Armed Forces Financial Services Reviews 94

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

We worked with Dianne for our mortgage from start to finish. She is absolutely phenomenal. Great and speedy replies. From speaking to other people going through a similar process, she got us the best... See more

Company replied

Rated 5 out of 5 stars

As a first time buyer, these guys were extremely helpful, knowledgeable and answered any questions we had for them. We've gone from not knowing anything about buying a house, to being home owners and... See more

Rated 5 out of 5 stars

Having feared and put off the complicated house buying process for years, Dianne at AFFS certainly made the process so much easier. As a first time buyer everything was explained in simple terms and... See more

Company replied

Rated 5 out of 5 stars

Exceptional Support Seamless House Buying Experience Again! This is the second time Dianne has helped us with our mortgage and life insurance, and once more she has made the entire process seamle... See more

Company details

  1. Mortgage Broker
  2. Armed Forces Association
  3. Financial Consultant
  4. Insurance Broker

Written by the company

Military Mortgage & Protection Advice Established by Ex Forces for the Armed Forces. AFFS specialise in providing expert Military Mortgage and Protection advice to HM Armed Forces, Veterans and Military Families. Our mission is to provide simple, clear and straight forward financial advice to service personnel, veterans and their families to improve their financial future.


Contact info

4.9

Excellent

TrustScore 5 out of 5

94 reviews

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Rated 5 out of 5 stars

Amazing service

I cannot recommend Dianne highly enough. From the very first conversation, she demonstrated professionalism, deep industry knowledge and a genuine commitment to helping me secure the best mortgage option for my situation.

Dianne took the time to understand my goals and patiently explained every step of the process in terms that were easy to understand. Her ability to navigate the complexities of the mortgage market made what could have been a stressful experience smooth and stress-free.

Throughout the process, Dianne was incredibly responsive and always available to answer my questions, no matter how small. She went above and beyond to ensure I felt confident and informed at every stage.

Thanks to Dianne, I was able to secure a fantastic mortgage rate that suited my needs. I couldn't be happier with the outcome and the outstanding service that I received.

If you are looking for a knowledgeable, trustworthy, and dedicated mortgage advisor then I really couldn't recommend Dianne enough. Thank you so much for the help that you gave me. :-)

January 28, 2025
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Rated 5 out of 5 stars

Great financial service

Dianne was extremely helpful and thorough throughout the whole process, particularly in answering the many questions I had as a first time buyer. Their responses were also extremely timely.

December 16, 2024
Unprompted review
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Reply from Armed Forces Financial Services

Thank you :)

Rated 5 out of 5 stars

An excellent service

Armed Forces Financial Services were fantastic mortgage brokers and I would recommend them unequivocally to anyone going forward.

We found AFFS online due to a requirement to navigate the tricky mortgage broking market after a couple of years living in Canada, meaning 'conventional' brokers were unable to help us. Dianne took our unique circumstances in her stride and was quick and clear in communications, and able to respond rapidly when our circumstances changed slightly. We obtained what we felt was a great mortgage deal with no issues to note.

AFFS provided an excellent service and I would recommend them without question.

Thanks Dianne & team.

October 25, 2024
Unprompted review
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Reply from Armed Forces Financial Services

Very much appreciated, thank you :)

Rated 5 out of 5 stars

Incredible service from Dianne through…

Incredible service from Dianne through out the whole process. Replies in a heartbeat and consistently did what was best for me. She made the entire process straightforward and stress-free. Highly recommend her services. She will make your life so much easier.

December 3, 2024
Unprompted review
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Reply from Armed Forces Financial Services

Thank you :)

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Rated 5 out of 5 stars

Dianne was fantastic

Dianne was fantastic! She explained everything clearly and responded extremely promptly. Dianne - you are clearly brilliant at what you do! We felt looked after both by Dianne and the armed forces financial services. We felt confident in the options offered to us and feel the armed forces service were able to get us a mortgage offer ideally fitting our circumstances. Thank you!!

November 27, 2024
Unprompted review
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Reply from Armed Forces Financial Services

Thank you :)

Rated 5 out of 5 stars

Diane has been amazing with helping my…

Diane has been amazing with helping my purchase of an auction property using a mortgage. She was fast in all her responses and went the extra mile with helping me. I would highly recommend her! Thank you for everything!

October 23, 2024
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Rated 5 out of 5 stars

If you're in the Forces and looking to by a home…

If you're in the Forces and looking to buy a home, I strongly recommend Dianne at Armed Forces Financial Services. After attempting to work with L&C, Moneybox, Habito, and others, we found ourselves frustrated by long phone calls that led nowhere. Many brokers even told us that securing a mortgage wasn’t possible. Dianne, however, immediately understood our situation and provided the clarity and guidance we needed.

Working with her was a breath of fresh air. She was 100% consistently responsive, professional, and efficient, offering clear communication throughout the entire process. Dianne transformed what was becoming a very stressful experience into a smooth and manageable one.

I genuinely appreciate her support and expertise. For anyone seeking a serious and dedicated mortgage advisor, Dianne is the person to contact.

October 7, 2024
Unprompted review
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Reply from Armed Forces Financial Services

Thankyou :)

Rated 5 out of 5 stars

Fantastic

Fantastic. Took time to care for our circumstances and advise us appropriately, even at cost to their commission. Highly recommended and we will use them again.

August 15, 2024
Unprompted review
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Reply from Armed Forces Financial Services

Thank you Matt :)

Rated 5 out of 5 stars

Outstanding service and communication

Dianne continues to do a fantastic job in sorting out our mortgage this time for house move. It took a while to get to move date but she continued to ensure we had the best offer and would always answer swiftly our questions.

Absolutely recommended and will continue to use for all out financial needs.

July 12, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service. Highly recommended.

Dianne and the team are great at what they do. They take the hassle out of finding a mortgage and have in-depth expertise for speciality cases with the Armed Forces and their help to buy scheme. Highly recommended!

July 9, 2024
Unprompted review
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Reply from Armed Forces Financial Services

Much appreciated Matt, thank you :)

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Rated 5 out of 5 stars

Superb personal service

Superb personal service. Understood our needs and situation in perfect detail and made the process very simple. Would highly recommend Dianne Kerry and the AFFS team, and I have done numerous times.

July 17, 2023
Unprompted review
Rated 5 out of 5 stars

I would definitely recommend AFFS

I would definitely recommend AFFS. Dianne Kerry was absolutely brilliant. She was very efficient, professional and friendly and went above and beyond to provide an excellent service.

May 7, 2024
Unprompted review
Rated 5 out of 5 stars

Dianne was absolutely fantastic!

Dianne was absolutely fantastic. As first time buyers, we needed a lot of guidance in regards to applying for a mortgage and the house buying process in general. Dianne was always more than happy to provide us with any advice that we needed. She did all of the heavy lifting in applying for mortgages on our behalf and the expertise that she has is incredible. I will definitely be recommending her to everybody and will be using her again when our fixed term comes to an end.

May 15, 2024
Unprompted review
Rated 5 out of 5 stars

First time buyer.

Dianne was very helpful for a first time buyer who really didn't have a clue. Explained everything in easy to understand terms and was always available if I had questions or queries.

May 1, 2024
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Rated 5 out of 5 stars

Another excellent remortgage service

I have been using affs since i purchased my house in 2017 and the service continues to be A+.
Dianne Kerry has been my adviser and honestly i cannot thank her enough for how she continues to make the remortgage process simple and less stressful for me. She handles everything on my behalf and always gives me detailed instructions if i need to complete any documentation. I have just recommended her to a friend of mine who is due to remortgage.

March 1, 2024
Unprompted review
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Reply from Armed Forces Financial Services

Thank you :)

Rated 5 out of 5 stars

Re-mortgage service.

Once again a superb service from Dianne, helping us to navigate the process and secure the best available rate for our re-mortgage.

January 2, 2024
Unprompted review
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Reply from Armed Forces Financial Services

Thank you :)

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