After Diamonds Reviews 565

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 271 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the products, noting that items like rings and necklaces often exceed expectations and look even better in person. Many people highlight the efficient delivery service, with numerous orders arriving quickly, sometimes even ahead of schedule. The overall service is consistently described as brilliant, with consumers appreciating the helpfulness and responsiveness of the team, especially when dealing with specific requests or custom orders. However, some customers also noted issues with delivery times, experiencing delays or receiving items later than initially expected. A few other people also felt that communication regarding order status or tracking information could be improved, leading to some uncertainty about their purchases.

What people talk about most

Product

Customers consistently note positive experiences with product quality and appearance. Many reviewers praise... See more

Quality

Consumers find quality to be positive. Many reviewers praise the exceptional quality of the products, noting... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the speed of delivery, with some... See more

Order

Users describe positive interactions with order. Many customers praise the ease of ordering and the quick... See more

Service

Customers had positive experiences with service, consistently praising the helpfulness and efficiency of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very easy website to interact with, products delivered as expected and are lovely. Takes quite some research to get confident with lab diamonds, I ended up here after many hours of reading and revi... See more

Company replied

Rated 5 out of 5 stars

Ordered a pair of 1 carat hoops in white gold on Friday and they arrived at lunchtime on Saturday . Good packaging and a certificate included . The earrings themselves are great quality! You can defin... See more

Company replied

Rated 5 out of 5 stars

My experience with After Diamonds was excellent. The first necklace I ordered whilst beautiful, wasn’t quite what I wanted. I engaged with customer services and nothing was too much trouble. They arra... See more

Company replied

Rated 5 out of 5 stars

I made a call to after diamonds after seeing there diamond Eternity rings on line I was was told it could take upto 3 weeks as it wasn't in stock so i ordered an hour later Ordered 27/11/2025 in... See more

Company replied


Company details

  1. Jewelry Store
  2. Jewelry Designer

Written by the company

Please visit our online store at AfterDiamonds.co.uk to browse our diamond jewellery and see the quality and value for yourself.

Written by the company

What Does After Diamonds Offer?
We believe everyone should be able to own and enjoy beautiful diamond jewellery. Our mission is to make owning exceptional authentic diamond jewellery a reality with our UK-designed and handcrafted collections. We started After Diamonds to offer high-quality diamond jewellery at accessible prices. We have chosen to use lab-created diamonds in our jewellery to offer the best value in diamond jewellery. Lab-created diamonds are chemically, physically, and optically identical to mined diamonds, but they are created in a laboratory rather than dug out of the ground. This means that lab-created diamonds are more environmentally friendly and ethically responsible than mined diamonds, as they do not require the same resource extraction and labour. In addition to their ethical and environmental benefits, lab-created diamonds also offer excellent value for money. With After Diamond’s jewellery, you can expect to buy larger diamonds of higher quality than your budget would allow when choosing natural diamond jewellery. Because they are created in a controlled environment, laboratory-created diamonds are more consistent in quality than mined diamonds, which can vary widely in terms of clarity, colour, and other characteristics. You can be confident that you are getting a high-quality diamond when you purchase lab-created diamond jewellery from After Diamonds. At After Diamonds, we are dedicated to offering our customers the best possible shopping experience, and we stand behind the quality of our diamond jewellery with a lifetime workmanship guarantee. If you have any questions or concerns, please do not hesitate to contact us. We will be happy to help you find the perfect piece of diamond jewellery to suit your needs and budget.
First Impressions Matter!
Based in the UK, we offer our diamond jewellery worldwide. All deliveries are free and fully insured. Since first impressions count, when you choose jewellery from our collections, your order will be sent to you in our exquisite distinctive packaging. Before opening the box, After Diamonds jewellery will make you happy!

Contact info

4.8

Excellent

TrustScore 5 out of 5

565 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Excellent experience

Excellent experience. Really speedy dispatch and packaged really nicely. Very happy with my purchase!

August 26, 2025
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Reply from After Diamonds

Thank you for your kind review! We're delighted to hear that you had an excellent experience and that your order was dispatched quickly and packaged with care. We're so pleased that you're happy with your purchase and truly appreciate your support.

After Diamonds Team

Rated 5 out of 5 stars

Very pleased with my purchase

Very pleased with my purchase, wifey loved it !! Great postage, well packaged with gift bag included. Thank you.

August 19, 2025
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Reply from After Diamonds

Thank you for your kind feedback! We're delighted to hear that you're pleased with your purchase and that your wife loved it. It's great to know the order arrived quickly, was well packaged, and that the included gift bag added an extra touch. We truly appreciate your support.

After Diamonds Team

Rated 5 out of 5 stars

Great customer service very attentive…

Great customer service very attentive to me request in making the ring in time for our trip away. Quick response to my query and the ring is absolutely beautiful amazing craftsmanship.

August 22, 2025
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Reply from After Diamonds

Thank you for your kind words! We're so pleased to hear that our team was able to assist you and ensure your ring was ready in time for your trip. It's wonderful to know you’re happy with the quick responses and the craftsmanship of your ring. We truly appreciate your feedback and support.

After Diamonds Team

Rated 5 out of 5 stars

Great product

Great product, quick delivery and easy to use

August 19, 2025
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Reply from After Diamonds

Thank you for your feedback! We're delighted to hear that you're happy with the product and that your order arrived quickly. We're also pleased to know you found everything easy to use — that's exactly the experience we aim to deliver.

After Diamonds Team

Rated 3 out of 5 stars

Item was out of stock and even though I…

Item was out of stock and even though I asked to be notified when it was ready to be dispatched, to enable me to delay delivery due to being away from home this did not happen. Delivery was attempted while I was away.
Despite all of this the ring is lovely and my grandson is very pleased. I just think communication and customer service could be greatly improved

August 22, 2025
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Reply from After Diamonds

Thank you for sharing your feedback. We're delighted to hear that you and your grandson are happy with the ring and that it met your expectations in quality and design.

We’re sorry to learn about the communication issue regarding your delivery notification and appreciate you bringing this to our attention. Your experience is important to us, and we’re continuously working to improve our processes to ensure better communication and customer service in the future.

After Diamonds Team

Rated 5 out of 5 stars
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Reply from After Diamonds

Thank you for your kind review! We're delighted to hear that you found our service helpful and professional. Providing attentive and reliable support is always our goal, and your feedback is greatly appreciated.

After Diamonds Team

Rated 5 out of 5 stars

Prompt response and speedy delivery

Prompt response and speedy delivery, really please with my bracelet

August 14, 2025
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Reply from After Diamonds

Thank you for your kind feedback! We're delighted to hear that you're pleased with your bracelet and that your order was handled promptly and delivered quickly. We're so glad we could provide you with a smooth shopping experience and a product you love.

After Diamonds Team

Rated 5 out of 5 stars

Delighted with this purchase and my…

Delighted with this purchase and my wife loved it. A bargain price too

August 19, 2025
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Reply from After Diamonds

Thank you for your wonderful review. We’re delighted to hear that you’re pleased with your purchase and even happier that your wife loved it. Offering beautiful pieces at great value is always our goal. We look forward to helping you again in the future.

After Diamonds Team

Rated 5 out of 5 stars

Birthday gift

I bought a bracelet for my granddaughter for 21st birthday. It arrived next day and was beautifully packaged. I have to say it was more beautiful than in the photos. My granddaughter was over the moon and thought it looked much more expensive than it was. I would definitely recommend this company.

August 19, 2025
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Reply from After Diamonds

Thank you so much for sharing your experience. We’re delighted to hear the bracelet was even more beautiful in person and that your granddaughter loved it on her special 21st birthday. It’s wonderful to know the packaging and quality exceeded your expectations. We truly appreciate your recommendation and look forward to serving you again in the future

After Diamonds Team

Rated 5 out of 5 stars

Great communication and service

Great communication and service. Very happy with item.

August 18, 2025
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Reply from After Diamonds

Thank you for your kind feedback. We’re delighted to hear you’re happy with your item and pleased with our communication and service. We look forward to assisting you again in the future.

After Diamonds Team

Rated 5 out of 5 stars

Great communication with the company…

Great communication with the company gave confidence to go ahead with the order which was rewarded when the ring I’d exceeded my expectations.

July 30, 2025
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Reply from After Diamonds

Thank you for your wonderful review. We’re so pleased to hear that our communication gave you confidence in your order and that the ring exceeded your expectations. Your satisfaction means a lot to us, and we look forward to helping you again in the future.

After Diamonds Team

Rated 5 out of 5 stars

Exceptional

Fantastic customer service and exceptionally beautiful ring. Delivered quickly and highly recommended. My 2ct diamond solitaire ring is stunning.

August 15, 2025
Unprompted review
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Reply from After Diamonds

Thank you for your amazing feedback. We’re delighted to hear that you’re thrilled with your 2ct diamond solitaire ring and pleased with our customer service and speedy delivery. Your recommendation means a great deal to us, and we look forward to serving you again in the future.

After Diamonds Team

Rated 5 out of 5 stars

Very Happy with my purchase and the…

Very Happy with my purchase and the support from the team with all my questions. My necklace was a gift from my late mum so I wanted to get it right first time.

August 11, 2025
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Reply from After Diamonds

Thank you for sharing your experience. We’re so pleased to hear you are happy with your purchase and the support you received from our team. We understand how meaningful your necklace is, and it means a lot that you trusted us to get it right the first time.

After Diamonds Team

Rated 5 out of 5 stars

Brilliant service

Brilliant service - having been let down elsewhere and needing the earrings for a special occasion the guys at After diamonds did everything they could to help me and make sure that I had the perfect gift and that the item was delivered fast. All my questions were quickly answered and the whole experience was superb from beginning to end - thanks so much guys!!!

August 15, 2025
Unprompted review
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Reply from After Diamonds

Thank you for taking the time to share such a wonderful review. We’re delighted to know that our team could help you find the perfect gift in time for your special occasion. It’s great to hear that all your questions were answered quickly and that your experience was smooth from start to finish. We truly appreciate your trust and kind words.

After Diamonds Team

Rated 5 out of 5 stars

Excellent products and service

I highly recommend After Diamonds, this company has excellent communication from my initial website order to delivery I received all the information I needed and my item was delivered much earlier then stated. The products are exceptional quality and amazing value for money.

I have ordered twice from After Diamonds and I will be again (I have my eye a pair of halo earrings) - helpful, knowledgeable and pleasant staff and nothing is too much trouble, all email queries replied to
in a very speedy time frame, even on a Sunday.

Special mention to Miriam and Albie - both go above and beyond- they know how treat their customers.

August 8, 2025
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Reply from After Diamonds

Thank you so much for your glowing recommendation and for being a returning customer. We’re delighted to hear that communication, delivery, and product quality have all exceeded your expectations. Your kind words about our team — especially Miriam and Albie — mean a great deal, and we’re so pleased their dedication has made your experience special. We look forward to assisting you again soon, perhaps with those halo earrings.

After Diamonds Team

Rated 4 out of 5 stars

Very pretty necklace and pendant

I did have to wait 3 weeks for my order due to it not being in stock and needed to be handcrafted which After diamonds did inform me by email and gave me the choice on wether I wanted to cancel or proceed. I did decide to proceed as it was an anniversary gift from my husband and had my heart set on it. The necklace and pendant is very pretty. The only suggestion I would make is for After Diamonds to put on their website is, if the item is out of stock, so customers can make that choice on wether they want to wait before purchasing.

July 30, 2025
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Reply from After Diamonds

Thank you for your thoughtful feedback and for choosing to proceed with your order. We’re so pleased to hear that the necklace and pendant met your expectations and made a meaningful anniversary gift. We truly appreciate your patience during the handcrafted process.

After Diamonds Team

Rated 5 out of 5 stars

Beautiful ring

After a horrible experience with another well known jewellery company, I stumbled across this company online.
I was tasked with finding my partner a ring for our engagement. I was only told it had to be “blingy”. With some trepidation I ordered the 1 carot lab grown 5 stone diamond on a platinum band as she already has a solitaire promise ring I have given her.
To say it was well received would be an understatement. My new fiancée LOVES the ring.
I still can’t believe this ring can be sold at the price I paid. It absolutely sparkles and the weight just oozes quality. The valuation certificate is a nice touch.
The initial communication online was excellent. I was informed that the ring in the size I needed was in stock and ready for next day dispatch.
I did however receive an email the next day telling me the ring was out of stock and I would have to wait 5 weeks. However this was quickly cleared up as a mistake with a quickly returned email.
The ring did arrive promptly as expected. However I did have to wait until quite late for the tracking details.
A very satisfied customer here. And this company is highly recommended.

July 17, 2025
Unprompted review
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Reply from After Diamonds

Thank you so much for your wonderful and detailed feedback! We’re thrilled to hear your engagement ring was such a hit with your fiancée — nothing makes us happier than knowing we could play a part in such a special moment.

We truly appreciate your kind words about the craftsmanship, sparkle, and value of the ring, as well as your recognition of our communication. We’re also grateful for your understanding regarding the brief mix-up on stock status — and we’re glad we could resolve it quickly so your order arrived right on time.

Your recommendation means the world to us, and we wish you both all the happiness in the years ahead.

After Diamonds Team

Rated 1 out of 5 stars

Bracelet broke twice!

I bought a bracelet which broke within a few weeks. They fixed it for me but it broke again after a few months. They refused to fix it again and would only do it if I paid for the repair ( initially £57). I have been wearing other bracelets on the same arm for years and none have ever broken. This one is very flimsy, badly made and obviously not suitable to wear every day. I would not buy from this company again. Bracelets at these prices should last more than a few months and not break. Bad customer service .

August 8, 2025
Unprompted review
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Reply from After Diamonds

We’re sorry to hear you’ve been unhappy with your bracelet. When it was returned to us, it was received in a damaged condition. We sell many of these bracelets without any faults, and this is not a common issue. As a gesture of goodwill, we carried out the first repair at no charge, even though the damage was not due to a manufacturing fault. We appreciate your feedback and will certainly take it on board.

After Diamonds Team

Rated 5 out of 5 stars

Great experience

Great experience, I required a ring in a short time frame, Albie was very helpful and kept me updated throughout and the company was very responsive.

August 1, 2025
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Reply from After Diamonds

Thank you for your lovely feedback! We’re so pleased to hear that Albie was able to assist you and keep you updated, and that our team could meet your tight timeframe.
It’s always our goal to provide responsive, helpful service, and it’s wonderful to know we delivered for you.
We hope your new ring brings you lots of joy!

After Diamonds Team

Rated 1 out of 5 stars

Be aware of what is in stock.

Be aware that the website is extremely unclear on what is in stock or not. We ordered an eternity ring for our anniversary at the end of the week. Website shows next day delivery. We then got a confirmation email, followed by an email to say it's not in stock and will take 5-6 weeks! The website should not allow you to buy something without clearly stating it is not in stock before taking your money. Extremely disappointed.

***PLEASE NOTE, THE REPLY STATES THEY LIST IF THE PRODUCT IS IN OR OUT OF STOCK. THIS IS SIMPLY NOT TRUE AND WAS THE REASON FOR MY NEGATIVE REVIEW.

August 6, 2025
Unprompted review
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Reply from After Diamonds

Thank you for your feedback. We’re sorry to hear about your disappointment, especially when ordering for such a special occasion.
We don’t display live stock levels on our website, and on every product page we note that if an item is out of stock, we’ll be in touch to provide you with an estimated delivery date. For items in stock, delivery is usually next day, while out-of-stock items typically have a lead time of 3–5 weeks.
We understand it can be frustrating when expectations and timings don’t align, and we appreciate you sharing your experience with us.

After Diamonds Team

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