I rented a server, set it up, and used it normally for six months. Then the IP address stopped pinging, and the server became inaccessible. When I asked the support team what the hell was going on, t... See more
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See what reviewers are saying
The hardware is genuinely good for the price. Ryzen CPUs, NVMe storage, geneerous RAM. My only gripe is the feels a bit cluttered when you have multiple servers, and finding specific options takes mor... See more
Company replied
Aeza deleted my VPS after just 7 days of late payment — with ZERO notification and WITHOUT suspending the server first. My entire database (client data, full infrastructure) was permane... See more
Company replied
Did a bunch speed tests when I first got my VPS in the Netherlands. Got around 23 Gbit/s on iperf3 to a nearby endpoint, which is basically the line rate of a 25 Gbps port. Latency to Frankfurt and S... See more
Company replied
Company details
About AEZA INTERNATIONAL LTD
Written by the company
About
Aéza is a modern hosting provider Trusted by over 100000 users worldwide, Aéza delivers premium hosting solutions powered by cutting-edge hardware, including the AMD Ryzen 9 5950X processor and ultra-fast NVMe storage
Advantages
❯ The world's processors, e.g. AMD Ryzen 9 7950X3D up to 5.7 GHz
❯ Activation within 60 seconds
❯ 24/7/365 chat support
❯ Free DDoS protection on all servers
❯ Hourly rate option from €0.02/hour
VPS locations
Moscow, Los Angeles, Vienna, Paris, Falkenstein, Amsterdam, Stockholm, Helsinki, London, Saint Petersburg
Aéza is a modern hosting provider Trusted by over 100000 users worldwide, Aéza delivers premium hosting solutions powered by cutting-edge hardware, including the AMD Ryzen 9 5950X processor and ultra-fast NVMe storage
Advantages
❯ The world's processors, e.g. AMD Ryzen 9 7950X3D up to 5.7 GHz
❯ Activation within 60 seconds
❯ 24/7/365 chat support
❯ Free DDoS protection on all servers
❯ Hourly rate option from €0.02/hour
VPS locations
Moscow, Los Angeles, Vienna, Paris, Falkenstein, Amsterdam, Stockholm, Helsinki, London, Saint Petersburg
Contact info
311 Shoreham Street, S2 4FA, Sheffield, United Kingdom
- +44 772 937-60-58
- support@aeza.net
- aeza.net
2.5
Poor
120 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I got a VPS from the Netherlands for a…
I got a VPS from the Netherlands for a personal project from Aéza, and it's been great. The specs run smoothly with no issues, and the speed and uptime have been solid. Setup was easy, and support was helpful, overall, it's a reliable and affordable
March 18, 2025
Reply from AEZA INTERNATIONAL LTD
Dear Janet Fisher,
Thank you so much for sharing your experience with us! We’re thrilled to hear that your VPS from the Netherlands has been running smoothly and meeting your needs for your personal project. We always strive to provide reliable and affordable services, and it’s wonderful to know that we’ve succeeded in your case.
If you need any assistance or have questions in the future, don't hesitate to reach out. We’re always here to help!
Best regards,
Aéza Team
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Amazing provider
Amazing provider! Everything runs perfectly. After one year of use, I’ve had no problems at all. There were some minor issues, but they were resolved quickly by the support team. Very reliable and affordable totally recommend!
March 10, 2025
Reply from AEZA INTERNATIONAL LTD
Dear Lukas Schmidt,
Thank you for your wonderful feedback! We are delighted to hear that your experience with our services has been smooth and reliable over the past year. Providing a seamless and efficient experience is our priority, and we’re glad to know that any minor issues were quickly resolved by our support team.
Your recommendation means a lot to us, and we truly appreciate your trust in our services. If you ever need any assistance, please don’t hesitate to reach out—we’re always here to help!
Best regards,
Aéza Team
Thank you so much for the service…
Thank you so much for the service offered! I will give 5 stars. I bought a server in Frankfurt, the DEs-4, and this was the best choice I have ever made. This server is based on the AMD Ryzen 9 9950X with 25Gbps. I use it for hosting websites for clients in combination with FastPanel.
I host 10 websites on one server, and I have had no problems at all everything works smoothly with a loading time of just 1 second per page, which is absolutely amazing.
Of course, the websites are not e-commerce or performing complex tasks, but with 10 clients on one server, I made back my investment very quickly.
Additionally, the support team is always there to help
March 10, 2025
Reply from AEZA INTERNATIONAL LTD
Dear Valued Customer,
Thank you for your outstanding review and for sharing your experience with our services! We are delighted to hear that your DEs-4 server in Frankfurt has been the best choice for your hosting needs. It’s fantastic to know that your AMD Ryzen 9 9950X with 25Gbps is delivering such impressive performance, ensuring smooth operation and 1-second loading times for your websites.
We’re also pleased that our support team has been there whenever you needed assistance. Your success in quickly recovering your investment is great to hear, and we’re glad to be part of your journey.
Your 5-star rating and recommendation mean a lot to us! If you ever need any support or have any questions, we’re always here to help.
Best regards,
Aéza Team
Amazing Hosting!
March 6, 2025
Unprompted review
Reply from AEZA INTERNATIONAL LTD
Thank you for your fantastic review! We're thrilled to hear that you had a great experience with our fast setup
Amazing hosting provider fast setup…
Amazing hosting provider fast setup great performance and super helpful support no downtime and fair pricing highly recommend
March 4, 2025
Reply from AEZA INTERNATIONAL LTD
Dear George Curtis,
Thank you for your fantastic review! We're thrilled to hear that you had a great experience with our fast setup, high performance, and dedicated support. Ensuring reliability and fair pricing is a top priority for us, and it’s great to know that we've met your expectations.
We truly appreciate your recommendation and your trust in our services. If you ever need any assistance, our team is always here to help!
Best regards,
The Aéza Team
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One of the best hosting providers the…
One of the best hosting providers the support team helped me choose my server and even gave me a free day to try it without paying anything and everything was perfect I will switch to this provider ASAP!!!
March 4, 2025
Reply from AEZA INTERNATIONAL LTD
Dear Annies S Burrus,
Thank you for your wonderful review! We're delighted to hear that our support team could assist you in choosing the right server and that you had a great experience with your trial. Providing exceptional service and flexibility is our goal, and it’s fantastic to know we’ve earned your trust.
We look forward to welcoming you as a valued customer! If you ever need any help along the way, our team is always here for you.
Best regards,
The Aéza Team
Reliable and smooth-running VPS
Aeza's VPS hosting is reliable and allows my website to run smoothly. I haven't experienced any downtime, and their pricing is fair for what you get.
January 31, 2025
Reply from AEZA INTERNATIONAL LTD
Dear Tristan Chandola
Thank you for your feedback! We’re pleased to hear that Aéza’s VPS hosting has been reliable and has kept your website running smoothly. Uptime and fair pricing are key priorities for us, so it’s great to know that you’re satisfied with both.
We appreciate your trust in Aéza and look forward to continuing to support your hosting needs. If you ever need any assistance, our team is always here to help.
Best regards,
The Aéza Team
Aeza's hosting is fast and reliable
Aeza's hosting is fast and reliable, with no downtime so far!
February 24, 2025
Reply from AEZA INTERNATIONAL LTD
Dear Carmelo,
Thank you for your feedback! We’re pleased to hear that Aéza’s hosting has been fast and reliable for you, with no downtime. Providing a stable and high-performance service is our priority, and it’s great to know we’re meeting your expectations.
We appreciate your trust in Aéza and look forward to continuing to support your hosting needs. If you ever need assistance, our team is always here to help.
Best regards,
The Aéza Team
Very affordable server I use Aeza…
Very affordable server I use Aeza servers for my web dev company and for clients their servers are reliable and powerful I could host three websites on the same server and everything ran perfectly without any issues I absolutely recommend
February 19, 2025
Reply from AEZA INTERNATIONAL LTD
Dear Lucas,
Thank you for your great feedback! We’re delighted to hear that Aéza’s servers have been both reliable and powerful for your web development company and clients. It’s great to know that you’ve been able to host multiple websites seamlessly on a single server without any issues.
We truly appreciate your recommendation and your trust in Aéza. If you ever need any assistance, our team is always here to help.
Best regards,
The Aéza Team
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Not working server and lack of support
A server for proxy was rented. At one point it stopped working stably. I wrote to support, for the 2nd day they can't solve anything and now they have completely broken it, now it doesn't work at all. If you want to give money for a non-working server and for the lack of normal support - you should go to aeza.
February 22, 2025
Unprompted review
Reply from AEZA INTERNATIONAL LTD
Dear Customers,
We deeply value your feedback and take your experiences very seriously.
We would like to inform you that some recent reviews do not reflect genuine customer experiences. Unfortunately, we have observed several attempts by competitors to manipulate our ratings and harm our reputation.
If your experience is genuine, we kindly ask you to provide supporting evidence by contacting us through our official Telegram channel: https://t.me/aezachat.
We remain committed to transparency and fairness and will continue to report any fraudulent reviews to Trustpilot.
Thank you for your understanding and continued trust.
Aéza Support Team
Best option for high-traffic sites
Aeza's VPS has allowed my website to handle high traffic without breaking a sweat. Their performance and uptime are exactly what I needed. Highly recommend for businesses scalingup!
January 31, 2025
Reply from AEZA INTERNATIONAL LTD
Thank you for your fantastic feedback! We're delighted to hear that our VPS is handling your high-traffic site with ease. Providing top performance and reliability is our priority, especially for growing businesses like yours. If you ever need any assistance, our team is always here to help. Wishing you continued success!
Aeza saved my website
After constant downtime with my previous provider, I moved to Aeza, and it has been a game changer. The uptime is solid, and their customer support is always available.
January 22, 2025
Reply from AEZA INTERNATIONAL LTD
Thank you for your fantastic review! We're delighted to hear that Aeza has made such a positive difference for you. Reliable uptime and excellent customer support are what we strive for, and we're thrilled that you've experienced both. If you ever need any assistance, don’t hesitate to reach out—we’re always here to help!
You cant delete your account without…
You cant delete your account without their permission!
On any site you should have the option to delete your account if you need.
February 1, 2025
Unprompted review
Reply from AEZA INTERNATIONAL LTD
Dear Customer,
We understand your concern regarding account deletion. Please note that for security reasons, account deletions require a request to be submitted to our support team. This ensures that accounts are not removed without proper authorization, protecting user data and preventing unauthorized actions.
That said, we want to assure you that the process is straightforward and does not take much time. Once a request is submitted, our team processes it as quickly as possible. Additionally, this policy is outlined in our Terms of Use, which were agreed upon during account creation.
If you need assistance with deleting your account, please feel free to reach out to our support team, and we will be happy to help.
Best regards,
Aéza Support Team
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Today I decided to completely switch to…
Today I decided to completely switch to Aeza, they gave me a free server trial with no strings attached, just said they believe in their product and wanted me to try it out. After testing, I was hooked their servers are super fast, affordable, and even have Windows 2025 without aditional cost, which is really cool. I’m super happy with the whole experience so far
January 9, 2025
Reply from AEZA INTERNATIONAL LTD
Thank you so much for your kind review! We're thrilled to hear that you’ve had such a positive experience with our service. We believe in offering high-quality, affordable solutions, and it’s great to know that our fast servers and additional features like Windows 2025 have made a difference for you. We’re excited to continue supporting you, and if you ever need any help or have any questions, don’t hesitate to reach out. Thanks for choosing Aéza!
Very good hosting
Very good hosting, runs minecraft perfectly, but the support takes sometimes too much to answer, exept this everything good, price hardaware
January 9, 2025
Reply from AEZA INTERNATIONAL LTD
Thank you for your feedback! We’re glad to hear that our hosting works well for your Minecraft server and that you're happy with the price and hardware. We apologize for any delays in support and appreciate your patience. We're continuously working to improve response times, and your input helps us do just that. If you ever need assistance in the future, please feel free to reach out, and we’ll make sure to address your concerns as quickly as possible
Outstanding VPS Services!
I recently purchased a VPS server from Aéza Hosting to run my applications, and I couldn't be happier. Their servers are incredibly fast, reliable, and well-protected. The support team is fantastic and quick to respond to any issues I’ve had. It’s refreshing to see a hosting provider that genuinely cares about quality and customer satisfaction. Highly recommended!
January 4, 2025
Reply from AEZA INTERNATIONAL LTD
Thank you so much for your wonderful review!
We’re thrilled to hear that you’re happy with our VPS servers and that they meet your needs for speed, reliability, and security. Our support team works hard to provide quick and helpful responses, and it’s great to know you’ve had a positive experience.
Your kind words inspire us to continue focusing on quality and customer satisfaction. Thank you for recommending us! If you ever need any assistance, don’t hesitate to reach out—we’re always here to help
The hardware they offer on their…
The hardware they offer on their servers for just $4.94/month is amazing they even include Windows servers at no extra cost the interface is minimalist and could use some improvments but I highly recomend them I got my server in under 5 minuts
January 3, 2025
Reply from AEZA INTERNATIONAL LTD
Thank you for your feedback!
We’re glad to hear that you’re impressed with the hardware and value we provide at just $4.94/month, including Windows servers at no extra cost. It’s great to know that your server setup was quick and smooth!
We appreciate your suggestion regarding the interface and will take it into account as we continue to improve. Your recommendation means a lot to us—thank you! If you have any other thoughts or need assistance, feel free to reach out
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Best hosting ever1 Perfect for my…
Best hosting ever1 Perfect for my portfolio with amazing loading speed and outstanding support
December 30, 2024
Reply from AEZA INTERNATIONAL LTD
Dear Lounis,
Thank you for your fantastic feedback! We’re thrilled to hear that Aéza is the perfect fit for your portfolio and that our loading speed and support have exceeded your expectations.
Providing outstanding service and ensuring our platform runs smoothly for all our users is our top priority, and it’s wonderful to see our efforts reflected in your experience.
If there’s ever anything more we can do for you, or if you have any questions or suggestions, please don’t hesitate to reach out. We truly appreciate having you as part of the Aéza community!
Warm regards,
Aéza Support Team
Reply from AEZA INTERNATIONAL LTD
Dear Customers,
We deeply value your feedback and take your experiences very seriously.
We would like to inform you that some recent reviews do not reflect genuine customer experiences. Unfortunately, we have observed several attempts by competitors to manipulate our ratings and harm our reputation.
If your experience is genuine, we kindly ask you to provide supporting evidence by contacting us through our official Telegram channel: https://t.me/aezachat.
We remain committed to transparency and fairness and will continue to report any fraudulent reviews to Trustpilot.
Thank you for your understanding and continued trust.
Aéza Support Team
Aeza horror
I used Aeza hosting from 12/24/2024 to 12/17/2024. For three weeks there were constant speed drops and there was no access to the server for 1 hour and 30 minutes, and they give a 99.9% guarantee
About the work of Aeza engineers:
The engineer's task is to ensure that clients receive all the resources they need and that the equipment has enough computing power for both current and new clients. In OVZ virtualization, overselling requires constant monitoring and professionalism. If this is done, then even if the client load increases sharply, the clients will be satisfied, because they will have enough resources. Or you don't need to be greedy and take on more clients so that everything works!
Support service response:
1. " 12/05/24 20:31
Hello, the server is not working, I can't log in and reboot from my personal account? Can you tell me what the reason is?
Vladislav 12/05/24 20:31
Hello.
There was a problem on the node, our engineers are already fixing it.
2. " 12/05/24 21:29
Please tell me how long, approximately, will it take to solve the problem?
Ivan 12/05/24 21:30
Hello. Unfortunately, there are no exact deadlines for the solution, but our specialists are already working on it. Usually it doesn't take much time"
As you can see from the ticket, an hour passed between these messages, but after that I had to wait another 30 minutes!
"Ivan 12/16/24 21:57
We checked, no network restrictions were applied to your server, most likely the problem is really in the network channel load on the node. Usually this goes away with time, because if someone uses the network channel a lot and actively, then measures are taken to limit it."
Guarantee 300 Mbps will not be less, that's what they say!
In fact, the speed on the server dropped to 3 Mbps, the measurement was carried out on the server (speedtest)
Austria sla 99.9% tier 3
reliable native DDoS protection, does not block legitimate traffic, works continuously (up to 600Gbps)
About the work of the Aeza hosting support service:
in one ticket you can get answers from two, three or four different employees asking the same questions!
How your funds will be taken from you:
you cannot refuse the service, if you delete the server you will not see any money and you cannot do anything yourself. You will be completely lied to. We are not talking about a refund for the complete absence of services rendered, but about the money in the account!
Here is the answer from the support service:
first answer:
"Yaroslav yesterday at 19:52
Hello.
According to the Terms of Use, in accordance with paragraph 9.11, we have the right to withhold 15% of the commission for processing the withdrawal request, as well as the commission of the payment system that will process the payment in your favor.
The withdrawal will be made within 10 business days. Withdrawal is available from 10 euros, taking into account the commission.
second answer:
" Yaroslav yesterday at 20:17
Unfortunately, taking into account the 22% commission (15% fixed and 7% for withdrawal to a crypto wallet), it comes out to 7.8 euros, which is less than 10 euros, which is why the payment aggregator will simply give an error due to the withdrawal amount being below the minimum."
I deposited money from the Monero crypto wallet into the account and what a 15% commission for processing the withdrawal request!
Since 12/18/2024, I have been negotiating the withdrawal of funds and have not received them yet! If the money from the account is returned to me, I will write. For the service that I used for 23 days, they didn’t return my money and didn’t talk about it because they know that they can’t do anything to them, and the rest of the days the server just worked idle!
With Aeza hosting it looks like this:
Reply from AEZA INTERNATIONAL LTD
Aéza is a trusted and reputable hosting provider dedicated to offering reliable and high-quality services. We prioritize transparency, fairness, and the best interests of our clients.
December 20, 2024
Reply from AEZA INTERNATIONAL LTD
Dear Mark Stern,
Thank you for taking the time to share your feedback and concerns. We are genuinely sorry to hear about the difficulties you’ve encountered while using our services, and we fully understand how frustrating this must be for you.
We would like to address your concerns in detail:
Terms of Use and Transparency
Our Terms of Use clearly outline our policies, including details about withdrawal fees, minimum withdrawal limits, and refund procedures. These terms are not hidden; they are publicly available on our website for everyone to see. When you created your account, you agreed to these terms, which guide how our services operate. We take pride in being transparent and ensuring that all our customers have access to this information.
Missing Information in Our Database:
We have reviewed our records and found that the email address you provided (Proton Mail) is not supported, and the additional contact details (name and phone number) do not exist in our database. This mismatch has prevented us from fully verifying your account or processing your request.
To proceed, we kindly ask you to double-check the information provided and send the correct details to our dedicated email address: aezareviews@gmail.com. Ensuring accuracy in your account information will help us resolve this matter as swiftly as possible.
We appreciate your cooperation and understanding in this matter. If you have further concerns, please do not hesitate to contact us directly.
Best regards,
Aéza Support Team
Update:
As we have stated, our policies and Terms of Use are clear and transparent, designed to ensure fairness and consistency for all our clients.
We are pleased to confirm that your refund has been successfully processed. We sincerely apologize for the inconvenience and the less-than-ideal experience you had with our services. We fully understand your frustration, and we deeply regret the challenges you faced.
We are committed to learning from this situation and will work diligently to ensure such issues are avoided in the future.
Thank you for bringing these concerns to our attention, and we hope to provide a better experience moving forward
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