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Review summary

Created with AI, based on recent reviews

Considering 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its excellent quality, vibrant designs, and comfortable feel. Many people appreciate the cultural significance and unique patterns of the socks, often receiving compliments when wearing them. The ordering process and delivery service are frequently highlighted as efficient and prompt, with many consumers noting the appealing packaging. However, some customers experienced issues with incorrect items or sizes being sent, and a few were disappointed with the thickness of the socks, expecting them to be more substantial. There were also instances where the packaging of bundled socks made it difficult to identify contents without opening them, which detracted from the gifting experience.

What people talk about most

Product

Reviewers highlight positive aspects of the product, consistently praising the high quality, comfort, and... See more

Quality

People report positive experiences with quality. Customers consistently praise the high quality and comfort... See more

Order

Reviewers mention positive feedback about their orders. Many customers express delight with the quick arrival... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the prompt and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Afropopsocks have become a steady source of joy for me—and for the friends and family I’ve gifted them to over the years. Each pair feels like a small celebration of our cultures, lands, and heritage... See more

Rated 5 out of 5 stars

After initially sending me out the wrong size socks and having difficulty trying to get this corrected, Afropop have contacted me and are rectifying the situation. I’m hoping now I’ll receive the... See more

Rated 5 out of 5 stars

Amazing experience! Bought these socks as part of a birthday present for my dad. My order was shipped quickly and great communication from the brand throughout the process. The unboxing exp... See more

Company replied

Rated 5 out of 5 stars

I have been buying these socks since they first came out for friends and family. I recently made contact because a secondary retailer had sent me the wrong socks. Isaac contacted me and offered to sen... See more

Company replied


Company details

  1. Fashion Accessories Store
  2. Knit Shop

Written by the company

We’re a London-based brand led by designers with African heritage, passionate about celebrating authentic African-inspired creations while blending them with bold, contemporary colours for everyone to enjoy. Afropop Socks are crafted from a premium combed-cotton blend, giving them the perfect balance of softness and durability. All designs are unisex and available in medium and large sizes to suit both men and women. We’re also excited to be launching a new range of socks and tights for kids very soon! Stay connected with us and join the journey: 📱 @afropopsocks


Contact info

4.8

Excellent

TrustScore 5 out of 5

418 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Faultless

Everything about this company is great - the customer service, the speed of order fulfilment, the exquisite packaging but most importantly the fantastic, beautiful (and comfy) socks. I’m so glad I’ve found you Afropop Socks!

June 8, 2024
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Rated 5 out of 5 stars

Amazing looking Socks,

Great looking Socks,
And great customer service who rang me as one pair I ordered was not available to ask to choose a replacement.

May 16, 2024
Rated 1 out of 5 stars

No delivery and poor customer service

Placed order 20 May, still waiting for it to ship (27 May) or have an update from customer service. Its a real shame, as my first order went well, but second order has had a catalogue of errors and lacking support from customer service team. Great product severely let down by poor customer care.

May 27, 2024
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Rated 5 out of 5 stars

LOVE MY AFROPOP SOCKS

Love these socks I have so many pairs. They are excellent quality, durable and beautiful.
Brilliant customer service, fast and easy delivery, lovely packaging and all recyclable.
Would defo recommend these socks and company to any and everyone

April 12, 2024
Rated 1 out of 5 stars

Only received half of my order

Only received half of my order, when finally admitted they had messed up and would send the rest of the order, more than two weeks later there is no sign of it.
A real shame about the poor customer service because the socks are brilliant.

March 23, 2024
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Reply from Afropopsocks

Hi Stephen, thank you for your comments and feedback, we do take our customer service seriously and fully acknowledge that we have not reached the standard that we set for ourselves in this case. We have your replacement package ready to be shipped out to you, and have already provided a complimentary partial refund on the order for the delay. You should have received the refund notification yesterday, but I see that our customer service had not yet emailed directly to explain this. Please be assured that the remainder of your order is still in process and will be completed early next week. Great to hear that you like the socks and we're grateful for the opportunity to make this right! :)

Rated 1 out of 5 stars

I didn’t get the shipment at all

I didn’t get the shipment at all

March 13, 2024
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Reply from Afropopsocks

Hello Suhail, I see that you have been in touch with us via email. We sent a reply to you on 4th April requesting further PO Box address information. I will send a reminder email, or please let us know if you would prefer a refund on the order. Kindest regards, The Afropop team

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Rated 5 out of 5 stars

I LOVE AfroPop Socks!!!

I love Afropop socks! So, I purchased for the first time during Black History month and chose the mystery box! I love my Afropop Socks! I love the the vibrancy of the colors and the variety of patterns! I love that Afropop socks feel comfortable on my feet and wear well! If you haven't purchased, you should! You will not be disappointed!

February 17, 2024
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Reply from Afropopsocks

Wow! We're blushing 😊 Thank you so much for the lovely review

Rated 5 out of 5 stars

Great purchase! No issues.

The items were of high quality, nicely packaged, looked great as shown on the site, and I received tracking updates for shipping from U.K. to U.S.

February 17, 2024
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Reply from Afropopsocks

That's great to hear that your delivery to the USA was well received. Thank you for taking the time to review, Esther!

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Rated 5 out of 5 stars

Great designs and super comfy.

Good value for money. Bought kids and adults socks in the sale. The designs are great and comfy. My kids always gravitate to their Afropopsocks now instead of the generic store ones. They absolutely love them. Opened up a conversation about the background behind the socks with my son who is 8. Makes him even prouder to wear them.

January 14, 2024

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