review
Reply from Aeyla
Hi Janice,
Thank you so much for your lovely feedback. We’re delighted to hear both you and your husband have experienced such positive results, and that your neck pain has improved so significantly. It’s wonderful to know you’re so happy with our pillows.
If we can help with anything in future, please feel free to get in touch 💛
Warm regards,
The Support Team
I purchased 2 pillows
I purchased 2 pillows. And my neck had in proved alot. Happy with purchase. Thank you
June 2, 2026
Unprompted review
Reply from Aeyla
Hi Barbara, Thank you for your lovely feedback 😊
It's so encouraging to hear that you've noticed an improvement in your neck comfort since using Aeyla pillows. We're pleased that you're happy with your purchase and appreciate you taking the time to share your experience.
Regards,
Customer Care Team, Aeyla
Sadly not for me, but great for my husband!
I did buy 2 pillows, one for me and one for my husband. Sadly the pillow did not suit me, found it too high, and not soft enough, so it will be returned. But my husband loves his, no more waking up with neck pain, and a good nights sleep, at last! Success.
May 20, 2026
Unprompted review
Reply from Aeyla
Hi Jackie,
Thank you for your feedback. We’re really pleased to hear your husband is enjoying the pillow and sleeping much better without neck pain. We’re sorry to hear it wasn’t quite the right fit for you, but we appreciate you sharing your honest experience.
If we can help with anything in future, please feel free to get in touch 💛
Warm regards,
The Support Team
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Best pillows I've had
Best pillows I've had, they're comfy, keep their shape, and supportive albeit a bit softer than expecting but they're still great. Would buy again
June 2, 2026
Unprompted review
Reply from Aeyla
Hi Cliona, What fantastic feedback, thank you 😊
It's wonderful to know the pillows have been such a hit and that you're finding them comfortable, supportive, and holding their shape well. We appreciate your comments and are delighted that they've still exceeded your expectations overall.
Thank you for choosing Aeyla, and we look forward to helping you sleep comfortably for years to come.
Regards,
Customer Care Team, Aeyla
The best pillow ever no more neckache a…
The best pillow ever no more neckache a good night's sleep
June 7, 2026
Unprompted review
Reply from Aeyla
Hi Lia,
Thank you so much for your lovely feedback. We’re really pleased to hear you’re enjoying your pillow and that it’s helping you get a good night’s sleep without neck ache.
If we can help with anything in future, please feel free to get in touch 💛
Warm regards,
The Support Team
My partner says it’s the best sleep she…
My partner says it’s the best sleep she has had in years, thank god ! It’s good for me too 👍
June 6, 2026
Unprompted review
Reply from Aeyla
Hi Stephen,
Thank you for sharing! 😊
We're thrilled to hear your partner is enjoying the best sleep she's had in years, and that it's working well for you too. That's exactly what we love to hear!
Regards,
Customer Care Team, Aeyla
I love my dual pillows
I love my dual pillows. I suffer with disc problems and arthritis in my neck and find these so comfortable.
Thank you
June 6, 2026
Unprompted review
Reply from Aeyla
Hi Penny, thank you for your lovely feedback! 😊 We're so pleased to hear that you're finding the Dual Pillow comfortable and supportive despite your neck disc problems and arthritis.
Wishing you many more restful nights ahead.
Regards,
Customer Care Team, Aeyla
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Soft and supportive
The Aeyla pillow moulds to any position and still provides support, allowing a better night’s sleep. Highly recommend.
June 6, 2026
Unprompted review
Reply from Aeyla
Hi Tracy Anne,
Thank you for your wonderful feedback! 😊
We're delighted to hear that your Aeyla pillow provides the comfort and support you need for a better night's sleep. Thank you for the recommendation!
Regards,
Customer Care Team, Aeyla
Reply from Aeyla
Hi Nicola,
Thank you for your feedback! 😊
We're delighted to hear you're sleeping so much better. Wishing you many more restful nights ahead!
Regards,
Customer Care Team, Aeyla
Shoulder Pain.
I have had a pain in my shoulder for some time but since sleeping with my new pillow it has almost gone away, the pillow is also very comfortable.
June 6, 2026
Unprompted review
Reply from Aeyla
Hi there! Thank you for sharing your experience 😊
We're delighted to hear that your shoulder pain has improved since using Aeyla pillow and that you're finding it comfortable. Wishing you many more restful and comfortable nights ahead!
Regards,
Customer Care Team, Aeyla
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