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3.5
11 reviews
No history of asking for reviews
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I used this company 3 times now. My experiences so far has been perfect. They delivered next day, with agreed prices on invoice. Twice I had to phone to clarify product before ordering, and Ms. Sakeenah in Customer Service resolved the questions immediately on phone. I never had an issue getting through to them, or with the delivered product always complete & undamaged!
Their customer experience is bad and they never responded to my email for a defective order - very disappointing.
**Poor Communication**
This is the second time I've had issues with this shop. First, they cancelled my order on the delivery date when I was supposed to travel the next day. Now, I ordered some products for another trip, and after four days without any updates (and it was supposed to be delivered within two business days), I called them. They informed me that one item was out of stock and that they were waiting for new stock to arrive.
I asked why they didn’t notify me or provide a note indicating that the item was out of stock. The representative responded that they are very busy and don’t have time to send notifications. He also suggested that I should call them first to check the availability of items before placing an order. I was shocked! This is incredibly unprofessional.
A cosmetics shop with the quickest deliveries. Products are well packaged, the communication is great and when you order before 15:00 on a week day, you get your package delivered the next day. I'm happy with them.
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