After Diamonds Reviews 564

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 271 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the products, noting that items like rings and necklaces often exceed expectations and look even better in person. Many people highlight the efficient delivery service, with numerous orders arriving quickly, sometimes even ahead of schedule. The overall service is consistently described as brilliant, with consumers appreciating the helpfulness and responsiveness of the team, especially when dealing with specific requests or custom orders. However, some customers also noted issues with delivery times, experiencing delays or receiving items later than initially expected. A few other people also felt that communication regarding order status or tracking information could be improved, leading to some uncertainty about their purchases.

What people talk about most

Product

Customers consistently note positive experiences with product quality and appearance. Many reviewers praise... See more

Quality

Consumers find quality to be positive. Many reviewers praise the exceptional quality of the products, noting... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the speed of delivery, with some... See more

Order

Users describe positive interactions with order. Many customers praise the ease of ordering and the quick... See more

Service

Customers had positive experiences with service, consistently praising the helpfulness and efficiency of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very easy website to interact with, products delivered as expected and are lovely. Takes quite some research to get confident with lab diamonds, I ended up here after many hours of reading and revi... See more

Company replied

Rated 5 out of 5 stars

Ordered a pair of 1 carat hoops in white gold on Friday and they arrived at lunchtime on Saturday . Good packaging and a certificate included . The earrings themselves are great quality! You can defin... See more

Company replied

Rated 5 out of 5 stars

My experience with After Diamonds was excellent. The first necklace I ordered whilst beautiful, wasn’t quite what I wanted. I engaged with customer services and nothing was too much trouble. They arra... See more

Company replied

Rated 5 out of 5 stars

I made a call to after diamonds after seeing there diamond Eternity rings on line I was was told it could take upto 3 weeks as it wasn't in stock so i ordered an hour later Ordered 27/11/2025 in... See more

Company replied


Company details

  1. Jewelry Store
  2. Jewelry Designer

Written by the company

Please visit our online store at AfterDiamonds.co.uk to browse our diamond jewellery and see the quality and value for yourself.

Written by the company

What Does After Diamonds Offer?
We believe everyone should be able to own and enjoy beautiful diamond jewellery. Our mission is to make owning exceptional authentic diamond jewellery a reality with our UK-designed and handcrafted collections. We started After Diamonds to offer high-quality diamond jewellery at accessible prices. We have chosen to use lab-created diamonds in our jewellery to offer the best value in diamond jewellery. Lab-created diamonds are chemically, physically, and optically identical to mined diamonds, but they are created in a laboratory rather than dug out of the ground. This means that lab-created diamonds are more environmentally friendly and ethically responsible than mined diamonds, as they do not require the same resource extraction and labour. In addition to their ethical and environmental benefits, lab-created diamonds also offer excellent value for money. With After Diamond’s jewellery, you can expect to buy larger diamonds of higher quality than your budget would allow when choosing natural diamond jewellery. Because they are created in a controlled environment, laboratory-created diamonds are more consistent in quality than mined diamonds, which can vary widely in terms of clarity, colour, and other characteristics. You can be confident that you are getting a high-quality diamond when you purchase lab-created diamond jewellery from After Diamonds. At After Diamonds, we are dedicated to offering our customers the best possible shopping experience, and we stand behind the quality of our diamond jewellery with a lifetime workmanship guarantee. If you have any questions or concerns, please do not hesitate to contact us. We will be happy to help you find the perfect piece of diamond jewellery to suit your needs and budget.
First Impressions Matter!
Based in the UK, we offer our diamond jewellery worldwide. All deliveries are free and fully insured. Since first impressions count, when you choose jewellery from our collections, your order will be sent to you in our exquisite distinctive packaging. Before opening the box, After Diamonds jewellery will make you happy!

Contact info

4.8

Excellent

TrustScore 5 out of 5

564 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Lovely ring

Just what I wanted and the picture was just spot on

January 30, 2026
After Diamonds logo

Reply from After Diamonds

Thank you for your review. We are delighted to hear that the item was exactly what you wanted and that the picture matched perfectly.

After Diamonds Team

Rated 5 out of 5 stars

Excellent

Excellent service and any queries were answered quickly and promptly.
Updated throughout process of ordering beautiful ring.
Will definitely order again.

January 19, 2026
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Reply from After Diamonds

Thank you for taking the time to leave your review.

We are really pleased to hear that you were happy with the packaging and that the ring was exactly as described. We do appreciate your patience regarding the shipping time and understand that waiting can be frustrating.

Thank you again for your support.

After Diamonds Team

Rated 1 out of 5 stars

I had a very disappointing experience…


I had a very disappointing experience with this company.

I placed an order and paid for Royal Mail Special Delivery 1pm (next working day).
Despite this, 9 days have passed and I have not received the item.

No tracking number was ever provided, and there is no confirmation that the item was even dispatched.
I have contacted the seller multiple times but received no response.

At this point, my money has been taken, the item has not arrived, and no refund has been issued.

I would strongly advise others to be very cautious before ordering, especially when paying for express delivery that is not honoured and when communication from the seller is absent.

January 26, 2026
Unprompted review
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Reply from After Diamonds

Thank you for taking the time to leave your review.

We are very sorry to read this, as the experience you describe does not reflect how we operate. We genuinely do not have a record of an order under the information provided in this review.

All of our orders are sent using Royal Mail Special Delivery or Royal Mail Tracked 24, and tracking details are always provided once an item has been dispatched. If an item is not in stock, we contact customers within 24 hours to advise of the estimated delivery date and provide the option to proceed or cancel.

We would very much like the opportunity to look into this for you and resolve the matter as quickly as possible. Please could you contact us directly via email with your order number, full name, and postcode so we can investigate immediately. We typically respond to emails within 1 to 4 hours during working hours. If you would prefer to speak with us sooner, please feel free to call our office and we will be happy to assist.

We are committed to resolving any genuine issues promptly and look forward to hearing from you so we can help.

After Diamonds Team

Rated 5 out of 5 stars

10/10 customer service

Dispatch and delivery is super quick. Ordered at lunchtime and received my ring the next day.
Upon the ring arriving, it was a little finer than I would have liked so requested an exchange for a slightly thicker band. The customer service was excellent, Miriam got back to me extremely quickly and arranged return of the original ring. As soon as the original ring was returned they sent my replacement. And I love the replacement ring!

January 14, 2026
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Reply from After Diamonds

Thank you so much for your amazing review. We are delighted to hear that your ring arrived so quickly and that the exchange process was smooth and stress-free. It is wonderful to know that Miriam was able to help promptly and that you love the replacement ring.

Thank you again for your support and for the 10 out of 10 feedback, it truly means a lot to our team.

After Diamonds Team

Rated 5 out of 5 stars

Excellent service

Excellent service

January 26, 2026
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Reply from After Diamonds

Thank you for your review. We are delighted to hear that you received excellent service.

After Diamonds Team

Rated 5 out of 5 stars

Great item and communication I was…

Great item and communication I was nervous ordering online without seeing the ring but I was very pleased and I’m going to order again.

January 23, 2026
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Reply from After Diamonds

Thank you so much for your lovely review. We are really pleased to hear that, despite feeling nervous at first, you were very happy with both the ring and the communication. It means a lot to know you would order from us again.

After Diamonds Team

Rated 5 out of 5 stars

Beautiful necklace

Beautiful necklace, I love it

January 23, 2026
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Reply from After Diamonds

Thank you for your lovely review. We are delighted to hear that you love your necklace.

After Diamonds Team

Rated 5 out of 5 stars

Absolutely first rate service

Absolutely first rate service. Would definitely recommend. Ordering couldn’t have been easier online and the outcome was just perfect. The ring I ordered had to be made from scratch due to not having size already made. I was informed it could be 3-5 wks before I received it but got in within just under 3. The ring was stunning and I loved it as soon as I saw it. My finance’ was over the moon with it. Thank you very much. I will be back again.

January 20, 2026
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Reply from After Diamonds

Thank you so much for your wonderful review. We are delighted to hear that you found the ordering process easy and that the ring arrived sooner than expected. It is fantastic to know that the ring was everything you hoped for and that your fiancée was over the moon with it.

Thank you for trusting us with such a special purchase. We truly appreciate your kind words and look forward to welcoming you back again in the future.

After Diamonds Team

Rated 5 out of 5 stars

First class service …

Great communication from Miriam always prompt response and very polite and helpful, first class service!

January 23, 2026
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Reply from After Diamonds

Thank you so much for your lovely review. We are delighted to hear that Miriam provided such prompt, polite, and helpful communication. We will be sure to pass on your kind words to her. It means a lot to know you received first class service.

After Diamonds Team

Rated 5 out of 5 stars

Diamond eye pendant

Ordered lab diamond gold eye pendant for my birthday. Looks better in reality. Beautifully made, good communication. Very happy with my purchase and would buy again from this company.

January 12, 2026
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Reply from After Diamonds

Thank you so much for your lovely review. We are delighted to hear that your lab diamond gold eye pendant looks even better in person and that you were happy with the craftsmanship and communication throughout. It is great to know you are very happy with your purchase and would buy from us again.

After Diamonds Team

Rated 4 out of 5 stars

Quality service

A quality item delivered quickly and well presented

January 15, 2026
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Reply from After Diamonds

Thank you for your review. We are really pleased to hear that you were happy with the quality of the item, the presentation, and the fast delivery.

If there is anything we could do to make your experience a 5 star one, please feel free to get in touch with us. We would be more than happy to help and would love the opportunity to make this even better for you.

After Diamonds Team

Rated 5 out of 5 stars

Delighted with quality of ring

Delighted with quality of ring, sparkles and shines. Kept informed of progress, I love it.

January 12, 2026
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Reply from After Diamonds

Thank you for your lovely review. We are delighted to hear that you are happy with the quality of the ring and that you love how it sparkles and shines. It is great to know you felt well informed throughout the process.

After Diamonds Team

Rated 5 out of 5 stars

Beautiful necklace and a high standard…

Beautiful necklace and a high standard really lovely packaging and gift box lovely too, and nice touch giving certificate of value for insurance, couldn’t ask for anything more.

January 8, 2026
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Reply from After Diamonds

Thank you so much for your lovely review. We are delighted to hear that you were happy with the necklace, the presentation, and the gift box. It is great to know you appreciated the certificate of value as well.

Thank you for your kind words, we are really pleased we could meet your expectations.

After Diamonds Team

Rated 5 out of 5 stars

Stunning gift in a beautiful box

Stunning gift in a beautiful box. Delivered a WOW moment on Christmas Day!

December 22, 2025
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Reply from After Diamonds

Thank you so much for your lovely review. We are delighted to hear that the gift created a real WOW moment on Christmas Day and that you were happy with the presentation and delivery.

After Diamonds Team

Rated 5 out of 5 stars

Fantastic!!

The necklace is beautiful, my husband bought it for me and thinks it’s stunning also, fits perfectly and it’s subtle but makes an impact to my outfits!!

January 7, 2026
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Reply from After Diamonds

Thank you for your lovely review. We are delighted to hear that you both think the necklace is stunning and that it fits perfectly. It is wonderful to know it adds a subtle but impactful touch to your outfits.

After Diamonds Team

Rated 5 out of 5 stars

really quick delivery beautiful …

really quick delivery beautiful bracelet

January 7, 2026
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Reply from After Diamonds

Thank you for your lovely review. We are really pleased to hear that your bracelet arrived quickly and that you found it beautiful.

After Diamonds Team

Rated 5 out of 5 stars

I bought my wife a diamond eternity

I bought my wife a diamond eternity
ring over the new year ,after diamonds kept me up to date with the progress of my order and when the ring turned up my wife loved it .

January 6, 2026
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Reply from After Diamonds

Thank you for your lovely review. We are really pleased to hear that you were kept up to date throughout the process and that your wife loved her diamond eternity ring. It means a lot to us to be part of such a special purchase.

After Diamonds Team

Rated 5 out of 5 stars

Fabulous jewellery

Fabulous jewellery
Excellent customer service!!!

January 9, 2026
Unprompted review
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Reply from After Diamonds

Thank you so much for your lovely review. We are delighted to hear that you found the jewellery fabulous and that our customer service met your expectations.

After Diamonds Team

Rated 5 out of 5 stars

The bracelet i as beautiful The…

The bracelet i got was beautiful The price was great and it arrived very quick The wife is over the moon with it thank you

January 2, 2026
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Reply from After Diamonds

Thank you for your lovely review. We are really pleased to hear that you found the bracelet beautiful, great value, and that it arrived quickly. It is wonderful to know your wife is over the moon with it.

After Diamonds Team

Rated 5 out of 5 stars

We ordered a bit later than we should…

We ordered a bit later than we should have however with continuous support and contact after diamonds made the delivery I time for Christmas. The necklace is beautiful and I would definitely recommend After Diamonds to anyone they are very customer focused and helpful in every way. Keep up the good work

December 18, 2025
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Reply from After Diamonds

Thank you so much for your wonderful review. We are really pleased to hear that, despite ordering a little later, our team was able to support you and ensure delivery in time for Christmas. It is great to know that you love the necklace and felt well looked after throughout the process.

Thank you very much for the recommendation and your kind words, they mean a lot to us.

After Diamonds Team

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