Armed Forces Financial Services Reviews 94

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

We worked with Dianne for our mortgage from start to finish. She is absolutely phenomenal. Great and speedy replies. From speaking to other people going through a similar process, she got us the best... See more

Company replied

Rated 5 out of 5 stars

As a first time buyer, these guys were extremely helpful, knowledgeable and answered any questions we had for them. We've gone from not knowing anything about buying a house, to being home owners and... See more

Rated 5 out of 5 stars

Having feared and put off the complicated house buying process for years, Dianne at AFFS certainly made the process so much easier. As a first time buyer everything was explained in simple terms and... See more

Company replied

Rated 5 out of 5 stars

Exceptional Support Seamless House Buying Experience Again! This is the second time Dianne has helped us with our mortgage and life insurance, and once more she has made the entire process seamle... See more

Company details

  1. Mortgage Broker
  2. Armed Forces Association
  3. Financial Consultant
  4. Insurance Broker

Written by the company

Military Mortgage & Protection Advice Established by Ex Forces for the Armed Forces. AFFS specialise in providing expert Military Mortgage and Protection advice to HM Armed Forces, Veterans and Military Families. Our mission is to provide simple, clear and straight forward financial advice to service personnel, veterans and their families to improve their financial future.


Contact info

4.9

Excellent

TrustScore 5 out of 5

94 reviews

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Rated 5 out of 5 stars

We have used AFFS for a number of years…

We have used AFFS for a number of years and we have always found them great to work with. Easy to contact, always respond in a timely manner and go the extra mile to ensure we get the best rates and deals. Their knowledge of the armed forces covenant and financial benefits is invaluable. I would highly recommend Dianne, she has been fantastic

August 20, 2025
Unprompted review
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Reply from Armed Forces Financial Services

Much appreciated :)

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Rated 5 out of 5 stars

Highly recommend

Dianne was very knowledgeable and prompt in all correspondence. Helped me multiple times understanding the process as I was a first time buyer. Highly recommend.

August 1, 2025
Unprompted review
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Reply from Armed Forces Financial Services

Much appreciated

Rated 5 out of 5 stars

AFFS provide an outstanding customer service and experience

AFFS yet again provided an excellent and professional service in facilitating the best mortgage available to me. the entire process from end to end was efficient, transparent and very well communicated. I would definitely use again.

June 30, 2025
Unprompted review
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Reply from Armed Forces Financial Services

Much appreciated, thank you :)

Rated 5 out of 5 stars

Exceptional Support Seamless House…

Exceptional Support Seamless House Buying Experience Again!

This is the second time Dianne has helped us with our mortgage and life insurance, and once more she has made the entire process seamless.

Dianne is incredibly efficient, always quick to respond and consistently clear about what is needed at every step. Her guidance is straight forward and reassuring, which really takes the stress out of what can be a daunting process. Nothing ever feels like too much trouble. I wouldn’t go to anyone else for mortgage support, she is simply brilliant at what she does. Highly recommended,

July 4, 2025
Unprompted review
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Rated 5 out of 5 stars

Simply outstanding service

We owe a huge debt of thanks to Dianne at AFFS. Her help and advice were priceless, she always responded to questions promptly, provided updates and guidance where necessary, and simplified what could have become a very daunting and complex process. We would wholeheartedly recommend Dianne and AFFS.

October 31, 2024
Unprompted review
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Reply from Armed Forces Financial Services

Much appreciated, thank you :)

Rated 5 out of 5 stars

Dianne was amazing

Dianne was amazing! Super helpful and made everything so easy for us! By far the best decision we made going with armed forces financial.

June 3, 2025
Unprompted review
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Reply from Armed Forces Financial Services

Many thanks :)

Rated 5 out of 5 stars

First Time Buyer - Mortage Advice

Throughout our application process, Dianne went above and beyond to ensure that our respective needs were met.

She was Professional, informative and knowledgeable.

She also took the time to explain the Mortage/Life Insurance process to us when we had any queries/questions.

I would highly recommend AFFS to anyone in the Armed Forces buying a property.

May 22, 2025
Unprompted review
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Reply from Armed Forces Financial Services

Very much appreciated, thank you :)

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Rated 5 out of 5 stars

We highly recommend AFFS and Dianne

We highly recommend AFFS and Dianne! Her expertise and responsiveness throughout the entire home-buying process, including mortgage advice and life insurance, were invaluable. She always got back to us quickly and was very thorough, making the whole experience much less stressful. Thank you, Dianne 😊

May 9, 2025
Unprompted review
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Reply from Armed Forces Financial Services

Thank you :)

Rated 5 out of 5 stars

Highly recommend AFFS

Highly recommend AFFS, Dianne has been amazing throughout the whole process of buying our home from mortgage advice and assistance to life insurance. She was always so quick in getting back to us in regards any queries we had along the way and made the whole process so much less stressful. Thank you

May 8, 2025
Unprompted review
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Reply from Armed Forces Financial Services

Thank you :)

Rated 5 out of 5 stars

Great comms

Great comms, very helpful, highly reccomend

April 11, 2025
Unprompted review
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Reply from Armed Forces Financial Services

Thank you :)

Rated 5 out of 5 stars

Dianne was great at helping us through…

Dianne was great at helping us through the first time buyer process, she was able to recommend the best mortage and solicitors prices. We managed to beat the stamp duty changes as well thanks to her help. Happily recommend to anyone.

March 25, 2025
Unprompted review
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Reply from Armed Forces Financial Services

Big thanks :)

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Rated 5 out of 5 stars

Excellent service, quick responses.

Dianne’s service was excellent throughout. This was our first time buying a property, and Dianne provided timely, accurate and clear advice which ensured we understood the entire process. She responded to emails rapidly, which made sure we were reassured and our purchase progressed quickly. Our circumstances changed and Dianne was dedicated to providing all the quotes and options we needed to make an informed decision. She felt thoroughly invested in our purchase. I would highly recommend her to anyone!

March 5, 2025
Unprompted review
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Reply from Armed Forces Financial Services

Thankyou, very much appreciated :)

Rated 5 out of 5 stars

Responsive and thorough.

Responsive and thorough, informative but not pushy. Has the clients best interests at heart. Transparent advice and timely actions. First class service in a stressful time.

March 20, 2025
Unprompted review
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Reply from Armed Forces Financial Services

Very much appreciated, thank you :)

Rated 5 out of 5 stars

Highly recommended

AFFS were professional from the start. I was first recommended once I had a mortgage application rejected due to house construction and AFFS wasted no time in finding me multiple mortgages and letting me pick the best deal for myself.

March 17, 2025
Unprompted review
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Reply from Armed Forces Financial Services

Much appreciated, thank you :)

Rated 5 out of 5 stars

Can't recommend Dianne enough - she is excellent.

Dianne is extremely helpful. We have worked with her 3 times now and each time she takes away the pressure and stress by guiding through processes and explaining each step.
We are so grateful for her professionalism coupled with an empathy for her clients.

February 25, 2025
Unprompted review
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Reply from Armed Forces Financial Services

Much appreciated, thank you :)

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Rated 5 out of 5 stars

Fantastic service!

Dianne my advisor was fantastic start to finish helping me every step of the way. She was always helpful and contactable for the many queries I had during the process. I couldn't have done it without her help.

September 30, 2024
Unprompted review
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Reply from Armed Forces Financial Services

Thank you 🙏

Rated 5 out of 5 stars

I would throughly recommend armed…

I would throughly recommend armed forces finacial, Dianne Kerry helped us with our mortgage,, she made it run so smoothly and talked us through it all, even when we emailed her 5 times a day she always replied !
if your in the forces and need anyone to sort out your mortgage use these you won’t regret it .
Thanks Dianne you’ve been a god send .

November 1, 2024
Unprompted review
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Reply from Armed Forces Financial Services

Much appreciated :)

Rated 5 out of 5 stars

Outstanding to say the least.

As this was our first house purchase I was expecting a stressful few months trying to find our mortgage. Making it even worse that we are currently posted abroad. I was contacted by Dianne who was a god send. She sorted our mortgage out in around 24hrs and even advised me on solicitors and life insurance. She has made the whole process so smooth and I'm not sure how we would of coped without her. When it comes to remortgaging, I will not be using anyone apart from Dianne. I cannot thank her enough.

February 8, 2025
Unprompted review
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Reply from Armed Forces Financial Services

Thank you ☺️

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